5/5
I used McFarlane ton find a property to let and they were more than helpful.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
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★★★★★
1,052 reviews across 4 offices and 2 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,052 reviews on two platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
Showing 963 reviews on Google only. Show every review
5/5
I used McFarlane ton find a property to let and they were more than helpful.PositiveResponsiveness, Quality, Professionalism
Thank you for your review
5/5
Excellent service and communications from McFarlanes, including from Shaun (Director). Carla is my main contact and has been for the past 8 years since I purchased my first property in Swindon to let. Carla and the team manages all my properties and issues with tenants have been resolved in a professional and efficient manner. I am always kept up-to-date and they ensure they look after your interests. I would not hesitate to recommend McFarlanes to other landlords.PositiveProfessionalism
Thank you for your review Al
5/5
The best estate agency I have ever dealt with!! I dealt with Anita Cowley and she is absolutely amazing and outstanding after searching for what felt like years for the right property for myself and my partner after a few days Anita helped us secure the most amazing flat and I couldn’t be happier she is so so lovely and a credit to the company! Thank you so much againPositiveResponsiveness, Professionalism
Hi Charlie, thank you for your comments. I will be sure to pass these onto Anita
5/5
I have been lucky enough to buy my house through McFarlene. They have been a great estate agent through every step of the process. Tom has met us at the house a few times, and has been so helpful whilst we measured everything, and also patient with us. Silvia has been helping me with the sales process, and has been wonderful. As first buyers we are sometime unsure of the process, but she has helped us every step of the way. McFarlene have been very professional (and so friendly), you can always get hold of someone to speak to quickly. Thanks McFarlene!PositiveResponsiveness, Professionalism
4/5
The McFarlane team are very professional in their approach. Lauren has been my contact for a number of years and can be relied on for a prompt and timely response to requestsPositiveResponsiveness, Professionalism
Thank you for your review Kate
5/5
We rented a property in Swindon whilst living in France. Both Sam & Anita (Lettings) "held our hands" every step of the way through the minefield that is renting in the UK. They were very professional & really friendly throughout the whole process that was started & concluded in a most satisfactory manner & all done over the phone. We would have no hesitation in recommending McFarlane to anyonePositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Ian
5/5
Theresa and Anita have been fantastic, keeping us up to date with progress and making renting a new place as easy as possible, highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Scott
5/5
Macfarlanes have been our managing agents now for a number of years and Carla who looks after our properties is always helpful & on the ball. She is very quick to react to any queries and or problems that may arise. The turnover in our tenants is quite low due to the care she takes in obtaining the correct type of tenant and the safeguards put in place when a property becomes available.PositiveResponsiveness, Professionalism
Thank you for your review Peter
4/5
I just want to register my thanks as to the sale of my property which was handled most efficientlyPositiveResponsiveness, Quality, Professionalism, Value
5/5
I have used McFarlane Sales and lettings for my properties for a long time now and the main reason for that is the wonderful and amazing Carla. She is very proactive in every sense and is always on the ball with everything, from fixing a light bulb to getting new tenants in. Carla, thank you for everything for do, it is always appreciated!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review
5/5
I would like to record the invaluable help and support Tim and Silvia of McFarlane's Cricklade office provided in progressing my purchase along to completion. Thanks to Silvia's recommendations I was able to settle in to my new home easily and I am extremely grateful for her welcome and advice. Five stars for McFarlane's excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Audrey
5/5
We used McFarlane for buying our lovely house. From the buyer's point of view I can say it was a great experience. The responsiveness and assistance we received was excellent considering all Covid measurements. Cricklade team was absolutely amazing. Special thanks to Tom, for organising everything and keeping us connected with the sellers throughout the whole process. Also a very big thank you to Tim and Sylvia for all your support and flexibility to make the whole process as smooth as possible. Hope to work with you in the future.PositiveResponsiveness, Professionalism
5/5
I’ve been dealing with Sam and he has been so helpful! I’ve been pestering with so many questions and he has been warm and patient throughout. Been a pleasurePositiveResponsiveness, Professionalism
Thank you for your review Carly
5/5
Have found all staff very helpful and professional in the stress of renting and moving in these times. Which is very challenging at every stage of the process, from viewing to moving. Tom Pawley, who dealt with my tenancy, was on the case throughout. Generally the office staff always dealt with any enquiry promptly and politely, and their online systems were actually functioning and user friendly. I can’t comment on the management of my tenancy yet, but am hopeful all will be ok.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Caroline
5/5
I have a large portfolio of properties that have been fully managed by McFarlane for many years. It takes all the stress away from me when things go wrong because they have a team of trusted tradesmen that can resolve all the issues you get. All of the tenants i have are excellent and always pay on time. Carla in the office is excellent,PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Michael
5/5
Very helpful and good communicationPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Richard
5/5
We have several properties and have tried different letting agents but we have now placed them all with McFarlane since we found Carla especially helpful giving sound advice even when we had problems the other agents didn't want to deal with.PositiveResponsiveness, Professionalism
Thank you for your review Ian
5/5
I tried selling my house with a, supposedly, leading Cricklade Estate Agent for over a year but they failed dismally. Having spoken to Tim at length, I instructed McFarlane to sell it and, bang, 2 days later it was sold. The McFarlane Cricklade team is the epitome of everything you could want in an Estate Agent - well-connected, knowledgeable and professional. I was struck by their interpersonal skills which is what you want in someone representing your property to others. Tim & Tom were both highly proactive estate agents and attracted a lot of interest in the property which culminated in a sale after 48hrs of them marketing it. Silvia then ensured a meticulous progression of the sale, updating me on a daily basis. McFarlane should be the Estate Agent of choice if you want a professional and proactive team to represent you. A thoroughly pleasant experience all round.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Carla is very professional and very polite dealing with issues can’t fault McFarland in any wayPositiveQuality, Professionalism
Thank you for your review Dan
5/5
Sam Pugh was incredibly helpful and professional and made the process very easy. Excellent customer service from him.PositiveProfessionalism
Thank you for your review Lynette
5/5
Anita Cowley was really helpful with finding me and my partner the perfect place to rent! We are very happy and she was always happy to answer any questions that we had. Thank youPositiveResponsiveness, Professionalism
Thank you for your review
5/5
We used McFarlane’s to sell, they have offered a very professional and helpful service throughout the process. Dealt with Dom mainly, he gave us plenty of information on the current housing markets and always responded quickly with any questions that I had. He also took some excellent photos of the house which I’m sure aided in getting plenty of potential buyers through the door, which resulted in getting full asking price! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Lee
5/5
Sold my house through McFarlane’s last year and have been renting through them whilst I wait for my new home to become ready! The help, support and professionalism shown by both their Sales and Lettings teams throughout the process was second to none and I will certainly look to use them again in the future - highly recommend to anyone looking to move!
5/5
Well what can I say......Sylvia is a marvelous asset to McFarlane. She steered us through our turbulent purchase until completion. If it wasn't for Sylvia we would have withdrawn from what was a nightmare purchase but is now our lovely home. She went over and above her remit to help us. She is very experienced, knowledgeable, kind and considerate. Should we ever move again, we will definitely use McFarlane/Sylvia to sell our property. I would also like to thank Dominic for his help
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 3 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Swindon has the most, with 502 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.