Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 876 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Customer experience is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Donna.
5/5
GoogleGina and the team at Morris Dibben Romsey have been really helpful and have made the process of moving so easy and stress free. Gina answered any questions I had really quickly and was really professional. I would definitely use them again.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleJust completed on selling and buying via the Morris Dibben team Romsey. A very smooth process working with patient and knowledgable staff whom always kept me upto date and helped reassure me along the process. From viewing to all process, I’d like to call out Matt Kopusto. Great job Matt! You are a credit to the team, and my sincere thanks to you. I would have no hesitation in using MD for selling and buying property in future.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleMorris Dibben in Romsey (Lettings) are great. They are very efficient and don't mess you around as tenants. They are very through and helpful especially Gina who was very good to us and took us on a viewing even though she had finished for the day. If you're looking for somewhere to rent in and around Romsey then please see what Morris Dibben have to offer.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleI cant thank Ian enough for his help, support, guidance and for going the extra mile to meet the let deadlines. Even more so in the current Covid situation. Ian's wealth of experience knowledge, and connections are unparalleled, he always delivers on what he has committed to, and i have 100% confidnece that he will do right by both me as a landlord and by the tennants who are equally as important. Very pleased that i changed the letting management agencies and look forward to working with Ian and his team for some time in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleIt was nothing less than an excellent service from Alison, supported by her colleagues. Thank you.
Thank you for your kind comments and wonderful 5* review! Best wishes, Scott (Customer Relations)
5/5
GoogleGreat letting agency, very experienced staff who helped us with letting our house through the best advice and customer care. Thank you
5/5
GoogleVery helpful people. I found an amazing apartment through them and can warmly recommend the agency.
Thank you for taking the time to leave us this excellent review, it's great to see that the Morris Dibben team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
1/5
GoogleTerrible management of the deposit. We left our apartment 16 days ago, they do not know yet how much money they would like to take from our deposit and they have no idea by when they will have the quotes. We don't recommend this agency, and fortunately we already "saved" some friends from them!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleExcellent service for landlords while remaining fair to tenants. Promptly and courteously sorted out problems caused by a previous substandard agent (who shall remain nameless!) - and relieved a huge weight of stress. Confident we can leave everything safely in the hands of our local Morris Dibben.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleI have used Morris Dibbons for 3 years now. Only when I had a leaking in a flatI rented, which demanded so much time to deal with, I understood how important it is to have a management company. I would like to mention Eva Bartoszek from the Woolston branch which was AMAZING in the way she was dealing with problematic issues from other management company who were giving so much hassle. She took her time to explain me what to do and assisted in every way possible. If I had a business, I would have her in my team ANY day! Thank you!
Wonderful to read Ben that you had a fantastic experience with our local Morris Dibben team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleAs a first time tenant in UK, I must have to admit that I was so lucky to meet Ian in helping me to find a nice and affordable apartment. His extremely professional team has saved me a lot of time in finishing the documentations and agreement. Thank you.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleOnce again the staff have been absolutely fantastic. Sorted me out a new tenant within a few days of it being listed. Leaving me a very short void period and reducing lost rent! Cannot rate Ian and the team highly enough!
Thank you for taking the time to leave us this excellent review, it's great to see that the Morris Dibben team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleIan, Laura and Alison have been great helping us move in to our dream apartment. They have been always polite, accommodating and helpful! Ian gave us a second viewing at very short notice and really made us feel like valued customers. Highly recommended!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleI had the pleasure of dealing with the new Branch Manager, Ian Trickett who was very professional, courteous, helpful and extremely knowledgeable. I believe he has many years' experience behind him. We had to rent out our home in Bitterne and the first family that viewed the house moved in a couple of days ago. A very good match and a lovely family. Ian made the whole process as stress-free as possible so if you want a top quality service then Morris Dibben in Woolston come highly recommended.
Thank you for your glowing 5* review of our Morris Dibben team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleWe just wanted to say a huge thanks to the team at Morris Dibben Woolston and especially Ian for their help in letting our house out. Their help, advice and assistance has been incredible. They were on hand every step of the way and as first time landlords we really appreciated everything they’ve done. The house was rented in no time at all and we are very grateful for all their help. 100% recommend!
Thank you for taking the time to leave us this excellent review, it's great to see that the Morris Dibben team were once again able to provide their proven, 5* service! Many thanks for the recommendation. Best wishes, Lucy.
5/5
GoogleExtremely helpful people! There was a time issue with some of the paperwork and they really rushed it through for me. They were helping me every step of the way and they even managed to have me sign some paperwork in a Countrywide letting agency back home (North Wales) before I moved. Alison and Ian are absolutely wonderful at what they do and they really try to make it as smooth a move as possible for you. I would 100% recommend them if you're moving to the area.
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
GoogleRating only, no written review.
Thank you for your 5* review. Kind regards, Donna.
5/5
GoogleRating only, no written review.
Thank you for your 5* review. Kind regards, Donna.
5/5
Googlevery very helpful team.
Thank you for your 5* review! Best wishes, Scott
5/5
GoogleVery friendly and helpful, would recommend!
Thank you for your 5* review and recommendation!
5/5
GoogleThank you to Nick and Gina for your help, it's all very new to me, but any questions I needed answering they could help me with, without any hessitation, Very friendly and pleasant people.
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
5/5
GoogleSpeedy service, great communication and support throughout letting process - thank you!
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
5/5
GoogleAmazing service. Very friendly and helpful. Would highly recommend morris Dibben.
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches also won ESTAS awards in five earlier years.
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