Trusted Agent profile

Morris Dibben estate agents in Southampton, Romsey and Chandler's Ford

4.5

★★★★★ Excellent

941 reviews across 6 offices and 3 platforms

Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

897

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 6 offices

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Our offices

Morris Dibben's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 876 reviews on Google only. Show every review

5/5

Google

An outstanding performance from Narinder Rai and the whole team at Morris Dibben. We had some major difficulties and delays caused by the solicitors - but Narinder went above and beyond anything we could have expected and her efforts made sure the sale went through. All staff very professional, also helpful and friendly, and did a great job showing people around. Strongly recommend this company and this office.

Charles · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I called up and spoke to Dina Gomes, my experience throughout was very professional and pleasant. She came across very polite and answered all the questions I had, and more. Very good service, will 100% recommend to anyone.PositiveProfessionalism

Harpreet · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Single worst estate agency. No answer to emails, every little case gets weeks and weeks amount of time. TERRIBLE customer service. THEY TAKE TURNS HAVING HOLIDAYS REPEATEDLY AND EACH WORKER STARTS THE CASE ALL OVER AGAIN. DISGUSTING SERVICE FROM EACH OF THE STAFF. THEY HAVE AN EXCUSE FOR EVERYTHING. I HAVE BEEN WAITING FOR WHAT I AM OWED SINCE A MONTH AND STILL NO PROGRESS OR AT LEAST AN UPDATE.

Görkem · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

4/5

Google

Pretty Good Service, only problem its always seems to be someone different writing the emails. Otherwise the service is good value for the fee. Not had too much problem with them for more than 10 years. Pretty reliable and helpfull.

Alan · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Narinder Rai went above and beyond in helping deliver a sale for us, patiently managing an elongated process and even helping ensure the property was fully up to standard for sale. Thank you Narinder.

Adrian · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a very good experience with Morris Dibben everybody on the team was professional . Narinder help me get my purchase through in a timely manner. Thank You

Ramanpreet · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

4/5

Google

The start of the process of selling my HMO property coincided with the beginning of the Coronavirus pandemic. Consequently, after a very encouraging start, where I had accepted an offer from a buyer within a week or so, everything slowed down. However, it was helpful to know that my link person at MDSales was on the case, and making great efforts on my behalf to chase up the buyers, giving me regular updates. My agent was very approachable and helpful throughout the process, returning calls promptly. Gill White (Seller)

Gill · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

My fiancé and I were looked after really nicely by Narinder! She was always happy to explain and give us a call of we needed something during the whole property purchase process!! As first time buyers we had many questions and she was always happy to help! Great service! Thank you!

Sabrina · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Morris Dibben were fantastic from start to finish. They worked with our very tight timelines and got us in ahead of schedule. Special thanks to Lauren who was incredibly accomodating throughout. Will use thus agent when we come to sell.

Deborah · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Absolutely shocking customer service - we bought a let property that MD were managing. The tenants over paid a rental month overlapping the purchase date and it has been more than 6 months ongoing for MD to reimburse the funds due. I am experienced in lettings and I can say for sure to avoid using Countrywide (the company that owns MD) like the plague.

Phil · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

The purchase of my property was far from straightforward but Morris Dibben, in particular Narinder, were excellent throughout. Narinder kept in constant communication with me, worked tirelessly on my behalf in sending emails to various parties, and shared many a laugh in the process. At times it seemed as though there were insurmountable challenges but Narinder’s determination to see us through was of immeasurable comfort. Buying a property for the first time can be a daunting, formidable process but Narinder’s kindness and consideration - as well as an indomitable “can-do” attitude - kept us on track and having now finally completed the process, I would have no hesitation in recommending MD & Narinder in particular to others in my position. Put simply Narinder is a lioness and you would do well to work with her - she will always fight your corner & it was a pleasure to have met her.

Joshua · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Very pleased with the service. Narinder was so helpful and chased up a number of items, she helped manage an emotional move for us all. We were able buy the property we really wanted in a timely fashion (13 weeks) thanks to Narinder and the team. Highly recommend.

