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McFarlane Sales & Lettings in Swindon, Cricklade and Marlborough

4.5

★★★★★ Excellent

1,050 reviews across 4 offices and 3 platforms

mcfarlaneproperty.com

McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

961

Reviews on Google

All 4 offices

Trustpilot logo

41

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in six years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021. A British Property Awards winner every year since 2021.

British Property Awards by year, 2025 to 2021

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 961 reviews on Google only. Show every review

5/5

Google

Buying a house is very stressful. Thankfully, the house we fell in love with was being marketed by McFarlane. McFarlane were there for us throughout our buying journey, especially Tom and Natalie. We were able to arrange to see the property on numerous occasions and answered any queries we had. They communicated with the sellers on our behalf and kept us updated on the progress regularly. They even communicated regularly with both ours and the sellers Solicitors to keep things moving along. If you are having trouble finding a Solicitor, mortgage broker or surveyor or you don’t know where to start McFarlane can recommend several companies suitable for your needs.

Penelope · 15 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 15 April 2026

Thank you for taking the time to leave us such a wonderful review, we really appreciate it. Best wishes.

5/5

Google

A huge thank you to the team at McFarlanes for guiding us through our house purchase with professionalism and genuine care. Special thanks to Christina, whose dedication and communication made a stressful process feel much smoother. She was always on the ball and kept everything moving, an absolute star. We also really appreciated the support from Tim, Rachel, and Ollie throughout. The whole team was friendly, responsive, and reassuring from start to finish. Highly recommend!, Ollie & Laura

Ollygood · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 14 October 2026

Hi Ollie & Laura, Thank you so much for taking the time to leave our Cricklade team such a wonderful review. All the best,

5/5

Google

Selling your home is never straightforward (unless you're extremely lucky)! But working with Christina has been an absolute breeze. She has kept our chain up to date, and we have had such a swift and seamless exchange. It's often a role that gets overlooked, but going from offer to completion takes a lot of effort and coordination to get over the line. We would like to thank the entire team who we've probably worked with in one way or another over the months. Sadly we are moving out of area but wish all at Mcfarlane and all future vendors and sellers the very best.

Flo · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 14 October 2026

Thank you for your wonderful review Flo.

5/5

Google

I have just bought a house and Christina was so lovely and helpful. She made sure I was up to date with the process and helped negotiate a completion date. I didn’t hear much from my Solicitors but Christina kept me in the loop and it was lovely to meet her in person to collect my keys. Thank you for all your help! Jess M

J · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 14 October 2026

Hi Jess, thank you for your lovely review, we really appreciate your comments.

5/5

Google

We recently had to sell my mum’s property as she has gone into a care home. The staff at McFarlane in Cricklade were fabulous from our first meeting for valuation with Tim through all of the interactions with the office staff. We are really grateful for all of the support we received and special thanks to our sales progressor Christina Hughes who ensured everything went smoothly with great professionalism and communication between all of the parties involved. We went from initial valuation to completion in 8 weeks so can’t recommend this company more.

Pamela · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 13 April 2026

Thank you for your wonderful review Pamela, we really appreciate it.

5/5

Google

First time Ive used McFarlane estate agents and I have to say it was actually painless !!! excellent correspondence Christine kept me updated at all times during the purchase, 8 weeks in total from viewing to completion well chuffed thankyou, Also at the same time I rented a property through McFaralene and again 3 weeks from veiwing to moving in what can I say Im really pleased a big thanks to Ollie, Emily and Vicky definitely recommend Cheers Guys Drew

Andy · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 13 April 2026

Hi Drew, thank you for your wonderful 5* review. Best wishes.

5/5

Google

We couldn’t be more grateful for all the support from Christina Hughes as our sales progressor whilst buying our first home. She was always just a phone call away, answering any questions we had. She also ensured a smooth and seamless process, always contacting ours and the sellers solicitors to ensure everything was taken care of quickly. She really took all the stress away from the process and was professional, dedicated and thorough. We would recommend McFarlane every time.

Dan · 14 October 2025 · McFarlane Sales & Lettings Cricklade

Agent replied · 13 April 2026

Thank you for your wonderful review Dan.

1/5

Google

We rented a property through McFarlanes and the service was sub par. We had mould in the downstairs bathroom for over 5yrs and their resolution was to "open a window" in the middle of winter and a cost of living crisis. We had condensating patio doors when we moved in and this was ongoing until we left the property 6yrs later by which time their was scale and growth between the panes. Upon leaving they expected everything in a better condition than when we moved and are currently contesting our deposit despite evidence. They were even that lax on their side of things that they didnt have the amemded inventory on file so we had to provide it to them AGAIN. Even now, whilst they are trying to use our deposit to pay for repairs they are not keeping us informed without having to chase them. Absolutely shocking people working for a shocking company. Avoid them at all costs!!

Lu57y · 14 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 20 March 2026

Thank you for taking the time to leave your review. Please do reach out to us on info@mcfarlaneproperty.com so we can discuss this further and see if there is anything that we can help with to resolve any concerns you may have.

1/5

Google

No Wonder Estate Agents Have A Bad Reputation . Contacted them to arrange a viewing of a rental property. A day later they asked us to fill in an application which we did and said they would get back to us. After hearing nothing we contacted them again only to be told ‘oh this one is in the process of referencing so is not available’. Why on earth couldn’t they just have told us that when we made the first request. Very shoddy and underhand service.

