Trusted Agent profile
★★★★★
937 reviews across 2 offices and 2 platforms
Morris Homes Eastern Ltd has two offices, in Gamlingay and St Neots. Together they have 937 reviews on two platforms, rated 4.2 out of 5 overall.
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Morris Homes Eastern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSuper friendly sales staff at Deerwood…
Super friendly sales staff at Deerwood Fold, quality houses in a beautiful location - Nicole really made me feel at ease whilst buying my first new build house, I've recommended the site to a friend who is now buying hereSite staff always polite and helpful too
5/5
TrustpilotAmazing Experience - Pavillion Row & The Grange
After our visit to Pavillion Row I left feeling more that confident that being first time buyers we would be thoroughly looked after, Margie was so knowledgeable and explained every aspect to us in great detail. The houses are beautiful and maintained to a high standard.We had previously visited The Grange and felt the exact same after speaking with Claire, both consultants went above and beyond although out of our price range I would still highly recommend Morris Homes.
5/5
TrustpilotSales advisor a delight to deal with
Visited Lathom Grange today and spoke to Lisa the sales advisor.Very approachable, pleasant and knowledgeableLook forward to reserving once we are in a better position after taking Lisa’s advise. Many thanks
5/5
TrustpilotI recently visited Lathom Grange and…
I recently visited Lathom Grange and had a great first appointment with Lisa (Sales person) who after visiting a number of builders was able to reassure us of a home that we are looking to buy in the future. Lots of paperwork and plans were shown and discussed. Lisa welcomed all our questions and we can't wait to revisit in the near future.
5/5
TrustpilotLisa at Lathom grange
Lisa has been wonderful at Lathom Grange.Always helpful and has answered all my questions and concerns. We've been very lucky to have her through the process so far. she always responds quickly and nothings too much trouble, thank you.
5/5
TrustpilotSt Mary's Park
I have been looking for a 4 bedroom family home for a while now, I found this development by looking online so I popped in to have a look, I was met by Carole and Vic who welcomed me in and really helped me with what Morris Homes had to offer and what choices were available to me. I will definitely be revisiting again with the rest of my family. Thank you both very much.
5/5
TrustpilotLizette at Broadacre, Lytham St Annes
Lizette has been fantastic with us on our journey so far to purchase a property at Broadacre. We first dealt with Lizette back in 2014 when we bought our first Morris Homes property and she continues to be as professional and diligent as ever this time around also.
5/5
TrustpilotGreat service, great people
Our agent Jess from shelbourne helped us loads with buying our new home. She had all the information we wanted and needed. It went along way with making this big decision. Would definitely use again.
5/5
TrustpilotJess at Shelbourne was fantastic and so…
Jess at Shelbourne was fantastic and so helpful, made everything so easy and communicated with us every step of the way. Had a couple issues but she helped resolve it so quickly really put us at ease. Couldn’t recommend her enough!
5/5
TrustpilotGreat people
Great people, met by Jess at the shelbourne estate, super helpful and really friendly advice, would definitely use again.
5/5
TrustpilotArkall Farm - Excellent customer service and high standards
Tracey at Arkall Farm has been so helpful and supportive every step of the way. Nothing has been too much trouble for her and she has been there for me the entire journey. She has made the whole process easy and stress free whereas it’s normally a highly stressful time. Morris Homes should be proud to have such an employee. I highly recommend Tracey. Morris Homes produces work of high quality and provides plenty of choice to make the house your home.
5/5
TrustpilotI recently visited Morris Homes at…
I recently visited Morris Homes at Tamworth as I am thinking of moving home in the near future. I hadn't got an appointment but Tracey very kindly showed me around the showhomes. Very impressive! She couldn't have been more helpful and I will bear that in mind when I finally make a decision to move. Thank you.
5/5
TrustpilotArkall Farm, Tamworth
Tracey has been fantastic at Arkall Farm. Really supportive of us as buyers and always takes time to talk to us and answer any questions. Tracey keeps us up to date and is in regular contact with us. Really positive experience and would highly recommend. Looking forward to our new Morris home!
5/5
TrustpilotI visited Morris homes site in Lytham…
I visited Morris homes site in Lytham St AnnesThis morning and I was very happy with how Phil handled our inquiries he showed us around a show house and explained everything really well We are going to call tomorrow morning and look at 2 other properties
5/5
TrustpilotPhil was very helpful today
Phil was very helpful today. He took us round a house we quite liked. Explaining everything we asked. As it turned out it wasn’t quite what we wanted. We wanted something larger. He suggested going back tomorrow to speak to Lizette but to phone first.
