Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,092 reviews on two platforms, rated 4.0 out of 5 overall.
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loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleIf you want constant housing issues then loc8me is the company for you Shambles of a company who like to make a lot of false promises, feel sorry for any tenant looking at joining loc8me in 2025.Also massive (GDPR) concerns and issues along with being left with no bins for 2 months and having no access to our front door due to high amounts of toxic waste being left outside our front door.
1/5
GoogleThis is the worst agency ever in the world ,this guys are wicked ,heartless and inhuman ,they could careless even if you are dieing from their Accomodation ,i am still living at their accommodation since the day i moved in I have had sleepless night and depression and yet paying heavily for this Accomodation ,they claim to be Gd that nobody can do them anything but one day they will meet their match
1/5
GoogleThe service is really bad. There is mostly no response for maintenance requests. Very unhappy with the service provided after terming the accommodations to be luxury student accommodations.
1/5
TrustpilotErroneous letting agency that fail to deliver
Being a landlord using Loc8me as a letting agency has been a series of horrible experience. They overcharged me for utilities, council tax and I was made to pay for a barrage of repairs and bills the moment I took over the property. Many things begin to “break down” and contractors get engaged by the company to start doing repair works on my properties, without any proper quotation from the vendor. It feels like that the letting agency take a cut from whatever the vendors bill me. They are already taking a cut of the tenant rent. They were consistently representing the interest of the vendors they engaged. I would assume the company would represent my interest since they take a cut from rental collected. Most repair work in the properties were done without any proof of work being carried out. No picture was shown before and after the work. Such pictures has to be requested for. When pictures were shown, time stamping were missing. When asked about having the time stamps, it was added on later. Even the quotations provided were erroneous and I had to check and verified the cost and the specifications of the replacement. On one instant, my boiler has to be changed and I was told it was 30KW boiler but after I checked and verify, it came back to be a 35KW boiler. This is absolutely unprofessional. This was just one of the many errors that was made over the last 4-5 months. Calling up the head office was incredibly bad. Poor customer service and was keen to just put down the phone and pass on the issue to someone. I also told the team in Hull to take my feedback as an opportunity to level up and update their customer service experience. I think this falls on deaf ears and I hope having this review will help them to improve their service in the months to come and I will be happy to update on their progress.
5/5
TrustpilotLawrence was very helpful and great…
Lawrence was very helpful and great showing us round. Thanks!
Hi Gina,Thank you for the feedback, this will be sure to be passed onto Laurence! We are glad to hear that you were exceptionally happy with your viewing experience.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat Viewing Experience
Have recently been looking for student accommodation which has been a struggle, I found loc8me and was in contact with Lewis, he couldn’t have been more helpful. He was able to answer all my questions about the viewings. Couldn't recommend him enough as I’ve now found some accommodation.
Hi Ollie,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations. I will make sure to pass on your feedback to Lewis!Many thanks,loc8me Team🍊
5/5
TrustpilotHouse Viewing
Ashton was really helpful and friendly with the viewings.
Hi David,Thank you for taking the time to leave your review, David! We're delighted to hear that your viewing with Ashton was so positive. Your feedback has been passed on to the Loughborough team and Ashton.Many thanks,loc8me Team🍊
5/5
TrustpilotHappy Tenants
Recently moved into a property with loc8me in hull and it has been nothing but lovely. Me and my friend have so much useful help from our property manager Lydia, it’s been nothing but a pleasant interactions so far. We have only been at the place for 2 months but so far all our needs have been met. This property is really nice and the team are really helpful and supportive.
Hi Thendai,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me over the past two months has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know Lydia has met your expectations. I will pass on your kind words to her directly!Many thanks,loc8me Team🍊
5/5
TrustpilotVery nice agent
Very nice agent! very patient and friendly. Kay and Rachel helped me a lot. And the house is great, they introduced the information about houses, help us find good house in durham!
Hi there,It is great to hear that Kay and Rachel have been accommodating and has provided such a positive experience. We appreciate you taking the time to leave a review and we will ensure to pass this on to them directly - And we hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
5/5
TrustpilotUsing Loc8me
My experience using Loc8me to find accommodation in Manchester was great. Communication was clear, consistent and helpful. The quality of service was high from Laurence & Cynthia. Would definitely recommend.