Adam · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Got great service from Lauren Cane and her team at Morris Dibben Southampton. Sold our flat within a week for the asking price. They then helped us through the selling process to achieve completion. Many thanks

John · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Very pleased with the service from beginning to end. The team sold my property within 48 hours of it being listed and the follow-up from Narinder was brilliant, she kept me informed throughout and dealt with any queries very efficiently. It took 12 weeks to complete the sale, can't ask for more than that!

Lee · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Very pleased with the service from beginning to end. The team was very helpful in buying our property.The updates from Narinder was brilliant, she kept us informed throughout and dealt with any queries very efficiently. The help we also got from Andrew was outstanding.Greatly appreciated.thanks to all the team members at Morris Dibben London road

Tapiwa · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I’ve lived in England for 7 years and this is the best letting agency I have encountered. I rented an flat from Morris Dibben for 2 years, the agency was very efficient in repairs and always trying to help with my situations by negotiating with the landlord for me . Fast response via email; very friendly team members. The price for the flat was also amazing. Strongly recommend.

K · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a great experience with Morris Dibben Southampton. We were moving from Ireland to the UK so we had to rent the house without viewing it 1st, which was worry, but it was unfounded aa Jade in Morris Dibben was very helpful and we were able to do everything via email. All our emails were answered promtly. The house was exactly as discribed and their inventory list and condition report was very thorough. Jade met us at the house with key on the day we arrived and there was no problems or hiccups. I would highly recommend Morris Dibben

Steve · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

We had a positive experience from everyone at Morris Dibben. We hit a few bumps during the purchasing of a property but Narinder put in a lot of time and effort into resolving these issues. She showed great professionalism and played a key role in the successful completion of the purchase. We wont hesitate to use Morris Dibben next time we're in the market for a property.PositiveProfessionalism

Marcos · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently acquired a property with the help of Morris Dibben Southampton, they were just exceptional from the viewings up until completion. They were very professional but with a personal touch and you could see the genuine as of everyone you spoke with there. Our transaction was a bit complex because of a planning permission requirement which took months to be approved and a few other complications. The process was tedious and very challenging but Morris Dibben kept us informed and updated very regularly. Narinder at Morris Dibben was just unbelievably excellent, she was highly professional but kind and genuine. I thought the transaction would have failed if not for her sole efforts. Narinder engaged with everyone in the process, made sure there was no blockers holding us back, she was just absolutely brilliant. Thank so much Narinder. We would use Morris Dibben again and again.

Toriola · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

After speaking to 3 local estate agents we selected Morris Dibben as we thought that they were experienced in selling houses within our Southampton area. I can honestly say that owe made a good decision. This house sale went very smoothly and we were informed of developments at all stages. There was always quick replies to my phone calls and emails. I would especially like to thank Narinder who was most helpful and with whom I was in contact the most. Very professional. If we were buying or selling within Southampton again I would have no hesitation at all in contacting Morris Dibben.

Roger · 25 October 2022 · Morris Dibben Southampton Sales

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Robbie · 25 October 2022 · Morris Dibben Romsey Sales

Agent replied · 24 October 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly reccomend! Nathalie and Amelia got everything sorted in an impressive timescale and friendly manner and kept me updated the whole time, I will definitely be a returning tenant!PositiveResponsiveness, Quality, Professionalism

Dan · 25 October 2022 · Morris Dibben Romsey Sales

Agent replied · 24 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Gina from the letting business of Morris Dibben in Romsey is excellent, she is very helpful and effecient, a pleasure to deal with. Both Gina and her colleague Nathalie both are experts in what they do guiding a future landlord through the process

Karen · 25 October 2022 · Morris Dibben Romsey Sales

Agent replied · 24 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team are exceptionally helpful and knowledgeable. If you find yourself in the situation of selling a house for the first time they will give you all the help they can when explaining things making the whole process as easy as possible

Hangover · 25 October 2022 · Morris Dibben Romsey Sales

Agent replied · 24 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Morris Dibben

Which Morris Dibben office has the most reviews?

Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.

Where are the Morris Dibben offices?

The six Morris Dibben offices, by town:

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.

Reviews may appear on more than one platform.

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