5/5
TrustpilotVisited Alconbury Weald and met Meg
Visited Alconbury Weald and met Meg. She was very helpful and knowledgeable and an asset to Morris Homes
1/5
TrustpilotJust awful build quality and aftercare
Just awful build quality and aftercare. Moved into our house and immediately had drainage issues which were caused by negligence during pressure test of the system and Morris Homes failing to remove the balloons from the drains, causing the whole house to back up. Then we had water through the ceiling because the shower waste was fitted incorrectly. Heating zones didn’t work and an upstairs radiator still connected to the downstairs zone - I can’t face them ripping down any more ceilings. Gas cut off on New Years Day because of a nail through gas pipe. Guttering not draining to down pipe, kitchen worktops not flush on the joins because flooring was put down afterwards and plinths forced back on without cutting down. The list goes on, and on, and on. Onsite builders very prompt to resolve issues for the first couple of weeks but as we were the last house built, they disappeared into the sunset and left us with their aftercare ‘service’, which I can only describe as woeful! I was then chased by the management company for my annual maintenance charge, despite having paid the first year up front to Morris Homes via my solicitor. Took nearly 2 years to resolve this and the reason for the dispute was that Morris Homes had kept the monies for themselves rather than pass it to the management company. Let’s now talk about the state of the estate… I always thought the lack of maintenance was due to FirstPort but we now know that all the unmown areas are still supposed to be maintained by Morris Homes and we still don’t know why we have building site roads despite the builders leaving 2.5 years ago. It’s a poor show and while I’m stuck with this level of service, hopefully others will read this and spend their money with a better builder or have their solicitor draft suitable contract terms to allow recourse against Morris Homes
5/5
TrustpilotI visited Houghton Grange and The…
I visited Houghton Grange and The Orchards. Both developments blew me away. I was so impressed by the finish, site presentation and the knowledge of the sales advisors. I hope to be in a position to reserve a new home very soon.
1/5
TrustpilotSt George's Fields - Morris Homes failing its customers!
I do love my home, but feel quite let down with Morris Homes from an after-sales point of view. The roads on the estate are still not finished, despite the estate being fully completed over 2 years ago. We also have a constant battle with Morris Homes and their appointed contractor First Port, to keep the estate maintained. Residents have been fobbed off for months and months with the same excuses and a lack of care, or most importantly, lack of action by Morris Homes.
1/5
TrustpilotWOULD NEVER BUY FROM THEM AGAIN
Brought a new build house back in 2020. We had no end of problems. Poor finish, Repeated leaks, front door had to be fixed several times and replaced, the front garden sunk and had to be relayed, render on the house cracked, pipes under the sink not connected which caused flooding, leaky boiler in airing cupboard. The list goes on, we’re still finding issues now with the build 4 years on!!!! Then there is the estate it’s self. Morris homes once they finished building just packed up and moved on. They haven’t finished the roads now in 2024 so it’s like driving onto a building site everyday and they have no date on when or if ever they are going to actually do the roads!
1/5
TrustpilotDo not buy a morris home
Do not buy a morris home. Initially the house was fine but then Morris refused to finish the roads. There is no explanation as to why and no sign of any progress when myself or anyone on our estate contact Morris.Do not be fooled by the glossy brochures. They do not finish their job.
1/5
TrustpilotHorrendous after purchase treatment
Was considering buying in the area, but bought from a different developer. So glad we did as St George's estate has been left looking horrendous with unfinished roads, parks abandoned with exposed plastic matting and Weeding all over. Considering some of the houses cost £500k + it would appear that Morris have abandoned the residents with no care for them.
1/5
TrustpilotUnfinished roads
Morris homes have ignored our emails letters ect. Our roads have never been complete and they have washed there hands of it.
1/5
TrustpilotSt George's Fields, Wootton - mis-sold a dream!
Build Quality - after a very positive sales experience it all went downhill from the day we moved in. Very quickly we had a snag list of 100+ issues. Plumbing issues were by far the worst - when we moved in our ensuite toilet was plumbed into the hot water mains and every toilet in our house has had at least one leak, with ceilings, carpets and flooring needing to be replaced. At it's worst we had a leak in our ensuite whereby there was actual sewage seeping up through the floor and it was only when we managed to get the Customer Service Manager out and he had to paddle across our sewage soaked bedroom carpet in bare feet, did Morris attempt to resolve this. Then when the painters came into redecorate our lounge after another leak they managed to splatter paint on our leather sofa, wooden furniture, curtains, walls and floor. For six months we had a steady stream of contractors coming in and out of our home, whereby every fix seemed to bring another list of issues. In the end we simply gave up ...The drainage is still shocking and there is a regular smell of sewage in the bathrooms. Our ensuite gets covered in black mould, despite the extractor working as it should and often being left on throughout the day and despite numerous attempts to treat it. Our shower has been fitted on the wrong wall, so every time to open the shower cubicle to step in the water sprays up the skirting and wall. This week we have yet another leak in one of our toilets.Roads and estate upkeep - we have lived in our house almost 7 years and the development has been here for 10 years, yet still we have no road surface. The road and pavements are in a state of disrepair. The grass areas are left until they are knee-high and as I look out of my window the hedges opposite have not been trimmed at all this year. The children's park is an eyesore and until recently had weeds in there were as tall as me. Between Firstport (the management company) and Morris themselves, it is a constant battle to get even the most basic thing done. It's pretty soul destroying to look out of the window of our home and feel as though we are still living in a building site, with no hope of anything being done to resolve it. As residents we complain and we chase, but nothing ever happens. We paid our hard earned money in good faith and all feel so very let down by the poor customer service and the commitment Morris made to all of us to complete the roads once the last house was built, which was 2 years ago now.Please do not be fooled by the glossy brochures and sales pitch. If you are even considering buying a Morris Home please go a visit a development that has been established for a few years as this will indicate what your home and surroundings will look like once Morris have got your hard earned cash and moved onto the next set of future residents, who just like us believed the dream that never really existed outside of the sales environment.Never EVER again! If I could give zero stars I would.
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Gamlingay has the most, with 849 reviews rated 4.2 out of 5, followed by St Neots with 840.
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