Trusted Agent profile
★★★★★
4,639 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Caister-On-Sea, Wroxham and Dereham. Together they have 4,639 reviews on four platforms, rated 4.9 out of 5 overall.
2,243
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,967
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
5/5
TrustpilotVery impressed!
All the staff we've dealt with have been very friendly and polite. Adelaide was very patient and helpful in negotiations, happy to offer any advice required and highly professional and efficient in processing the memorandum of sale within 24 hours.
Thanks for your review! It’s great to hear you’ve found everyone you’ve dealt with so friendly and professional, and that Adelaide was such a helpful support during the negotiations. We’re glad she was able to offer useful advice and get everything processed so promptly.
5/5
TrustpilotI sold my house and bought another home…
I sold my house and bought another home and Aysegul Capti has been great all the way.She kept in contact with me to keep me updated on everything what was going on.She has been a star . Thankyou Aysegul for all your hard work it has been a pleasure
Thanks for your lovely review, Diane! It’s great to hear Aysegul was such a consistent support while you were managing both your sale and purchase, keeping you informed and helping everything move along. We’re glad you felt well looked after throughout!
5/5
TrustpilotI have viewed a couple of homes with…
I have viewed a couple of homes with minors and Brady and every time they have been really helpful and got back to me really quick. Ive met Connor at the homes a couple of times now and he's really polite and answers any questions ive had. Would definitely recommend this company to others x
Thanks for your review, Gayle! It’s great to hear you’ve found the team so helpful and responsive throughout your property search. We’re glad Connor has made such a good impression at your viewings and has always been happy to answer your questions. We appreciate the recommendation and hope we can help you find the right home!
5/5
TrustpilotSpot on service!
Amazing customer service from the whole team when I sold my last property and bought my new one a couple of years ago. I asked for a re-valuation and Karol provided me with spot-on service! He is extremely polite, has insightful knowledge and was patient and clear explaining the market climate to me. A credit to the team- thanks Karol.
Thanks for your review, Karina! It’s lovely to hear you’ve had such a positive experience with the team over the years, and that Karol provided such a thorough and helpful revaluation. We’re glad his knowledge, patience and clear advice gave you confidence in understanding the current market.
5/5
GoogleI had a wonderful experience with Connie Staff. She was friendly, professional and bubbly, and put me at ease throughout the process. Selling a house can be stressful, but Connie helped me feel relaxed and positive. I would highly recommend her!
Thanks for your lovely review, Aimee! It’s great to hear Connie made what can be a stressful process feel more relaxed and positive, while still keeping things professional. We’re glad her friendly approach put you at ease, and we appreciate you taking the time to recommend her!
5/5
TrustpilotProfessional and efficient probate sale
M&B were very professional and efficient in securing a probate sale for me - producing good quality images of the property, compelling marketing materials, a regular pattern of viewings and ultimately a price i was happy with. All handled with care and sensitivity by Liam and the team.
Thanks for your review, Bert. It’s great to hear Liam and the team handled your sale with such care and sensitivity, while also keeping everything professional and well organised. We’re glad the marketing and regular viewings helped achieve a price you were happy with!
5/5
TrustpilotClaire Wilson
Claire Wilson was extremely helpful in guiding us through the purchase of our property which at times was rather stressful. She liaised regularly with all the other parties concerned and always kept us up to date on matters. Nothing wax scoop much trouble tomher
Thanks for your review! It’s great to hear Claire was such a helpful support during your purchase, particularly when things became stressful. We’re glad she kept communication moving between everyone involved and made sure you were kept up to date throughout.
5/5
TrustpilotI cannot speak highly enough of Stuart…
I cannot speak highly enough of Stuart and the team at the Bury St Edmunds branch. From our initial meeting to the successful completion of the project, they were outstanding in every respect, delivering excellent service and achieving everything within 14 weeks. Claire Wilson provided truly outstanding after-sales support. Her communication, professionalism, and willingness to help were second to none, making the entire experience seamless and stress-free. Her service was genuinely flawless.
Thank you for such a lovely review, Vicky! It’s fantastic to hear Stuart and the Bury St Edmunds team made such a strong impression from start to finish, and that everything was completed within such a good timeframe. We’re especially glad Claire provided such consistent support during the aftersales process and helped make things feel straightforward and stress-free.
1/5
GoogleVery disappointing experience with Minors & Brady. We moved into our rented property and found it was not clean or tidy, despite the tenancy agreement stating that the property and contents should be provided in a tidy and cleaned condition. There was also a sofa left in the property that appeared to have bugs/pests in it. We reported this to the agency and provided evidence, but they refused to take any action. We expected much better communication and support from a professional letting agency, especially when there is a potential hygiene/health issue in a property they manage. Unfortunately, our experience has been extremely frustrating and disappointing
Thank you for taking the time to share your feedback. We are sorry to hear your experience didn't meet your expectations when you moved into the property. We take all concerns raised by our tenants seriously and have been working with the relevant parties to investigate and address the issues reported. We are committed to ensuring that any concerns regarding the condition of a property are reviewed and dealt with appropriately. We appreciate that moving home can be a stressful time, and we understand how frustrating it can be when expectations are not met. We always aim to provide a professional and responsive service, and your feedback has been noted as part of our ongoing commitment to improving the experience we provide.
5/5
GoogleConnie Staff was brilliant at helping negotiate a price satisfactory to both parties , she was very efficient , follow up calls were received quickly , and memorandum of sale was received promptly. We just hope the after sales department is as good and helpful as she was Many thanks
Thanks for your review, Jane! It’s great to hear Connie was so efficient in getting everything agreed and followed up quickly with the paperwork and updates. We’re glad you felt well supported through this stage of the sale.
5/5
TrustpilotFTB - Great Company!
I fell in love with a property and in less than a week Minors & Brady sorted out so much stuff so quickly for me! I am a first time buyer so I wasn't entirely sure about a lot of things, but they helped me as much as they could. Highly recommend them
Congratulations on finding your first home, Katherine! It’s great to hear the team were able to help you navigate everything so quickly and give you the support you needed as a first-time buyer. We’re glad we could make the process feel a little easier, and appreciate your recommendation!
5/5
TrustpilotIsobel was very friendly and helpful
Isobel was very friendly and helpful. Very much appreciated it, that she took her shoes off and asked potential tenants to do the same as tenants were still living at the property. Very smartly dressed and professional.
Thanks for your review, Anne! It’s lovely to hear Isobel was so friendly and professional. We’re glad she made you feel comfortable during the viewing
5/5
TrustpilotA truly outstanding team who made my purchase effortless from start to finish
I cannot recommend Minor & Brady highly enough! From start to finish, they were absolutely brilliant. I genuinely felt that they cared about me as a customer and wanted to achieve the very best outcome for me, rather than simply seeing me as another sale. Their communication and follow-up were outstanding. At no point did I ever have to chase them for anything, they were always one step ahead, keeping me informed and making sure everything was progressing as it should. The whole process was completed in just 8 weeks, which was fantastic. As I live a long distance away from the property I was purchasing, I was initially concerned about how easy the process would be to manage remotely. However, I felt completely secure and confident that everything was in safe hands, and Minor & Brady made the whole experience incredibly straightforward and stress-free. When I finally popped into the shop to collect the keys, the whole team were so friendly and welcoming. Although I had never actually met Stuart personally, he jumped up and greeted me like an old friend, which really summed up the warm and personable approach of the whole team. Minor & Brady are a young, professional, enthusiastic and genuinely caring team, and it was a pleasure to have them handle my purchase. I would highly recommend them to anyone looking to buy or sell a property. Fantastic service from beginning to end!
Thank you for such a thoughtful review! It’s fantastic to hear you felt supported throughout your purchase and that our communication helped make the process straightforward. Eight weeks from start to finish is a great result, and we’re glad you could feel confident that everything was being looked after even from a distance. It’s also lovely to hear how welcoming the team were when you collected the keys. We appreciate your recommendation and such kind words about the whole team!
5/5
Trustpilot5 Star Experience
Minors and Brady have been fantastic at helping us sell our house and making the process as smooth as possible from start to finish. Molly in particular is a credit to the team. She kept us regualrly updated on what was happening and really helped push the sale along when things out of our control popped up. Thank you guys for everything you have done! 5*
Thanks for your review, Jem! It’s great to hear Molly was such a proactive support throughout your sale and kept you updated while working hard to keep things moving when unexpected issues came up. We’re glad the team helped make the process feel as smooth as possible, and we appreciate the 5-star recommendation!
