1/5
Rating only, no written review.
Agent replied · 25 November 2023
Please get in touch with the relevant team via the usual channels. We would love to be able to assist you with your concerns.
Trusted Agent profile
★★★★★
544 reviews across 3 offices and 1 platform
Michael C Adams has three offices, in Halton (two offices) and Warrington. Together they have 544 reviews on 1 platform, rated 4.6 out of 5 overall.
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Michael C Adams's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Rating only, no written review.
Please get in touch with the relevant team via the usual channels. We would love to be able to assist you with your concerns.
5/5
The staff are Approachable and full support. Thank you.
Thank you for your review
5/5
amazing and helpful staff from start to end of tenancy couldn't recommend more
Thank you. We appreciate your feedback
1/5
Completely inflexible timings for viewings. Have left work midday multiple times for viewings only to never get callbacks regarding whether I can leave a deposit or not (have called 5 times in a week only to hear "we'll leave a note"). Bad customer service.
Hello Mr Armstrong, Elizabeth has been trying to contact you for sometime. Please give her a call at our Runcorn office to discuss. Many thanks.
5/5
Elizabeth has been fantastic and getting my move done as quick as she could very professional and helpful all the way throughPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review. It’s very much appreciated.
5/5
Absolutely brilliant from start to finish. Couldn't recommend Adams enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review!
5/5
Excellent service all round from valuation to sale. All staff are very friendly and know their business well. Couldn't have asked for anything morePositiveResponsiveness, Professionalism
Thanks for posting the positive review. Best wishes from all at team Adams.
5/5
Don’t waist your time looking with any other estate agent. This team listens, are totally professional, happy to help, and they really do care. They held my hand through my parents home sale. Tracey was off Ill but still emailed to reassure me not to worry! Neil, Liz and Tracey THANK YOU 😊PositiveResponsiveness, Professionalism
Thank you for reviewing our services and your kind words. It really means a lot to the whole team at Adams
5/5
Fantastic service throughout the sale process. We were unsure whether to sell or rent our property but Neil’s honest and impartial advice made making a decision easy. A buyer was found within a week and the whole sale process went smoothly thanks to the team at Adams. We’ll definitely be using them again.PositiveProfessionalism
Thank you for trusting us with your house sale. We are glad you are happy with our service.
5/5
Sold in 5 days. Staff all friendly, quick, massively helpful, kept upto date every step of the way. Highly recommend. If we sell again, will definitely use adams estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words. It is very much appreciated by all.
1/5
I would not recommend using Adam's Estate Agents at all. We booked for a house valuation using their own website a week prior to the appointment. No agent had the decency or professionalism to confirm the appointment, we only received an email. On the day, they did not show up and no communication to explain why. When I rang the office, I was met by an agent who said they do not do valuations unless you are selling there and then. He admitted they didn't communicate this on their website therefore misinforming potential customers and admitted to not fixing the problem. He then went on to insult other local agencies regarding Covid. I am shocked by their lack of customer service and communication skills.NegativeResponsiveness, Professionalism
Andrea, thank you for your feedback. Unfortunately, your online appointment request did not come through to us. I have checked with our website administrator and this issue has now been resolved. I can only apologise for the inconvenience caused. With regards to our Covid policy, our staff member was following our company and Government guidelines with regards to physical appointments during the current lockdown. We are only allowed to arrange valuation or viewing appointments where absolutely essential. As you are not planning on going to market until March, it is not deemed essential. Like many businesses, we are trying our best to balance the requirements of our business and the safety of our clients and staff during this difficult time. Wishing you all the very best with your forthcoming move.
5/5
Liz and the team have been amazing in helping us to get into our dream house. Thank you for keeping me in the loop and always communicating with us you have made a stressful experience more manageable!PositiveResponsiveness
Thank you. We are glad to have been able to reduce some of the stress from your moving experience. All the very best!
5/5
Very happy with the service i got from Adams. They quickly responded to any queries i had and ensured the sale went through as smoothly as possible. Would recommendPositiveProfessionalism
Thank you for your review! 💙💛 …
5/5
From day 1, staff were friendly, efficient and always dealt with our calls with professionalism. Special thanks go to Kate, Tracey and Neil, who were our main contacts for the sale. Highly recommended.PositiveProfessionalism
Thank you for your review. All the very best.
1/5
I would not recommend using Adam's Estate Agents at all. We booked for a house valuation using their own website a week prior to the appointment. No agent had the decency or professionalism to confirm the appointment, we only received an email. On the day, they did not show up and no communication to explain why. When I rang the office, I was met by an agent who said they do not do valuations unless you are selling there and then. He admitted they didn't communicate this on their website therefore misinforming potential customers and admitted to not fixing the problem. He then went on to insult other local agencies regarding Covid. I am shocked by their lack of customer service and communication skills.NegativeResponsiveness, Professionalism
Andrea, thank you for your feedback. Unfortunately, your online appointment request did not come through to us. I have checked with our website administrator and this issue has now been resolved. I can only apologise for the inconvenience caused. With regards to our Covid policy, our staff member was following our company and Government guidelines with regards to physical appointments during the current lockdown. We are only allowed to arrange valuation or viewing appointments where absolutely essential. As you are not planning on going to market until March, it is not deemed essential. Like many businesses, we are trying our best to balance the requirements of our business and the safety of our clients and staff during this difficult time. Wishing you all the very best with your forthcoming move.
5/5
I cannot praise the team ( Neil Barrett, Lorraine George, Liz King and Tracey Sullivan) highly enough. From the minute our home 🏡 was visited by Neil and out on the market, we have have had continuous communication, updates, advice and above all a feeling that our home was in safe hands. We are now waiting for the sale to go through but if we ever need an estate agent in the future we would not hesitate to use Adams. Absolutely brilliant!! Thank you xxPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review
5/5
Truely can't speak highly enough about the fantastic service and professionalism recieved from Adams (Stockton Heath). They really drove the sale / purchase process for both the vendor and buyer. Showed great resourcefulness and leadership in overcoming difficulties (caused by others) and kept me fully informed at all times. I whole heartedly recommend anyone thinking of selling a property to use Adams as you'll recieve an amazing service from a great team.PositiveResponsiveness, Professionalism
Thank you for your review. It was our pleasure being able to assist you.
5/5
We viewed numerous properties (15+) in Stockton Heath, Lymm and Daresbury via various estate agents in the local are, Adams were the stand out estate agent. Tara showed us round a number of properties and was excellent, very professional, provided great advise and flagged up the house we eventually bought! Angie provided excellent support along the sales process and helped with every question we threw at her. If we do come to sell our property in the future we wouldn't consider using another agent in the local area as from our experience none came close to the quality of service provided.PositiveResponsiveness, Quality, Professionalism, Value
That’s great to hear. Many thanks for taking the time to send a review. We hope you’re happy in your new home.
5/5
My whole experience with Adams has been nothing short of excellent. I’ve mostly liaised with Angela Kenwright - who is super professional, responds quickly and is always there to answer any questions. I have also spoke to a lovely lady called Val a few times too, who, again, is professional and efficient. Estates agents, in my previous experience, have been hit and miss. You never know if they’re being honest and getting a call back can be a task but the team at Adams have restored my faith completely. They are honest & upfront and stay true to their reputation. I’ve just purchased a house via them and I would have absolutely no hesitation recommending Adams to people I know in the future (and I already have). Personally, I wouldn’t go anywhere else to sell my property either. When I submitted my offer, everything was so smooth and straight forward. They even helped me by recommending a local Solictor firm to use (which have been great too). I can’t thank the team at Adams enough, especially Angie. She’s such a lovely lady and clearly loves her job and knows her stuff.
Thank you for your kind words. It was our pleasure assisting you with your recent purchase. We hope you are very happy in your new home. All the very best from Team Adams.
5/5
Friendly and efficient team handled the sale of my mother's property. Their help and sensitivity was appreciated at a difficult time.
Thank you for your review. We appreciate you entrusted us with the sale of your mother's property.
5/5
I have used Adams before and they were very good. What was interesting this time was that Neil's grasp of the market was much better than other agents. In short other agents clearly lacked local experience and valued solely on the basis on what had sold in the area recently, which in a fast rising market on a unique property was no use at all. In fact if we had used the agent we used as a 'check' then they would have undervalued our property by £130k. That is not a typo so be warned. Use the local agent who knows the local market. Use Adams.
Thank you for your review and putting in a few words what many people do not always fully appreciate. A good estate agent not only finds a buyer but more importantly achieves the very best price. In a fast paced market like we are experiencing at the moment, with multiple buyers this is more important than ever. Thank you for giving us the opportunity to sell your home again. All the very best.
1/5
Joke of an estate agents... Double booked first viewing.. Only decided to tell me an hour before!! Second viewing the next day didn't bother to turn up.NegativeProfessionalism
I sincerely apologize for the inconvenience and frustration you've experienced. Such occurrences are completely unacceptable and fall short of the service standards we strive to uphold.
5/5
Very friendly and professional service from Claire, thanks again for the support with our purchasePositiveProfessionalism
Thank you for your review.
1/5
UPDATE!!! It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess. let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE. Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustratingNegativeResponsiveness, Quality, Professionalism, Value
User Reply to this as the letting agent: UPDATE!!! It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess. let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE. Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustrating ChatGPT Dear [Tenant], Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the distress and inconvenience you have experienced. Your safety and comfort are our top priorities, and we understand the urgency of resolving these issues promptly.
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Halton (54 High Street) has the most, with 215 reviews rated 4.6 out of 5, followed by Halton (53-55 Albert Road) with 208.
The three Michael C Adams offices, by town:
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