Move Residential estate agents in Heswall and Liverpool

Hi Jenny,Thank you very much for taking the time to write a review. We are so pleased to hear you had a great experience with Jenni from our Sales Progression Team on Allerton Road, and really appreciate your fantastic comments regarding our attentive customer service. We wish you all the best in the future!Kind regards,Move Residential

Hi there,Thank you so much for taking the time to write a review and for your excellent feedback regarding Alec from our Wirral Sales Office. We wish you all the best in the future!Kind regards,Move Residential

Hi Ruth,Thank you for taking the time to provide feedback on your experience. We appreciate the opportunity to review, reflect and improve on our services.We are sorry and saddened to hear that you have been having some difficulties regarding your recent tenancy. Our team has been in touch to resolve any miscommunication. The issue at stake concerns solely your water bill: as a tenant, you have signed a contract with your landlord outlining that you are indeed responsible for payment of the water bill, regardless of whether the bill is unmetered, calculated as a set rate decided on your home's rateable value or on a meter.We understand how important clear information is when making a big decision like renting a home. This is why we always take the time to help our tenants when reading through their tenancy agreements; it is so important that all areas of responsibility are clarified.As with most properties, your monthly rent does not include utility bills such as gas, electricity, or water; these are all services provided by external organisations.Rental contracts are designed to protect both the tenant and landlord’s interests and clearly set out each party's legal and contractual obligations. The tenant agrees to pay the ongoing costs of energy consumed by the tenant at the property and there is no profit realised by the landlord nor the agent as these services are always provided by independent suppliers.We hope this has clarified the situation for you.If you would like to discuss any of the issues raised further, please don’t hesitate to get back in touch with us. We wish you all the best with your tenancy.Kind regards,Move Residential

Hi Donald,Thank you so much for taking the time to write a review and for your excellent comments on our proactive Sales Progression Team. We really appreciate your feedback, especially regarding Sophie and Rosie, and wish you all the best in the future!Kind regards,Move Residential

Hi Joanne,Thank you very much for taking the time to write a review. We are pleased to hear you had a great experience with our Sales Progression Team on Allerton Road, and really appreciate your fantastic comments regarding our customer service. We wish you all the best in the future! Kind regards,Move Residential

Hi Sean,Thank you so much for taking the time to write a review and for your fantastic comments regarding our personable and efficient customer service. We really appreciate your feedback, especially regarding Sophie, and wish you all the best in the future!Kind regards,Move Residential

Hi Emilia,Thank you very much for taking the time to write a review. We are so pleased to hear you had an excellent experience purchasing your new home with us. We really appreciate your feedback, especially regarding Rosie, and would be more than happy to help you in the future! Kind regards,Move Residential

Hi Jennifer,Thank you so much for taking the time to write a review and for your fantastic comments regarding your recent viewing. We really appreciate your feedback on our customer service and wish you all the best in the future!Kind regards,Move Residential

Hi Sean,Thank you so much for taking the time to write a review and for your fantastic comments regarding our efficient and personable customer service. We really appreciate your feedback and wish you all the best in the future!Kind regards,Move Residential

Hi Esha,Thank you so much for taking the time to write a review and for your excellent comments on the recent sale of your home. We really appreciate your feedback, especially regarding Megan, Wes and Liam, and wish you all the best in the future!Kind regards,Move Residential

Hi Jan,Thank you so much for taking the time to write a review and for your fantastic comments regarding our customer service. We really appreciate your feedback and wish you all the best in the future!Kind regards,Move Residential

Hi Rhys,Thank you so much for taking the time to write a review and for your brilliant comments. We really appreciate your feedback, especially regarding Kurt and Jenny, and wish you all the best in the future!Kind regards,Move Residential

Hi Diana,Thank you so much for taking the time to write a review and for your fantastic comments. We really appreciate your feedback and wish you all the best in the future!Kind regards,Move Residential

