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★★★★★
1,052 reviews across 4 offices and 3 platforms
McFarlane Sales & Lettings has four offices, in Swindon (two offices), Cricklade and Marlborough. Together they have 1,052 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ...Read all 13 from sellers
Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ...Read all 6 from buyers
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
McFarlane Sales & Lettings's four offices, most reviewed first. Each has its own page.
Showing 963 reviews on Google only. Show every review
5/5
GoogleExcellent service from the whole team enabled a successful sale of the family house. Jo Costin oiled the wheels of the process as a great facilitator between all parties.
Steve, thank you very much for the 5 star review, it really is appreciated.
5/5
GoogleMy thanks to all at McFarlane. Tim thank you for all your help throughout the prolonged process. But Christina you were a marvel - when you needed to you nudged, you cajoled and you pushed to get all parties moving along and you did it all professionally and all with a sense of fun and a lot of laughter. This purchase was far from simple in many ways but you made the difficult bits a lot easier to work through. I'm very happy to recommend McFarlane - Keep up the great work.
Dear Allan, thank you very much for such a lovely review and the positive recommendation. We certainly wish you all the very best for the future.
5/5
GoogleThank you Christina for being so incredibly helpful in completing the purchase of our new home under very difficult circumstances. It wouldn’t have happened without your perseverance. Andrew and Julie Formoy
Dear Andrew & Julie, thank you so much for your kind words. I do wish the both of you the very best for the future in your new home.
5/5
GoogleAmazing service from McFarlane, especially from Christina who was fantastic! She went above and beyond and she was the reason why the chain managed to stay together. It wasn’t helped by another agent, I won’t say the name but give a clue, RJ, who had 5 properties in the chain and genuinely didn’t have a clue or even seem to care. It was McFarlane who chased every solicitor and property and made the move happen for 11 purchasers, we can’t thank you enough! Rob & Amy
Dear Rob and Amy, thank you for your lovely review. It was our pleasure to look after you and we certainly wish you both the very best for the future.
1/5
GoogleRating only, no written review.
5/5
GoogleJo Costin at this MacFarlanes branch made exceptional efforts to chase up a slow conveyancer and to keep me informed of progress. The branch also did well in organising viewings and promoting my property.
Hi Linda, it was a pleasure to work for you and thank you for the lovely review. Best wishes for the future.
5/5
GoogleMacFarlane is an absolutely fabulous estate agent supported by an excellent team! Viewings made easy by Craig and Tim! Christina then kept us informed on the progress of the sale at every step of the way! A brilliant team! Highly recommended!
Thank you for your 5* review Tracey, I will make sure this is passed across to our sales team in Cricklade.
5/5
GoogleI had such a great experience with the team at McFarlane’s. Friendly, professional and super helpful. A special thanks to Imogen and Christina for being absolute stars!
Thank you for taking the time to leave us a review Amy, we are so pleased to hear you had such a positive experience.
5/5
GoogleAn excellent agent you can trust. This is a truly professional estate and letting agent who are driven by exemplary customer service. Shaun and his team do things right and give honest advice throughout. This is refreshing and really valuable when selling your home. Highly recommended!
5/5
GoogleAlways been more than happy with the service at Mcfarlane both on the rental side and the sales side. We have used them for many years We have just used them for a sale of a property and I must say everyone at the sales office was exceptional . Jo was our ‘go to ‘ person and seamlessly helped us through the whole procedure Nothing was too much trouble for her or the team . 5* service all round Thanks Guys!
Hi Anne, thank you very much for the lovely review. It really is appreciated you taking the time to write this. We wish you all the very best for the future.
5/5
GoogleChristina Hughes of the Cricklade Branch was very friendly and communicated in a timely manor when any concerns arose and had ideas on how to resolve any issues effectively.
Thank you for your review, I will be sure to pass your comments across to Christina.
5/5
GoogleThank you to the lovely Christina, who without her support and daily check ins/updates, I would have been lost. It was a very long chain and with that comes stressors in multiples. She goes above and beyond every day. Thank you from the bottom of my heart and if the boss is reading this…you definitely need a rise! I have never experienced this high level of customer care…so much appreciation.
Thank you for your lovely review Jane. I will pass your comments across to Christina :)
5/5
GoogleJust sold and bought property through the old Town branch, Anita and team gave excellent professional service the best estate agents in Swindon will never use anybody else again.
Hi Matthew, thank you very much for the glowing review. I will certainly pass this on to Anita and the sales team. Best wishes.
5/5
GoogleCan’t speak highly enough of Jo. Always on top of everything. Proactive and professional service to ensure the purchase went smoothly. Always prompt to respond to everyone involved during the whole of the process. Couldn’t have been any more patient and kind during what can be a stressful time. Highly recommended.
Hi Jennifer, Thank you very much for your lovely. It really is appreciated.
5/5
GoogleMet with Tamsin for a viewing and was extremely impressed. Tamsin shared her local knowledge with me (from out of area) and knew her stuff about the property. Furthermore, she was friendly and extremely approachable and extremely professional.
Brad, thank you so much for your 5 star review. We really do appreciate you taking the time to post this.
5/5
GoogleVery good experience.
Hi James, thank you so much for the 5 star review.
5/5
GoogleFantastic service from the team at McFarlane. Far better than any other agents that I encountered in the Swindon area. They could not have been more helpful and the communications were excellent. Great team!
Hi David, we really do appreciate you taking the time to give such a lovely review. We wish you all the very best for the future.
5/5
GoogleI am writing to commend the Cricklade team and especially Christina who provided an excellent service throughout the sale of my late brother's house. For a number of reasons, this was a long and difficult process, but Christina was always supportive, keeping in regular contact and working hard to find solutions. Her commitment went above and beyond my expectations. Many thanks.
Thank you for your 5* review Diana.
5/5
GoogleWe are very fortunate to use them to buy my house. Jo Costin has always been there to answer my questions through out the buying process. Jo Costin was very professional and available with my queries. We will highly recommend them if you are a buying a property.
Hi Pankaj, Thank you very much for your kind words and your recommendation. Best wishes.
5/5
GoogleAbsolutely outstanding service, work, professionalism and dedication for the 2nd time from all staff at Mcfarlane North Swindon, From the initial meeting with Nick to completion every detail was explained & queries dealt with quickly. Jo was outstanding, went above & beyond again. All staff are a friendly bunch with passion and dedication.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jamie, thank you for your lovely review, it is very kind of you and we truly appreciate it.
5/5
GoogleJo was so helpful and friendly from start to finish - Our sale was far from straight forward but the communication and advice/assistance from Jo always calmed our worries and stresses and answered questions when we struggled to get them elsewhere. Would recommend McFarlanes to anyone.
Hi Nia, thank you very much for your recommendation and your review. It is very much appreciated.
5/5
GoogleExcellent service from Jo and the whole team of McFarlane. Would definitely recommend them
Hi Lilou, thank you for your recommendation.
5/5
GoogleHighly Recommended - Christina is all over the status of sales and pushes everyone along with high energy and dedication; whilst Tim is a great sounding board providing detailed knowledge of the mkt and industry.
Thank you for taking the time to leave us a review James. I will make sure your comments are passed across to Tim & Christina.
5/5
GoogleI'm very Happy with Mcfarlane agency:) I meet amazing and helpful people there. Jo was the best 👌 she sort all my issues and question very quickly ❤️❤️❤️❤️highly recommended 😊😊😊 …
Hi Ewa, thank you for your lovely review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for McFarlane Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
McFarlane Sales & Lettings branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 3 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Swindon has the most, with 502 reviews rated 4.1 out of 5, followed by Cricklade with 313.
The four McFarlane Sales & Lettings offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Andy wrote: "I wanted to sell my property in Cricklade. I visited another estate agent and nearly fell asleep with the amount of waffle I got! I was surprised at the amount ..."
6 reviews from buyers, rated 4.7 out of 5 on average. For example, Amanda wrote: "Sylvia was very helpful , informative and always able to assist any of our queries. I found her to be very proffessional whenever I spoke to her. I would highly ..."
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
Yes. In The Trusted Agent 2026 awards, Cricklade won Trusted Agent. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 9 other industry awards since 2021.
