1/5
GoogleWorst customer service and amateur staff who have no clear WHAT they are talking about! They don't even deserve a star as a rating!
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,818 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,818 reviews on three platforms, rated 3.1 out of 5 overall.
523
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,293
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
LQ's three offices, most reviewed first. Each has its own page.
Latest reviews from every LQ office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleAbsolutely rubbish! Poor customer service, unresponsive, don't fix anything, difficult to reach
1/5
Googlelived in one of there flats for years in forest gate - the main communal front door was broken and wouldnt lock - in the 5 years i was there it was never repaired despite multiple requests.
2/5
GoogleBuilding is lovely,reception personel very understanding.My neighbors sister and friend were fobbed off abismaly and as i say building is lovely East Thames has as a Care provider and disabled peoples homes provider has failed miserably and i believe them to be culpable watch your local news.
1/5
GoogleThese guys are a joke. Its probably not their fault, let's face it, they are probably understaffed and budget due to government cuts and the whole setting up a company to operate public service is a joke too. but anyway, based on what is going down at Meath crescent in Bethnal green, globe town, they cannot manage anything
1/5
GoogleRubbish! Don't reply to any emails, nothing gets done. Been waiting for over a year for a new door. Windows leaking and nobody cares, complaints don't get dealt with.
1/5
GooglePossibly the worst housing staff in the world. Repairs take forever to answer!..if your lucky enough for them to pick up phone?..promises of upgrades go unfulfilled...they don’t care and are poorly organised...
1/5
GoogleExtremely poor customer service by both East Thames Limited and their associated Partner Interserve, failed to identify and resolve simple fault in weeks time, bad management. I will certainly avoid or do not recommend others to buy a property associated with East Thames and L&Q Group.
1/5
GoogleIf you live in a property run by these imbeciles - may god help you. The most pathetic contact center in the modern world. You call one day and speak to a team then the next day some other company in some other part of the country answers, with no connection to what you called about. You get passed between several teams, put on hold for ages, then get told there is no record of what you called about and they make you feel like you have done something wrong! The staff themselves are OK - what I refer to as IMBECILES are the ones who run the place. They all need to be sacked.
1/5
GoogleWorst housing association ever. I'm being harassed for rent despite getting 80% housing benefit which is paid 4 weeks in arrears.Been taken to court for possession for ridiculous amount of rent amounting to £174.Think twice before you rent from them go elsewhere.Dont waste your time.House was flooded 4 years ago repairs still not carried out outside to prevent another.
1/5
GoogleIts actually no stars, because interserve is better left avoided due to its nature of giving horrible service. By those who work on the field of Liaision due to not responding to phone calls and also keeping customers updated at all times of a concern that was left with them by a customer. Also most interserve builders have a lousy quality to their working habits, not all of them but most of them. Calling the head office is a sin as to never getting through to them is a common feature of this company. And once connection is successfully made, customers are usually left scratching their head as if customers did something wrong. Kitchen works time estimated to Finnish by according to interserve is always wrong as to might never be completed being more precise, amongst other issues, I hope customers will not have to bare with, in a nutshell; interserve has always been lousy, will always be lousy and is lousy and East Thames is a joke.
1/5
Google1997, we moved to the current property. We signed the contract as Temporary Accommodation. We got a letter from East Thames Appeals Panel, signed & agreed by Adrian Shaw that when a property becomes available in the areas of my choice we will be given that. Rochelle Blackman is a manager of lettings. She knows my situation but has never contacted us since 1997 to review or to tell us if they found any property for us. Is this a race thing? Higher up in the East Thames head office they do not want them to find anything for us. I believe this has got to do with my colour. Lettings manager Rochelle Blackman might have got her orders from higher up not to contact me. In 1997, Adrian Shaw said that when a property becomes in my areas of choice, Rochelle Blackman knows this, and she will contact me. But still to this day no one has contacted me. Recently, I spoke to my new housing officer. Even she asked me if anyone has come to review the housing needs. My answer was NO. She has passed my message to Rochelle Blackman, but, again she has not replied. Long time ago, we had a lady from East Thames come to our house, Flore Ferreira. She said that the current property is not right for us as it is too small and she knows we are in a Temporary Accommodation & will do everything she can to help us. She will find something for us as that is her job. After that day, I have not heard from her. She has not contacted us again. Higher up has stopped this. That is what I think. 100%. I believe, higher up has told her to stop contacting me. Again, is this to do with skin colour? It seems to me there is a lot of prejudice coming to me from East Thames. Unfortunately, race plays a bigger part for me as a brown skinned person. I cannot change my colour. Palms Hotel Agreement set up by the Housing Ombudsman, I was told by Victor Da Chuna that east Thames will find another landlord. This was over 15years ago. East Thames Anti-Social Policy is a fraud. Over 10 year period, my next door neighbour has been & still is giving us problems. He was arrested outside my door. He has had 3 fights outside near my door. Her son used to come where I used to work and racially abuse me. I had to leave the job because the owners did not want any trouble. East Thames did not want to see CCTV Recording of him taking a piss 4 feet away from my front door while his girlfriend was watching him & kept us awake all night fighting with his next door neighbour, because he is English. Even when he was arrested outside my door, no action was taken by East Thames. Barbara Coster knows about this. White paint was thrown in my garden, which means, “White people are superior”. Black toast was thrown in my garden, which means “he is going to burn down my house”. Have had Hot Dog in a bun with a string wrapped around it thrown in my garden, “which means my coffin”. Rice was thrown in my garden, which means “Indian people, we eat a lot of rice”. Condoms were thrown in my garden, which means “Indian people have a lot of kids”. All these meanings were told to me by PC Moore. He even spoke to east Thames and told them the meaning.
