Trusted Agent profile

loc8me estate agents in Loughborough, Nottingham and Durham

4.1

★★★★★ Great

1,151 reviews across 3 offices and 2 platforms

loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.

Google logo

3.7 / 5

457

Reviews on Google

All 3 offices

Trustpilot logo

694

Reviews on Trustpilot

Business-wide

Our offices

loc8me's three offices, most reviewed first. Each has its own page.

Latest reviews from every loc8me office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Really appreciate the time and effort…

Really appreciate the time and effort the team goes into when explaining contracts, viewings and all that’s included in the tenancy. Emma , Lydia and Izzy are all very kind and will answer all questions. Even the silly little ones .

Lara · 20 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Lara,Thank you so much for taking the time to leave your feedback! We have passed this to the Hull team; if you ever have any further questions, you know where to find us!Kind regards, loc8me

5/5

Trustpilot

Jimmy in Leicester was great

Jimmy in Leicester was great. So helpful.

Troy · 19 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Troy, Thank you for your feedback! We're thrilled to hear that Jimmy in Leicester was so helpful. We strive to provide the best service possible, and it's great to know that Jimmy made a positive impact on your experience. If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!Kind regards, Jack - Branch Manager

4/5

Trustpilot

Amy was very very lovely,

Amy was very very lovely,It was quick and efficient and I had a great experience exploring the graduation house !!

Megabus · 17 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you for your kind words; we are pleased to hear you had a pleasant experience with our team and we will be sure to pass on the message!Kind regards, loc8me

5/5

Trustpilot

Very good

Very good. Nice flat in Leicester, Jimmy was very helpful. Would recommend.

James · 16 May 2024 · loc8me Durham

Agent replied · 16 June 2024

Hi James, Thank you for your kind words! We're glad to hear that you are pleased with your flat in Leicester and that Jimmy was so helpful. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!Kind regards, Jack - Branch Manager

5/5

Trustpilot

Great Experience with Loc8me Hull the…

Great Experience with Loc8me Hull the girls are so polite and helpful. their knowledge is second to none, Lydia, Izzy and Emma help with all maintenance and rent queries very efficiently and even provided us with a guide to living with Loc8me to help and advise where best possible

Ben · 16 May 2024 · loc8me Loughborough

Agent replied · 16 June 2024

Hi Ben, Thanks so much for the lovely feedback. Our team in Hull works very closely with our maintenance team to fully understand property needs and help improve your experience! We have passed this back to the Hull team.Kind regards, loc8me

5/5

Trustpilot

Graduation House in Nottingham exceeded…

Graduation House in Nottingham exceeded my expectations, thanks to Amy's exceptional service. From the initial call to the viewing, she made me feel valued and heard. Amy's attentiveness, kindness, and thoroughness in addressing all my queries truly made the experience seamless. Highly recommend!

Comfort · 16 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Comfort,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto the team! We are pleased to hear you received such great service.Kind regards, loc8me

5/5

Trustpilot

I’m in college I went to visits one of…

I’m in college I went to visits one of my friends that live in Williams house and I bumped into Emma at wills house then we started speaking about what I’m doing for uni and what accommodation I want to look at and everything like that she was really helpful, if I go to Loughborough uni I will definitely give Emma a call.She has great hair aswell.

Sam · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Sam,Thank you for taking the time to leave a review.We are happy to hear Emma was helpful with your queries. Good luck with your exams and hopefully we see you at Loughborough Uni soon!Kind regards, loc8me

5/5

Trustpilot

Outstanding service

Loc8me, with Sam, Emma, Lydia and the team epitomizes excellence in the letting industry. Their quick response, proactive approach to maintenance, and professional service sets them apart from the rest. Keep up the excellent work! James

James · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi James, Thank you so much for taking the time to leave feedback! It’s always a pleasure to manage your properties. They are of the highest standard and a delight to show to prospective tenants.Kind regards,loc8me

5/5

Trustpilot

Excellent

Loc8me very efficient

Nancy · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Nancy, Thanks for the feedback, we are glad to hear you're happy with our services!Kind regards, loc8me

5/5

Trustpilot

Jimmy from the Leicester office was…

Jimmy from the Leicester office was very helpful when I moved in and answered any questions in great detail.

