Trusted Agent profile

Morris Dibben estate agents in Southampton, Romsey and Chandler's Ford

4.5

★★★★★ Excellent

941 reviews across 6 offices and 3 platforms

Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

897

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 6 offices

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

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Our offices

Morris Dibben's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 876 reviews on Google only. Show every review

5/5

Google

Just completed on buying a property through Morris Dibben. I had a very positive experience with Stephen Henry throughout the whole process. Stephen was always available when I called and responded to emails very promptly. He showed great leadership chasing all the loose ends and gave me constant updates of progress and when I needed to do something on my side. Buying a house is rarely easy, but Stephen helped me through the entire process.

Justa · 26 October 2019 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Wonderful Gareth to read your glowing 5* review of our team at Morris Dibben. I would like to thank you for leaving your comments and i will make sure your words are forwarded to Stephen and the whole team. Best wishes, Scott

5/5

Google

I have received great service , especially from Tina, who helped me and my partner with the purchase of our house. We already thought that it will not happen, as we have encountered some difficulties down the road. She would always keep in touch and inform me about things that needed to be sorted out. As I result we were able to get our dream house which we love :) I highly recommend Morris Dibben, as they are professionals in the filed of property purchase. Thank you

Taurus · 26 October 2019 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you Iza for your 5* review of our local Morris Dibben team. It is great to see that you seem pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Just completed on selling and buying via the Morris Dibben team Romsey. A very smooth process working with patient and knowledgable staff whom always kept me upto date and helped reassure me along the process. From viewing to all process, I’d like to call out Matt Kopusto. Great job Matt! You are a credit to the team, and my sincere thanks to you. I would have no hesitation in using MD for selling and buying property in future.

Mark · 26 October 2019 · Morris Dibben Romsey Sales

Agent replied · 24 October 2024

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.

5/5

Google

Our first experience with renting through an agency and we were very happy throughout the process as well as after taking the property. Feel valued and listened to, the guys at the Woolston office been great, especially Vikki who's been very conscientious, efficient and professional with all matters along the way.

Veron · 23 June 2019 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Hi Veron Thank you very much for this review and 5 star rating! I am delighted to hear that Vikki and the team have made your first experience of renting a property a positive one! Kind regards, Jake

5/5

Google

What an excellent team! They guided me through the purchase process and kept me sane. Many thanks and I would recommend your office to all!

AnthonyED · 22 June 2019 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Wonderful to read Anthony =, that our local Morris Dibben team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott

5/5

Google

This is the second time I will be letting my property through Morris Dibben. The team are brilliant. Highly professional, excellent and responsive service and likeable with it. Great marketing photos of my house. I have complete trust in them. I cannot recommend enough. Nick, my main contact, is exemplary in his approach and gives me great assurance that my property is in the right hands. Thank you guys for all your help.

Jane · 22 June 2019 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Many thanks Jane for your glowing 5* review. I am delighted to read that the Morris Dibben branch provided you with a professional, excellent and responsive service in particular Nick. I will of course ensure your kind words are passed to Nick and the team. Kind regards, Lucy.

1/5

Google

Never available on branch number and continue to waste paper sending me junk through my door months after I’ve purchased the property!

Lee · 19 June 2019 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Hi Lee, Thank you for making us aware of this. Please do get in touch with me via review@countrywide.co.uk so that I can ensure we have all your information and can stop sending anything unwanted to you. Kind Regards Renee

1/5

Google

Purchased a property, completed on a Thursday, seller dropped off a set of keys, so able to access property. No contact from local branch to say completion completed. Visited local branch two days later. No one available from lettings, staff member could not find or release keys, despite making a number of phone calls. What a joke guys. I have bought numerous properties over the years, so I know the routine. There are obviously staffing and morale issues at this branch, get it sorted people.

John · 19 June 2019 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Hi John, I am so sorry that this happened. I know that Matthew in the branch asked if he could contact you later that day to assist further. I can assure you that I have shared your comments with our Senior Management team so they can investigate what went wrong. If you would like to discuss further, please don't hesitate to contact me via review@countrywide.co.uk Kind Regards Renee

1/5

Google

Rating only, no written review.

