Trusted Agent profile
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
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Move Residential's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have recently sold my lovely home…
I have recently sold my lovely home through Move Residential. Such an attentive and professional team. I am extremely grateful for them finding me the most wonderful buyers for my home and i wish all parties well for the future. I have no hesitation in recommending this company. Thanks all! C. Lamb
5/5
TrustpilotBrilliant Estate Agent
I just completed my first home purchase with Move Residential today and feel compelled to give them a glowing review. I had a terrible experience previously trying to purchase a house so I was very nervous 2nd time around but this time everything went smoothly, nothing was too much trouble, no question a stupid question and they instantly put my mind at ease. The whole team were fantastic from start to finish and they were genuinely happy to see me on the property ladder it was not just about a sale for them they really care about their clients which is so refreshing! I used their in house mortgage adviser too and he was also really great! Thanks so much for helping me get my first home it means the world to me!
Hi Lucy,Thank you so much for your fantastic feedback. We are very pleased to hear that you had a great experience working with the team and that you felt supported throughout the whole process. We wish you all the best in your new home!Kinds regards,Move Residential
5/5
Trustpilot10/10 would recommend
Fantastic experience with Move Residential during both the search and the purchase of my property. A big thank you to Reece and Gethin for always being available to talk to, being proactive with calls and arranging viewings. Another big thank you to Jenni for her down to earth and relatable manner during the purchase. 5* to the Move Res Heswal Team!
Hi Chelsie,Thank you for taking the time to write a great review. We are so glad you had a fantastic experience working with Move Residential, and appreciate your positive feedback on Reece, Gethin and Jenni. We wish you all the best in the future!Kind regards,Move Residential
5/5
TrustpilotThe team were amazing!
The team were amazing and very well represented finding middle grounds for both me the seller and the purchaser alike. Jenni was communicative throughout and was always helping me smile in the face of adversity. Would and have recommended their team! Would 100% use again.
Hi Adam,Thank you so much for your excellent review. We really appreciate your positive feedback, especially regarding Jenni, and are very pleased to hear you would use Move Residential again. We wish you all the best in the future!Kind regards,Move Residential
5/5
TrustpilotGreat Experience. 5 Star
From initial contact to view our property. They have been great. Communications excellent. Once offer accepted. Jenni has been brilliant with all her help and communication to achieve the completion date. Would recommend.
Hi Geraldine,Thank you so much for your fantastic review. We really appreciate your positive feedback, especially regarding Jenni, and wish you all the best in the future!Kind regards,Move Residential
1/5
Trustpilotterrible estate agent
This is an inferior estate agent. They play tricks on buyers and sellers. Note all the good reviews are from people they have invited. Whilst all the poor ones are from real customers. If you are a seller, avoid this company, they are unprofessional and rude.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleDont call back enough
5/5
TrustpilotWhat a team the Heswall branch are.
What a team the Heswall branch are.From initially listing my property with Move Residential to completing the sale, there was always somebody to talk too, whether it be feedback from a viewing, property enquiries from a prospective buyer, or progress of the sale.The team were always friendly and polite, and nothing was ever a problem.A lot of businesses could learn from this.
Hi there,Thank you so much for your fantastic feedback on our Heswall team. We really appreciate your comments regarding our proactive customer service, and are pleased to hear you felt supported throughout the whole process. We wish you all the best in the future!Kind regards,Move Residential
1/5
TrustpilotWholly unprofessional, no respect for renters whatsoever - avoid
Unfortunately my experience with this letting agent has been one of the worst I've had. After viewing a rental property and putting forward an offer, we were told the landlord had accepted our offer and were instructed to pay a holding deposit (on a Friday). Monday rolls around and we were provided with the pre-registration forms which I filled out and signed. A couple of hours later, the rug was pulled from beneath us and we were told that another party had made an offer which trumped ours, despite us being told the property was off the market and we had been selected as the tenants (we were even congratulated in the email, to add insult to injury). We were informed that the landlord would only 'honor' our agreeement if we paid an additional 100 pounds per calendar month. At this point we felt completely backed into a corner as we had begun plans to move into the property. Despite Move Residential's argument that they had a 'legal' requirement to show the landlord all offers, it's quite clear that they decided to operate under a shady legal grey area in order to squeeze as much money as they could out of the letting instead of doing the moral thing and honoring the agreement that was made. Opting to try and present the offer of paying an increased rent pcm as a favour to us is extremely disrespectful. In the end we decided to have our holding deposit refunded and forfeit the letting as we did not want to have to deal with their shady business practices for a whole 12 month contract. You can argue legalities of the situation as much as you want - it is clear that this company has no respect for their prospective tenants and for that reason I would advise anyone to steer a wide berth of Move Residential.Whilst Move Residential want to ensure it's known their 'communication was transparent and fair', this is not what I'm taking issue with. The issue lies with taking payment and leading a tenant to believe they've secured a property before attempting to gouge a higher price. As per the information on Citizen's Advice: "Once you’ve paid the holding deposit you have 15 days to sign a tenancy agreement. The landlord or letting agent can't rent the property to anyone else in that time without offering it to you first." Again, I'm not arguing the legalities of whether this was a suitable action in the eyes of the law, but instead venting my disgust with their practices as a company, which I'm well within my rights to do. I believe this is very clear in my review and any attempts on their behalf to convince that this is 'standard practice' or a part of their 'legal and moral obligations' are thin on the ground. Their response makes it very clear to their prospective tenants that the landlord will come first and I'm glad their response shows their intent clearly and hope this will guide prospective tenants to stay away: "Our job as agents however is to achieve the best possible price for our clients whilst ensuring that the any potential tenants are suitable." All the best in your future endeavours.
Hi Shaun,We are really sorry that you feel this way and we are really disappointed that you were unable to secure the property you selected on this occasion; but can see that the refund of your full holding deposit was processed as soon as we received your bank details and prior to the landlord proceeding with the higher offer.Unfortunately for tenants, we find ourselves in a highly competitive market. With a lack of properties available for rent we have an extremely high number of potential tenants for each property, and we are finding that this can naturally drive the price of properties up beyond the asking price. We appreciate that this can be frustrating and do sympathise with your situation. Our job as agents is to achieve the best possible price for our clients whilst ensuring that the any potential tenants are suitable and whilst we work hard to provide a positive experience for applicants as well as landlords sometimes landlords choose to move ahead with an offer leaving others disappointed.On this occasion, as we have explained to you, we had multiple viewings at the property you were interested the day you had your viewing. Multiple offers were made by tenants all hoping to be successful including your own and all of these offers were put forward to the landlord for their consideration. We do not make the decisions for our clients. The landlord initially accepted your application based on the information that was initially provided by each potential applicant and this was communicated to you - our congratulations were sincere so we are surprised that you would consider this to be insulting. In response to the news that their offer had not been selected another applicant that viewed the property on the same day as yourself significantly increased their offer and as such this was submitted to the landlord as per our legal and moral obligation to present all offers, we can see that this doesn’t sit well with you however this is not a shady practice this is an agents obligation. The owner of the property advised that he wanted to give you the opportunity to increase your offer as he thought this was the fairest thing to do so asked that we communicate this to you, he meant no disrespect, and nor did we we were just communicating their wishes so we are sorry that you felt this way as it was certainly not anyone's intention. As you made the decision not to increase your offer the landlord decided not to proceed with your application and your holding deposit was refunded straight away as per the regulations and he moved ahead with a different applicant as this made the best financial sense for them personally. We are sad that you have chosen to vent your frustration in this way particularly as all of our communication with you has been transparent and fair, but we wish you all the best in finding a suitable property in the future.
5/5
TrustpilotExcellent, professional experience
Jenni Mitchell at Move Residential in Heswall has been my saviour through the purchase/sale process. My solicitor, who was handling both my sale and purchase has been distant and uncommunicative with everyone involved in this stressful experience! Jenni has kept me informed at every step and answered queries and given advice. Her lovely personality and sense of humour thrown into the mix has certainly helped my stress levels!!A very professional lady who is a credit to Move Residential. I would certainly recommend your company.
Hi Lou,Thank you so much for your excellent feedback and for recommending Move Residential. We are very pleased to hear you had a fantastic experience working with Jenni from our Sales Progression Team, and wish you all the best in the future!Kind regards,Move Residential
1/5
TrustpilotUnprofessional
Arranged a viewing and was given a 10 min time slot which I arranged on my lunch as no other times available. Arrived on time, and was left waiting on the street. Rang the doorbell twice, and no answer. Stood waiting for 10 mins and was about to leave and the agent came out with people who had been viewing the property. Totally appreciate things run over, but to not even apologise or answer the door quickly and advise it was running over isn’t very professional. Should have been put off then, but tried again with another property as thought it might have been a bad day etc, but decided to try a virtual viewing instead. Signal was terrible via video which again I understand happens, so instead asked them if it would be ok to send me a short video or pics of inside the property instead. Advised yes, it never arrived. Chased it up twice and nothing. Won’t be a third time, will use another estate agency.
