Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 876 reviews on Google only. Show every review
5/5
GoogleGreat team and a great service!
"Thank you so much for your kind words! Our team takes great pride in providing top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRichard Clarke (Mortgage Services Development Manager based the Romsey branch of Morris Dibben) knows all there is about mortgages and I would recommend him to anyone seeking advice on a mortgage.
"Thank you for the kind words, Richard is an expert in mortgages and we are thrilled to have him on our team. We appreciate your recommendation and look forward to helping others find their perfect mortgage with Richard's guidance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe sold our house through Morris Dibben this summer. The whole team (Georgia, Simon, Jack and Callum) were very helpful and very efficiently got the property on the market with providing us with realistic expectations about price and timescales and regular feedback following viewings. They were generally very contactable throughout the entire process and even helped us out after completion when deliveries were wrongly sent to our old address. We would definitely use them again in the future!
Thank you for the glowing review! We are thrilled to hear that our team at Morris Dibben was able to assist you with the sale of your house and provide excellent service every step of the way. We truly value our clients and are delighted to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIncredible customer service at Morris Dibben Chandlers Ford, my partner and I have been working namely with Jamie, Isabel and Henry, all of whom have been very thorough and prompt throughout the journey of our property purchase and never fail to deliver a friendly yet professional service each and every day. I would recommend their services as an estate agency and as individuals to anyone requiring help with buying a property.
Thank you so much for your kind words! Our team at Morris Dibben Chandlers Ford takes great pride in providing top-notch customer service and we are thrilled to hear that you had such a positive experience. We are grateful to have Jamie, Isabel, and Henry as part of our team and we will be sure to pass along your feedback to them. Congratulations on your property purchase and we appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI've recently done a mortgage with Henry at Morris Dibben and it's been such a smooth sailing process. He's answered every question I've had, explained everything in detail and has kept me updated the whole way through. Everyone in the office has been very welcoming and polite too - I would definitely recommend.
Thank you for your kind words! We are thrilled to hear that you had a positive experience working with Henry and the team at Morris Dibben. We pride ourselves on providing exceptional service and ensuring a smooth process for our clients. Thank you for choosing us and for recommending us. It means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely amazing set of people, calmed my anxiety, helped me with all of the paperwork, very efficient with communication and over all amazing team of people. Amelia and Anais were incredible throughout the whole process, even getting genuinely happy for me when the checks came back while I was still in the office.
Thank you for sharing your experience with us! We are thrilled to hear that our team, especially Amelia and Anais, were able to alleviate your anxiety and provide efficient and helpful service. We are dedicated to making our customers' experience as seamless and enjoyable as possible. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI want to express my deep appreciation for Liam at Morris Dibben. From the start, he genuinely listened to my situation and never wasted any time getting things moving. He was always communicative, always quick to respond, and made me feel supported every step of the way. I’ve been through a long period of instability, and during a very dark time he gave me real hope. Thanks to his help, I’ve secured my first rental property, and I couldn’t be more grateful. He truly provided exceptional customer service.
Thank you so much for your kind words, we are thrilled to have given you the support and guidance you needed during this time. Our team at Morris Dibben is dedicated to providing exceptional customer service and we are so happy to have helped you secure your first rental property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleVery slow and unprofessional. When house viewings are booked, they often cancel on the day for all sorts of random reasons. Renting with them is not a pleasant experience. Staffs often show up and sometimes go into rooms unannounced even if you have a do not disturb sign on for work or other reasons. I've once caught this on camera when the letting agent just barged in. Repairs are at a snails pace. It also seems like they use the cheapest budget contractors possible because the contractors will also be slow to respond, not show up on the agreed time etc.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience with Liam while searching for a flat. From the very beginning, he was friendly, professional, and truly attentive to what I was looking for. He took the time to understand my needs, answered all my questions promptly, and guided me through every step of the process with patience and expertise. His knowledge of the market and honest advice made the whole experience smooth and enjoyable.
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Liam provided exceptional service and expertise in finding your perfect flat. We pride ourselves on delivering top-notch customer service and we are delighted to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI've had a very positive xperience working with Morris Dibben in Southampton, in particular with Samantha. She was very friendly but professional and very quick to respond to queries. Thanks to her expertise the whole process was very easy.
Thank you for your kind words! We are thrilled to hear that Samantha provided excellent service and made the process easy for you. We will be sure to pass along your compliments to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleSamantha Harvey handled the letting of my property with exemplary professionalism, I am glad I chose Morris Dibben to handle my portfolio 👍🏻 …
Thank you so much for your kind words, we are thrilled that you had a great experience with Samantha and our team at Morris Dibben. We strive to provide exceptional service to our clients and we are grateful for the opportunity to manage your portfolio. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve dealt with Samantha Harvey for a number of years and her professionalism and knowledge are worth more than 5 stars!
