Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,092 reviews on two platforms, rated 4.0 out of 5 overall.
399
Reviews on Google
All 3 offices
693
Reviews on Trustpilot
Business-wide
loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe had a viewing with Ella and she was…
We had a viewing with Ella and she was very approachable and friendly !
Hi Gaurav, Thanks for the kind words - Great to hear Ella made you feel comfortable during your viewing, we’ll pass this on to her! Many thanks, loc8me Team🍊
1/5
TrustpilotSo unsafe
Flats are constantly being broken in to and tenants threatened, and Loc8me won’t even install a proper lock on the front door, let alone CCTV or burglar alarms! What a joke. Won’t even meet with us to discuss the issues property, been going on for 6 months.
Hi Amelia, We’re very concerned to read this and are sorry you’ve been left feeling this way. Security and tenant safety should never feel compromised, and we recognise how serious these concerns are. We would really value the chance to step in and address it properly. Please contact us directly so we can investigate this in detail and work towards a resolution as quickly as possible. Thank you, loc8me Team
1/5
TrustpilotUnsafe and uncaring
I wouldn't recommend using these guys if you value things like being able to sleep through the night or having a working lock on your door.
Hi Edward, We’re really sorry to hear about your experience, this is not the standard we aim to deliver. Issues around safety and property security are taken very seriously. We’d really like the opportunity to look into this and get it sorted as quickly as possible. Please contact us directly with more details so we can investigate and support you properly. Thank you, loc8me Team
1/5
TrustpilotDon’t rent from Loc8me. They don’t care about tenant safety
Loc8me refused to respond to requests to install cctv, better locks, and burglar alarms from tenants when their flats were constantly being broken into. Men have got in and threatened sexual violence against tenants. Loc8me dismiss concerns and did nothing. And absolute disgrace. Don’t rent from them. They don’t care about tenant safety.
Hi Scott, We’re really sorry to read this and take these concerns extremely seriously. The safety and wellbeing of our tenants is a top priority, and it’s concerning to hear that you feel this hasn’t been the case. This isn’t the experience we want anyone to have, and we would like to urgently look into this matter further. Please contact us directly with more details so we can investigate fully and take appropriate action. Thank you, loc8me Team
1/5
TrustpilotTenants living in fear due to loc8me’s…
Tenants living in fear due to loc8me’s refusal to provide safe living. All they’re asking for is CCTV, locks on their doors and not having to worry about sexual assault from strangers due to easy access to the building. They’ve ignored tenants simple asks putting them all at risk whilst taking thousands in rent off them. Shame!!
Hi Ethan, We’re truly sorry to read this and take what you’ve raised very seriously. Feeling unsafe in your home is not acceptable, and we understand how distressing this must be. We want to ensure these concerns are properly reviewed and addressed. Please contact us directly with further details so we can escalate this and take the appropriate action as quickly as possible. Thank you, loc8me Team
1/5
TrustpilotThese guys are con artists
These guys are con artists. They don't look after their tenants and don't provide a secure place to live. Not even a lock on doors. They laugh at tenants threatened with rape. Don't rent with these guys ever!
Hi Dave, We’re really sorry to read this and are very concerned by the seriousness of what you’ve raised. This is not the standard we expect, and we do not tolerate any situation where tenants feel unsafe or unsupported. We would take these allegations extremely seriously and want to investigate this as a priority. Please contact us directly with more details so we can look into this fully and take appropriate action. Many thanks, loc8me Team🍊
1/5
TrustpilotNo concern for a females safety…
My daughter moved into a property that has all male tenants without being told of this, there also Asian and have little spoken English, which made me as a parent uncomfortable however since September there has been multiple instances which have been reported to loc8me but only general conversations have been had with the tenants and nothing has changed
Hi there, We’re extremely sorry to read this and are very concerned by what you’ve described. The safety and wellbeing of our tenants is a top priority, and this situation is clearly not acceptable. We understand how distressing this must be for both you and your daughter. This needs to be urgently reviewed, and we want to ensure it is escalated and handled appropriately. Please contact us directly as soon as possible with full details so we can investigate thoroughly and take the necessary action. Thank you, loc8me Team
1/5
TrustpilotDidn't have a house for half a year
Didn't have a house for half a year. I am a student and they told us that the house would be ready for September. However, when the time came they delayed it by about two weeks. The house kept getting delayed. It wasn't ready until around December time. They also told us that we would be given alternate accommodation if the house wasn't ready. However, they pulled out on that as well. This meant we were sleeping on sofas for the first term of uni.
Hi Luke, We’re very sorry to hear about your experience, we understand how difficult and disruptive this must have been, especially at the start of your university year. The delays and lack of suitable alternative accommodation you’ve described are not the level of service we aim to provide. We would really like to look into this further and understand exactly what happened so we can address it properly. Please contact us directly with more details so we can investigate and support you. Many thanks, loc8me Team
1/5
TrustpilotLoc8me Loughborough laugh at students.
Terrible company. Signed last year, Constantly reported issues and they never took any of them seriously. It wasn’t till I went in person that there would be progress. They were hackling and leaving threatening voicemails towards the end of my stay.
