loc8me estate agents in Loughborough, Nottingham and Durham

★★★★★ 5/5

Google

I was a bit nervous about the initial process but Heidi put me at complete ease and I couldn’t be happier. She is an absolute asset to your team - thank you SO much Heidi! 🤩 …

Elli · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

My experience with Loc8me has been great so far! I really credit the smoothness of the entire process to Kush, he's been a major helping hand throughout with his guidance and instruction.

Nshuti · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Great marketing, always giving out freebies to students which is always a nice touch. Had a lovely chat with Jack D about horses and he was very knowledgable about lboro and the houses available. Think he’s got a future in this game.

Farrell · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Google

Awful experience whilst renting with loc8me in Loughborough for 9 months. When we first moved in things in the flat were broken such as toilet roll holder and the extractor fan with poor finishes such as concrete floor covered in dry paint which looked horrendous. They broke the contact several times by walking into our flat to do viewings we were not made aware of and did not receive 24h notice. The wifi did not work properly for more than 3 months, we would have to hotspot the tv with our phones to watch anything. They lied to us in the viewing stating we could get parking permits for the roads near the property, only to be told when we moved in by the council it’s 2/3 permits per building (there were 9 flats in the building so only 1 flat was allowed permits) we had to risk getting a ticket every time we parked outside our flat because of them, we had no where else to park which left us stressed every day. The electric would randomly turn off in our flat and be off for hours or 2 days whilst we were at work resulting in having to throw away all of our food in the fridge& freezer, we waited all day for this to be fixed (they did not pay the bills, this is why the electric was off) to be told we would have to go and stay in a hotel that night whilst still paying full rent. We did not get all of the food replaced because they would only go to sainsburys which did not sell some of the things we had bought and had to throw away. At one point there was work being done outside, the water suddenly shut off and it would remain off for more than 24 hours, meaning we could not wash our dishes, have a shower, use the toilet/flush the toilet, brush our teeth with water, we had not been warned the water needed to be turned off for more than a day so we could have stayed somewhere else, honestly disgusting. Mould also started to form on the windows because they had not included vents in the plans for the flats, we were given a dehumidifier which didn’t help much and nothing else was ever sorted. We would log repairs that needs doing such as the knobs for the dresser would fall out every time we opened it, they would mark it as repaired, we would get home from work expecting it to be repaired to find out no one had been round to repair it and it had been marked as repaired? it would take weeks for them to repair anything properly. i wouldn’t bother renting with loc8me as the stress of everything was too much to handle and the service was disgusting.We couldn’t wait for the contract to end so we could escape the nightmare. Do not rent with loc8me as we had so many problems it’s not worth the stress!!

Katie · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Kush Kush has provided a way to considered our needs and diligently pushed for us to be satisfied. He has been considerate and patient with us and I am really grateful as most would continue to another potential tenant without any consideration. For this I am extremely grateful

Semilogo · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

I’ve been with a few management agencies now and Loc8me has been the easiest to work with by far! Thanks to all at Loc8me and especially to my asset manager Conor for the great work he does and his enthusiastic, helpful attitude.

Simon · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

I can confidently say that my overall experience has been very positive eith loc8me. Personally the property has been up to standard and the management have been very helpful. Specifically, I had an issue which was resolved very courteously and fairly by David Murphy who is the property manager. I can recommend Loc8me to any students looking for a place to stain in loughborough :).

Daniel · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Google

Atrocious service. During tenancy was ok, but they refuse to return deposits even after confirming that they are owed back in full. Predatory/scam, fabricated extra charges snuck in such as rubbish removal for £40 on move out when there is none, had to complain and provide evidence to prove this. Currently waiting for £407 back and have been chasing the office for 5-6 weeks with little clear response and no result. Wanted to rent for a 3rd year with them but they’ve just been impossible to deal with since moving out.

Joe · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Great company, I have had a few issues with other companies before trying to take advantage of students but I feel Jack D really cared about us and wasn't trying to cheat us! Found a great property in the perfect location.

A · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Google

If i could give this company 0 stars I would. I booked a studio that was supposed to be ready in august 2021 but was not - even though a contract was signed. The company notified that it wasn’t ready, in august, one month before moving in and failed to provide an alternative. It’s 2023 and I still don’t have my deposit back.

