Trusted Agent profile · Buckinghamshire
★★★★★
1,439 reviews across 9 offices and 4 platforms
Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.
1,323
Reviews on Google
All 9 offices
2
Reviews on Facebook
All 9 offices
4
Reviews on Yell
All 9 offices
110
Reviews on Trustpilot
Business-wide
Michael Graham's nine offices, most reviewed first. Each has its own page.
Showing 1,321 reviews on Google only. Show every review
5/5
GoogleI use MG for a couple of properties in the area and they are always able to help. They offer solid advice and help out in any situation. I will use them for leasing my next property for sure.
Hi James. We're pleased to hear you've had a positive experience. Thank you for your review
5/5
GoogleVery professional. MG found me a buyer within a week of going to market and actively managed the sale through to successful completion. I'd use them again.
Hi David. We're really pleased we were able to help. Thank you for your review
5/5
GoogleA first rate service from Simon, Olly and team. We were kept informed through the whole process and our sale went through without a hitch. Can thoroughly recommend them.
Hi Janet. We're very pleased to hear about your positive experience and your praises. Thank you for your feedback.
5/5
GoogleFound them very helpful in the moving process. They were with the sellers party and I found them more helpful than my own estate agents. Will definitely be considering them for future moves/remortgages.
Hello, thank you for such positive feedback. We'll be more than happy to help.
5/5
GoogleSimon and his team are very knowledgeable in the Local Area. They are also very helpful and accommodating, and I would recommend Michael Graham to anybody who is seeking an Estate Agent.
1/5
GoogleTake a step back into feudal England with these two-faced robber-barons. Sure, they'll butter you up for a sales commission, but they'll treat you like a peasant if you're renting! Sins include: attempting to prevent a tenant from changing energy supplier (illegal when the tenant pays the bills), blackmailing for reference fees without prior agreement, quoting the landlord then admitting landlord was never contacted, accusing tenants of "hiding something" when they exercise their right to withhold personal information, grubbing after "increased" rent - later found to be in error (no apology), ignoring complaints, and being curt, entitled, even nigh-unintelligible in correspondence. Perpetrators: senior employees including manager/s and director/s. Stay classy, Michael Graham!
5/5
GoogleI must say that the team at Michael Graham act most professionally at all times and I bought my flat from them a while back without too much stress and they have so far always found me good tenants and always been keen to assist when I need their help. Thank you all, Best regards, Richard H
Hi Richard. We're pleased to hear you've had a positive experience using us. Thank you for your review.
4/5
GoogleMichael Graham's estate agent arrived on time. He was polite, knowledgeable and knew the area I live in. I now have a much better understanding of the value of my house for which I thank him.
5/5
GoogleWe received a really good and professional service from Michael Graham. They moved things along very smoothly and communicated well with us at all times. We were updated on a regular basis. Thank you all.
Hello Marjan, thank you for your feedback. We’re very pleased to hear you’ve had a positive experience with us and everything moved along smoothly for you.
5/5
GoogleVery pleased with the valuation and information provided - well informed of all options available. I would most certainly choose Michael Grahams for the sale of the house in the future.
Hi Heather. We're pleased to hear you've had a positive experience with us. We'll be happy to help again in the future. Thank you for your review.
5/5
GoogleWhen selling our house Michael Graham made the process as smooth as possible, Magda was excellent and ensured we were up to date and our sale progressed as it should
5/5
GoogleWe had excellent service from Simon Gates the manager at Newport Pagnall office. He always went that extra mile to ensure everything ran as smoothly as possible. Communication at all stages was very good and we highly recommend them.
5/5
GoogleThe service we received was very professional and nothing was to much trouble .. no matter how many times we wanted to look at our new house ! Would definitely recommend Michael Graham Newport Pagnell Olly and Simon offered us fabulous customer service with a warm and caring approach😀 …
5/5
GoogleBeing a first time buyer, the purchase process was a daunting one. However, the team at Michael Graham were supportive, flexible and proactive throughout the process and it's great to be in my new home.
5/5
GoogleFrom start to finish Simon and the team provided an exceptional and outstanding service and made the experience more tolerable than would otherwise have been. The photographs of our beautiful home were captured perfectly. Thank you!
Hi Liam. Thank you for your kind words and review. We're pleased to have helped.
