Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,092 reviews on two platforms, rated 4.0 out of 5 overall.
399
Reviews on Google
All 3 offices
693
Reviews on Trustpilot
Business-wide
loc8me's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHad a smooth experience when moving out…
Had a smooth experience when moving out and Connor helped facilitate the process very well
Hey, Thank you for your review! We're so pleased to hear you had a smooth move-out experience and that Connor was able to help make the process straightforward. Many thanks, loc8me Team 🍊
5/5
TrustpilotConnor was extremely helpful with all…
Connor was extremely helpful with all aspects of the process. He removed any anxiety and worries I had and allowed for a seamless move. Couldn’t have gone any better
Hey Brodie, Thank you for your kind review! We're so pleased to hear Connor was able to make the whole process feel smooth and stress-free. Many thanks, loc8me Team 🍊
5/5
TrustpilotHad an issue resolved
Had an issue so called up the Nottingham branch. Tom helped me alongside the team to resolve this issue. Good service.
Hey, Thank you for your review! We're pleased to hear that Tom and the Nottingham team were able to help resolve your issue and provide a good service. We really appreciate your feedback and will be sure to pass your kind comments on to the team. Many thanks, loc8me Team 🍊
1/5
TrustpilotSuleman
This is one of the worst estate agent ever in UK,the building leaking, food being Stalin, no hot water no heating for weeks,the mattress full of bugs which cause my daughter getting rush all over her body ,the carpet all warn out fully of bugs,we had homeless people sleeping inside the building for months even after reporting it took loc8me weeks to kicked thim out and another week's to fixed the front door all the students never feel safe ,the windows not closing properly during winter time, All these problems still they say we can't get out of agreement and if we leave we have to pay until end of August.😔😔 To all student in Birmingham bywater building please be aware of them *Loc8me* and stay far away from these crooks!! When you go to view the accomodation they promise you everything will be fixed within a week so they give agreement to sign as soon as do..that's it now they got you hooked they will take months to fixed and than break down again.
Hi Suleman We are sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns. The issues you have raised are all matters we take very seriously. Throughout the tenancy, our team worked proactively with contractors to address reported issues as quickly as possible. Where repairs or remedial works required specialist attendance or external approvals, we kept tenants informed of progress, expected timelines, and any updates available to us. Regarding building security, we acted upon reports of unauthorised access, taking measures to remove individuals from the premises and arranging repairs to secure entry points. We understand how important safety is for our residents and regret any distress caused while these works were being completed. We have also installed a new CCTV system throughout the building which has helped. Maintenance and repair issues can sometimes take longer than expected when parts, specialist contractors, or wider building works are involved. However, we strive to ensure all residents are kept updated throughout the process and that concerns are escalated where necessary. Many thanks, Rik - Branch Manager
5/5
TrustpilotReally helpful and easy to work with
Really helpful and easy to work with, house is really nice.
Hey Elliott, Thank you for your kind review! We're delighted to hear that you found our team helpful and easy to work with, and that you're enjoying your house. We really appreciate you taking the time to share your experience and hope you continue to have a great stay with us. Many thanks, loc8me Team🍊
1/5
TrustpilotFemale safety and inadequate…
Female safety and inadequate investigation so I contacted and wrote a previous review in relation to my daughters safety within a property that was rented out by this company that may suggest no one uses as they rebut all responsibility when things get tough and I am now left in a position of seeking legal advice which I will take all the way my daughter originally too the tenancy on under the impression there was another female within the property that later pulled out but my daughter was not informed and then moved 2 males into the property that intimated her and went into her room and bathroom when told the company they did nothing would not supply locks on doors when asked for security and this there response I am sorry to hear that Abbie has felt uncomfortable in the property. We do take any concerns around tenant safety seriously, and I can see from the communication that the branch has already responded to the issues raised and spoken with the other tenants where appropriate. As previously explained, Abbie viewed and accepted the property as it was, including the layout and the fact that there are no locks on the bedroom doors. We have also checked the pre-tenancy communication and there was no request made for a female-only house share. The tenancy agreement remains legally binding and there is no break clause, so Abbie and her guarantor remain liable for the rent unless a suitable replacement tenant is found. We are unable to release Abbie from the tenancy on the terms suggested. That is our final position on this matter. Where allegations relate to threatening, criminal, or inappropriate behaviour, these should be reported to the police so they can be properly investigated. As managing agent, we cannot make findings on criminal allegations, but we will continue to respond to any reported tenancy or property management issues in the correct way. We also need to be clear that, due to data protection and the tenancy position, we can only discuss certain details with Abbie and her named guarantor. We will therefore continue any further tenancy-related correspondence with the appropriate parties. I appreciate this is not the outcome you were hoping for, but our position has now been confirmed.
