3/5
Rating only, no written review.

Trusted Agent profile · Buckinghamshire
★★★★★
1,438 reviews across 9 offices and 4 platforms
Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,438 reviews on four platforms, rated 4.7 out of 5 overall.
1,322
Reviews on Google
All 9 offices
2
Reviews on Facebook
All 9 offices
4
Reviews on Yell
All 9 offices
110
Reviews on Trustpilot
Business-wide
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Michael Graham's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
2016 1 Silver The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 1,320 reviews on Google only. Show every review
3/5
Rating only, no written review.
5/5
Great service from the Aylesbury office. The team worked hard for us and delivered.
Hi Anna. We're pleased we were able to help. Thank you for your review.
5/5
I deal with Michael Graham on a professional level and find them very proactive and a pleasure to deal with
5/5
Lee at Micheal Graham made our sale and purchase problem free, ensuring all communications were dealt with promptly.
Hi Haley. We’re pleased to hear you’ve had a problem free experience. Thank you very much for your kind words.
5/5
I deal with Luke regularly in his professional capacity and find him helpful and considerate of his clients with a can do attitude that helps get the job done.
Hello Marcia. We're pleased to hear that you're happy with us. Thank you for your review.
5/5
The team at Michael Graham are extremely helpful and nice to work with. No hesitation recommending them at all.
Hi Claire. Thank you for your review and kind words. We're happy to help.
5/5
Lee was great, very responsive and efficient, keeping us informed. We had a great experience when buying our house with Michael Graham and I would recommend them.
Hello Donna. It’s great to hear you’ve such a pleasant experience using us. Thank you so much for such a positive review.
5/5
I can’t speak highly enough for Lee and his collueges at Michael Graham’s, I have used them over recent years for both buying and selling properties and also now for renting out one of my properties. All of the team are so polite and listen to what you want and eager to help out in anyway. I can guarantee that any one who uses them for their services Will not be disappointed. James King
Hello James. We’re very pleased to hear you that you have had such good experiences with us. Thank you for your review and such kind words.
1/5
If I could give no stars I would. I'm afraid to say the professionalism of this agency is shocking. As a vendor of the office, we felt they didn't act in our interests to bring the sale to a speedy conclusion and their customer service skills need a lot of work. Emails were not responded to from the sales manager OR the area manager and vital bits of information on our chain were never relayed to us. We ended up doing their job for them in order to keep the chain together and they still expect to get paid. From start to finish, it was difficult to get things done. Only after a formal complaint did they become a bit more proactive. Overall, would not recommend. Even in dispute over the account and they don't have the courtesy to respond to us.
We aim to provide excellence as standard so it is regrettable that In this situation our opinions differ and that we have not been able to resolve these following our formal response and visit.
5/5
I cannot speak highly enough of the service we received from Lee Barry @ Michael Graham. He was down to earth, easy to reach and kept me updated at every turn. We had a few hiccups during the process (which was not the fault of the agent), but he kept everything together and stress free. My wife and I couldn’t be happier in our new home, I have no hesitation in giving 5 stars.
Hi Damien. We're really pleased to hear how happy you are in your new home. We're happy we were able to help. Thank you for your review.
1/5
Once it was advertised they were invisible. The member of staff they sent to show round the first prospective buyer had never seen the property and knew nothing about it so we had to take over. The same thing happened with the next viewer with a different member of staff who had also never visited the property previously and, once again, we had to explain everything to the prospective purchaser. It took 9 months to exchange and they did not communicate with us or the purchaser at any time after the first few weeks so we exchanged contact details with the purchaser and did the rest between us. Even when it came to handing over the keys, Michael Graham never asked to get involved so we even did that ourselves. Having to pay them almost £11,000 for doing next to nothing is what gets estate agents such a bad reputation and Michael Graham certainly exemplified this.
I apologise that our service, in this instance, did not meet your expectations and appreciate you taking the time to share your concerns. Having achieved the full asking price on the property, there were unforeseen delays in the chain below due to involvement of HS2, which was outlined from the outset. Michael Graham have accepted that communications could have been more frequent and taken on board suggestions to improve.
5/5
All the staff at Michael Graham Aylesbury take a real interest in not only the property but you the vendor and everyone in the family is treated as they themselves would want to be treated. Valuations are realistic and honest and not just bumped up to get the business. They provide suitable and prospective buyers and do not just push anyone through the door to prove they are doing something and wasting your time. They provide regular feedback and when there are problems in the chain they work hard to sort out the issues and provide solutions. If every Estate Agent was as good as the staff in this office then the whole profession would not get the bad press it so often deserves. Highly recommended in every respect.