Tyler · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your review Tyler, if you wish to provide us further details at review@countrywide.co.uk, or to discuss your experience please feel free to contact us. Regards, Maryjane.

5/5

Google

Had a fantastic experience with Morris Dibben when selling my flat. decided to go with them on the Saturday and by the Wednesday we had an offer of asking price. Rhys and Rod were amazing in helping with the whole process.

Philip · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Hi Philip, thanks for your great 5* review! I'm so glad to read you had such a positive and successful experience selling your flat with Rhys and Rod at Morris Dibben. Best Wishes, Tracey.

5/5

Google

Utterly fantastic service, personal and dedicated attention from the best estate agents I have ever be involved with. Christina Whiting - Senior Sales Negotiator was truly wonderful and so committed and supportive throughout the sale of my property. Thank you to her and her team, and I cannot recommend Christina and Morris Dibben - London Road more. They're terrific people and offer a first-class service!

Dominic · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Hi Dominic, thank you for your wonderful 5* review and recommendation. I am delighted to read that you felt well supported throughout your sale by Christina and the team at Morris Dibben. Best wishes, Tracey.

5/5

Google

I have used Morris Dibben a number of times over many years both to buy and sell my own home and also for purchasing and selling buy to let property. The team of negotiators are excellent, knowledgeable and professional. In particular Christina Whiting, Senior Sales Negotiator/Sales Progression is absolutely second to none and I know that my last two somewhat difficult purchases would have fallen through without her invaluable experience and skill. She is extremely hard working and leaves no stone unturned, totally committed to her job.

Caroline · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks Caroline for your fantastic 5* review and recommendation. It's wonderful that Christina and the team at Morris Dibben, have consistently provided you with such a great experience and service. We look forward to continuing that in the future. I will be sure to pass on your feedback to Christina and the branch. Best wishes, Tracey.

5/5

Google

Myself and partner have just completed the sale of our property through Morris Dibben in London Road Southampton. We cannot thank Stephen Henry enough for the hard work and effort he has put in to make this sale happen. From the moment the sale was agreed with Mike Gilbert the manager, we were informed of all developments and updated accordingly by Stephen, right up to the day of completion. Our purchasers even expressed their gratitude towards Morris Dibben and specifically pointed out Stephen Henry, stating he was the star player who made their purchase of our property happen, even though they were selling through another agent. This is the second time we have used Morris Dibben now, and cannot praise their professionalism enough.

Ant · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you Ant for your wonderful 5* review. I'm so delighted that you had such a good, professional and effective customer experience selling your property with Mike and Stephen at the Morris Dibben Southampton branch. Best wishes, Tracey.

5/5

Google

Morris Dibben were agents for our vendor. We were in a chain with a number of older folk having successfully sold our house . There was a good deal of behind the scenes work to be done encouraging these other folk and their solicitors through the various hoops and jumps of house moving. Stephen Henry did an excellent job moving everything along and received special praise from our solicitor for his aptitude in this area. When pressure needed to be applied Tina did an excellent job in doing this in a clear but gentle fashion. We had a good experience selling our home through Morris Dibben 15 years ago. I would definitely recommend their current team to any potential vendor.

David · 26 October 2018 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you David! It is wonderful to read that even though Morris Dibben were not acting directly for you, you have recognised the help and support they provided within the wider chain that you were involved in with your 5* review. It is great to read that you would recommend us and I would like to wish you the very best for the future, Kind regards, Scott.

5/5

Google

Couldnt recommend this branch and their team enough! Excellent service at all times, would especially like to mention Ben the lettings manager who couldn't do enough to help, true professional and very genuine.

Holly · 23 June 2018 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you for taking the time to leave us this excellent review, it is great to see that the Morris Dibben team were once again able to provide their proven 5* service. I will ensure that that Ben gets this feedback. Kind regards, Regan

5/5

Google

Just wanted to share the wonderful service I've received from Morris Dibben. They have gone out of their way to help me and even took delivery of an oven saving me the 1 hour drive to the investment property. They always reply quickly and have restored my faith in letting agents. Thank you Ben!

Sarah · 23 June 2018 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again for leaving this feedback.

5/5

Google

The service I received from Morris Dibben in Woolston was simply outstanding! The staff are extremely helpful and they’ve always made me feel valued. What makes Morris Dibben stand out a lot more than other estate agents is regular communication. I am constantly updated with what has been happening either via text message or telephone so I know exactly what’s going on at all times. Their new team is very kind and understanding, I know my concerns and needs are being taken seriously, and whilst they haven’t always been able to help me, I know they’ve done what they can to help. I would definitely recommend this branch and I’d like to thank them very much for providing excellent customer service. 5/5

Geena · 23 June 2018 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Hi, Geena Thank you so much for you 5* review. I'm delighted to hear that everything went well and the staff kept you in the loop and made sure everything ran as smoothly as possible. Kind regards, Chris

1/5

Google

Rating only, no written review.

Abdullalrahmman · 26 October 2017 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

I am sorry to see you only rated us one star but I would like to thank you for taking the time to leave us this feedback. Please do send us an email if you would like to discuss your dissatisfaction. Our email address is review@countrywide.co.uk.

5/5

Google

Rating only, no written review.

Gillian · 26 October 2017 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for this rating. It is great to see another another 5* for the Morris Dibben team in Southampton. Kind regards, Sarah

1/5

Google

ripoff the people and unhelpful very bd l never recommend this agency to anyone do not put any holding fee if u do put just forget about it.

Yusuf · 23 June 2017 · Morris Dibben Southampton (38 Portsmouth Road)

1/5

Google

Just called up with a rental inquiry. I think this agency is terribly nosy and perhaps a little pretentious. They didn't have a flat that accepted pets and suggested I register for future possibilities, good. However, to register they were already asking for details of my employment and wanted to know my income.

Pan · 22 June 2017 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

I’m sorry to hear that you feel our contact has been unsuitable to your property needs and we appreciate the honesty of your response. When a potential applicant calls into the office we do have a chat about income so they can explain if there are any financial issues. We do advise that if there is some adverse credit, the landlord may agree for the tenant to pay 6 months in advance. Also if they don’t earn the required amount, the Landlord may proceed with a guarantor. Our landlords are more likely to proceed with a tenant if there are aware of their financial circumstances at the beginning, if adverse information is found by our referencing procedure it is more likely to be declined by the Landlord. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager

1/5

Google

Morris Dibben Lettings in Romsey are an absolute disgrace! I've had to deal with two of the most disgusting people I have ever come across Kim Gray and Lorraine Watkins her litter side kick. They are bully's and liers, they couldn't "manage" rental property's if they tried because they have absolutely idea what the are doing! It's a total embarrassment. Kim is rude and will happily shout at and over people and force her uneducated opinion over any facts in any situation and even over professionals. We had workmen that refused to come back because they didn't want to deal with her and they used to openly say how awful she was. I honestly don't know why Morris Dibben don't look in to everything and how it "being managed" at the branch as it seems to be well known for being the worst letting agency!! Please don't use them they will con you bully you and make your life hell. They have absolutely no interest in tenants and if you are a landlord they just want your money the "packages" they offer with the inspections it's all a load of rubbish they have no idea what they are doing. They can't even organise basic repairs!!! They are happy to spend hundreds of your pounds to get bodge jobs done.

Laura · 22 June 2017 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

I appreciate you taking the time to leave this review and am sorry to hear of the difficulties you feel that you experienced. I can assure you that Kim Gray and Lorraine Watkins are extremely valued members of the team and fantastic professionals within the industry. We welcome all feedback however I am afraid we have no customer record of you, we pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 01794 230116. Many Thanks, Regional Manager

1/5

Google

Rating only, no written review.

Vanda · 26 October 2016 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

If you would like some help please may you contact the branch at 023 8124 7004 so we can discuss your problem. Branch Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Morris Dibben

Which Morris Dibben office has the most reviews?

Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.

Where are the Morris Dibben offices?

The six Morris Dibben offices, by town:

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.

Reviews may appear on more than one platform.

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