1/5
TrustpilotTerrible company
Terrible company, they will try and find way to charge you more. Worst company to deal with, AVOID LIKE THE PLAGUE - Lincoln Branch.
Hi Yash, I am sorry to see that your experience with loc8me resulted in a one-star review. I have spoken to the Property Manager who will reach out to you directly regarding your complaint. If you have any further issues, please do not hesitate to email me directly at rikhil@loc8me.co.uk Many thanks, Rik - Branch Manager
5/5
TrustpilotChristian was very helpful and…
Christian was very helpful and accommodating in helping us find a house
Hi Alfie, Thanks for your kind words! We’re really glad Christian was able to support you and make the process of finding a house easier, we’ll be sure to share this with him. Many thanks, loc8me Team🍊
5/5
TrustpilotI had very good a smooth customer…
I had very good a smooth customer service experience especially from Ollie from loc8me.
Hi Lithin, Thanks for your feedback! We’re really glad to hear you had a smooth experience and that Ollie was able to support you along the way - we’ll make sure this gets passed on to him. Many thanks, loc8me Team🍊
5/5
GoogleI’ve had a very positive experience with Loc8me, both as a contractor and a tenant on and off since 2016, which gives me a well-rounded view of how they operate. As a contractor, they’ve always been professional, organised, and clear in their expectations. Communication is consistent and effective, making it easy to complete work efficiently and to a high standard. Payments are reliable and always on time. As a tenant, I’ve found them equally responsive and fair. My deposits have always been returned in full, and when I ended a contract early, I was treated fairly and even received three weeks’ rent back. A special thanks to Emma, whose hard work really stands out. She plays a key role in connecting contractors and landlords, ensuring everything runs smoothly. Her support, including providing references when needed, has been greatly appreciated. Overall, a professional and well-run company that I’d happily recommend.
5/5
GoogleAlways really helpful and friendly!
5/5
GoogleI went to view a couple houses today on Sharpley road and I was shown around by the lovely Jess. She was very kind and answered all the questions I had, while talking to through the process of moving in and everything. It was very quick and easy!
5/5
GoogleMolly was amazinggggg at getting my property rented out and did everything for me , I wish everyone was as helpful as molly . Well done molly
5/5
GoogleGeorgia from Loc8me was very professional and helpful in finding my group some properties. She went above and beyond to show us houses that had just been added to their site.
5/5
GoogleRating only, no written review.
5/5
GoogleWe had Darcey lead us through our house viewing. She was great was able to answer all our questions, and made it a very smooth viewing.
Hi Benrick Thank you for your review! We will make sure that Darcey sees your lovely feedback. Molly
1/5
GoogleUpdate: 2026 Do not believe any reassurance or excuses given by this agency afterwards, they are only putting on a show. Once they have your money, you are treated with no respect. The contract clearly states that the move-out date is 30 June, but it does not specify any time. Even before the end of June, they kept pressuring us from early June to leave the property and repeatedly chased us asking when we would move out. This is not lawful！ I rarely leave reviews, but future tenants, especially international students, deserve to know this experience. After proposing unreasonable deposit deductions and additional charges, the agency refused to meet or communicate properly. Tenants are not complaining without reason. Many international students come to the UK for only one year. At the end of tenancy, we are under intense pressure from dissertations, graduation, and job searching. Agencies may assume students will not have the time or energy to challenge unfair deductions for a few hundred pounds. However, £300 is not a small amount for students, it can represent an entire month of living expenses. Many of us hesitate to tell our families or ask for additional financial support, yet we are expected to accept charges we genuinely believe are unjustified. During our tenancy, the agent attempted inspections roughly every two weeks, sometimes outside working hours and occasionally with less than 24 hours’ notice, which felt intrusive and unnecessary. We later understood why inspections were so frequent, areas that became dirty during normal living were later used as justification for deposit deductions. Despite thoroughly cleaning the property one week before moving out and correctly placing the bins for council collection, we were still charged £40 for rubbish removal. We used half a year until January to argue our deposit. We therefore had to prepare extensive documentation, including comparative photographs, inventory extracts, and video evidence, in order to formally dispute the deductions through the Tenancy Deposit Scheme adjudication process. At the end of the tenancy, the agency attempted to claim £450 in deductions, even though the protected deposit itself was only £300, effectively asking us to pay additional money beyond the deposit. Many of these charges related to pre-existing conditions or normal wear and tear. A number of deductions were proposed despite the check-in inventory clearly documenting pre-existing marks, stains, and general wear and tear. Several charges appeared to relate to routine maintenance rather than tenant damage. Be prepared to clean everything carefully anytime if you choose to rent with this agency. Update: 22th May They informed move out date is 30th June But force us to move out 9am! We have to move out one night ahead to meet the ddl! If you asking anything about the date, they will come to your house and check for a whole day and shoot photos in the house everywhere with no reason. If you dare to write bad of them, they will force you to meet them! Be careful! 5 days ago, the score was 3.4 On Google Map, and then the recent review is all 5 stars. But no evidence to prove the 5 score reviewers truly lived in their property! ----------------- Original review: Unprofessional & Disrespectful Informed at 4PM but want to come in from 1PM Constant and Intrusive Inspections, Complete Disregard for Privacy Disorganised, Unresponsive, and Disrespectful Staff Sky-High Bills, Yet We Do Their Work £40 /week/persona for utilities forced to manually read and submit gas and electricity meter readings ourselves Zero Accountability After Move-In They do not deserve your trust, or your rent.
