5/5
Rating only, no written review.
Agent replied · 24 October 2024
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 876 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
Rating only, no written review.
5/5
They are fabulous
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
2/5
Called a few weeks ago to enquire about renting out my property. The guy I spoke to asked me to send through photos and details of the property and I haven't heard anything since.
Hi Jonny, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
5/5
I've been using Morris Dibben for a number of years, I've found them to be very efficient and professional.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
People showing the flat and houses in this company they don't know what are they doing call for view the one of the flat she said I'll call you back then she call me after few days Monday and she said your appointment was book today you didn't turn up but I never book appointment and never had an confirmation email no phone calls no text message she was saying all your appointment was booked today I think they need a bit more training how to deal with a customer all they want to meet up over financial advisor
Thank you for taking the time to leave us your feedback. I am sorry to read your comments and would like to invite you to discuss your concerns further via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
5/5
Staff were very helpful and responsive - I live in California and was selling my mother’s house in So’ton but they always kept me completely informed by email and telephone calls when showings were happening etc. I would definitely recommend them to friends and family.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
1/5
Been renting a house for 18 months with them, absolutely terrible service.... They will not reply to any of our emails or calls, even in emergencies such as a gas leak. They are trying to charge us for nothing at all and have no explanation why. I would recommend both tenants and landlords to go elsewhere.NegativeResponsiveness, Professionalism
Hi Claytonq, I am very sorry to read about that this has been your experience. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further with our Customer Care Team so that we can look into this matter further for you. Stay safe, Scott @ Customer Relations.
5/5
Absolutely brilliant, very professional and amazing sense of humour, nothing was too much trouble and they were always willing to help, would definitely recommend and have already made a personal recommendation! Amazing all round! Everyone we dealt with were stars throughout, real credit to the company!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jenni for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
5/5
I called Alison at London Road branch to ask about wheelchair accessibility for potential tenants in Southampton (as part of a project for AccessiblePRS.co.uk). Prompt call back before the end of the day and a positive and helpful approach. Respectful and informed attitude with examples of successful lets to wheelchair users. NEW NORM of taking videos of every rental property (as a result of covid-19) and emailing them over to applicants is an excellent tool to help wheelchair users and people with additional accessibility needs see the information they need to make an informed choice about whether to view and/or to proceed with the property. Thank you.PositiveResponsiveness, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
We rented the current flat in Southampton through Morris Dibben and we are very grateful to Alison for helping us chose the best option for us and making extra effort to accomodate our limited viewing time, even at short notice. Every member of the team that we interracted with acted profesionally and they all were helpful in the process of moving in.
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
1/5
Update 28-4-2020 : today the dispute was closed. The landlord tried to charge for damages that were not caused by us. The agency did not manage to negotiate with him, so in this dispute (it lasted more than 3 months) I felt me against them (landlord and agency). Luckily half of the charges will return to us thanks to an external body. The UNDISPUTED deposit is still with the agency and regardless the dispute is closed, they say that they need the landlord's permission to transfer me MY money. Seriously? Terrible management of the deposit. We left our apartment 16 days ago, they do not know yet how much money they would like to take from our deposit and they have no idea by when they will have the quotes. We don't recommend this agency, and fortunately we already "saved" some friends from them!
Thank you for taking the time to leave us your comments and I am truly sorry to read that this may have been your experience. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Donna.
1/5
Two experiences with this company. 1: Mortgage application: -Set it up with wrong house value -Managed to get the wrong number of children we have even though we've been in their office 3 times before application -Our point of contact went on holiday for 3 weeks, leaving us unaware what was happening with our application -Communication was nil, we had to chase EVERYTHING 2: Viewing of property -We had Mortgage in principal arranged as discussed with them prior to visit -Stood waiting for 15 minutes after appointment time, rang bell, checked car park and all around building -Phoned office asking where they are, said they will phone their agent....They never got back to us!! If property is sold, just tell us. Use at your peril They are consistent in fairness
Hi Tim, I am sorry you feel this way. If you have further details and wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Amy
5/5
I can't say enough for these guys - we had a lot of viewings when buying our first house and Morris Dibben was head and shoulders above the other estate agents; arranging viewings and answering questions about properties. Their team are supportive, friendly and always available. Fantastic.PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
We couldn’t have asked for more. Our rollercoaster ride was eased by the support and patience of Lauren, for whom nothing was too much trouble. The Multiple issues that can and did arise with sale and purchase, were skilfully negotiated on our behalf and I felt she always had our interest at heart. Very happy customers :-) Thank you MD London Road and thank you Lauren .PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
If you are a landlord, please do not use this agent because they do not have your best interests in mind. If you are a tenant, you should use them as you will pay cheap rent for an excellent property. Morris Dibben let my brand new apartment 3 years ago. The tenants were great but the rent was well below market rate. After the first year, Morris Dibben refused to raise the rent. In the second year, I demanded to raise rent by 3% as I saw Morris Dibben let another property in the same block at much lower floor for 20% higher rate. Again, they refused. I lost thousands of pounds in rental income each year! It is my property. How dare they refuse to raise rent on my behalf? After my first tenants moved in, I did not receive any copy of lease documents or full management contract by MD. I had no idea what Morris Dibben had signed on my behalf. Countrywide is the property manager which is another reason why I don’t recommend this agent. The property managers of countrywide have no idea where my property is. They did not pay annual property visit unless I asked them to. My other agents pay quarterly visits.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
1/5
Rating only, no written review.
Customer experience is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Donna.
5/5
Gina and the team at Morris Dibben Romsey have been really helpful and have made the process of moving so easy and stress free. Gina answered any questions I had really quickly and was really professional. I would definitely use them again.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
Morris Dibben in Romsey (Lettings) are great. They are very efficient and don't mess you around as tenants. They are very through and helpful especially Gina who was very good to us and took us on a viewing even though she had finished for the day. If you're looking for somewhere to rent in and around Romsey then please see what Morris Dibben have to offer.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
Very friendly, helpful service
Thank you for your 5* review!
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
5/5
Rating only, no written review.
Thank you for your 5* review. Kind regards, Donna (Customer Relations).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.