Hi Bev,Thank you very much for taking the time to write a review and for your excellent comments on our customer service. We really appreciate your feedback, especially regarding Rosie and Sophie, and wish you all the best in the future!Kind regards,Move Residential

Thank you for taking the time to provide your feedback; it is valuable to have the opportunity to reflect on ways to constantly improve. We would like to apologise if you feel you have had a less than positive experience as we always work hard to provide the best possible service. Having looked at the history on file, we can see that we advertised the property you lived in on a tenant find only basis for your landlord. We actively protected your deposit for you in a government backed scheme to ensure both legal compliance and that your interests were protected and provided you with details of the deposit scheme, prescribed information and deposit scheme terms and conditions at the beginning of your tenancy agreement, so you had a comprehensive understanding of the process and where your deposit was held.Your landlord made the decision to manage the tenancy personally, with direct contact with yourself, so we were not involved in any way with your check out inspection or deposit dispute. Unfortunately, we are aware that you and your landlord had a different prospective on how the property condition was left at the end of the tenancy which led to a dispute which was resolved using the DPS arbitration service. Our records reflect that the team tried to support you with the process as far as possible, prompting your landlord to engage with you directly and providing you with a further copy of your tenancy agreement and details on the deposit scheme however we had no input in the decision making process or associated timeframe.Move Residential provide a detailed third-party inventory when we are managing a property and complete a detailed check out report against this when a tenant vacates to ensure that there is clear evidence of any points of difference to support any claim that is made. In this case your landlord did not opt for this comprehensive service.We have passed your review to our lettings office as this platform is for our sales department, however if you would like to get in touch with our dedicated lettings and property management team on 0151 734 6688 they would be more than happy to talk to you about your experience personally. Many Thanks

Hi Lucy,Thank you so much for taking the time to write a review and for your brilliant comments on our customer service. We really appreciate your feedback, especially regarding Megan, and wish you all the best in the future!Kind regards,Move Residential

Hi Martin,Thank you so much for taking the time to write a review and for your excellent comments on our Sales Progression Team. We really appreciate your feedback, especially regarding Rosie, and wish you all the best in the future!Kind regards,Move Residential

Hi Olly,Thank you so much for taking the time to write a review and for your fantastic comments on our customer service. We really appreciate your feedback, especially regarding Megan, and wish you all the best in the future!Kind regards,Move Residential

Hi there,Thank you very much for taking the time to write a review and for your excellent comments. We really appreciate your feedback, especially regarding Scott, Gethin and Jennie, and wish you all the best in the future!Kind regards,Move Residential

Thank you for taking the time to provide feedback on your experience; we really appreciate the opportunity to review and improve our service and constantly strive for better.We completely understand that delays can be frustrating, and we can see that this situation is a difficult one given the owner of the property you have applied for has not been able to move to their new home yet due to factors beyond her control. These are unprecedented times and although we are not handling the purchase, we have been assured by the landlord that it appears to be moving in the right direction.Our dedicated lettings team have taken on board your observations regarding updates and will work hard to meet your expectations in this area moving forward.Many thanks and best wishes

Hi Mike,Thank you so much for taking the time to write a review and for your fantastic comments on our customer service. We really appreciate your feedback, especially regarding Jenny, and wish you all the best in the future!Kind regards,Move Residential

