Trusted Agent profile · Buckinghamshire
★★★★★
1,439 reviews across 9 offices and 4 platforms
Michael Graham has nine offices, in Newport Pagnell, Woburn Sands, Aylesbury, Princes Risborough, Towcester, Milton Keynes, Hitchin, Buckingham and London (Buckinghamshire). Together they have 1,439 reviews on four platforms, rated 4.7 out of 5 overall.
1,323
Reviews on Google
All 9 offices
2
Reviews on Facebook
All 9 offices
4
Reviews on Yell
All 9 offices
110
Reviews on Trustpilot
Business-wide
Michael Graham's nine offices, most reviewed first. Each has its own page.
Showing 1,321 reviews on Google only. Show every review
5/5
GoogleWe were very happy with the professional way Gareth dealt with our purchase. He remained cheerful and calm throughout the process, always providing informed and clear advice. We could not have asked for more. Mr and Mrs Cole
Hi Rachel. Thank you so much for taking the time to write this review. We are delighted to hear your experience with us was positive and Gareth assisted you so effectively.
5/5
GoogleAlthough we did not purchase a house through Michael Graham, the agent we consistently dealt with always seem to be committed and have his clients’ interests at heart, both buying and selling.
5/5
GoogleMichael Graham were fantastic throughout our buying and selling process. They kept us well up to date with progress and helped us negotiate the purchase of our dream house. A massive thanks to Steve and the team.
5/5
GoogleAbi, and the rest of the Michael Graham team were amazing from start to finish when it came to renting my property out. They answered all my questions and worked super quickly to an unhelpful tricky timescale I needed everything to happen. Abi and Olly specifically were outstanding throughout and it was a pleasure to choose them. Another mention to the team managing my property for me, who have been responsive, thorough and helpful throughout to date and who I'm grateful to for fully managing my property!
Hi Kathryn, thank you so much for taking the time to write your review. We are very pleased you have been happy with all the lettings team and your experience was so positive.
1/5
GoogleWe recently had the unfortunate experience of dealing with Michael Graham, Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly unprofessional and unresponsive throughout the entire process. From the very beginning, Michael Graham's lack of proactivity was evident. Their communication was poor, and they failed to keep us updated on important developments. On the day of completion, the situation deteriorated further. Both the branch manager and another key team member were unreachable, leaving us in a lurch at a critical moment. After the completion, we were left standing outside our new home with four vans, while Michael Graham was conspicuously absent including the previous owners. To add insult to injury, one of their representatives had the audacity to lecture us on patience instead of taking responsibility for the chaos. Michael Graham's contribution to the process of handing over the keys was non-existent. We had to wait four excruciating days for the previous owners to move their belongings, causing significant inconvenience and stress. Our movers couldn’t put our stuff as per allocated rooms due to ex-owner belonging. Throughout this ordeal, Michael Graham remained offline and uncontactable, from the day before completion to weeks afterwards. Not once did we receive an apology for their abysmal service. In summary, our experience with Michael Graham has been a complete disappointment and a source of immense frustration. Their unprofessionalism and lack of accountability have left us deeply dissatisfied. We would strongly advise against using Michael Graham for buying or selling your property. It is a shame and a disappointment to have encountered such poor service. We will never recommend Michael Graham and would suggest looking elsewhere for reliable and professional estate agents. Do consider Chewton Rose, Central Milton Keynes, found them very professional and proactive. Thank you
Good Morning Mr Shahnawaz. Thankyou for taking the time to leave us feedback. We are sorry to hear about your concerns, it is disappointing to read you were unhappy with the service you received. When a customer tells us of a poor experience, we focus on taking action to address the problem and stop it from happening again. As part of this process, we ensure the feedback we receive is passed to the relevant team. This allows us to make improvements in the service we offer and maintain the high standards of service that we pride ourselves on. We are sorry that you were disappointed on this occasion and ask that you contact us by phone or email if you wish to discuss the matter further. Kindest Regards The MKC Team
5/5
GoogleGreat communication and support throughout the house buying process.
Thank you for taking the time to write your review Chris. We are very pleased to hear you had a great experience with our team.
5/5
GoogleCharlie supported the whole process, explaining what was needed for renting and helped throughout. He made life a little easier at a time when there was a lot needing to be done. He worked to tight timescales and we had the place rented quickly. Professional service given.
Thank you Clare that is really good to hear.
1/5
GoogleWell that was a first time experience. Michael Graham made me an appointment to view a property and they didn’t show and no one was at the property either. Try calling and after 20 mins got through to a call centre who said that they will get the customer service team to call me back. Wasted 50 miles of my time driving there and back. Thanks for NOT apologising for your mistake.
Good Afternoon Mr Qamardin When a customer tells us of a poor experience, we focus on taking action to address the problem and stop it from happening again. As part of this process, we ensure the feedback we receive is passed on to the relevant team. This allows us to make improvements in the service we offer and maintain the high standards of service that we pride ourselves on. We will look into this and come back to you as soon as we can. The MKC Team
5/5
GoogleMichael Graham (New Pagnell office) team has been amazingly supportive during the purchase of our new property. The communication was very clear and we received timely updates. Thank you Catherine and the team.
Dear Hiva, We are so pleased to hear of the support, clear communication and timely updates you've received during your property purchase. Our goal is to do our upmost to assist our customers. Thank you for taking the time to write about your positive experience with us.
5/5
GoogleVery professional. We put our trust in Michael Graham Agents to find us a suitable tenant for our rental property. They succeeded so we are very happy. We can highly recommend them.
Hi Clare. We are very pleased to hear you were happy with your experience with Michael Graham. Thank you for taking the time to write your review.
1/5
GoogleInvited Michael Graham around to value our property and agreed to go on with them but had to chase them a week later as we had not heard anything. Finally, they got in touch, and we arranged for photos and floor plans to be sorted. I also signed and completed all the paperwork. A week and a half later, still nothing, so I called them twice, each time leaving a message for a call back, but never got a call back. 4 weeks after last speaking with Graham and telling him that communication was key for my wife and I, we still have not had a call, txt, or an email. Clearly, Michael Graham does not want a 600k+ listing.
5/5
GoogleMichael Graham (New Pagnell office) team has been amazingly supportive during the purchase of our new property. The communication was very clear and we received timely updates. Thank you Catherine and the team.
Dear Hiva, We are so pleased to hear of the support, clear communication and timely updates you've received during your property purchase. Our goal is to do our upmost to assist our customers. Thank you for taking the time to write about your positive experience with us.
5/5
GoogleExcellent service, very helpful throughout the process of marketing and securing a tenant within 48 hours of our property going on the market. Always available to answer any questions and always with a very swift response time.
Hi Andrew, thank you so much for taking the time to write this review. We are very pleased to hear your experience with us was so positive with our Lettings Department.
5/5
GoogleWe went to Michael Graham as our letting agent let us down badly. What a difference it is working with a professional team. The service has been astonishing and we rented the house in days. Definitely would highly recommend Michael Graham.
Hi Debbie. Thank you for taking the time to write this review. We are delighted to hear of your recent positive experience with our lettings team. Our goal is to do our utmost to assist our customers.
5/5
GoogleIn addition to securing a speedy sale at a good price, all staff at Michael Graham were extremely easy to deal with and responded to all queries and correspondence without delay. Wouldn't hesitate to use again in buying or selling a property in the area.
Hi Carrie, many thanks for your kind words, and I think "speedy sale" is right - 18 days from first viewing to Completion! Thank you too for making this a very happy transaction all round.
5/5
GoogleGreat service, lovely friendly people, and the landlord rental fees are better than anywhere I’ve found
Thank you very much for this review Rod. We are delighted to hear you've had a great experience letting your property with us.
5/5
GoogleThank you to Emily and Leonora for helping us finding our perfect flat!
Thank you for taking the time to write a review. We’re delighted to hear you’ve had a great experience with our team.
5/5
GooglePleasant and attentive service, combined with focused and knowledgeable information - it was a real pleasure getting to know Leonora and her team working for my property rental.
Thank you so much for your kind words Bahi. We are so happy to hear that you've had a great experience with us and that Leonora assisted you so effectively.
5/5
GoogleMichael Graham have delivered a really solid process, in assisting my partner & me in finding our perfect flat. …
Thank you so much for this review Luuk. We are so happy to hear that you've had a great experience with us and that Leonora and Emily assisted you so effectively. Our goal is always to do our upmost to assist our customers and we're very pleased to see this reflected in your experience.
5/5
GoogleFantastic service from Steve at Michael Graham. Struck just the right balance with keeping us updated whilst not being too overbearing as some Estate Agents can be. Would highly recommend.
5/5
GoogleFriendly professional team, fast response times and very patient with us despite a number of unexpected delays.
5/5
GoogleMichael Graham dealt with our sale excellently - Alex was very professional, incredibly helpful and went above and beyond a number of times during the selling process. Thank you so much.
Hi Mark, many thanks for taking the time to write this review; we're delighted to that your experience with us was so positive, and that Alex was able to help you so effectively.
5/5
GoogleAmazing from start to finish, Abi in particular was very thorough and worked with me to find the right property, couldn't be happier. R
Hi Rich, thank you so much for taking the time to write this review. We are delighted to hear you have had a great experience with our team, especially Abi.
5/5
GoogleWe've just completed on our first home with Michael Graham and it was flawless. The suggested houses were exactly what we were looking for and they offered advice and support throughout the journey. Their communication was brilliant, they encouraged everyone involved to keep on top of their workload and even after completing have been a great help in those last minute questions! Huge thank you to Jo who was absolutely fantastic all the way through, we were very lucky to be under her wing and would highly recommend her to anyone looking to buy a house.
Thank you very much for your kind words Hannah. We are delighted to hear you had a great experience with our team and that Jo assisted you so effectively.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Graham and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Silver The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Michael Graham and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Newport Pagnell has the most, with 385 reviews rated 4.6 out of 5, followed by Woburn Sands with 376.
The nine Michael Graham offices, by town:
Yes. In The Trusted Agent 2026 awards, Newport Pagnell won Gold, Woburn Sands won Gold and two more branches won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South East. The group and its branches have also won 3 other industry awards since 2016.