Mariza · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Google

I booked a studio property with Loc8me in preparation for my move to Loughborough and paid a deposit. It was going to be one of their newly refurbished apartments ready for October. In August, I was informed that the property would not be ready for my move and that the contract would be cancelled or alternatively there were 2/3 other properties left. The next day, I was told only one property was remaining that was half the size of the original studio yet for very similar rent. Overall, I had to deal with last minute cancellations and finding a new place with a different company. I do not recommend booking properties undergoing refurbishments with this company.

Ayesha · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

The service I received from Lo8me was exceptional! Conor was very patient and kind with me, I would definitely recommend this lettings agency to anyone who wants to have a nice hassle free house!

Dora · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Been staying with a different agency for my first two years of university. Thought I'd call up loc8me to ask what houses they had for this year and Jack D really helped me out! Gave me multiple options and was very friendly when viewing around! Top service all around!

James · 26 August 2023 · loc8me Loughborough

★★★★★ 2/5

Google

Went to see a property with a very professional and friendly agent, she even took me to another property which I liked more. I used WhatsApp to reserve the room. They texted me to send the details and we will write the contract straight away. I sent the details back within 5 minutes. They texted me back the next day that they gave it to someone else. Very unprofessional and wasted my time.

Cibo · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Google

The day I was supposed to move into my apartment someone was still living in my room. The kitchen was full of trash and there was mold in the fridge. We had to contact loc8me several times before it got cleaned. I am still waiting to get my deposit back although my tenancy ended 11 weeks ago. All in all very bad experience and I recommend everyone to not rent with this letting agency!!!

Los · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Heidi was amazing! I honestly cannot thank her enough for her continue support throughout the whole process. She made everything so easy and as somebody who gets anxious about these things, she completely understood and guided me through this. I am so thankful for her kindness and cannot recommend her enough!! A credit to her team. Thank you Heidi!

Tia · 26 August 2023 · loc8me Loughborough

★★★★★ 5/5

Google

Have had mixed reviews for Loc8me in the last few years but this year I have nothing but good things to say about them! Jack D on the lettings team helped us find a great student house for a good price and our property manager made all maintenance requests run smoothly.

James · 26 August 2023 · loc8me Loughborough

★★★★★ 1/5

Trustpilot

DO NOT GO ANYWHERE NEAR THIS COMPANY

DO NOT GO ANYWHERE NEAR THIS COMPANY. (BRISTOL) I have just finished my tenancy with Loc8me, and I will advise everyone to stay away from this company. Myself and my housemates have had nothing but issues with Loc8me. We had multiple issues with the property when we moved in (July 2022) and we had issues until the end of our tenancy (June 2023). There was not a single day in the tenancy where we had no maintenance issues with the property. There are way too many maintenance issues we had in the space of a year to list, but I will mention a few. We arrived at the property and it was a state. Signs of drug use were obvious within the property as there were nitrous oxide canisters under the sofa cushions which were left there despite cleaners coming in to clean the place. We were informed that the previous tenants moved out the day before we moved in, so they did not even bother to check the property before we moved in. One of my housemates doors was completely smashed in when we moved in, with no door handle and no lock so they could not lock their room. We also arrived with mould and damp all over the house, and this was never sorted. They hired someone to gather a quote to get rid of the mould, that person came and we never heard anything about this again, so we lived with mould and damp for a whole year. We had to resort to buying mould remover, however the mould always grew back. This mould was due to the dodgy roof of the property which was causing water to leak into the house and into peoples bedrooms, and was not fixed until about 6 months if not more into our tenancy, despite the mould and damp issues within the bedrooms being reported the day we moved into the property a year ago, and no matter how much we complained this was not met with a matter of urgency, but we were met with rudeness and were treated like children and not adults. They had the impression that because we were students we should not be taken seriously, however we are switched on and fought back as much as we could to get the issues in the house sorted as this mould and damp was starting to affect people’s health and was making people contract respiratory problems. Also for a good 2 months at the start of the tenancy we had to wash dishes in the tiny bathroom sink as the sink in the kitchen did not work, despite us explaining this multiple times to loc8me, and it took them 2 whole months to resolve this issue. Additionally, the shower on the middle floor had problems from start to finish, with it being re-sealed about 5 times, which was causing the shower to leak and come through the ceiling causing the ceiling to fall apart, which was an extreme health hazard and we were very lucky that the ceiling did not eventually cave in due to the severe water damage. This was met with zero urgency. With one and a half months left on the tenancy, they decided to replace the shower, which had been extremely unsafe for well over a month at this point, meaning 8 people had to share 2 en-suites which were in peoples bedrooms for 3 months in total until the end of the tenancy. I really would advise people to stay away from this company. Myself and my housemates have had nothing but a bad experience with Loc8me and have nothing positive to say about this company. I am so happy the tenancy is over and that I will never have to deal with this pathetic excuse for a student housing company again. They also try to scam you out of your deposits charging you for the most stupid things, for example, they tried to charge us over £300 for redecoration due to the damp and mould on the walls which they should have removed themselves.