Charlie · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you so much for your kind words, Charlie! We're thrilled to hear that Jimmy from our Leicester office provided you with such excellent service during your move-in process. We take pride in our team's dedication to providing detailed answers and support to our valued customers. If you ever have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!

5/5

Trustpilot

As a student renting from this company

As a student renting from this company, I've had a positive experience with Jimmy and the Leicester branch, They've been attentive to student-specific needs, ensuring a smooth renting process and addressing concerns promptly. The company's commitment to maintaining student houses reflects in the well-kept properties, creating a conducive living environment. Overall, a reliable choice for student housing with an attentive and effective asset management team.

Consumer · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you so much for sharing your positive experience with us! We're delighted to hear that Jimmy and our Leicester branch have been attentive to your student-specific needs, ensuring a smooth renting process and promptly addressing any concerns that arise. At loc8me, we understand the importance of providing comfortable and well-maintained properties for students, and we're thrilled that you've found our commitment reflected in your living environment. Your feedback motivates us to continue providing reliable and attentive service to all our tenants. If you ever need anything or have any further feedback, please don't hesitate to reach out. We're here to make your student living experience as enjoyable as possible!

5/5

Trustpilot

jimmy from the Leicester office was…

jimmy from the Leicester office was very helpful and was very professional

Evan · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you for taking the time to share your experience with us! We're delighted to hear that Jimmy from our Leicester office provided you with helpful and professional service. We strive to ensure that all our team members deliver the highest standard of professionalism and assistance to our customers.If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help make your experience with us as smooth and enjoyable as possible!

5/5

Trustpilot

I experienced great service from jimmy…

I experienced great service from jimmy morris at the Leicester branch, he was professional and very helpful

Sarah · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you so much for your feedback, Sarah! We're thrilled to hear that Jimmy Morris at our Leicester branch provided you with great service. We pride ourselves on our professionalism and dedication to helping our customers, and it's fantastic to know that Jimmy exemplified these qualities during your experience with us. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!

5/5

Trustpilot

good service

the leicester location was very helpful. i’m particular a young lad named jimmy was very eager to help find accommodation and made the process more than easy.

Jayden · 15 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

We're delighted to hear about your positive experience with us, Jayden! Thank you for highlighting Jimmy's eagerness to assist you in finding accommodation. Making the process easy and stress-free for our customers is always our goal, and we're thrilled that Jimmy's dedication helped achieve that for you. If you need any further assistance or have any questions, don't hesitate to let us know. We're here to help make your accommodation experience as smooth as possible!Thanks,Jack

5/5

Trustpilot

A great experience with this company

A great experience with this company, the staff went above and beyond to accommodate my needs , Kaitlin cross in particular was brilliant.

Steven · 15 May 2024 · loc8me Loughborough

Agent replied · 24 August 2024

Hi Steven,It's always great to get positive feedback! At loc8me, we strive to deliver the best experience to our tenants, landlords and contractors. We are very pleased to hear that Kaitlin has gone the extra mile to make your interactions a positive experience and will pass on your feedback.Kind regards,loc8me

4/5

Trustpilot

Absolute circus of a company

This review should be 1 but because we had a wonderful property manager in maryam it gets a 4. Always tries her best to get to the bottom of any issues and communicates well I’d advise a promotion for this young women as the hierarchy really are clueless and only bothered about their rent money. Poor maryam does the best she can with the team she has and would recommend for her to take charge in as many Manchester student homes as she’s great. However the rest of the team treat you like little children and think you don’t have common sense. They lie to you and pretty much interrogate you. For a company that’s a circus from top to bottom maryam really is the big fish in a small pond.

Zac · 14 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Zac, Thank you for your feedback, it's great to hear that Maryam has been providing you with a positive experience; we have passed this feedback on to her personally. We are keen to investigate the issues you have encountered with management and would appreciate your time reaching out to us at hello@loc8me.co.uk for us to assist you further.Kind regards, loc8me

2/5

Trustpilot

Dissatisfaction with Loc8me

Almost been in a Loc8me property for 12 months and faced many issues. Mould in bedrooms which ruined my clothes, frequent power cuts and extremely long waits on maintenance claims.

Missy · 14 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Missy, Thank you for reaching out about your experience with loc8me. We are unable to locate which city this review relates to through the name provided. Please can you reach out to hello@loc8me.co.uk; we are keen to investigate and resolve any issues that you have experienced. Kind Regards, loc8me

2/5

Trustpilot

After two years spent, I cannot recommend Loc8Me at all...

TL;DR: Use this service if you do not care about the standard of oversight and are prepared to do your own due diligence with property research. They are truly a popular budget service and nothing more, barely good enough for younger students who are less fussed about housing and more interested in living with friends but certainly not suitable for mature students.Loc8Me are a company that's grown too big for its boots. They have some pretty decent properties and offer an okay maintenance service and value their largely bills-inclusive properties as decent price-points. But incompetent management, incredibly frustrating communication issues and personal grievances I've had with both properties struggle to give me good reason to recommend them. They prey on vulnerable first-year students who have never likely found accommodation before by luring them in with deals and offers and offer a sub-par, impersonal and unprofessional experience.Some examples:- My second year house had issues with furniture which were reported numerous times but not dealt with- My second year house also had issues with mold and bathroom damage which were not dealt with in due course, despite them attending the property at the same time to fit fire regulation standards- Moving out of my second year house was a nightmare as we were informed that someone would come to inspect and check us out, but it never happened, leaving our belongings stranded in rain for over an hour- I was manipulated by staff (who were probably just mis-informed or incompetent in retrospect) who assured the flat complex I was staying in would have a functioning lift and no issues upon arrival. The lift did not (and will not still) function and the entire complex dealt with various separate fire alarm, wifi and sewage issues for months following move-in. I understand new properties have teething issues but this many with no compensation is unacceptable- Getting property viewings sorted and action taken on issues within current tenancies sometimes took numerous calls and in-person visits for non-emergency or long-term property issues, which was incredibly frustrating- I did numerous viewings with members of staff that gave misleading or false information about the property, only to find out later I was misled or could not even move into the property due to my changing personal status from student to young professionalWhile some individuals have made my time with Loc8Me manageable, I cannot with good faith recommend this company to new students. It is truly a budget option and should be treated as such, which is sad considering that having a place to live, study and socialise as university student should not have sub-standard offerings at any price-point. I've given it two stars as the service has been okay at some points with imminent maintenance issues and such but honestly they're just worth avoiding...

Anonymous · 11 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Thank you for sharing your honest feedback with us. We are truly sorry to hear that your experience with loc8me did not meet your expectations and we appreciate you taking the time to outline your concerns. We would like the opportunity to investigate and hopefully rebuild our future relationship with you. Please could you contact me directly at siobhan@loc8me.co.ukKind regards, Siobhan

1/5

Trustpilot

Absolutely terrible - DO NOT recommend

Absolutely terrible. I highly recommend that you DO NOT use them for accommodation. They are overrun and overpriced. We had many problems with our accommodation when we first moved in, and they hardly ever came to help us or to fix these problems. Their communication is awful and can be quite rude at times too. Please do not use them, it will be most likely be a waste of time and money, and a lot of added stress especially if you are at university too.

Peter · 9 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Peter, Thank you for reaching out about your experience. We are unable to locate which city this review relates to through the name provided. Please could you reach out to hello@loc8me.co.uk, we would be happy to investigate and resolve any issues they may have experienced.Kind Regards, loc8me

1/5

Trustpilot

Avoid at all costs

Awful, horrible company. Constantly misleading and lying to us, attending the property without our permission. And that’s not even half of it. We have also had more visits without sufficient 24 hours notice than with - may I remind you that the notice is a legal requirement and not guidance! On one occasion, as we weren’t given enough notice, I challenged their attendance of the property and the person on the phone tried to argue the toss with me! Funnily enough, you still have to fight nail and tooth for even the most basic repairs. They’re good when it comes to collecting their money and screwing vulnerable students over, but when you need something as a tenant it’s radio silence. It’s obvious that they rely on marketing themselves to students as they know they can take advantage of young people who may not necessarily know their rights as a tenant. It’s also clear that the dishonesty and lack of care is common business practice for them.If we weren’t more diligent, they would’ve taken a mile, like they probably have with every other tenant. Beware!

Isabelle · 7 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Dear Isabelle,Thank you for bringing your concerns regarding our service levels to our attention. We genuinely appreciate your feedback and take all comments seriously as we continuously strive to improve our services.We apologise for any inconvenience or dissatisfaction you may have experienced. Ensuring a smooth and satisfactory experience for our tenants is of utmost importance to us.To better understand your concerns and address them effectively, we would like to invite you to a discussion. Please feel free to give us a call at 0161 393 7871 at your earliest convenience. Your satisfaction is our priority, and we are committed to resolving any issues you may have encountered. We look forward to hearing from you and appreciate the opportunity to make things right.Warm regards,loc8me

4/5

Trustpilot

Loc8me experience

Our property manager Emma Rogers-Dutton has been hugely helpful in fixing any issues we have had in our flat as well as going the extra mile.

Cameron · 1 May 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Cameron, It's great to hear about your positive experience with your property manager Emma. Thank you for your valuable feedback. Many thanks,Siobhan - Branch Manager

1/5

Trustpilot

Nightmare

The worst letting agents I've ever come across. They are rude, never fix problems, overpriced. Honestly guys, save yourself the hassle and go with someone more professional. You only have or take a deep look at the Google reviews to prove they are fake.

Fahid · 30 April 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Fahid,It is disappointing to hear about your negative experiences. We are currently working to address these issues and we appreciate your time on Wednesday. Many Thanks,Siobhan - Branch Manager

1/5

Trustpilot

Cheap Management, horrible service

It is mandatory to give a star otherwise they don’t deserve that either. Worst management. All they do is give excuses. It has been 2 years since I stayed, it is bills included but we had wifi for only 9 months in last 2 years. The bed in my room is broken and started to have back issues. I have been sleeping on floor in my own room that I paid for. Apparently the management is waiting for landlord’s approval and a quote for last 2 years. When you missed out £0.33 from your payment you get at least 10 calls from the management. Anyone reading this do not choose loc8me period! No hot water, no response to emails or complaints, passive aggressive management. At last you always receive one liner… Thank you for your patience or your patience is appreciated. You need to thank your lord that we have been patient since 2 years.

Akshatha · 30 April 2024 · loc8me Nottingham

Agent replied · 15 June 2024

Hi Akshatha,We apologise for your frustrating experience with your accommodation and management. We are currently working to address these issues and have them rectified. We appreciate your time spent with us on Wednesday.Many Thanks,Siobhan - Branch Manager

1/5

Trustpilot

Contacted them multiple times after…

Contacted them multiple times after wanting to leave the tenancy agreement early One of the reasons being the price of the PCM has changed after we’ve shown interest compared to what it was shown on the marketing site,however they continued to rarely contact back and take on viewings to the property we wanted to be relieved from, however no one continued to respond and it’s coming up close to our move in date. This will mean that we will be liable to pay the costs for the minimum tenancy which is a year. This company is absolutely appalling. I would not advise anybody to continue with them.

Lauryn · 29 April 2024 · loc8me Loughborough

Agent replied · 16 June 2024

Hi Lauryn, We're sorry to hear you have experienced poor communication from our team. I would like to investigate this further. Could you please email me at siobhan@loc8me.co.ukKind regards,Siobhan - Branch Manager

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Which loc8me office has the most reviews?

Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.

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