Trusted Agent profile
Verified
★★★★★
1,050 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,050 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
Showing 961 reviews on Google only. Show every review
5/5
GoogleMany thanks to the team for a very professional service. It's not easy selling a house and especially from oversea, so the expert guidance and close attention is highly valued. Special thanks to Christina for keeping me well informed and going the extra mile to ensure things stayed on track!
Thank you for taking the time to leave us a review Paul, I will be sure to pass your comments across to Christina.
5/5
GoogleRating only, no written review.
Hi Lavina, thank you for your 5 star review.
5/5
GoogleRating only, no written review.
Thank you for your 5* review Alex!
5/5
GoogleThank you very much to Jo Costin, for all the help in my sale/purchase/exchange. It has been very pleasant to deal with her and the firm. I well recommend Jo, for being so professional and easy to deal with, with a pleasant manner. With thanks to the Manager in the Marlborough office Paul Gregory for this long drawn out sale, and Victoria Covey for all her assistance and help. All best wishes to the firm and all at McFarlane Marlborough and Swindon.
Thank you for your lovely review Clare, I will pass your comments across to our Marlborough team!
5/5
GoogleVery happy with the service received from McFarlane's for our sale; we worked with both Victoria and Christina who were professional, prompt and supported us with our queries as the sale progressed. When we encountered delays in the chain Christina in particular went above and beyond, communicating with the entire chain to attempt to resolve the matter and allow us to proceed; we knew we were in safe hands, and overall have been incredibly impressed and would definitely recommend their services.
Thank you for your lovely review Paul, I will make sure your comments are passed across to Christina & Victoria!
5/5
GoogleExcellent service from Jo, Fredy and Nick. Jo in particular went out of her way to progress our sale which was complicated by matters completely outwith her control, but her communication skills proved invaluable in bringing matters to a close and speedy exchange. I have no hesitation in recommending McFarlane to anyone wishing to sell a property.
Hi Myles, thank you for your lovely review and your recommendation. We really do appreciate you taking the time to write this.
5/5
Googlereally great estate agents. from the viewing right up to the signing the contracts. always keeping me informed of what was happening and what needs doing to complete. really useful and friendly company to use
Thank you for your 5* review Paul.
5/5
GoogleChristina Hughes was excellent in forwarding all information, answering my many questions as having not sold a property before and I needed guidance.
Thank you for your lovely review Marilyn.
5/5
GoogleRating only, no written review.
Hi John, Thank you very much for your review
5/5
Google5 star service from Christina Hughes and Craig Norris at McFarlanes, Cricklade. In a very challenging market our ex-rental property was advertised on a Monday, viewings took place the next day and we accepted an offer the day after. Craig was responsible for presale advice and presentation of the property on the internet. Thereafter Christina kept us informed of the progress of the sale, acting as intermediary between us, our buyer and both parties’ solicitors and was proactive in pushing things along when progress seemed to be losing momentum. Overall very pleased with the service received from McFarlanes Cricklade office.
Thank you for your 5* review Robert and for recognizing the efforts of Craig and Christina.
5/5
GoogleWe can't thank Christina at McFarlane enough for all of her help seeing us through buying our first home. She kept in regular contact with us throughout the process, calling regularly to check in and see if we needed anything from her at all - she definitely made the experience as stress free as possible!
Thank you for your lovely review Rhian. We hope you are both settled in your new home :)
5/5
GoogleRating only, no written review.
Hi Eric, thank you so much for the 5 star review
5/5
GoogleTom Warren was very friendly and professional when we were viewing the house, followed by fantastic communication, and regular updates on the progression of the house sale from Jo Costin. If we choose to move in the future we will be using McFarland estate agent.
Hi Faye, thank you so much for the lovely review.
5/5
GoogleThe Sales Team at Cricklade Branch are friendly, efficient and a pleasure to deal with. Christina Hughes kept everything moving and her regular updates were very welcome. She has a really friendly and approachable attitude and is very knowledgable. Thank you team!
Thank you for your lovely review Sue.
5/5
GoogleA professional and courteous sale from start to finish. Good advice on the pricing from Paul & Vicky with feedback after each viewing and recommending excellent solicitors. Once the sale had been agreed, Christina kept us updated throughout. It was always a pleasure to hear her joyful voice and her persistence at getting all parties to do what they were supposed to do in good time was most helpful.
Thank you for your 5* review John! I will make sure your comments are passed across to our sales teams.
4/5
GoogleA bit late as we completed our purchase in March but we have been busy. Christina Hughes was really helpful and communicative, although I will say that we were delayed sooo much because of the top of the chain solicitors, still not Christina’s fault and she did chase them for us really often. All in all happy with the process and we LOVE our new home
Thank you for taking the time to leave us a review Olivia. We hope you are all settled in your new home.
5/5
GoogleHighly recommend McFarlane Sales & Lettings Estate Agents! The team, especially Christina from the Cricklade branch, provided exceptional service, above and beyond! Christina did a brilliant job making sure that I was able to purchase the perfect home for my family and I. She was a pleasure to communicate with and was so very helpful in every circumstance. The whole team were patient, very easy and lovely to communicate with, and went above and beyond to meet my needs. Beginning to end, the experience was fantastic. Thank you for all your hard work and commitment to ensuring that the purchase remained possible! 5 stars!
Thank you for your lovely review Randhir. I will make sure you comments are passed across to Christina and the rest of the team.
5/5
GoogleI have found my experience with mcfarlane to be very good. Christina especially to be professional and has the patience of a saint ,with out Christina sorting out every problem quickly the whole chain would have folded. Highly recommend them.
Thank you for your 5* review Steve!
5/5
GoogleOur sale was prolonged and anything but straightforward through no fault of McFarlanes. If it had not been for the excellent communication skills of both Jo Costin & Paul we may well have withdrawn from the sale. Nothing was too much trouble, Jo updated us on a regular basis, the advice received from both was excellent, cannot recommend them highly enough, thank you.
Hi Christina, thank you so much for the lovely review. We really do appreciate you taking the time to post this.
5/5
GoogleJo and the team at McFarlane’s were very helpful during our recent house purchase, kept us informed and liaised with the buyer well
Hi James, thank you so much for taking the time to write a review.
5/5
GoogleWe can't thank the team at McFarlane Sales & Letting Cricklade Branch enough ☺ especially Christina ,who regularly kept in touch, at least once a week throughout the Purchase of our property which put our minds at rest and also went the extra mile to find out what was happening with our Sale. Thank you all and wish you the best in the future 🏆 🥂
Thank you for your 5* review Sheila, we are so pleased to hear that you've had such a wonderful experience, I will make sure this is passed across to our Cricklade team.
5/5
GoogleChristina Hughes went above and beyond in helping with the purchase of my house go as smoothly as possible. Always on hand for advice and always went that extra mile in making sure I was kept up to date with all the information. Very friendly helpful lady and an asset to the company.
Thank you for your lovely review Shelley, I will pass your comments across to Christina :)
5/5
GoogleGreat help with selling property.
Hi Chris, Thank you so much
5/5
GoogleMcFarlane have been an absolute pleasure to deal with throughout the purchase of our house. Christina has kept in touch with regular updates, guiding us through every step of the process as well as keeping the momentum going in the chain, chasing solictors and developers. Christina’s kindness and warmth was greatly appreciated (and needed) throughout the stressful twists and turns of moving. I would highly recommend McFarlane in Cricklade.
Thank you for your lovely comments Katie, we hope your move went smoothly and you are all settled now :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 3 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Swindon has the most, with 500 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.