BW · 21 August 2023 · loc8me Nottingham

★★★★★ 4/5

Trustpilot

Monument House (Newcastle)

Loc8 me took over building I was renting my flat in in around May 2022 (move in September 2022). Can’t fault their property manager Phil as he was really quick to sort any issues out (moved in to flat with a TV with no power cable, etc). Main benefit of them taking over was them replacing the circuit laundry with normal washing machines and dryers which were significantly better as well as free (compared to £5 per wash and dry). Moved out of the flat end of June and got full deposit back (little bit of hassle with the deposit being returned due to some money being sent to previous company who ran building and some being sent directly to Loc8Me) but good communication and got it all sorted in the end. Would recommend them from personal experience

Consumer · 15 August 2023 · loc8me Nottingham

★★★★★ 1/5

Trustpilot

Useless, unethical- loughborough

I have never encountered such an ineffective and unethical rental agency in my entire life. Sophie from loughborough is so unprofessional. Takes 3 days to answer one query. Changes her own words during every conversations. Her mathematical calculation skills are mind blowing. She made so many mistakes in my contract. STAY AWAY FROM LOC8ME!!!! It's a trap!!!!!!!

Chloe · 4 August 2023 · loc8me Nottingham

★★★★★ 1/5

Trustpilot

Started of well speaking with Shoaib

Started of well speaking with Shoaib, but then when we got passed to the mangers to take on a whole property they had no idea what they were doing, we had to almost tell them what to do. Messaged them and emailed but no response on the next steps. Went in to speak with them and the manager she confirmed they would send the next steps. However after two weeks, nothing back even after two follow up emails. They have missed out on a great opportunity, taking my business else where.

Tyrone · 30 July 2023 · loc8me Nottingham

★★★★★ 1/5

Trustpilot

STAY AWAY!

STAY AWAY! DO NOT RENT!I could write essays about how disgusting this company is first off they are extremely unprofessional and scandalous from arguing and speaking down to tenants on group chats then deleting the chats and kicking everyone to ensure nothing gets out to the internet dropping out every 2 months and then tasking 3-6 hrs to fix it, extremely unorganised maintenance takes forever to get done and when they arrive they are completely unaware of what flat to go to and which room needs maintenance and the most disgusting horrible thing of all they mess with the contract as my move out date was changes to a month earlier and they also try to scam you out of your deposit by charging you for the dumbest stuff.PLEASE FOR YOUR OWN SAKE DO NOT RENT WITH THIS AGENCY I CANNOT EMPHASISE THIS ENOUGH!!!!!

Taegon · 11 July 2023 · loc8me Nottingham

★★★★★ 1/5

Trustpilot

IF I CAN RATE A MINUS, I WOULD!!

If I can rate the place a minus, I will. NEVER RENT WITH THESE CLOWNS. From bad heating to bad piping to horrible waste disposal etc. Our house was smelling like the gutter for months and these clowns said they couldn’t perceive any smell and did nothing about it. We couldn’t cook and couldn’t sleep in the house and had to report to council. They locked up the group so we don’t complain about the horrible management. We had a time when our front door wouldn’t open and for 48 hours we had to scale the fence to go out through our neighbours because our second exist which is supposed to be at the back wasn’t functional also!! I can write a whole essay about these clowns. STAY AWAY for your sanity!!

Customer · 24 June 2023 · loc8me Nottingham

★★★★★ 2/5

Google

Rating only, no written review.

Patrick · 20 June 2023 · loc8me Nottingham