5/5
From the moment I spotted a rental property in Bucks to the moment I got my keys; the team at Michael Graham have been great! They have responded quickly to queries and explained everything to me. They have kept me well informed of progress with my application and are very friendly and professional. I wouldn't hesitate to recommend. Thank you Luke and team X
5/5
We had a great experience when buying our house with Michael Graham. Lee was great, very responsive and efficient, keeping us informed of progress. I would recommend Michael Graham to anyone considering their services.
Thank you very much for such a positive review. We’re very pleased to hear you’ve had such a positive experience using us.
5/5
The team at Michael Graham's Aylesbury office was absolutely fantastic every step of the way. We recently both sold and bought through them. We cannot thank the team enough, or praise their efficiency, professionalism and knowledge more highly. A very positive experience all round.
5/5
I Highly recommend Michael Graham, the whole process of purchasing our new home went very smoothly. Luke Jackson has been particularly helpful in liaising with us, solicitors, and the vendor to ensure that all parties were kept updated and the purchase went ahead on time.
Hi Matt. We're pleased to hear that your experience with us was positive. Thank you for your review and recommending us.
5/5
I would have no hesitation in recommending the team at Michael Graham. The team of Graham, Luke and Lee provided excellent advice and support at every stage of the sales process. They were transparent and supportive at every stage, providing insightful advice at critical times. They were attentive without being intrusive and we felt supported every step of the way .Thank you !
Hello Alison, we’re very pleased to hear you’ve had such a good experience with us. Thank you for your positive feedback and your high praises.
5/5
There are estate agents and there are estate agents. The agents’ purpose in truth is to introduce the seller to the buyer and that should be it. However Michael Graham had advertised the property we fell in love with and from that point started a difficult and frustrating trail. The vendor proved to be extremely difficult to encourage to actually move and their choice of solicitor was questionable. From the initial offer we were clear that a significant time line was involved. This did not seem to concern the vendor or their solicitor, thankfully up stepped the guys at Michael Graham. To say that their involvement ensured the house purchase, is an understatement. They were aware of our situation and left no stone unturned to help us achieve the purchase. The level of communication was second to none and continual updates were either received or provided upon contact. The tireless efforts of Lee and his associates were instrumental in moving us forward with a vendor who seemed blissfully unaware that a time line was involved. The friendly nature and awareness of our concerns and situation gave us a level of understanding that made us feel as if they were a member of the family, taking the journey with us. To say that either of the members of their staff are welcome to come round anytime is an understatement. We will forever be indebted to them as without their assistance and persistence, our dream home would not be ours.
5/5
From the valuation meeting, and the exceptional brochure produced to market our property the service we received from Michael Graham was first class, this resulted in our property being sold within a week. We were particularly impressed by the quality of the marketing material produced by Michael Graham and the calibre and professionalism of the staff team. We would highly recommend
5/5
We found the whole Michael Graham team provided us with a very helpful & efficient service from start to finish. Everyone came back to us promptly with all queries & even followed up with solicitors when needed, they helped us push through for a swift purchase which was just what we needed with a young family. Their proactive supportive service was much appreciated especially as we all know our national house buying process can be incredibly frustrating. Lee Barry in particular looked after us & it was helpful to have a dedicated member of the team as a go to, but equally everyone else helped out when needed :)
5/5
We cannot recommend Michael Graham highly enough. We dealt with Lee Barry who was an absolute superstar and nothing was too much trouble. Having worked with other estate agents before, I have never found someone trustworthy. However with dealing with our purchase, Lee was great - communication was excellent and he went above and beyond to secure our purchase from start to finish. Wouldn’t go anywhere else in the future. Thank you Michael Graham :-)
Hi Kelly. We're pleased to hear you've had such a positive experience with us. Thank you for your review and such kind words.
5/5
Our thanks go to Lee Barry for the excellent service he has given us in the sale of our house. After more than six months on the market and no offers, we decided that a change of agent was necessary. From the start, we were very impressed with Michael Graham's professional and enthusiastic approach and, in no time at all, much interest had been generated in our cottage, resulting in three very interested potential buyers. From offer acceptance through to completion, the sale has been managed extremely well. We have nothing but praise for Lee's work. Many thanks.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Hello Amy. Thank you for your review. We’re pleased to see you’ve had a positive experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.
The nine Michael Graham offices, by town:
Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.