Hi there, Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel your experience with us fell below expectations. We take all maintenance reports and safety concerns seriously and are disappointed to hear that you felt these were not handled appropriately. We would never intend for any communication to come across as threatening or dismissive, and this is not reflective of the standards we aim to uphold. We would welcome the opportunity to look into the specific issues you’ve raised and review the communication and maintenance history linked to your tenancy. Please contact us directly at molly@loc8me.co.uk with your property address and tenancy details so we can investigate this properly. We are always working to improve our service and appreciate feedback that helps us do so. Kind regards, Molly - Loughborough Branch Manager
1/5
Trustpilot🚩 Serious Concerns About Tenant Safety, Negligence, and Unethical Practices at Lock8me Loughborough
I have witnessed on many occasions that Lock8me staff knock on tenants’ doors without announcing themselves as “Lock8me,” and then slam the doors without showing respect to other tenants. Additionally, the maintenance staff knock and immediately unlocks and opens the door without waiting to see whether someone is at home. This behaviour is extremely disrespectful.
Hi Natalia, We’re sorry to hear you’re still feeling this way. As mentioned previously, we have been in contact regarding these concerns and are continuing to review the situation. To ensure everything is handled as efficiently as possible, we kindly ask that any ongoing queries or updates are kept within the existing communication thread. Many thanks, loc8me Team
5/5
TrustpilotI spoke to Ella in the Leicester branch…
I spoke to Ella in the Leicester branch today regarding the contract that my daughter needs to sign and she was really helpful, she understood my questions and advised professionally. Thank you Ella, much appreciated.
Hi Laura, Thanks so much for your feedback! We’re really glad Ella was able to help and give clear, professional advice, we’ll be sure to pass this on to her! Many thanks, loc8me Team🍊
2/5
TrustpilotJust let themselves in!
They didn’t give notice to view my son’s flat and let themselves in at a bad time! Totally unacceptable and also a security worry.
Hi Lemony, We’re really sorry to hear this, that’s not the experience we want for any of our tenants. Your concerns around notice and security are completely valid, and we take this seriously. We will look into what happened and make this right as quickly as possible. Many thanks, loc8me Team🍊
5/5
TrustpilotKelly Kirke amazing
Kelly Kirke the contractor did a brilliant job at my property. Well done to her !
Hi Hojabry, We’ll make sure Kelly gets the this feedback! So glad to hear she did such a great job at your property. Many thanks, loc8me Team🍊
5/5
TrustpilotJosh was amazing
Josh was amazing! He made us feel so comfortable and talked us through all the details so we fully understood. He had great knowledge of the properties. Very impressed. :)
Hi Emily, Thank you for your lovely feedback! We’re so glad to hear Josh made you feel comfortable and explained everything clearly, we’ll be sure to pass this on to him. Many thanks, loc8me Team🍊
1/5
Trustpilotthey are bloody useless
they are bloody useless, our house is awful in bath - the kitchen flooded 3 times since moving in, our garage is unusable, our garden is unusable, the lights in the top room didn’t work for 6 months and they do nothing about it. DO NOT GO WITH LOC8ME FOR STUDENT HOUSING!!!!
Hi Ellie, We’re really sorry to read about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially when it comes to maintenance and living conditions. We’d like the opportunity to look into these issues so please contact our team directly so we can investigate and assist as soon as possible. Many thanks, loc8me Team🍊
1/5
GoogleAt the end of tenancy they have put up fake expenses for repairs, when the entire house has been given back exactly how it was given to us. Moreover, my tenancy with them was just for 3 months during which I have taken care of my room well and even cleaned the mold that was there when I moved in. It has now been 10 months since the tenancy ended and they have not yet refunded any deposit.
5/5
Google5 stars for Peter (Petr) the handyman. Incredibly polite, cracked straight on and did a great job of every task.
5/5
GoogleChristian took us around to view 5 properties today, he was absolutely amazing. We couldn’t have had a nicer guide, he was very thorough and honest. We took one of the houses on the spot- so thank you!
5/5
GoogleA person came to fix our radiators which have been cold for the longest time. Now that it's almost Christmas, I'm really grateful that Peter came to fix our heating, and now I'm warm and happy. Thank you, Peter. :)
1/5
GoogleI would give 0 stars if I could. My experience with Loc8me has been the most stressful and unprofessional tenancy I’ve ever dealt with. …
5/5
TrustpilotGreat viewing experience
Great viewing experience, nice house and service. And very clear introduction for place and service.
Hi Xuejing, Thanks for your feedback! It’s great to hear you enjoyed the viewing and found the introduction to the property and service clear and helpful. Many thanks, loc8me Team🍊
5/5
TrustpilotChristian
Christian showed me the apartment. Very pleasant and friendly, made me feel very comfortable and answered all my questions. It was an amazing experience thank you!
Hi Gloria, Thank you for your lovely review! We’re so pleased to hear Christian made you feel comfortable during your viewing and answered all your questions, we’ll be sure to pass this on to him. Many thanks, loc8me Team🍊
5/5
TrustpilotGreat viewing experience
Had a viewing with Harry yesterday and he was great. Answered all our questions and showed us some good houses
Hi Izzy, Thanks for your feedback! We’re glad to hear Harry made your viewing a great experience and helped you explore some good options. Many thanks, loc8me Team🍊
5/5
TrustpilotHalle
Halle was very helpful at showing us around the houses we wished to see. And she made sure to provide us with the correct information and answer any questions that we had about the properties
Hi Abigail, Thank you for sharing your experience. It’s great to hear Halle took the time to show you around and made sure everything was clearly explained. We’ll be happy to pass your feedback on to her. Many thanks, loc8me Team 🍊
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Loughborough has the most, with 763 reviews rated 3.8 out of 5, followed by Nottingham with 751.
The three loc8me offices, by town:
