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★★★★★
1,052 reviews across 4 offices and 2 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,052 reviews on two platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
Showing 963 reviews on Google only. Show every review
5/5
GoogleJoe has been polite, professional and proactive whilst we have been looking to rent a property in Swindon. We’ve had some unusual experiences with other estate agents in the area, but McFarlane’s has shown professionalism. Our search continues, but we highly recommend McFarlane.
5/5
GoogleSam and Tom, as well as all others in the Macfarlane Swindon office, have been so wonderful throughout this whole process. We were unable to find a house the first time yet Sam suggested another property that we loved! They swiftly suggested a viewing and I felt supported by them. Highly suggest this agency if one is looking to let!
Hi Anna, thank you so much for the kind review
5/5
GoogleVery supportive and helpful lettings team, so far had interactions with Joe and Anita and they are both warm and friendly. They've helped us a lot with finding a good apartment within our budget even in these tricky times. Thanks guys!
Thank you for your review Elavarasi
1/5
GoogleI would not recommend using this Estate Agent.
1/5
GoogleIf you're looking to sell your home I would not recommend this Estate Agent.
1/5
GoogleRating only, no written review.
Good Morning Jon, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
4/5
GoogleRating only, no written review.
Thank you for your review Vijayakumar
5/5
GoogleRating only, no written review.
Thank you for your review Tim
1/5
GoogleHad an appointment to view a house between 10.30-10.45. Arrived at 10.32 . Agent had gone. Then he blamed us for not calling to say we were near. We travelled 40miles to view. No apology nothing, not even a reply from their director to an email sent. Will not be viewing any of their properties again.NegativeQuality, Professionalism
Good Morning Angela, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your review Megan
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review Nitesh
5/5
GoogleRating only, no written review.
Thank you for your review Richard
5/5
GoogleHave been dealing with McFarlane now for a number of years and have always found them to be helpful and professional.
Thank you for your review Steve
5/5
GoogleMcfarlane have been very responsive and always helpful when they needed. I will be happy to recommend others.
Thank you for your review Dorothy
5/5
GoogleI have found them extremely professional at all times since our account was moved to them and they are very quick at getting any issues sorted out, Lauren has always been especially helpful and replies to my concerns straight away every time.
Thank you for your review Dan
5/5
GoogleLauren Stec.... what can I say - always helpful, quick to respond and always efficient. The team at McFarlanes are very professional and if repairs have ever been needed at the house then this has been done quickly and efficiently with the least inconvenience to my lovely tenant; thanks Lauren
Thank you for your review Vanessa
5/5
GoogleExcellent service from macfarlane. Big thank you to them specially Anita and Tom. Very professional, helpful and nice person. This is the first time we are using mcfarlane and we are really impressed and couldn't ask for more. I would definitely recommend to everyone. I wish I could give them more stars.
Thank you for your review
4/5
GoogleJoe at McFarlane was very professional and extremely quick with organising our flat (we moved in 2 weeks after first enquiring). He arranged a viewing on the same day that we called and was friendly and professional. Have had no trouble with McFarlane at all so far. Sometimes they don't acknowledge emails but are quick to respond if you phone them. Would recommend :)
5/5
GoogleExcellent agents who have been a constant for over 8 years of using their services. Carla, my main point of contact, is great, very knowledgeable and happy to go that extra mile, with any queries and info req'd. Would not go anywhere else!
5/5
GoogleThey have recently sold my property. Tom took excellent photos and my house was on the market within days. Dom and Cam kept me updated throughout the process. Courtney had also helped me deal with my legal enquiries. Fast and efficient service.
Thank you for your review Tash
3/5
GoogleRating only, no written review.
5/5
GoogleVery good to deal with throughout my two years renting from them
4/5
GoogleI rented a property in Marlborough for a couple of years, moving away a year ago, and was very happy with the service provided, and was delighted to find that a property that I have just moved back into was also managed by them. Jacquie is brilliant, and a really lovely person, and is able to combine professionalism with personability. The only challenge that I experienced was when I tried to pay my rent and deposit using a credit card and was not able to. It would have been much easier for me if I could have used a credit card to mitigate the time between paying, and when I received my previous deposit. Other than that, all very good and thoroughly recommended!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 3 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Swindon has the most, with 502 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.
