Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,092 reviews on two platforms, rated 4.0 out of 5 overall.
399
Reviews on Google
All 3 offices
693
Reviews on Trustpilot
Business-wide
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loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHalle was very nice when showing me and…
Halle was very nice when showing me and my friends round 3 different properties :)
Hey Christina, Thanks for your review! We’re glad to hear Halle made your viewings enjoyable and showed you a good range of properties. We’ll be sure to let her know. Many thanks, loc8me Team🍊
5/5
TrustpilotLoc8me review Halle
Great customer service and helpful advice!
Hi Augustine, Thank you for sharing your positive feedback for Halle, I will make sure this is passed on! Many thanks, loc8me Team 🍊
1/5
GoogleIf I was able to rate this company lower I would. Genuinely had the worst experience with them, from regular accounts of people walking into my house with no knock or 24 hour warning (which is illegal) to not getting a highly serious mould issue I had dealt with. Anytime there was an issue that needed sorting they would never reply, we weren’t notified when we moved in that the room was STILL having building work going on and wasn’t finished. The amount of people we had come into our house un-notified was ridiculous, especially when living in a studio flat where the front door leads to the bedroom (you can imagine the stress of just being in bed in your own home). This company is run to make as much money as they can and as cheaply as possible, they breach so many regulations and laws that I am shocked they are still running. For anyone looking for compensation from this company or to complain, go to Property Redress Scheme (hint, it’s at the bottom of their website, ironically). They know students are too scared to say anything and will pay as little as they can just to have a home and this place takes advantage of that, renting out dangerous and cheaply put together houses. Also just to say, no one is believing all the five star reviews you guys have, that just happen to know people on a first name basis.
5/5
GoogleI have a viewing with Christian and it was nice
1/5
GoogleAvoid Loc8me at all costs. The flat had severe mould, damp, broken ventilation and an insect infestation from the day I moved in, and months later the problems still weren’t resolved. Even after the council issued legal requirements for repairs, Loc8me ignored parts of the report and even claimed the council had “misinterpreted” their own inspection. Communication was a nightmare, wrong dates, missed appointments, contradictory information, and less than 24 hours’ notice for major works. Contractors repeatedly turned up with no idea what they were actually booked for. I was even told works would go ahead “whether I’m there or not,” which is completely unacceptable. This tenancy has caused constant stress, health issues, and disruption. Easily the worst property management I’ve ever experienced. I would never recommend renting with Loc8me.
5/5
TrustpilotHallie
Hallie was very welcoming and informative
Hi Jamie, Thanks for the lovely feedback! Great to hear Hallie made you feel welcome and kept everything clear and informative, we’ll pass this on to her. Many thanks, loc8me Team🍊
5/5
TrustpilotHallie was very helpful and polite 👍🏻
Rating only, no written review.
Hi Max, We are so glad Hallie was able to help and made the experience a positive one, we’ll be sure to let her know! Many thanks, loc8me Team🍊
5/5
Trustpilotbest customer service !!
Honestly , the best customer service ever by Josh , genuinely was so helpful and amazing with finding me some properties, and made the whole experience really fun !!!
5/5
GoogleChristian was a great guide for us today, he was informative and was very helpful.
5/5
GoogleChristian showed us around and was a great host
5/5
GoogleChristian showed us three houses and were successful viewings. Thank you!
5/5
Google5 stars just for the maintenance guy! Peter fixed the ceiling in my bathroom and the tap quickly and efficiently. He was very considerate and friendly, and he cleaned everything up afterwards. Thank you!
1/5
GoogleReally wish I could give a negative star review, but this is as low as I can go. I have waited almost 2 months since leaving for my deposit to be sorted out, and I have not heard a response in 2 weeks regarding this despite continued attempts to get in contact. And they try to scam you out of part of your deposit under the guise of a mattress cleaning fee, because "oh students will never fight back on it", even though the mattress didn't need cleaning (their own words from their own reports). It is extremely predatory and abusive. While letting, our "emergency" problems (such as having a broken fire escape door) were left unattended for months. I do not recommend this experience to anybody, and I would always say to stay very very far away from Loc8Me.
5/5
GoogleAmy was so helpful, answered all questions quickly and made viewing process easy, thank you
Thank you for leaving a review! - We're happy that you had a good experience.
5/5
GoogleAmy was super helpful! Very easy process of securing our student house.
We're delighted to hear you have had a good experience with Amy!
5/5
GoogleLooking for houses and attending viewings through loc8me was fast and simple. Aaron showed us around the properties, he was enthusiastic and informative which made the process a lot less complicated. We got free drinks upon arrival and Aaron drove us back after the viewings. We would recommend
5/5
GoogleAaron took us on multiple house viewings and was very informative and friendly. Understood what we were looking for and was overall very helpful! Would recommend this company
1/5
GoogleRating only, no written review.
5/5
GoogleReally helpful, very attentive and committed to helping us find a house. Unfortunately our lower budget meant we didn’t go for the house in the end but would have loved being in a loc8me house. Aaron was particularly helpful and put a lot of effort into finding us a good deal, much appreciated!
5/5
GoogleThe viewing was great with lots more info given than expected and also more properties shown then expected which is always a bonus! A big thank you to Amy for the help. 😁 …
5/5
TrustpilotHad a great viewing
Had a great viewing , with useful information on the area and logistics from Harry
5/5
TrustpilotShe was great
5/5
TrustpilotMe and my friends were showed around a…
Me and my friends were showed around a house by Halle who was very helpful and made sure we got a good feel for the whole space, unfortunately wasn’t the house we ended up going for but she was very helpful and made it a great experience!
5/5
TrustpilotHalle was absolutely brilliant and…
Halle was absolutely brilliant and answered all our questions perfectly!! Provided us great insight into the property and couldn’t recommend her more!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Loughborough has the most, with 763 reviews rated 3.8 out of 5, followed by Nottingham with 751.
The three loc8me offices, by town:
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