Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWe saved ourselves and pulled out of…
We saved ourselves and pulled out of the sale at the last minute...1. Houses that were on the development that were more than a year old had terrible looking rust stains in the rendering, spreading from the balconies. When I asked, the sale person just said ' call customer service if it happens to your property'2. The houses carried at £40,000 premium over (better) second hand houses in the local area. Instant Negative equity anyone?3. The sales people were really brisk, pretty rude, and were trying to hustle us into completing before Christmas last year. Made me feel like not wanting to buy one of their properties.4. When we did pull out, not a word of acknowledgement from any of their staff. This re enforced what a wise decision this was.
Jonathan · 7 August 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotAs a former sales executive for linden…
As a former sales executive for linden homes I have experienced the good and the bad. I feel for the customers as they are sold the dream and that is what they should recieve . The reality is not so, this company bullies their staff and does not comply to messages they spout of being an equal and fair employer.
Susan · 28 July 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotAbsolutely useless after sales
Absolutely useless after sales. Bought in the south west and just get empty promises to fix any issue. Took 18 months to get the guttering fixed properly. Now been waiting 7 months for another issue. They never call back when they say. Have tried the complaints system and never received a reply. Useless!
Phil · 23 July 2018 · Leaf Living Stonehouse
★★★★★ 5/5
TrustpilotEverybody has their experience and I…
Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy
Mick · 20 July 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotDriffield, Heartlands
Driffield, HeartlandsLooked at buying on this site. Affordable housing as soon as you pull into site, Prevalent drug dealing in part of the affordable housing. Not prepared to spend £250k+on this site.
Norman · 10 July 2018 · Leaf Living Stonehouse
★★★★★ 5/5
TrustpilotFabulous Expeience
Credit where it's due. People come here to complain but people rarely give positive feedback. We purchased a new home at Northstowe "The Boulevards". It was frustrating getting a completion date and it was a month delayed due to some terrible winter weather but it was understandable. All the staff have been fabulous... smiley, friendly and happy to help. Yes of course we have had a lot of snagging and the quality is poor in places (but that's to be expected with all new builds) but Linden are going above and beyond to get everything ship shape.Special thanks to Val, Carla, Jake an Paul the maintenance man.
Al · 3 July 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotWow what poor customer service we have…
Wow what poor customer service we have been living in our supposedly new home for ten months and it looks like a patchwork quilt. Every wall internal and external needs painting as the workmanship was poor. With over 50 snags when we moved in! NOT what I expected from a new home. What is sad is that they then pay someone else to fix the original subcontractors shoddy workmanship
Ian · 28 June 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotBad doesn't even come close.....
Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !
Andy · 23 June 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotIt's a zero from me !
I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.
Terence · 30 May 2018 · Leaf Living Stonehouse
★★★★★ 5/5
FacebookThis is a truly amazing home, my mum has been a resident for 3 month, I couldn’t wish for a nicer home, the staff are amazing, I know my mum is save and well cared for here.
Paula · 29 May 2018 · Leaf Living Fleet
★★★★★ 1/5
TrustpilotScandalous
Scandalous! Does not even deserve 1 star. Customer service are shocking and the head of customer care is an absolute dead loss! I really wonder where they drag their staff in from but then the M.D. does not care or follow through from customer complaints. Literally seeing how far I need to escalate this to get action and to warn others to not line the pockets of such a rogue company.
LFord · 28 May 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotBAD WORKMANSHIP
I am a plumber and I have had the opportunity to work in new builds, and the experience I have have had with linden is shocking, I went to a new build, the new owners had called me out as all their toilets where blocked. After much investigation, linden had not connected soil pipes to the main drain under the house, this ment my customers had to move out with much stress. The general workman ship of these houses are nothing but shocking, and after reading these other reviews, I hope Linden don't sell another house until they sort there own house sorted! Linden please sort yourselfs out, and do the right thing for your customers!
Josh · 10 May 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotDisgusting after sales
Rating only, no written review.
Howard · 28 April 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotThey are liars!!
Rating only, no written review.
Emre · 22 April 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotAborhent builder
Though the property looks nice and some superior materials and parts have been used, the standard of workmanship, quantity of snagging issues and professionalism of their after sales department is shockingly bad.We love the area and the development but every house in our new estate has had issues with Linden. Internally - we have had severe problems, sometime they can take 3/4 visits to rectify. External issues far outweigh any problems we've had within the house. The leadership team deflect and ignore the issues, blame everything and anyone else.My advise would be to tread carefully. We were mis-sold plenty of things and given assurances that were broken. Snag your house and keep on top of them. They strike me as a loathsome company, morally corrupt without any procedures to support consumers.
Hammers77 · 26 March 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotBuy a Linden home and expect RATS!!
Buy a Linden home and expect RATS in your loft due to poor build and badly laid drains. You can also look forward to poor wood workmanship, stupid layouts of electrics, a lawn full of rubbish just under the surface, toilets that dont flush and the thinnest lick of paint on all walls as standard. NHBC refer you back to Linden for any issues and after 2 years they couldnt care less.
Melissa · 16 March 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotShinfield Meadows -7 months work incomplete
It has been 7 months since we have moved into shinfield meadows but not a single snag done. They haven't finished with the basic mastic, paintings etc.
Ann · 3 March 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotGood homes / execrable customer service!
Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!
G · 18 February 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotWorst ever experience, avoid
Worst ever experience,1- first they let us move in once even the building mot ready.2-from first day lift is not working till now.3- flooring is came off .4- appliances was not given what we agree.5- boiler start making noise.6- paint start to came off.7- main door alighment problem.8- my car damaged due to thier building work.9- doesn't care of health and safty.10- water start leak under the flooring .In first month we start facing this problem not sure how this will go later .
Shahzad · 3 February 2018 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotBought a house on Bishops Grange in …
Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.
Steve · 19 December 2017 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.
Laura · 17 December 2017 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotOnce you buy house...they never gonna …
Once you buy house...they never gonna complete snagging issues. They will blame you for everything. Good tip: After completion, keep condition to complete everything up to standard and then do exchange. Special emphasis on flooring and carpets, as poor quality. Don’t accept their karndean flooring.
Aarti · 13 November 2017 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotDisgusting company that takes your money and turns its back on you
Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!
J7gti · 10 November 2017 · Leaf Living Stonehouse
★★★★★ 1/5
TrustpilotWorst customer service ever …
Worst customer service ever experienced. The flats are unfinished after completion. Shoddy standards. Poor workman. No hot water on the whole site. Never follow up complaints or taken seriously. Not a single happy tennant on a 300 home site. Shocking don’t waste your money.
Max · 2 November 2017 · Leaf Living Stonehouse
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