Trusted Agent profile

Morris Dibben estate agents in Southampton, Romsey and Chandler's Ford

4.5

★★★★★ Excellent

941 reviews across 6 offices and 3 platforms

Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

897

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 6 offices

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Our offices

Morris Dibben's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 876 reviews on Google only. Show every review

5/5

Google

Excellent from the start, quick to respond even out of hours - very patient and when we needed some bits sorting on the day we moved in it was all taken care of within the week. Communication was brilliant and so we can sleep easy knowing any issues will be taken care of as soon as possible. We are only contacted when necessary and they are very courteous and professional when they do.

Nanda · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

We have always had fantastic service from the MD Romsey office. Gina and Amelia are excellent tenancy managers and have been particularly helpful to us as owners living overseas. Highly recommended.PositiveResponsiveness, Quality, Professionalism

James · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently moved in to rented accommodation and Nathalie, Gina and Amelia have been really really helpful from the moment we asked to view the property. Nothing has been too much trouble for them and no question too stupid. They have been professional, courteous and responsive throughout from viewing to the rectifying of a couple of minor issues.PositiveResponsiveness, Professionalism

Lynne · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your terrific 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Outstanding. Seriously! I've had the misfortune of dealing with a couple of letting agents. As a tenant, I've always felt that your treated poorly. I can only speak for the staff at Romsey but if Gina is anything to go by, then this is an outstanding letting agency. Thankyou

Intelligent · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used this agent for 15 years and have always found them approachable, helpful and courteous. They are faultless in keeping me up to date on my property both in terms of the tenant and all the legal requirements as being a landlord. They allow me to make all the decisions regarding my property whilst guiding me through the options available to me.

Leslie · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Having recently rented a property through Morris Dibben I would give a 5 star rating. I found the lettings team to be very friendly, provided good communication throughout the process and ensured that if we had any questions they would be answered quickly. The team were always eager to help and assist with aany queries.

Tasha · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I have recently let my property through Morris Dibben Lettings. They found me a new tenant within days and he moved in within three weeks of my initial enquiry, after all necessary checks had been done. MDL have been helpful and professional throughout the procedure. Someone is always at the end of the phone for queries and they return calls when they say they will if the query cannot be dealt with immediately. Highly recommended.PositiveResponsiveness, Professionalism

Susan · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The estate agents here were very friendly. Their estate agent who showed me around a property i viewed was clear, informative, honest and polite. All of my queries and needs were met with zero effort on my end. I will undoubtably be using Morris Dibben again. Very lovely, honest and approachable.

Sam · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We are tenants with Morris Dibben in Romsey for a while now. Myself and my partner recently moved into a new house, and we cannot thanks enough to the team Gina, Amelia and Nathalie for all their help and support. The move went very smooth and quick and they are an asset to the company. Very friendly and professional. Thank you girls for all your help and support!PositiveResponsiveness, Quality, Professionalism, Value

Roxy · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Me and my partner have very recently moved into our first house together and between Amelia and Nathalie we have been so supported! Such a smooth transition and not a single question unanswered. Even after the move they’re full of advice and happy to help with anything. So grateful to have been looked after so well by these two at Morris Dibben in Romsey, an asset to the team and very very good at their jobs! Thank you so much!PositiveResponsiveness, Professionalism

Toni · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Morris Dibben Romsey (Lettings) have always been so helpful, polite and communicative with all matters. I’ve been able to feel confident and settle into my flat knowing that I can rely on them to help me with any issues I have. They have made my first time renting easy and enjoyable.

Felicity · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We were thoroughly impressed when renting our property through Morris Dibben Lettings in Romsey. We needed a signed tenancy agreement contract quickly - for school applications for our children - Amelia was amazing at getting this done for us within our very tight timeframes. We’ve been in our property for almost 4 months now, all initial teething problems have been dealt with professionally and efficiently, but I think most importantly, by friendly and caring staff. Amelia, Lorraine and Gina have always been an absolute pleasure to deal with and I’d very happily recommend them to friends and family. Many thanks for everything ladies!PositiveResponsiveness, Quality, Professionalism

Mandy · 21 June 2022 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Hi Mandy! Wow what an amazing 5* review which I know means so much to our hard working team at Romsey! We hope you continue to enjoy your new home. Best wishes Graham @ Customer Relations!

5/5

Google

Talitha from this branch was amazing when we were looking at the house we've ended up in, super helpful and friendly. Overall experience with MD was exactly what you'd want from an estate agent!

Tom · 18 June 2022 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Good services throughout, and special thanks to Narinder and Gobind, professional and great communication throughout the sales. Thank you again for the support!PositiveResponsiveness, Professionalism

Andy · 9 January 2022 · Morris Dibben Southampton Sales

Agent replied · 8 January 2025

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a very positive experience working with Lauren and the team at Morris Dibben, Southampton. I found them prompt, responsive and courteous throughout.

Onekillickstoker · 9 January 2022 · Morris Dibben Southampton Sales

Agent replied · 8 January 2025

Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Trying to get hold of someone can be very tiresome. When you do finally get through to someone its like Russian roulette, will i get the nice person who wishes to help or will I get the surly, irritable person who ''doesn't have the details of your case, so I cannot answer, let me look it up and I'll phone you back'' They never phone back. Why they can't just bring it up on the computer that is right in front of them, I don't know. As of this week they wont answer the phone, it just goes to answer phone. Leave message, no response. My experience is mainly with the rentals department. All they need to do is draft up a contract, surely they have rental agreement templates on file, its cant be that much of a hardship. If the rental department is over worked and don't have the time to deal with their clients promptly, this is a failure of management. and since no one will listen to me from the proper channels I must give them bad reviews. Optics are everything, so until you revise you customer service, I must warm other potential customers of Morris Dibbens disregard for its clients.NegativeResponsiveness

Fluffy · 9 January 2022 · Morris Dibben Southampton Sales

Agent replied · 8 January 2025

Hi Fluffy Bunny, Thank you for taking the time to reach out to us regarding your experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care

5/5

Google

Rating only, no written review.

Faryal · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Nicholas · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations

5/5

Google

Could not of asked for better service Narindia has gone above and beyond to help, and made our moving experience one to remember cant thank you and Andy enough!!!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks for the wonderful 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Morris Dibben from valuation to after sale support, particularly Narinder and Andy, were efficient, supportive and professional throughout.

Nic · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Sales team is very good with professional approach. Thanks to Narinder for helping us purchase the property during this tough pandemic time.PositiveProfessionalism

Anita · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.

4/5

Google

Once house went on the market we had plenty of viewings sometimes 2 to 3 a day and found a buyer pretty quick As it was my first time of selling a property they were helpful in their guidance with plenty of communication I thank Narinder for her help towards the end of the processPositiveResponsiveness

Debbie · 25 October 2021 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your lovely review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Morris Dibben

Which Morris Dibben office has the most reviews?

Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.

Where are the Morris Dibben offices?

The six Morris Dibben offices, by town:

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.

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