Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
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Morris Dibben's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 876 reviews on Google only. Show every review
4/5
GoogleVery courteous and professional. Lauren Cane was particularly effective in helping to keep a very long and protracted conveyancing process moving forward to eventual exchange and completion. Many thanks indeed.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team pulled out all the stops to turn around a sale in super quick time after an experience with a nightmare buyer! The staff couldn't have done more, very professional and all credit to them. My thanks especially to Lauren and Narinder!PositiveProfessionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren was absolutely amazing - she dealt with every part of the move with professionalism and always with a human touch - which is quite rare now when it comes to customer service. Would highly recommend her to anyone who is on the hunt for the perfect property.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just sold my property with Morris dibben, London Road and was dealt with by Narinder who I found to be excellent. Narinder was always at the end of the phone to help me through the process and always kept me up to date through out, I couldn’t have asked for a better service from NarinderPositiveProfessionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleNarinder Rai is an excellent estate agent. Our sale succeeded thanks to Narinder's experience and dedication. Narinder coordinated all of the important tasks, providing frequent updates, especially as we approached completion. I would happily work with Narinder again.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleI made a point of being the first to enquire on a rental. I was led to believe I had a very good chance of acquiring this property but the landlady wanted to wait and 'meet me' have some viewings and choose an application from a selection, which was fine if chosen blind and all the information of each candidate was presented, but by now I wasn't going to be the first to view. I made an application at the soonest opportunity. The application only consisted of name, address and nationality... With this information how is an informative decision on tenancy able to be made without salary, age, history and relevant criteria?? This then opens the whole process up to discrimination upon nationality, looks and first impressions. Obviously I wasn't successful and have lead to feel discriminated against and let down and wondering what information swade her to make her judgement!! especially since this agency told me they felt I was the better candidate. I feel this whole situation is poorly managed with poor processes in place, needless to say there is no way I would trust this agency with my future again.
Thank you Sarah for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleDespite a protracted sale due to difficult buyers, who subsequently dropped out, the staff always remained positive and pressed to involve a new buyer and get the purchase successfully completed. Always kept informed of any problems raised and attempts to answer/rectify them. thanks especially to Narinder who never gave up !PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently sold and was very pleased with the speed in which a buyer was found and the professional way the sale was handled. Narinder did not allow any delays, chasing solicitors throughout the process right up to exchange and completion. She took out a lot of what can often be a very stressful process. Many thanksPositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleLauren was brilliant! She has a real confidence and enthusiasm and just gets things done. She sold our house for a good price and although it went on for a long time and fell through once due to Covid, she was great all the way through
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAbsolute stars! I’m so happy to have chosen Morris Dibben. Both Rod and Narinder have helped us so much - patiently and professionally, walking the extra mile! I’d highly recommend them and in fact already have. All of the team have been just great. Thank you
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI sold a property through them. Stephen did an amazing job into helping organize works that were quite difficult, he already organized them in a day. Immediate communication. Superb. Update: Another one sold with the help of Morris Dibben thanks very much.
Thank you Michael for your brilliant 5* review and kind words. I will of course make sure your comments are passed onward to the Morris Dibben team. Kindest regards, Scott
5/5
GoogleI sold my property via Morris Dibben and had a great service throughout. Narinder progressed my sale wonderfully and kept me in the loop throughout. She was always really quick to respond to any queries I had. Thank you.PositiveQuality, Value
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team, particularly Jessica and Andy, were very proactive in driving the sale through to completion and keeping me up to date with progress, and regularly chasing solicitors on both sides which was greatly appreciated. Very responsive and easy to deal with, highly recommended.PositiveResponsiveness, Professionalism
Thanks for the brilliant recommendation and 5* review! Best wishes, Lucy, Customer Relations
1/5
GoogleCommunication leaves an awful lot to be desired. Takes several months after reporting to get any maintenance issues sorted, and when you call they say the person who manages the property is unavailable and will call back but they never do. On the flip side, they will give you as little notice as possible when they intend to visit or send a contractor round, on one occasion even less than the mandatory 24 hours for a NON emergency issue. They lie to the landlord about appliances being tested as working when no such tests occurred. Poor quality check-in inventory report with low quality pictures and details leaving a lot to be desired which will no doubt cost us upon leaving the property. Would not recommend you get involved with them at all.NegativeResponsiveness, Professionalism
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
5/5