Dear Mrs Rowbottom,Thank you for posting your comments.We always welcome feedback as it not only helps us to better our service, but it also makes us stronger as a company. However, in this case, I am left with no option but to defend the integrity of our company and my staff as your comments do not represent the facts of your parents’ transaction. I must address your opening comment, ‘…the estate agents did virtually nothing for their money.’ On 25th July my senior valuer attended a market appraisal appointment at your parents’ house. During the appraisal we advised a marketing price of £550,000. Your parents were surprised at how high our appraisal was as it was above other figures given by our competitors, but we assured them of our confidence in achieving this higher price given the fact that we had just sold a similar house locally. Our fees were not discussed during the appointment as your parents were still deliberating their relocation plans. We left the appointment informing your parents that we had a specific client in mind, who we knew would be interested in viewing, so to please call when ready. Over the course of the weeks that followed, we maintained contact with said client and assured them that if the property became available, then we would prioritise their viewing.A few weeks later your parents contacted us to say that they wished to go ahead and put the property on the market. At this point our valuer revisited their property, ran through our terms and conditions and presented a contract to them at 1% and explained that our fees are in some cases higher than our competitors because we specialise in achieving the best price for our clients, and this is reflected in the fee that is paid. The contract was signed in the house and your parents were happy to proceed. We immediately went back to the client that we had been staying in touch with, and she was keen to view. We advised the client that we had a number of buyers on our books who were interested, and therefore we suggested she viewed without delay. As we suspected, the client was very keen to secure the property, and therefore we suggested that in order to do so, she should offer over the asking price to secure exclusivity. We were able to secure £5,000.00 over the asking price.The sale completed at the end of January. We have been handling this sale for almost 6 months, including communicating with all parties’ solicitors, estate agents and clients within the chain. Your mother contacted our office during the process to complain about the amount of time that it was taking to complete due to an additional related sale being included within the chain. After investigating, the related sale was found not to be holding the sale up as your mother’s enquiries were not fully satisfied at her end. Due to the stress involved for your mother, I personally communicated for a few weeks with her son to ensure that she could focus on her own personal house move. I made calls on my personal mobile number to her son over the course of 2 weeks to ensure that your mother was not disturbed and to ensure that the lines of communication were kept open. Her son was always exceptionally appreciative of the updates.I must go on to also address your comment, ‘My 81 year old mother felt threatened into paying after threats of her being persued for interest.’After completion we received confirmation from your mother’s solicitor that she wasn’t happy with the fees, as she was under the impression that she was being charged 0.75%. I personally called her back to discuss the matter with her and she advised me that she was sure that she had documentation from us quoting 0.75%. I asked her if she could send this to me but she said that she had lost the paperwork. I sent her the signed contract stating 1% and your mother simply said to me that I have a problem with my eye sight if I think that says 1%. She then asked me if I was calling her a liar and asked why I would take the word of a member of staff over her. I took the time to advise your mother that I have worked with this specific valuer for over 7 years and I know him to be one of my most esteemed colleagues; he conducts himself with great integrity in all aspects of both his working and family life; however, it was not a case of choosing whose word I believed, as I held a signed contract for 1%.I then went on to advise your mother that if she was unhappy with the fact that we had achieved £5,000 over her asking price and had worked tirelessly for 6 months to ensure we reached a successful exchange and completion, then she should take the matter up with The Property Ombudsman after following our complaints procedure, however the fee needed to be settled immediately. I was not aggressive, nor was I threatening. Normally my staff would have dealt with your mother’s fee query, however because I had a good relationship with your mother due to our earlier communication, I decided to call her personally as the company owner. To then claim that I was aggressive and threatening because I would not reduce my fee is exceptionally disappointing to hear. I am afraid I simply don’t agree with your comments surrounding this case. From start to finish our company has represented your parents both strongly and fairly, and have achieved over the asking price for their property, all during some of the most testing times that we have ever seen.I am sorry that you and your parents can not see the value in what we have achieved for them, and you have felt the need to publicly voice your opinions. I don’t agree with your points and your review simply does not represent the facts which is why I have taken the time myself as one of the owners of Move Residential to reply to you directly.If you or any of your family wish to discuss the matter further then you all have my personal mobile number which was given to you in good faith during the sale process.I would like to take this opportunity to thank you for choosing us and from everyone at Move Residential we wish your mother and father the very best for the future, and we hope that they are keeping safe during these difficult times. Kind regards,Kevin CrickettDirectorMove Residential

Hi Maria,Thank you very much for taking the time to write a review and for your excellent comments on our staff. We really appreciate your feedback and wish you all the best in the future!Kind regards,Move Residential