1/5
GoogleEast Thames & ALL it’s staff are an absolute joke. Trust me. This is not just a bad review. It is a terrible review. This isn’t a case like a bad utility company or mobile phone network. East Thames is probably the worst out of any organisation in the UK. They literally fob you off for absolutely everything. The staff are rude. They use their internal voicemail to screen your calls. Not answering their direct numbers and not ring you back. They ignor e-mails & they hang up on the phone. I am actually genuinely surprised that this organisation isn’t in special measures with the government body moving in to troubleshoot the mess. They have basically got themselves locked into rubbish contracts with their maintenance company Interserve. They are trying to use “ASTONS” instead ( at great financial cost ) but they are useless aswell. The bunch of clowns working at & running East Thames are basically incompetent. Whoever is making decisions and directing this shower, should be sacked. The whole organisation is a joke. The negative reviews are not a coincidence. They are accurate. Avoid this organisation at all cost. You will regret it if you don’t.
1/5
GoogleWorst Housing Association ever! Me and my 3 children are being made to live in a property riddled with damp and mould, my daughter is allergic to it and my 1 year old son has asthma attacks due to it! They ignore me when i email them and just neglect us! Absolutely disgusting!! - *UPDATE* after posting this 7 months ago, me and my children are still being neglected by East Thames!!! I am ignored on a regular basis!
1/5
Googleworse experience...just moved into a new property managed by them...leakages in pipes, faulty doors and toilets from the first week. Its been nearly half a year now after non-stop follow ups and still now solution. Good luck if you are managed by them...god bless you
1/5
GoogleIf I could give a bit fat 0 then I would! Absolutely awful landlords! I have a list as long as my arm RE repairs that are still to be carried out, some which have been pending over a year, not to mention a neighbour upstairs that is running a drug house and causes constant disturbance, yet they are dragging their heels and doing the absolute least to improve the situation. I would never, ever recommend them to anyone wanting to rent a property, they are an absolute joke!
1/5
GoogleEast Thames Housing Association, violate the very principle of equality by giving greater weight to the interests of its own staff members. As a tenant for five years, my rights have been violated and I feel busticated. The house, that I have the misfortune of inhabiting. Is very old and is in need of major repairs. It smells because of the rising damp and my son and I get ill because of it. Moreover, there's not enough insulation in the loft area, the windows produce so much condensation, it makes the floors wet. And in the winter, the wooden doors expand due to the cold air. I have complained about this, but pompous pedantic East Thames seems to do what they do best; ignore and hope you go away, so that they can have their champagne lunches. As for the staff, I have met a few that are understanding. But the majority of the staff have this Sisyphean cruel streak, proving that morality counts for nothing when it clashes with self-interest.
1/5
Googleideally I would give a minus rating but it is not available. Despite being a leaseholder and despite making complaints about the communal gates/doors being broken for over a year I always get the same answer "the repair job is with contractors" hence just pass the buck and do not ever repair anything. Also their housing managers resign after 4 months as they cannot themselves stand East Thames because they are so bad. In the last 18 months I have seen 5 different Housing Managers resign!!! The council has informed me however East Thames are refusing to pay for the repairs because they do not want to spend any money - why am I paying service charges!!?? Worst Housing Association/Landlord ever! AVOID EAST THAMES AT ALL COSTS!!!
1/5
GoogleHorrid Company. Never turn up for appointments at times. Repairs staff are rude and despite getting names nothing is done. Have serious medical conditions and need help with neighbour issues and the housing officers never return emails or calls and ignore me so I'm trapped in a place and I'm very unsteady and sick and alone. My complaints go unanswered and I'm told I'm uncooperative which I'm not. Will keep enduring to be placed in a safe quiet place and be looked after correctly by them. Awful people. Make me more unwell.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,479 reviews rated 3.1 out of 5, followed by Sidcup with 1,678.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