4/5
GoogleWe had Simon from the Newport Pagnell office came to our property in Blakelands for a valuation. We had arranged a meeting the previous week ,Simon turned up promptlyrics and after a viewing of the property was able to give us a current valuation . He answered all the questions put to him to our satisfaction . We were very happy with the experience. Thanks
Hi Dave, we're very pleased to hear you were happy with the overall experience with using us. Thank you for the review.
5/5
GoogleFrom the minute we put our house on the market up to completion, Micheal Graham provided us with a professional service and kept us well informed. We would like to give a massive thank you to Magda Duff our agent. We wouldn’t sell our house with anyone else if we were to move again (which we won’t!!!) Many thanks
5/5
GoogleVery punctual, informative, polite, responsive and helpful. During our House purchase they were always ready to answer our questions and liaise with their client the Vendor. Thank you to the Team at Michael Graham.
5/5
GoogleIn February 2017 we purchased our home through Michael Graham's Newport Pagnell office dealing with Simon Gates. Throughout the entire process we found Simon and his team to be very professional, nothing was too much trouble and always answered any questions promptly. Steve & Claire Foster
Hi Steve and Claire. Thank you for your feedback. We’re pleased we could help and give you such a positive experience.
5/5
GoogleWe found Michael Graham very professional - all the agents who carried out viewings were very knowledgeable about our property, and were also very friendly. They followed through after we accepted an offer to ensure that the sale went though as quickly as possible.
Hi Dick. We're pleased to hear you've had a positive experience. Thank you for your review
5/5
GoogleMoving house is inevitably a stressful experience but the service I had from the guys in the Newport Pagnell office was second to none. They supported me every step of the way from the initial valuation right through to completion and kept me up to date at all times. They achieved a sale on the first day that my house went on the market and I was lucky enough to get the full asking price.
Hello Joan. We’re very pleased to hear you got the full asking price for your property and you had such a good experience using us. Thank you for your review.
5/5
GoogleSimon from the Newport Pagnell Branch of Michael Graham represented the purchase of our new home just outside the town in April 17. By my own admission I have been highly sceptical about the value and purpose of Estate Agents in an online world. Let me say unreservedly the value Simon added to the process completely switched my thinking 180 degrees. We were part of a chain of seven people and I honestly don't think we would have ever moved if it were not for Simon's tenacity and willingness to put in the sheer leg work and phone calls with other agents and Solicitors to keep the process on track. Despite the numerous times I panicked and stressed out and felt like giving up; he always addressed my concerns at the first chance he could, even at one point responding to my emails when he was out the country on holiday. We truly love the home we purchased from him and have no intentions of moving again for many many years to come. However if we did, having learnt from this experience I would a) definitely use an Estate Agent b) without hesitation it would be Simon Gates at Michael Graham just for his sheer excellence of service, regardless of wether any quote was cheaper/dearer than other Estate Agents. Although I had genuinely never met Simon before this process by the end he felt like a friend. Through this online review I unreservedly am happy to recommend him to new customers
Hi Ben. We're glad to hear we were able to do such a good job for you. Thank you for your review.
5/5
GoogleWe had been searching for a bungalow in Great Linford to move to for many months. We purchased our house in Great Linford in 2004 through Michael Graham and were very impressed with all aspects of their approach. We therefore had no problem in contacting them to discuss our requirements. Their branch manager, Simon Gates visited us and gave us his honest assessment regarding selling price and availability of our required new home. We then waited and in the 4-5 months that went by before our bungalow became available, he was in constant contact, asking to bring the odd viewer around. Then it all to came together. A Bungalow came onto the market and we viewed and agreed a price. They sold ours and the whole deal took just 92 days to complete. We have found them to be honest, reliable and entirely genuine, never promising but always being positive and realistic. A real joy to work with. We highly recommend them without any reservation
Hello Michael. Thank you for such positive feedback. We’re delighted to hear you’ve had such a positive experience with us.
5/5
GoogleWe were very happy with the very professional service provided by Simon Gates and other staff in Michael Graham's Newport Pagnell office. As is often the case in selling a house, it was not all plain sailing, but the agents stayed on top of things and did well in ensuring that the sale progressed. This resulted in a swift sale at a price that met our expectations. Thank you!
Hi Phil. We're pleased to hear your experience was a positive one with us and everything went as smoothly as it could have. Thank you for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Silver The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.
The nine Michael Graham offices, by town:
Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.