Hi Vaishak,Thank you for sharing your experience and recommending us! It means a lot to us that you're happy with our service throughout your house hunt, and we truly appreciate your support. Your feedback will be passed on to Laurence and Cynthia.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat Service
Laurence was brilliant and very helpful showing us around our potential houses for Second Year Uni
Hi Sasha,Thank you for sharing your experience! It means a lot to us that you're happy with our service throughout your hunt for your second year house. Your feedback will be passed on to Laurence.Many thanks,loc8me Team🍊
5/5
Trustpilotfind good house for us very…
find good house for us very responsible😀good experience. Markhim led us to view a good house source，give us many feed back and information
Hi Mingyan,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Markhim! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
5/5
TrustpilotAmazing and very helpful and eased our…
Amazing and very helpful and eased our worries :)
Hi Alicha,We appreciate you taking the time to leave such a positive review! Many thanks,loc8me Team🍊
5/5
TrustpilotRoss. Only good experience from loc8me
Agent Ross was so helpful and brilliant within a failing company. His ability to solve problems was astounding compared to our previous experience with the company. Yes our house had serious problems, but did he do everything he could to help? yes he did!
Hi Theo,We are pleased to hear that Ross has been super helpful throughout your tenancy - We will ensure this is passed on and the level of service continues!Many thanks,loc8me Team🍊
5/5
TrustpilotCarmen
Personable staff member, really friendly and helpful
Hi Ethan,Thank you for taking the time to share your experience with Carmen and writing such positive feeback!Many thanks,loc8me Team🍊
5/5
TrustpilotGreat help from Carmen
Carmen was very helpful with finding properties and showing around flats, great information given.
Hi Holly,Thank you for the feedback, this will be sure to be passed onto Carmen! We are glad to hear that you were exceptionally happy with her service whilst on your hunt for your new home.Many thanks,loc8me Team🍊
5/5
TrustpilotAshton was nice & super helpful in…
Ashton was nice & super helpful in finalising the house and getting us a good deal
Hi Suhaani,Thank you for you review and we hope you enjoy your tenancy with us! I will also make sure to pass on your positive feedback to Ashton.Many thanks,loc8me Team🍊
5/5
TrustpilotAshton was really lovely and helped us…
Ashton was really lovely and helped us finalise a really nice house!
Hi Sumedha,We are thrilled to hear that Ashton has been super helpful on your house hunt and you have taken a house with us!Many thanks,loc8me Team🍊
5/5
TrustpilotWonderful experience with Ashton!
Rating only, no written review.
Hi Hui,We will pass on your positive feedback to Ashton - Your review is greatly appreciated!Many thanks,loc8me Team🍊
5/5
TrustpilotJashmin is always so helpful to deal…
Jashmin is always so helpful to deal with , communication is key with me & shes very organised , makes my jobs with Loc8me so much easier Jarrod Taft The Lawncare co
Hi there,Thank you so much for your kind words and positive feedback. We are delighted to hear that you find Loc8me to be a professional and organised team to work with. Thank you so much for taking the time out to share your experiences - We will pass this on to Jashmin!Many thanks,loc8me Team🍊
5/5
TrustpilotJashmine was very helpful and friendly…
Jashmine was very helpful and friendly throughout. A fantastic company to work with and Jashmine was so professional.
Hi there,Thank you for taking the time to leave your review! We're delighted to hear that Jashmin has provided a professional and informative service, this will most definitely be passed on.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat customer service by Jashmin
Great customer service by Jashmin! Very happy
Hi Mr Latham,Thank you for the feedback, this will be sure to be passed onto Jashmin! We are glad to hear that you were exceptionally happy with her service.Many thanks,loc8me Team🍊
5/5
TrustpilotLawrence was nice and helpful thank you
Hi Lola,Thank you for taking the time to leave a positive review - your feedback is greatly appreciated!Many thanks,loc8me Team🍊
5/5
TrustpilotFlat hunting
Carmen was lovely and showed me some great properties! Really enjoyed my experience.
Hi Bara,Thank you for sharing such positive feedback on your viewing experience with Carmen, I will make sure this is passed on!Many thanks,loc8me Team🍊
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Loughborough has the most, with 763 reviews rated 3.8 out of 5, followed by Nottingham with 751.
The three loc8me offices, by town:
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