Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 876 reviews on Google only. Show every review
5/5
GoogleA massive thank you to Ian for helping me secure my recent move. Ian has been so professional and friendly throughout this whole process and made it as stress free as possible. It is clearly a very busy time as his phone never stopped ringing, but he never let the customer service slip and always kept me informed, updated and made the whole thing go as smoothly as possible. Thanks Ian!!!PositiveProfessionalism
5/5
GoogleRating only, no written review.
5/5
GoogleSuperb letting agent!! Easy to deal, fast response 5/5 if not more.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review!
5/5
GoogleGreat customer service, professional, helpful, polite and quick responses to queries and questions. Would recommend their services to anyone.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was very impressed by the quality of service from Amelia & Gina, they were both very helpful and quick to respond to any enquiry, and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThe team were very helpful, supporting us through every step of moving into our new place (which we love!) and ironing out any issues
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleReally friendly lettings team at Morris Dibben, Romsey! All queries have been responded to very quickly and any questions we have raised have been answered clearly and informatively. Very detailed guides provided to us ahead of our move in. Extremely grateful for the support and guidance provided by this team - thank you!PositiveResponsiveness, Quality
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleFrom my first experiences to date, Gina and the Romsey team have been fantastic. I was shown properties to rent that met my specific specifications and the process was handled professionally.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlways friendly and efficient and happy to answer any queries. Would definitely rent with them again. Thank you to the lettings team at Morris Dibben, for making our moving experience enjoyable and exciting!
Thank you for the excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis team went above and beyond expectations to make our move as easy as possible - even checking out the route due to road closure (Thanks Kim). Amelia has dealt with all queries quickly and professionally and kept us up to date. Many thanksPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have always had a very positive experience with everyone we have dealt with at Morris Dibben. Any problems or queries we had were never too much trouble. We would reccomend and use them again  Continue in the app Get real-time navigation and more in the Maps app STAY ON WEB USE THE APP
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI've used Morris Dibben for 2 of my properties over a period of 8 years and even recommended that my daughter/son-in-law use them for their property letting. They have always been excellent.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleWas a tenant for 5 yrs. Most of our interaction with the team we found them rude, disrespectful and condescending. We usually by passed them and contacted our Landlord directly who was a delight. Made sure when we bought our home we used anyone but Morris Dibben. I would not recommend the Romsey branch from a tenants point of view.NegativeQuality, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently let my property through the Romsey branch. I don't generally write reviews but I have been so impressed by their professional service. Gina was patient and accommodating throughout. There was really no question that she couldn't answer. They found a tenant that met my criteria quickly. Many Thanks
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleRecently went through agreeing a tenancy with the romsey branch. Dealt with Nathalie and the service has been amazing. Really friendly and helpful team who have got us a lovely home. We hope to continue such a great relationship. Would recommend them to anyone looking to rent. No question is to silly and they were so helpful in what is a really stressful time of life. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve recently used Morris Dibben Romsey to rent a property. The team are super efficient in communication, always emailing me back regarding any questions or concerns I have. The process was really quick and all the paperwork was completed within just over a week of viewing the property! I will definitely be using them again for any future moves.
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe could not be happier with Morris Dibben Lettings. We are particularly impressed with Gina who has been so responsive and proactive throughout. During Covid-19, she went above and beyond to make sure our viewing/move was smooth while still keeping current tenants safe. She made the moving process really easy in what could have been a really stressful time. This is a massive contrast to the letting agency for the property we are moving out of. We would highly recommend this company.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleI have used the letting service via Matthew at Morris Dibben on numerous occasions and have always found Matthew and the team very helpful and professional. They will answer any queries be it from a first time landlord up to more experienced ones in a professional manner. Tenants that they have recommended have always been excellent.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleSold property yesturday through Morris Dibben in Chandler's Ford. Both Lawrence and Linda were so helpful and supportive through the whole process. Professional at all times and would highly recommend them if your looking to sell or purchase a property.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery good service with the sale and purchase of my property. The team were professional and helpful throughout the process. Special thanks to Rod & Lauren. Christie.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleWe would recommend the team at Morris Dibben at London Road. We recently sold through them and the service from start to completion was excellent. A special mention to Lauren Crane who always went the extra mile - negotiating a great price for us, always chasing progress and keeping us informed along the way.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
1/5
GoogleA couple of weeks ago my partner took an appointment to view an apartment, but the agent did not know any details of the apartment and she was so in a rush that the view lasted not more than 10 minutes. We liked the apartment in the pictures but we erased it from our list because she was so disappointed with the agent.
Hi James, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
