Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
Morris Dibben's six offices, most reviewed first. Each has its own page.
Showing 876 reviews on Google only. Show every review
5/5
GoogleThank you so much to the whole team at Morris Dibben Romsey, for helping me make such a wanted purchase! The absolute best service, so efficient and professional! With special thanks to Oliver and Callum, and to Richard Clarke who has given so much time and help with my mortgage application! A very friendly and helpful team!!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMorris Dibben were brilliant when helping us to purchase our first home. Callum went above and beyond, particularly in the last few weeks when we needed help getting through to the solicitors. Thanks to him, we were able to complete on the target day - thank you Callum & the rest of the Morris Dibben team!
Thank you Louise for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
GoogleMichael Maher was good in helping us Move and keeping the chain intact when wobble moments appeared. Michael was professional and as far as estate agents go this was a better level of service. I don't trust estate agents however I felt ok with this Company.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
4/5
GoogleWere fantastic with getting house sold and re-sold once buyers pulled out. Kept us informed at beginning with what was going on with viewings, offers and feedback. Went a bit quiet once house was sold while we were going through the solicitors process until it became apparent we were about to exchange. Left the chasing/update gathering during to another agent who was in the chain. Also a few questions we asked to pass to the buyers went unasked without followups. However, overall, they were fantastic for getting the house sold and all staff were friendly and professional throughout.
Thanks for the wonderful review and your feedback which I have highlighted to the branch! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Morris Dibben have been fantastic from start to finish. From advising me about my mortgage, to finding me my new home, Mike, Jack and Rich have always been at the end of the phone; they have been friendly, supportive and professional throughout. They successfully guided me through the house buying process and I cannot thank them enough for their help.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google“I’ve had the pleasure of working with Ross Cottrell as my letting agent for multiple transactions now, and I can’t speak highly enough of her services. Ross has been consistently helpful and responsive throughout our dealings. Her professionalism and dedication to her clients are truly commendable. I appreciate her assistance and guidance, which have made my letting experiences smooth and worry-free. I highly recommend Ross for her exceptional service.”
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRose Cottrell stands out as the most responsible and efficient agent we've ever encountered. Throughout our rental journey, she has been a beacon of support, ensuring every step was smooth and stress-free. Her dedication and expertise are evident in every interaction. We truly appreciate her invaluable assistance and can't recommend her highly enough. A star agent in every sense!
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am absolutely delighted with the exceptional service provided by Morris Dibben, and especially Rose Cottrell, who has been very helpful throughout every step of my property rental journey from viewing, to securing and signing the letting agreement, and even in the post-move-in phase. Her dedication and lightning-fast responses to my inquiries have ensured a seamless and stress-free rental process. Moreover, I am equally impressed by Morris Dibben's well-designed procedures, which have streamlined the tenant experience, making it an absolute breeze. I would highly recommend Morris Dibben, Rose and her team for anyone who is looking for renting in the area.
Thanks for the wonderful 5* review and thanks for your recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an amazing experience from start to finish with Morris Dibben, wholly due to Rose Cottrell. It has been the best experience with an Estate Agent by a mile, Rose was extremely accommodating and communicative the whole way, even when I threw her a curveball! She dealt with everything professionally and thoroughly, and remained positive and kind throughout. I would absolutely use Morris Dibben Woolston again if I had the opportunity, and I feel confident and secure in my tenancy as I know Rose is always a phone call away. Thank you so much for everything!
Thank you for your superb 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to express my heartfelt appreciation to Rose, Ian and the Morris Dibben Woolston team for their exceptional service. Their dedication, professionalism and commitment to meeting my needs have made my tenant experience excellent. Their responsiveness, attention to detail and willingness to go the extra mile have not gone unnoticed. I'm delighted with the outstanding service and will enthusiastically recommend them to friends and family in need of letting assistance. They have set a high industry standard, providing me with peace of mind, and I'm truly grateful for their dedication.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust started renting out our first property with Morris Dibben and the team could not have been more helpful. They have made the whole process of us transitioning to landlords smooth and easy.
Many thanks for your marvellous 5* review Ian. Best wishes, Lucy, Customer Relations.
5/5
GoogleExtremely pleased with the service provided from this Team always professional respectful and courteous cannot fault them would thoroughly recommend
Hi Jacqueline, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleExcellent service, Jamie has been very helpful getting our purchase over the line. Wouldn’t hesitate to recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service, Darren and Jamie have been very helpful getting our purchase over the line. Would highly recommend. :D
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThe service has been outstanding. Special thanks to Jamie, who was really helpful in finalising our dream. Being a first-time buyer, we were somewhat anxious about the procedure, but everything went without a hitch. I have no hesitation in recommending. Thanks to the entire team......
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeing first time home renters in the UK, Matthew and Talitha made the whole process easy and streamlined. Their professional approach and detailed explanations of all the queries (Since we were new to the UK) made us feel comfortable. Their feedback from the landlord was very prompt and we moved in very quickly. Overall they made it a very smooth process. Hats off to the team.
Many thanks for your marvellous 5* review Christy. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with the professional service received. Everything was done efficiently and as smoothly as possible.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelped me with a let in romsey, polite, knowledgeable and responsive. Would recommend their services
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichael and his team were brilliant when handling the sale of my property from start to finish. I can't recommend them highly enough.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly and reliable service. Thomas went above and beyond with helping me look for properties and listened to my criteria. Communication was very professional and any questions asked were answered quickly.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichael Maher was good in helping us Move and keeping the chain intact when wobble moments appeared. Michael was professional and as far as estate agents go this was a better level of service. I don't trust estate agents however I felt ok with this Company.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
4/5
GoogleWere fantastic with getting house sold and re-sold once buyers pulled out. Kept us informed at beginning with what was going on with viewings, offers and feedback. Went a bit quiet once house was sold while we were going through the solicitors process until it became apparent we were about to exchange. Left the chasing/update gathering during to another agent who was in the chain. Also a few questions we asked to pass to the buyers went unasked without followups. However, overall, they were fantastic for getting the house sold and all staff were friendly and professional throughout.
Thanks for the wonderful review and your feedback which I have highlighted to the branch! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Morris Dibben have been fantastic from start to finish. From advising me about my mortgage, to finding me my new home, Mike, Jack and Rich have always been at the end of the phone; they have been friendly, supportive and professional throughout. They successfully guided me through the house buying process and I cannot thank them enough for their help.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfair and unhelpful customer service
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