Thank you for your kind words about our team member, Samantha! We are proud to have her expertise and professionalism on our team. Your continued support means the world to us! Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleAvoid. If you wish to purchase, the agency is at the service of the seller, never the buyer. All financial shenanigans are permitted to satisfy the seller. They rent out flats with photos that are 10 years old! The rentals are in terrible condition, with high rents and minimal maintenance. The deposit is often reduced, allowing the landlord to make an additional profit. Update: Sadly, I was a customer.
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom the moment we met Daisy, we knew we were in good hands. Her professionalism and expertise were evident, but what truly set her apart was her genuine care and dedication. Daisy took the time to understand our needs and preferences, …
Thank you for your kind words, we are so happy to hear about your positive experience with Daisy as your estate agent. Her dedication, expertise, and care truly set her apart and we couldn't be more proud to have her on our team. … More
5/5
GoogleRose has been absolutely amazing! I cannot fault her. The first viewing we arranged from RightMove where she read the notes id put in the enquiry about whether the property would consider a cat and responded (not a lot of people do and just …
Thank you so much for your kind words, we are so happy to hear that Rose provided you with an exceptional experience while searching for your new home. She is truly passionate about her job and helping her clients find the perfect place. We are grateful to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom the very beginning, Eleanor was very professional, knowledgeable and friendly. Her communication was excellent and she handled everything promptly, making sure that everything was explained to me clearly so that I understood the process well. I would definitely recommend Eleanor to friends and family as she made the whole process enjoyable and I was very impressed - an all round great service.
5/5
GoogleI was very impressed with Simon when he valued my property. His appearance was immaculate. He explained all the services that Morris Dibden could offer me in a very professional manner.
Thank you for your kind words! We take great pride in our appearance and strive to provide professional, comprehensive services for all our clients. We're happy to hear that your experience with Simon and Morris Dibden was a positive one. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat team of people they were very friendly and sold my property very quickly great support would highly recommend.
Thank you for your kind words! We strive to provide the best service possible and we're thrilled to hear that we were able to help you sell your property quickly. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe progression support from Morris Dibben was invaluable. Selling and buying can be a fraught process and one is frequently left in the dark as to what is happening. Narinder was regularly chasing up solicitors within the chain and endeavouring to ascertain information that we were unable to. She was conscientious and empathetic and provided considerable support during a challenging time. The fact that we got over the line was in no small part due to her efforts for which we are extremely grateful. Russell's commitment to getting us to the point of exchange, when it looked like the wheels might be falling off, was also very much appreciated.
Thank you for your kind words, we are thrilled to hear that our team member Narinder provided invaluable support during your selling and buying process. We pride ourselves on excellent customer service and we're glad that we could help get you over the line. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI was buying my first house, having no idea what I was supposed to be doing, Lauren at Morris Dibben helped me so much. She had me in mind when a house I loved came back on the market and helped me through the whole process. Any worries, she was there, even when I felt I'd asked too many questions, she was so understanding and helpful. Thank you for helping me buy my first home. I would definitely recommend Morris Dibben sales!
Thank you so much for your kind words! It was a pleasure helping you find your dream home and making the process easy and stress-free. Your satisfaction is our top priority and we're grateful for the opportunity to be a part of such a big milestone in your life. Congratulations on becoming a homeowner, and thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleChelsea nailed our dream house by quickly finding the right family to buy our house. Narinder and the rest of the team worked like soldiers, especially in the last few weeks when certain things got complicated. They powered through and got us to completion. Great team there , thank you.
Thank you for the amazing review! We are so happy to hear that you were satisfied with our services. Our team members are dedicated to helping our clients find their dream homes and we are elated that we were able to do the same for you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRose, an absolute legend. Fought my corner snd backed me until I got my dream place. Kept me updated daily. Couldn't ask for more, would highly recommend. Thanks again Rose. Connor
"We are thrilled to hear that Rose provided exceptional service and helped you achieve your dream place. We take pride in keeping our clients informed and supported throughout the process. Thank you for recommending Rose, we appreciate your support, Connor! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDaisy and Rose made the whole process easy for me to find a new place Excellent service I highly recommend
We are thrilled to have provided you with excellent service and made your search for a new place easy. Thank you for recommending us, we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have been letting my property through Morris Dibben for a number of years. After a tenant moved on after several years in the property I have just let the property again with Morris Dibben. Rose led on the whole process and I can honestly say this was the smoothest re-let, thank you Rose.
Thank you so much for the kind words, we are delighted to hear about your positive experience letting through Morris Dibben! Our team is dedicated to making the re-letting process as smooth and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