5/5
TrustpilotAmazing service and great people…
I have to say moving house can be stressful however we bought the house throw move residential, I can honestly say fantastic right throw the process constant updates and feedback and nothing too much trouble. Jenna (I hope spelt it correct) has been amazing and a credit to the company. Again honest updates on time and you just felt in safe hands when dealing with her. I honestly can’t recommend this company truly amazing.Thanks to the whole team,Neil Nicki
Hi Neil,Thank you so much for taking the time to write a great review. We are very pleased to hear you had a fantastic experience working with us and wish you all the best in the future! Kind regards,Move Residential
5/5
TrustpilotThank you to Jenni, Gethin & Kurt and the team at Move Residential
I wouldn't hesitate recommending Move Residential as an estate agent for people thinking about moving house. From my initial call until completion they were professional and always ready to listen and offer advice and solutions. Their IFA Tony Lum was fantastic too. A big shout out to Jenni also who was always positive whenever I called and at times went above and beyond her job spec. Thank you.
Hi there,Thank you so much for your fantastic feedback on Tony and Jenni - we really appreciate your comments. We are pleased to hear you had a great experience working with us and wish you all the best in the future! Kind regards,Move Residential
5/5
TrustpilotFirst Class!!
Move Residential Wirral have been faultless throughout my whole selling process. The sales team (especially Alec and Liam) have been amazing with me and kept me informed the whole way with viewings and feedback. Liam was always quick to phone me with feedback and made the selling process very smooth.I got passed onto Jenni once I had sold and I could not recommend Jenni more. Jenni was efficient, helpful and very quick with replies (also a very lovely lady!)I 100% recommend move residential and will definitely use them again in the future.
Hi Sophie,Thank you so much for taking the time to write a review. We are pleased to hear you had a great experience working with our team, and really appreciate your fantastic feedback on Alec, Liam, and Jenni. If you’re looking to sell again please don’t hesitate to get back in touch - we’d love to work with you in the future!Best wishes,Move Residential
5/5
TrustpilotVery professional n friendly team
Rating only, no written review.
Hi Mrityunjay,Thank you so much for your great comments on our team. We wish you all the best in the future!Best wishes,Move Residential
1/5
TrustpilotHard work, difficult to deal with, unprofessional and rude
My honest review of Move Residential is do NOT use them.We bought a property that was with them and it was honestly the worst service we’ve had of all the local agents, which was Bfl, jones&chap, Tatler and Hewitt Adam’s. Hewitt Adam’s team are faultless btw. Reason why people are advertising with MR is because they offer a cheap rate, there is a reason for this, they do not care!! The progression team should be called regretion, they do not listen to what u say and then when you say can you tell me what your going to say it’s completely different and they act like they’re doing you a favour with the rude attitude of “that’s just how it is”. That’s when you can get hold of them as they’re always “busy” never email/ return calls. I’m sad that I have to write this review as I disagree with the review culture but it needs saying as it’s people’s biggest purchase and they are messing/stressing people’s livelihoods.Seriously save yourself a lot of agro/trouble and don’t use them, or maybe MR could take on board the feedback and ask Jen and co to do more for their clients. Again I’m sorry I had to write this but it really needed saying. Thankfully we bought another property eventually and did not proceed any further with them.
Dear Mr McGregor,Thank you for taking the time to post your review, I would welcome the opportunity to address some of the points you have raised personally. We have looked through our system and can not find any record of you ever dealing with us. Perhaps you were registered in a partner’s name? If you could shed light on this, it would help me to locate your file. Unfortunately there is a culture of spam and fake reviews in our industry, therefore, if we can not locate your details on our system, we will ask Trust Pilot to remove the review. Within your review you state that you purchased a property through us, but then you go on to say that you actually bought through another agent. I take it there was an issue with the sale which meant that you did not see the transaction through? Understandably issues can arise when purchasing a property and in some cases these issues result in the sale falling through. However, unless we know the specifics of the case, we cannot comment accurately. It’s not uncommon for buyers to feel frustrated with the estate agent that they are buying from if an issue arises which means that the transaction does not complete, however it is in our best interest that we keep sales together and we will therefore do everything possible to limit sales not successfully completing. You go on to say ‘Reason why people are advertising with MR is because they offer a cheap rate, there is a reason for this, they do not care!!’ I take umbrage with that statement, you have incurred no fees as you were dealing with us as a buyer. How can you, therefore, fairly and justly substantiate such claims that people advertise through us because we are cheap, and that we do not care. I will ask Trust Pilot to remove the comment because it is not based on direct experience, but instead it is a sweeping opinion and is, in fact, liable.Move Residential does not receive a penny in commission until a sale completes, therefore it is in our best interest to ensure that the process is as swift and as uncomplicated as possible. Even through these difficult times we have been able to continue to successfully complete on hundreds of transactions a month receiving glowing feedback from sellers and buyers. I can assure you that we do care, which is why we work longer hours than any of our competitors to ensure that we can be available when our clients need us. Mr McGregor, we do take the time to read through our reviews on a regular basis, in order to use them in our continued training processes, using constructive feedback to grow as a business. Therefore if you would like to give me a call on 0151 342 0999 I will be more than happy to discuss the specifics of the case with you and try to address any real concerns that you have with Move Residential.Kind RegardsGethin PhillipsBranch Manager
1/5
TrustpilotEnquired about a property to purchase…
Enquired about a property to purchase on Ampthill Road but did not receive any response. Chased 48 hours later but still not received a response. Now almost a week after my original enquiry I’ve given up. Very poor
1/5
TrustpilotStaff are rude and just let their…
Staff are rude and just let their landlords walk all over you. Take ages to email back, only email fast when they want money off of you.