Julie · 14 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 20 March 2026

Hi Julie & Steve, thank you for taking the time to raise your concerns. We would like to discuss this further with you so please do reach out to info@mcfarlaneproperty.com

5/5

Google

My purchase with McFarlane was so incredibly smooth and quick. From my initial viewing with Anita who didn’t rush me and talked me through the property with great detail and passion, to the sales process after my offer was accepted with Laura who kept me up to date and responded to my questions super quick every time. 100% recommend!

Hannah · 14 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 20 March 2026

Hi Hannah, thank you for your kind review. We hope you have settled into your new home and if we can be of any help in the future then please do get in touch.

5/5

Google

We cant thank McFarlane enough, our house sale was handled very professionally from start to finish by the Marlborough team. But special thanks to Paul Gregory for going above and beyond. Also many thanks to Christian Hughes once we accepted an offer. Always friendly with a positive attitude, with a fantastic ability to keep things on track. Once again, thanks for all your hard work.

Paul · 13 October 2025 · McFarlane Sales & Lettings Marlborough

Agent replied · 13 April 2026

Dear Paul & Sandy, thank you so much for your lovely review. We really do appreciate you taking the time to write. Wishing you all the very best for the future.

5/5

Google

What a pleasure it is to be able to praise and wholeheartedly recommend a business for providing such a brilliant service! From the initial contact to final completion this team have been informative and supportive all the way. Mark and Jo were my main points of contact and I cannot thank them and the whole team at McFarlane's north Swindon office enough for doing their job so well.

Barbara · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 15 April 2026

Good morning Barbara, Thank you so much for your very kind words and lovely review. It really does mean a great deal to the team and it is wonderful to know that their hard work is appreciated. We wish you all the very best for the future. Kind regards

5/5

Google

Our experience of working with McFarlane was excellent from start to finish. Every member of the team we worked with treated us with professionalism and put our needs first. They were honest, transparent, proactive and helpful throughout the service. Mark and Tom in particular from marketing when our house was on the market, and Jo who was our sales progressor once we had sold, displayed a very high level of customer service and put in substantial effort to ensure our sale went through very smoothly. Would definitely recommend McFarlane.

Jennifer · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 15 April 2026

Hi Jennifer, thank you so much for your lovely review, it really does mean a lot to us. We wish you all the very best for the future.

5/5

Google

A very positive experience from start to finish. From the initial visit to completion we had great communication and enquiries always answered in a timely manner. Thanks to Tom and Jo as main points of contact - they helped us all the way.

Steven · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 25 December 2024

Thank you for your kind words Steven. We truly do appreciate you taking the time to post this.

5/5

Google

Thank you Jo for letting me know details of the progress of my move very quickly. On the day of completion I received a lovely hamper. Thank you so much. I recommend Mcfarlane

Maureen · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 8 December 2024

Good morning Maureen. Thank you so much for your 5* review. It really does mean a lot to us. Good look with getting settled in to your new home and enjoy the treats. Best wishes x

5/5

Google

Jo and Mark were very professional and offered sound advice over what turned out to be a rather protracted property sale.

John · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 8 December 2024

Hi John, thank you so much for your review. We really do appreciate you taking the time and effort to post this. All the very best for the future.

5/5

Google

Jo was very helpful in keeping us up-to-date with how things were progressing with our sale. Mark & Tom were also great at getting the property listed & sold efficiently.

Adam · 11 October 2025 · McFarlane Sales & Lettings North Swindon

Agent replied · 11 November 2024

Hi Adam, thank you so much for your 5* review. We really do appreciate it and wish you all the very best for the future.

5/5

Google

Rating only, no written review.

Tawanda · 2 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 30 December 2025

Thank you for your review Tawanda

5/5

Google

Great help in answering all queries and trying to understand my needs in terms of renting. Thanks Charlotte and McFarlane team for making it easy to rent my studio flat.

Georgiana · 2 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 30 December 2025

Hi Georgiana, thank you for your lovely review. We hope you have settled into your new home and please don't hesitate to get in touch if we can help in anyway

5/5

Google

From start to finish if the process the team at Macfarlane were professional friendly, and knowledgeable.

Diane · 2 October 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 30 December 2025

Hi Diane, thank you for your lovely review. Please don't hesitate to get in touch if we can be of any help in the future

5/5

Google

Great service and very helpful

J · 20 September 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 20 March 2026

Thank you for your kind review, please do get in touch if we can help in the future

1/5

Google

Rating only, no written review.

Harry · 20 September 2025 · McFarlane Sales & Lettings Swindon

Agent replied · 20 March 2026

Hi Harry, thank you for taking the time to leave your review. Please do reach out to us on info@mcfarlaneproperty.com so we can discuss this further and see if there is anything that we can help with to resolve any concerns you may have.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about McFarlane Sales & Lettings

Which McFarlane Sales & Lettings office has the most reviews?

Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.

Where are the McFarlane Sales & Lettings offices?

The four McFarlane Sales & Lettings offices, by town:

What do sellers say about McFarlane Sales & Lettings?

13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."

What do buyers say about McFarlane Sales & Lettings?

6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."

What do landlords say about McFarlane Sales & Lettings?

6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."

What do tenants say about McFarlane Sales & Lettings?

11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."

Has McFarlane Sales & Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.

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