GoogleYou know that 5 celsius temperature increase you feel when you think about the stresses of selling your home -- completely unnecessary. Just go with Morris Dibben (London Road in particular) and they will look after you and the sale of your property from start to finish. I had been dreading the sale for years. The team respectfully arranged viewings (and were present for all of them unlike other agents) around my busy schedule, and handled this safely and sensibly during the COVID season. I received regular updates via phone call and email, from cheery agents. If I missed a call, they would place a call closer to finishing hours to provision for the fact I commuted, or provide it in email. The agents were also happy to push solicitors along on both sides, something that is much needed in these situations. Fees were inline with the industry, maybe a little lower. Service was above and beyond. The sale of your property will be in safe hands. Thank you Morris Dibben, and Andy in particular.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service from the sales team at Morris Dibben. Particular stars were Narinder Rai and Andrew McDonald who managed to get things moving at the end of the transaction when nobody else could!! Very professional and helpful in every way. Always replied quickly and nothing was too much trouble.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
4/5
GoogleOn my third try with this company I have received great service and they have redeemed themselves for the two failed opportunities to provide satisfactory services. The team there is very helpful, willing to help as much as they can, very supportive for new tenants and friendly. Special thanks to Matt T who's an absolute superstar, but also the rest of his team! Recommend them!PositiveResponsiveness, Quality, Professionalism
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI really can't recommend Morris Dibben and the team enough. After a slow start due to miscommunication. Narinder Rai took the reigns over and dealt with both my Solicitor and the buyers and pulled them both together with continuous and professional communication. She kept me informed throughout and even on the day of completion was still there to advise and tie up any lose ends! Fantastic service and I can't recommend Narinder and Morris Dibben more! Well done. Five Stars from me.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleMorris Dibbens have just sold our flat in Southampton and I must say they were very professional and patient with the buyer and his solicitor who seemed to be both new to the experience when we were on the verge of putting it back on the market. Narinder worked very hard to keep the transaction alive and eventually get it over the finishing line. 5* service
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDuring the middle of last year, I decided to rebalance our investment portfolio. Consequently we instructed Morris Dibben to undertake the disposal of a number of our buy to let properties. This project was handled both efficiently and effectively, and the sale prices achieved were excellent. In particular, I would like to highlight the contribution of Narinder Rai who handled the sales and legal process once the properties went under offer. Over an extended period she was both responsive and diligent in ensuring sales that were agreed made it to completion. Thank you Narinder!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were very pleased with the really excellent service we received. The sale was handled very efficiently and we knew exactly what was happening and when. Narinder was tireless in her efforts to ensure that we managed to exchange contracts at a time when the market was very busy; she did a great job of keeping all the different parties on board. Our heartfelt thanks to both Rod and Narinder.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleJust sold with Morris Dibben and all i can say is they were great from start to finish. Dealt with Lauren and she was very patient and had great communication. Really happy now its all done and would happily use them again. Many thanks!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery high quality services from Morris Dibben Sales and Letting Agents in Southampton. They guided me through the proces of purchasing a house as first time buyer and made it all seem effortless . Everything was done much faster that I expected and at an exception standard. Many thanks to Narinder Rai who was very professional and a pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and kind words. Kind regards, Lucy, Customer Relations.
1/5
GoogleI bought my HMO house from Morris Dibben in 2013 and they were fantastic so first choice of agent when I came to sell it this year. The person supposed to be heading up their HMO sales came to the house and gave me incorrect advice about the size of the rooms (advising that they did not meet HMO standard when they did). He then asked me if I wanted them to organise an EPC for marketing the house which I asked him to proceed with. Nothing happened. I had an offer on the property within weeks which I accepted and the very same sales team recommended that I appoint Countrywide to undertake the conveyancing. BIG mistake. DO NOT USE THEM. They were worse than useless. Everything is done remotely, so online through their portal and it is impossible to speak to anyone. Nothing happened for literally weeks if not months. Their level of customer service is zero. I could not believe how slow and ineffective they were. So now we are a couple of months into the sales process and absolutely nothing has happened. I switched to a local law firm to do the conveyancing and halleluja I could finally speak to someone who jumped straight on it and got in touch with the buyer's solicitor. I also had Narinder from Morris Dibben who works with the sales team to help push sales through and facilitate communication between buyer and seller. Narinder was great, so this review is in no way a reflection of her ability (and tenacity). But I simply could not recommend Morris Dibben. The sales team were a bunch of amateurs who did not know their own market and nothing got done when promised.NegativeResponsiveness, Professionalism
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