5/5
GoogleWe recently used minors and Brady after finding our dream house, they managed to get us a viewing despite the property having a lot of interest, the entire team were very helpful throughout the entire process, a pleasure to deal with, I’d highly recommend them to anyone looking to buy 5*
Thanks for your review, Josh! It’s great to hear the team were able to arrange a viewing despite the level of interest in the property and that you found everyone so helpful throughout. We’re glad you had such a positive experience and appreciate the recommendation!
5/5
TrustpilotViewed a property in Attleborough
Viewed a property in Attleborough, Norfolk with Josh. Josh was incredibly patient and friendly throughout my viewing, whilst also having a good amount of knowledge about the house and the housing market in general. Although in the end that specific property was not the one for me, I am glad that it was Josh as it makes a big difference having a warm, friendly estate agent. Thanks 😊
Thanks for your review, Laura! It’s lovely to hear Josh made such a good impression during your viewing and that his friendly, patient approach helped make the experience enjoyable, even though the property wasn’t quite right for you. We’re glad his knowledge and genuine approach stood out!
5/5
GoogleConnie from Minors and Brady has been an absolute godsent! She was extremely patient and communicative, and was quick to offer solutions to any issues we were having in the process of putting an offer in on a house. A delight to work with! Thanks so much Connie!
Thanks for your review, Alex! It’s lovely to hear Connie was so patient and communicative while you were putting your offer together, and that she was quick to help whenever something came up. We’re glad she made the process feel a little easier and that you enjoyed dealing with her.
5/5
GoogleI was most impressed with the professionalism and effectiveness of the Norwich office of Minors and Brady Our house was sold STC speedily and for above the asking price Connie Staff's level of communication was exemplary
Thank you for your review, Wendy! It’s great to hear Connie and the Norwich team made such a strong impression, and that you were happy with both the service and communication throughout your sale. We’re glad everything moved along so smoothly.
5/5
TrustpilotThank you to Claire Wilson and the team…
Thank you to Claire Wilson and the team at Minors and Brady. Claire was our liason at the Estate Agent. She phoned us regularly with progress updates, coordinating with the buyers, their solicitor and our conveyancer. Keeping the sale to the forefront and pushing the completion through. We would recommend Minors and Brady if you are considering a property.
Thanks for your review, Michael! It’s great to hear Claire kept things moving with regular updates and stayed on top of communication between everyone involved in your sale. We’re glad her persistence helped keep things progressing towards completion, and we appreciate your recommendation!
5/5
TrustpilotAfter sales service
Jess in after sales has been brilliant at weekly check-ins and updates. If we had any questions she had the answers or found the answers out for us efficiently. Thank you Jess for your help getting us through to the end.
Thanks for your review, Lorna! It’s great to hear Jess was such a reliable support throughout your aftersales process and kept you updated each week. We’re glad she was always able to help with your questions and keep things moving through to the end.
5/5
TrustpilotLauren/ viewing
Lauren, who showed us around was both professional and informative and was very easy to engage with. 5 STARS
Thanks for your review! It’s great to hear Lauren made such a good impression during your viewing and that you found her professional, informative and easy to talk to. We appreciate the 5-star rating!
5/5
TrustpilotLloyd was incredibly helpful with so…
Lloyd was incredibly helpful with so much knowledge of the property and the business itself, incredibly patient when it comes to questions and answers them professionally. What a great guy! Definitely recommend Lloyd if you want a viewing of a property or even a friendly chat!
Thanks for your review, Tori! It’s great to hear Lloyd was so knowledgeable and patient when answering your questions, and that you found him professional and approachable throughout. We’re glad he made such a good impression and appreciate you recommending him!
5/5
TrustpilotIf you want someone to steer you…
If you want someone to steer you through the purchase of a property Claire Wilson is the person to have in your corner. She always check everything is going ok and checks in each week to make sure. Couldn’t have got through it all without her guiding hand, cheers.
Thanks for your review! It’s great to hear Claire was such a consistent support throughout your purchase and made sure you always knew how things were progressing. We’re glad her regular check-ins and guidance helped make the process feel a little easier.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lowestoft has the most, with 2,578 reviews rated 4.9 out of 5, followed by Norwich with 2,331.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards: Minors and Brady, Norwich won Trusted Agent; Minors and Brady, Wroxham won Trusted Agent; Minors and Brady, Caister-On-Sea won Trusted Agent.