Hello Jikun, Thank you for your feedback. We take all reviews seriously and appreciate you sharing your experience. Our move-out procedures, including the move-out date and time, are clearly outlined in the tenancy agreement, and we strive to ensure all tenants are fully informed. Regarding the deposit deductions, we follow the Tenancy Deposit Scheme’s procedures to ensure transparency and fairness. We understand that moving out can be stressful, and we aim to make the process as smooth as possible. If you have any further questions, feel free to reach out. Molly
5/5
GoogleScott is a good asset manager , easy to approached and replied quickly when we have a concern about the flat.
Thank you for your kind words! We’re really pleased to hear that Scott has been approachable and responsive in supporting you. We’ll be sure to pass on your feedback to him. If there’s ever anything else you need, don’t hesitate to get in touch. Molly
5/5
GoogleJust had an inspection, everything went super smoothly, very friendly. Huge thanks to Scott for his great professionalism!!
Hi Karam Thank you so much for your lovely feedback! We’re delighted to hear your inspection went smoothly and that Scott made such a positive impression. We’ll be sure to pass on your kind words. Molly
5/5
GoogleScott has been incredibly helpful, professional and easy to talk to. Throughout the whole year, Scott’s effort in making sure the flat, and my stay at the flat was comfortable was noticed, and honestly stands out across my many in different accommodations throughout Loughborough during the years. Thanks Scott!
Hi Khalid Thank you so much for such thoughtful and detailed feedback! We’re absolutely delighted to hear that Scott has made such a positive impact on your experience and that his support throughout the year stood out to you. Molly
5/5
GoogleHad a great experience with loc8me Loughborough. Molly was fantastic in letting my property, she kept me updated every step of the way. Paige has also been great on the asset management side, always helpful, proactive and professional. Overall, a really positive experience with the team!
5/5
GoogleGreat experience, the team were organised, responsive, and easy to deal with throughout. Communication was clear and everything was handled smoothly. A special mention to Emma who was particularly helpful and went above and beyond.
5/5
GoogleChristian showed us around the property, and was very helpful in answering our questions
Thank you for your feedback! We’re glad Christian was able to help and answer all your questions during the viewing. We appreciate you sharing your experience! Molly
1/5
TrustpilotLoc8me Leeds: do not trust
Loc8me Leeds offered my daughter a flat with her friends, all the contracts were signed, guarantor in place, deposits paid then they came back and said that the price was wrong and tried to increase it by £30 per person/ per week. They said it was an admin mistake and would not honour the advertised price or the signed contracts. Absolutely disgusted with this company.
Hi JM, Thank you for your feedback. We sincerely apologise for the frustration this caused your daughter and her friends. Please be assured that this was the result of a human error during the initial application process. We have multiple stages of verification to ensure all contracts are accurate before they are fully executed. Unfortunately, during these final checks, a significant discrepancy in the advertised price was identified. While we understand the timing was far from ideal, these processes are in place to ensure all agreements are legally and financially correct for all parties involved. At the time, our team worked hard to provide the group with as many alternative options as possible to help them secure housing. We value our reputation with the Leeds student community and regret that we couldn't reach the original outcome you were hoping for. Best regards, Hollie - Leeds Assistant Branch Manager
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Loughborough has the most, with 763 reviews rated 3.8 out of 5, followed by Nottingham with 751.
The three loc8me offices, by town:
