Trusted Agent profile
★★★★★
236 reviews across 2 offices and 3 platforms
Maskells Estate Agents Ltd has two offices, all in London. Together they have 236 reviews on three platforms, rated 4.9 out of 5 overall.
213
Reviews on Google
All 2 offices
6
Reviews on Facebook
All 2 offices
17
Reviews on Trustpilot
Business-wide
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Maskells Estate Agents Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have rented a flat through Maskells. Megan has been extremely helpful and assisted me through the whole process.
Thank you for your kind words Efe, it has been a pleasure helping you and I hope you love your new home! Megan and the Maskells team
5/5
GoogleWe had an excellent experience working with Alex Coutts from the Kensington Maskells office. We needed our move to happen within a tight 4-week window, and Alex handled everything with impressive speed, calmness and professionalism. Nothing was ever too much trouble, he managed all enquiries efficiently, and was always available when we needed him. What really stood out was his flexibility and thoughtfulness. He allowed us several visits to the apartment for measuring and planning, something that’s pretty rare with London agents, making the entire process feel smooth and supported from start to finish. Even once the paperwork was done, he continued to assist right through to the final stages of the move. Would highly recommend Alex, a genuinely brilliant agent.
5/5
GoogleExtremely professional, reliable and dedicated firm. They have been a pleasure to work with, and have achieved a great outcome for us in London. Highly recommended.
It’s been a pleasure to help you Ed and here’s to a long and happy tenancy. Best wishes, Tabitha and the Maskells team.
5/5
GoogleI am writing to highly recommend Alex Coutts for his exceptional professionalism, dedication, and expertise as a real estate agent. Over the course of our collaboration, Alex has consistently demonstrated qualities that set him apart as a true leader in his field. From the very beginning, Alex impressed me with his deep knowledge of the market, attention to detail, and unwavering commitment to meeting my needs. He went above and beyond to ensure that every aspect of the process was seamless, from property searches to negotiations and closing. His ability to anticipate challenges and provide innovative solutions was invaluable, and his communication was always clear, timely, and professional. What truly stands out about Alex is his genuine care for his clients. He took the time to understand my preferences, priorities, and concerns, and he tailored his approach accordingly. His patience, empathy, and positive attitude made what could have been a stressful experience enjoyable and rewarding. Alex’s work ethic, integrity, and passion for real estate are evident in everything he does. He is not only a skilled agent but also a trusted advisor and a pleasure to work with. I have no doubt that he will continue to excel and bring immense value to your team and clients. 👍🏻👍🏻👍🏻
5/5
GoogleMoving from New York to London was not an easy process. We spoke with a number of brokers and by far the most helpful was Alex Coutts. He gave honest and helpful feedback, even when he didn’t stand to gain. Highly recommend working with him.
Thank you Logan, for your review. It was a pleasure assisting you and I am pleased I could help you with your move. Feel free to get in touch should you need any further help or advice Kind regards, Alex and the Maskells team
5/5
GoogleI had a great experience in securing an apartment in London with Megan and the Maskells team. She made an effort in making sure that everything was simple, smooth, and ultimately successful. If you are looking for a property in London, I recommend referring to Megan and her helpful team.
Hi Patrick, it was a pleasure to work with you and find your new home, I hope you love your time there! Megan and the Maskells team
5/5
GoogleRating only, no written review.
Thank you, Natalie. Its been a pleasure working with you. Tabitha and the Maskells team.
5/5
GoogleHaving rented before through Maskells, I was looking for a short stay for a client.. Megan at Maskells was very efficient and worked super quickly to ensure it was a swift and fast service, handled everything from start to finish. I will be definitely be using Maskells again for future rentals. 👍💯 Also I would definitely recommend Megan to people looking to rent in the area.
It was a pleasure working with your and your client Mahmoud, I look forward to working together again in the future! Best, Megan and the Maskells team
5/5
GoogleRating only, no written review.
Dear Issy, thank you for your kind review of Maskells - your estate agent in Chelsea!
5/5
GoogleRating only, no written review.
Dear Jassim, thank you for your kind review of Maskells - your estate agent in Chelsea!
5/5
GoogleWithout a doubt, Maskells went above and beyond to ensure the sale of my property. I cannot recommend them highly enough. Thank you doesn't cover it.
Thank you for your kind words Hillie! It was wonderful to meet you and to work together on your amazing apartment! Best, Gareth and the Maskells team
5/5
GoogleIt was my first time working with Maskells. I'd definitely use them again. Megan Green was a pleasure to work with!
Thank you for your kind words, Jemima, and Carl, it was a pleasure working with you also. Megan & the Maskells team
5/5
GoogleSelling a property is a highly stressful process, much more so than we had anticipated. Having an agent like Angus Baker at Maskells was crucial. Had it not been for him I believe we would have given up on the process and put the house up for rent until the market calmed down, which was less than ideal for us. Angus was always at the other end of the line and very supportive throughout the entire process. We relied on his advice and expertise constantly and felt confident that he would guide us in the right direction every time.
Thank you so much for your 5-star review, Lorena. It was a pleasure to work with you both and I am so pleased we managed to get such a positive outcome for you. Best of luck with your new project.
5/5
GoogleMaskell’s are always incredibly professional, knowledgeable and responsive. Their dedication to achieve the best possible outcome for all parties are impressive and they always provide clear and honest advice, helping all parties make informed decision whether it is a sale or a rental. Especially Tabitha and Alex; their expertise coupled with their friendly approach makes them both a pleasure to work with. Highly recommend.
Dear Ebba, thank you so much for your kind words! Best, Tabitha, Alex & the Maskells team.
5/5
GoogleWe have been so impressed by Maskells throughout the letting process. They have made everything seamless and straightforward. A huge thank you to Tabitha and all of the team.
Emily, thank you so much for your review. Its been our pleasure to help you find a tenant. Best wishes, Tabitha and the Maskells team
5/5
GoogleIt has been a pleasure working with Angus Baker Baker of Maskells on a recent exchange. Without Angus's tireless involvement, keen commercial acumen and ability to push for things in a diplomatic but firm way we would not be here today. Maskells and Angus are the reason we were able to exchange today. We are very grateful.
Thank you very much for your kind words, Mark. It was a pleasure to deal with you both and I hope you both enjoy your new home immensely. Best, Angus and the Maskells team
5/5
GoogleMaskells Kensington is what residential real estate service should be. They worked hard, were honest and found me an excellent tenant in a very timely manner. They gave advice when I asked for it, but did not insult me and try to "sell" me on things the way many estate agents do. Highly recommend!
Its been an absolute pleasure to work with you Jennifer. Thank you for your kind words. Best wishes, Tabitha and the Maskells team.
5/5
GoogleMaskells Kensington is by far the best agency we worked with. We moved around 5 times since we live in London and the team at Maskells is just at a diff level, they have been our go-to for our last 2 moves. They really care about the tenant and look after their wellbeing and best interest. It’s a relationship and not a transaction. Particularly Tabitha who’s been wonderful to my family and helped us find exactly what we want, facilitated the moves and dealt with any issues we had with utmost professionalism and care.
Thank you so much for your review. Its been such a pleasure helping your family. If we can be of any further assistance please do not hesitate to contact me. Best, Tabitha and the Maskells team
5/5
GoogleI worked with Maskells on the sale of my flat. Angus and Jamie were excellent advisors in what was a tricky process. They stuck at it and achieved a very good outcome.
Thanks for the review Michael. It was a tricky sale indeed but we are delighted to have delivered an outstanding result for you. Naturally, if you need anything else, we would be delighted to help. Wishing you the best of luck, Jamie, Angus and the Maskells team.
5/5
GoogleWe work with Maskells over 2 years now and it was always easy to communicate with them, schedule bookings, negotiate and get paid.
Thank you Busy Bees, we love working with you guys too - great team work! Best, Maskells
5/5
GoogleWe have had a wonderfully positive experience with Jamie at Maskells and couldn’t recommend them highly enough. Thank you Jamie, it’s been a pleasure working with you and your team at Maskells.
Dear Ayesha, thank you for your kind words. If we can help in the future, don't hesitate to get in touch. Best, Jamie and the Maskells team
5/5
GoogleI have worked closely with Mitchell Murphy since February and have found him and the wider Maskells team to be charming, intelligent, thoughtful, efficient and most of all professional. The property we have worked together on has been unique and with its challenges and Mitchell was constantly looking for new solutions or angles to achieve a positive result. He was very creative in his approach to the problems that we encountered and always had a good humour in our conversations. I would not hesitate in bringing more business to him and Maskells and would recommend them without hesitation.
Many thanks for your kinds words Rosie. Looking forward to doing more business with you in the future. Best, Mitchell and the Maskells team
5/5
GoogleVery professional service and clear communication.
Thank you Henrik. Its been a pleasure to help you and your daughter. Tabitha & the Maskells team
5/5
GoogleTabitha Maud was exceptional in facilitating the letting of my residence. A straightforward and efficient process, underpinned with the utmost courtesy. Both the company and the agent have been flawless in their execution. Enormously grateful
Thanks for your kind words Olly. Its been a pleasure to help you. Best wishes, Tabitha & the Maskells team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (71 Walton Street) has the most, with 176 reviews rated 4.8 out of 5, followed by London (105 Kensington Church Street) with 79.
The two Maskells Estate Agents Ltd offices, by town:
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