Trusted Agent profile
★★★★★
941 reviews across 6 offices and 3 platforms
Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.
Morris Dibben's six offices, most reviewed first. Each has its own page.
Showing 876 reviews on Google only. Show every review
5/5
GoogleFantastic estate agents! Nathalie and Nick were incredibly helpful and accommodating throughout, and made moving 3 hours as easy as it realistically could be. The house is as advertised, and they even gave us a little welcome hamper! 5 stars, would absolutely use again.
Many thanks for the great 5* review and your kind words Jack and Emma. Best wishes, Lucy, Customer Relations.
4/5
GoogleI was assured by Lorena. She was friendly and helpfull and answered my questions. The process went smooth. I had an offer in August 24 and I got my keys in November 24. We changed solicitors because they did not work with my mortgage provider and I was recommended to conveyencing direct who did not have good reviews but ended up being the best decision as they handled my sale very smoothly. I would highly recommend Morris Dibben based on the professional and friendly services I received from them.
Hi Yandiswa, Thank you for your kind words and for sharing your experience. We're delighted to hear that Lorena was able to assist you and that the process went smoothly despite the change in solicitors. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleEllie has been managing my property for a good while now and she has been a star. Always on the ball and always getting things actioned and completed. Thanks Ellie
Thank you for your brilliant 5* review and thank you for your kind words Anna. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Morris Dibben Romsey for making our sale and onward purchase happen so smoothly. Jack you have been a star from beginning to end, always at the end of the phone keeping us informed and answering any questions we had straight away, it’s been a pleasure having you onside, you have a great team with Mike , Phoebe and Sam being so supportive as well.Thank you all.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter 4 month I’ve been struggling for House And thank you Morris Dibben find me house 🌸 …
Many thanks for your fantastic 5* review Rezhwan. I will of course pass on your kind hearted words to our Romsey branch. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfortunately very disappointed with MD. Ultimately a bad start and end to our tenancy experience with them acting as some sort of woeful middle man between us and our landlord. Maintenance calls took 4+ weeks to get calls back on, when called in an emergency. Unreasonably and unrequested extension of our tenancy due to their lack of ability to process administrative tasks in a timely fashion, and therefore putting us into arreas of £230+ for 3 days extension... and obviously thats fine because our deposit can then be held against it. Flat initially handed over in a disgusting state, pushing our move in date back by 3 days... and obviously left the flat in an absolutely immaculate state to be slapped with yet another unreasonably cleaning charge. Don't really know what else to add, other than AVOID, if you can. Poor form MD, very poor indeed.
Hi J Roache, I'm sorry to hear about your disappointing experience with us. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleMe and my partner have just brought our first home together through Morris Dibben and I cannot express how much we would recommend them. The main person we were dealing with was Jamie and he went above and beyond to aid us with a smooth move. We had a lot of questions being our first time going through this process and Jamie could not have been better. We really appreciate the work effort he has and desire to help where possible and to reassure us if things were held up on the solicitor end. We also used their mortgage broker, Richard, who managed to advise us perfectly before rates increased so we locked in for a rate that even now isn’t available. He was very friendly and extremely clear going through everything with us to help us understand everything. We both want to thank Morris Dibben, Richard and especially Jamie for all their help.
Thank you Kieron for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful even with a property that wasn't easy to sell. Particular thanks to Jamie for his efforts and for keeping me updated throughout.
Hello Nick, Thank you for your 5* review! We're delighted to hear that Jamie was able to assist you effectively and keep you updated throughout the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRefreshing fantastic service. Jamie and the team at Morris Dibben were a joy to work with. Great advice when I needed it, friendly, professional and helpful. Often going above and beyond what I expected of an agent. I can't recommend them highly enough.
Hello Stuart, Thank you so much for your 5* review! We're thrilled to hear that Jamie and the team provided you with fantastic service and exceeded your expectations. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleDespite knowing that we were not intending to sell at the moment, Ash, the branch manager was happy to offer us a free valuation. He was very pleasant and took a good deal of time to value the house and talk to us. We were very impressed with the background preparation that he had done and the helpful information that he gave us. An excellent service for which we were very grateful. We would recommend him and the firm to anyone without reservation.
Thank you Christine for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleHappy with their professional services. We dealt with Jamie usually and we found them very helpful. Happy to recommend to anyone
Hello Adriana, Thank you for your wonderful 5* review! We're delighted to hear that you were happy with our professional services and found Jamie very helpful. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAll the staff at Morris Dibben Letting Agents Romsey are very helpful, communicative and I am confident they have the Landlord's best interests at heart. Natalie and Nick are particularly helpful and a pleasure to deal with and excellent at understanding Landlord's concerns and requirements.
Thank you for your wonderful 5* review and comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI don't normally leave reviews but I'll make an exception here, really great team at this place, Laura, Rose, lovely people and very professional. Nothing was too much trouble for them and the process of moving into my flat was as easy and stress free as you could wish for. Well done Morris Dibben.
Hi Dave, Thank you so much for your 5* review! We're thrilled to hear that Laura and Rose made your move-in process easy and stress-free. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
1/5
Google13/10/2024 I am not sure what has happened to MD, but it seems selling a house via this agent is frustrating, there simply isn’t any pro activeness, it’s all reactive and lack communication. You have to chase them to find out what’s going on and how far the sale has progressed. And when you chase they react by saying let me look into that and come back, they should be on top of each sell, not let me find out which them seem to take days Clearly standard have dropped. Years ago they would actively sort things out. Background- Currently selling my house via this agent, they found a buyer within 4 weeks ie in July this year, however, so far lost about another 4 weeks just waiting on information for buyers solicitors from this agent. I was told they had id check delays, then told just an admin issue not a buyer issue. Memos have been requested. and then told It is our extra id checks that takes a little while with credas. etc. All this took 4 plus weeks. mean time we waited for buyers solicitors, and finally they came back and said they had not been instructed by this buyer. When Agent tried contact then no answer, the agent could not get hold of this buyer, so started the whole process again. Was advise best to put the house back on the market. luckily we found a second buyer mid Aug, however, its now been 8 weeks, and the progression of the sale is at best slow, I have to keep chasing the agent to find out what is going on, and that itself losses days and they do not seem on top of what is going on, "let me find out" seem to be the phase they use. Surly its in their interest to be on top of each sale and move it forward.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave had a wonderfully stress-free moving in experience with Morris Dibben thanks to the efficient and professional service they provide.
Thank you for your excellent 5* review and kind words of our dedicated team Oliver. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleCan’t rate these guys highly enough. Without a doubt, I’d thoroughly recommend them
Hello Elaine! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleRating only, no written review.
Thank you Sona!
5/5
GoogleVery professional and helpful .
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant, kind and understanding team
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic team kept me updated Thank you 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recommend the agency, very nice and helpful staff.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Silver and 1 Best in County ESTAS 2022 winners
2021 1 Bronze ESTAS 2021 winners
2020 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
2018 1 Silver and 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.
The six Morris Dibben offices, by town:
Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches have also won 7 other industry awards since 2017.