1/5
TrustpilotVery poor experiences - Seller Beware!
(Updated to confirm that the below is in relation to our experiences with Move Residential - Allerton)My partner and I are experienced buyers. Between us we have purchased about 16 properties in recent years and therefore we know as both buyers and sellers what makes a good agent.All agents are experiencing a boom at the moment and for many sellers this is fantastic. However, from a buyers perspective we have genuinely been horrified at how unprofessional Move Residential have been.By way of some examples: Putting us on 'mute' but forgetting to mute us whilst they were conferring with another colleague and then openly lying to us about a conversation we overheard; cancelling viewings last minute without any reason or adequate notice; pitting buyers against each other and inflating offers and the number of potential buyers that have seen a property; poor administration such as having incomplete or inaccurate records about a sellers position; and having very inexperienced 'agents' show buyers around a property.On multiple occasions the 'agents' have been very young (not always an indicator of unprofessionalism but has been in our experience with MR), with no interpersonal skills whatsoever, no information about the property they're showing and very little knowledge of the marketing or the buying/selling process in general.My advice to all sellers out there, consider using one of the agencies where you can show prospective buyers around yourself. We have seen over 30 properties in our recent search and our best experiences have been with owner occupiers who have the answers to your questions.
Dear August, Thank you for taking the time to leave a review. Judging from the review that you have posted, one would assume that you are investors of some description. By the very nature of the properties that you will more than likely be viewing, they are generally going to have sitting tenants in the properties and access to said properties can be unbelievably frustrating and problematic. We have no reason whatsoever to cancel viewings last-minute without any good reason for doing so. Whilst I accept that this can be frustrating and I sympathise with any inconvenience this may have caused, this will no doubt be down to factors beyond our control. Given how experienced that you claim to be, surely you know what the property market has been like since lockdown restrictions were eased last May and estate agents were able to trade again? To say that we pit buyers against each other couldn't be further from the truth. Unfortunately for buyers, we find ourselves in a market which is favouring sellers heavily. With a distinct lack of properties coming to market and an extremely high number of buyers for each property, we are finding that this is organically driving prices up beyond our control. Again, I appreciate that this can be frustrating for you but our job is achieve the best possible price for our clients and this what we, more than any other agent in Liverpool, have a proven track record of doing over the last ten years plus. Having checked our records, I cannot actually see that you are registered with ourselves so I would be very keen to discuss the specific problems that you have had with Move Residential and the dates and times that these incidents have taken place. You can contact me directly on the number below if you wish to discuss this in more detail. I look forward to hearing from you. Kind regardsNeil ScottSales Director07584 212286
5/5
TrustpilotI have been so impressed at every stage…
We have been so impressed at every stage and completely thank you everyone for their constant care and help ! Jenny and the whole team have been contactable at anytime and we have felt very supported during the whole process . I really would recommend MOVE to everyone and am very glad to have chosen them to sell for us as well as purchase from .
Hi Celia,Thank you so much for your fantastic review! We are very pleased to hear you felt supported throughout the whole process, and shall pass on your thanks to Jenni and the team. We wish you all the best in the future! Kind regards,Move Residential
5/5
TrustpilotDefinitely recommend Move Residential
Definitely recommend Move Residential, outstanding performance & dedicated all member of team. So pleased with your efforts for completion before stamp duty deadline.Thank you very much
Hi Adeel,Thank you so much for taking the time to write a great review. We really appreciate your fantastic feedback and wish you all the best in the future! Kind regards,Move Residential
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
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