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★★★★★
1,052 reviews across 4 offices and 2 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,052 reviews on two platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
Showing 963 reviews on Google only. Show every review
1/5
Googleabsolute joke of an agency! so many problems never get fixed, hundreds of emails and calls to even get to the first stage! some problems there when we moved in promised to be fixed before we moved in it wasn't and we are still waiting with a dangerous building and my kids unable to even use the garden because of the shoddy work floor falling through not to mention the ceiling! absolute shambles and very unprofessional DO NOT RECCOMEND
1/5
GoogleWould give 0 if I could, would not recommend, had 4 months with a dodgy shower and nearly 7 months without an intercom, I wonder if it’ll be fixed by the time my tenancy agreement is up, funny they’ll ring me to check up on my rent but not use money to pay to give me a suitable flat for the £2000 deposit I paid!!!
1/5
GoogleRating only, no written review.
5/5
GoogleI’ve used this agency both to rent out and sell my house. They are Blue Chip by their level of professionalism and come very highly recommended. Both my Let and Sale over the last 18 months went swimmingly well, both offices driven by their superb teams based in Swindon and Cricklade that always went the extra mile. They are to be commended and should be considered for an Industry Award for setting the standards so high. Their service is very personable and I found their rates quite competitive, especially when you compare their work ethics with other agents I’ve dealt with in the past. I cannot recommend them enough - take my word that your property and interests will be looked after in safe hands.
1/5
GoogleRating only, no written review.
5/5
GoogleI’ve used this agency both to rent out and sell my house. They are Blue Chip by their level of professionalism and come very highly recommended. Both my Let and Sale over the last 18 months went swimmingly well, both offices driven by their superb teams based in Swindon and Cricklade that always went the extra mile. They are to be commended and should be considered for an Industry Award for setting the standards so high. Their service is very personable and I found their rates quite competitive, especially when you compare their work ethics with other agents I’ve dealt with in the past. I cannot recommend them enough - take my word that your property and interests will be looked after in safe hands.
5/5
GoogleWe have recently done business with Shaun at SLCA Estate Agents highly recommend. Very professional and pleasure to work with. George- Whole In one Golf
5/5
GoogleRating only, no written review.
1/5
GoogleVery stressful to deal with, out of date practices. Would not use again.
5/5
GoogleI have been a tenant with McFarlanes for a couple of years now. They have always been very helpful and friendly. They have also sorted issues I have had very fast. Can't fault them. Excellent service throughout.
5/5
GoogleI am thrilled to be renting a property through SLCA marlborough. Lesley, Katie and Michelle are fabulous! I have used SLCA in the past and really valued the quality customer service and commitment to supporting their tenants. Circumstances lead to my using a different agent for my last property and that is when I learnt that not all agents are to the standard of SLCA marlborough!!
5/5
GoogleI used SLCA as Letting Agents for around six years and always found them to be most helpful in respect of regular property inspections, and more importantly paying rental payments promptly. They also have a good set of subcontractors who can be trusted to undertake any necessary remedial works. More recently I have used SLCA to sell a property. It was not the easiest property to sell due to its location however SLCA persevered until it was sold. I would have no hesitation in recommending SLCA as either Letting Agents or Estate Agents.
5/5
GoogleI was wholly dissatisfied with the previous agents who handled our three properties, so I dismissed them and asked SLCA to handle everything. From the outset they have handled our business with total professional competence and success. No problem has deflected them, and I have total confidence in their services now and into the future. I would recommend them with utmost hand-on-heart sincerity. They are simply marvellous.
1/5
GoogleABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! As a landlord or a tenant i would never use this company. All they care about is the landlord and disregard the well being of the tenants. My experience with this company was shocking. First of all Matt was my first terrible dealing and very unprofessional when my room had a burst ceiling due to a waste waterpipe from up stairs, and human waste over my bed. He was more interested in getting home than sorting me alternative accommodation. Second problem, and the reason i moved out was someone going into my room with the contract 24 hour notice period. When contacting them asking who was in my room they where unable to answer and tell me who it was so this was a safety issue as very expansive personal items in the room. Third problem was a rodent in the kitchen going in all the cupboards and eating food. Obviously this is coming to build up areas. But i was spoken to disgustingly by the agent quoting her "well just move out" shouting down the phone. As a landlord myself i would be very annoyed at the level of unprofessional behaviour by someone who is representing my property. Last problem was a second waste water pipe leaking in my room down a wooden partition wall. This shows me the level of cowboys/unprofessional craftsmanship going into work in the property. When i moved out 2 weeks early due to all these problems the agent made no effort in getting my deposit back but try and take all my deposit off me and give to the landlord. All in al shocking customer service.
5/5
GoogleThey are the nicest people iv dealt with so caring and only want the best for you would definitely recommend to anyone
1/5
GoogleTried to contact McFarlane countless amount of times regarding different properties but never heard back.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI am thrilled to be renting a property through SLCA marlborough. Lesley, Katie and Michelle are fabulous! I have used SLCA in the past and really valued the quality customer service and commitment to supporting their tenants. Circumstances lead to my using a different agent for my last property and that is when I learnt that not all agents are to the standard of SLCA marlborough!!
5/5
GoogleThe previous agents I used were very poorly organised so I switched to SLCA. I have used them for over 10 years and they have been excellent in every way. They are efficient and organised, and nothing seems too much to ask. I would highly recommend them.
5/5
GoogleSLCA have always gone above and beyond for us when we rented with them. Very friendly team especially Lesley and Hayley. WOuld definitely recommend.
5/5
GoogleI was wholly dissatisfied with the previous agents who handled our three properties, so I dismissed them and asked SLCA to handle everything. From the outset they have handled our business with total professional competence and success. No problem has deflected them, and I have total confidence in their services now and into the future. I would recommend them with utmost hand-on-heart sincerity. They are simply marvellous.
5/5
GoogleLesley and her team at SLCA have acted for the past two years as property managers and Landlord agents for the house I rented on a short term assured let in Marlborough. They could not have given better service. They were always polite, professional and efficient and were prompt to respond if ever I needed to have contact with them or to request attention to the property. They were also always a pleasure to deal as was anyone from their extensive team of skilled service contractors who visited to make repairs or service the property. Lesley was fair and reasonable always. I would not hesitate to return to SLCA if ever I needed to rent a property again through an agent and, in my experience, Lesley and her team are the best agents in the High Street.
5/5
GoogleI used SLCA as Letting Agents for around six years and always found them to be most helpful in respect of regular property inspections, and more importantly paying rental payments promptly. They also have a good set of subcontractors who can be trusted to undertake any necessary remedial works. More recently I have used SLCA to sell a property. It was not the easiest property to sell due to its location however SLCA persevered until it was sold. I would have no hesitation in recommending SLCA as either Letting Agents or Estate Agents.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 3 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Swindon has the most, with 502 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.
