Trusted Agent profile · Hertfordshire and North Yorkshire
Verified
★★★★★
323 reviews across 2 offices and 1 platform
Kings has two offices, in Hatfield and Redcar (Hertfordshire and North Yorkshire). Together they have 323 reviews on 1 platform, rated 4.2 out of 5 overall.
323
Reviews on Google
All 2 offices
Kings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleCan't maintain a rented property to a liveable standard. Make an ordeal of retreiving the bond money with limited information. Rude phone manor and face to face. Denying the fact the property has damp and mold. Overall an atrocious experience with this company and would not recommend.
5/5
GoogleSOLD SOLD SOLD. WOW....we sold both properties within 3 days. Kings said they had buyers waiting with cash and mortgages in place. They were absolutely right. So easy and smooth, love the staff and the professionalism. Thank you Everyone at King Estates Agents. Wish i could give you 6 STARS!
4/5
GoogleStaff are friendly and helpful.
1/5
GoogleRating only, no written review.
5/5
GoogleAmanda is amazing really helpful
5/5
GoogleA brilliant service for my sale. They couldn’t do enough to help, especially Thomas, he was amazing. Thanks everyone.
Thank you so much for your review, we were very pleased we could help!
1/5
GoogleAbsolutely joke of the agency! Trying to take advantage of the Tenants. I have moved to the property more than 3 years ago . It was old bungalow with my grandmother's wallpaper lol …
Dear Irena, thank you for your review. Unfortunately the reason why you are being charged to repair the property is because your dog (which you did not have permission for) has caused significant damage to skirting boards, excrement … More
1/5
GoogleWould not recommend as a student they will exploit you and make you feel small unless you get a 3rd party involved. They refused to give us our deposits back amounting to more than £2200 collectively at end of tenancy. Was told house was …
Dear Isee, thank you for your review, although I must say that there are some discrepancies with it. An inventory is instructed before tenants move in and there were significant damages, bed bug infestation at the end of tenancy caused by … More
4/5
GoogleVery pleasant polite and helpful staff
5/5
GoogleHouse evaluation, quick and exact, free
5/5
GoogleBecky and the rest of the staff where excellent start to finish, nothing was to much trouble and my tenancy was signed within days of applying for the property, would highly recommend using kings
1/5
GoogleQuick to take your money but not so quick to return it.
Dear Margaride, once we received your groups bank details, funds were returned to you within 48 hours. That is pretty quick.
5/5
GoogleAmazing experience as a tenant for the last 5-6 years. Chris who deals with all tenancies is amazing and has been so helpful and kind over the years. Always a fast and responsive service should you need anything. Gutted to be leaving you guys. Highly recommended from me :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery helpful nothing to much trouble answer any queries straight away always pleasent first class service
4/5
GoogleGood
1/5
GoogleQuick to take your money but not so quick to return it.
Dear Margaride, once we received your groups bank details, funds were returned to you within 48 hours. That is pretty quick.
5/5
GoogleRating only, no written review.
4/5
GoogleVery efficient, professional, helpful and polite Estate Agents, particularly Ish Mchemwa who conducted our viewings. They have let us two properties recently and have communicated every step of the way.PositiveProfessionalism
5/5
GoogleI've been working with Kings for almost 2 years now and they proved themselves to be at the top of their game. Always helpful when there's any issue with the property, quick to answer any question. The application process couldn't be more intuitive and only takes a couple of days to sort out. I'm thankful to Ish Mchemwa for helping out whenever there's need. Looking forward to a long relationship with these guys.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI’m a student that moved into a rented property this year and Kings have been incredibly professional and efficient with everything. Ish Mchemwa was our estate agent who sorted everything out for us and he was very helpful and was always so quick to get back to us about any concerns or questions we had. Would definitely recommend to any students looking for a house to rent!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service from Andrew King and his team. They were all professional, friendly and efficient. I would highly recommend this local company.PositiveQuality
1/5
GoogleIve given one star because I have to in order to leave a review. I contacted kings this morning via phone, the woman on the phone didn't seem to have a clue what she was doing, didn't know answers to any of my questions, so I thought I'll contact via Facebook got a reply asking to forward my number on I did and no one bothered to call me back, first impressions count and this certainly has, if this is the service they give I can only imagine how they manage their properties, this relates to the lettings team. disgusted. Follow on from the owners reply - I was told I would be contacted an no one bothered to do so not even to advise me u were so called looking into this, don't try and dress this up, I called earlie in morning as well and the person who answered didn't seem to have a clue what she was doing on the most simplest of questions, and found her tone to be as though she couldn't be bothered, its not at all unjust this is the kings estate agents review regardless if it is selling or lettings, if you have an individual page for lettings ill happily move the review to that page otherwise this review is valid to my experience weather it be liked or not this is what reviews are for.NegativeResponsiveness, Professionalism
Thank you for taking the time to provide feedback, we do however feel this is unjust. Due to the nature of your enquiry being an unusual request we were unable to provide an instant decision. Your request was made in the early afternoon and attempts were made to contact the appropriate people in order to answer your questions. We acknowledge that you were not updated of the progress of your request the same afternoon, prior to the office closing, however we were still awaiting replies. We followed this up with you first thing the next morning however there was no reply and a message was left. We are therefore surprised and saddened by you feeling that our response time wasn’t reasonable, given that the entire timeline was less than 5 working hours.
5/5
GoogleKings estate agents have managed our rental property for the past 4 years and I have nothing but huge praise for the whole team! Staff regularly go above and beyond to ensure that any issues are dealt with in a smooth and efficient manner, taking the stress and hassle off our hands. They’re a very friendly and professional organisation and we would strongly recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GooglePrice agreed with the owners of 113 Castle Road Redcar. Bungalow taken off the market over 2 weeks ago. Survey completed. Which kings told me to email to them. I wonder why ? Phone call yesterday off Kings on the 10 11 2020 to say another party have put in a better offer. Kings say they had previously viewed the bungalow 3 weeks to a month ago like I did & have came back with a better offer. Hard to believe. Who's to know this was not a new offer ? Very unprofessional & a sneaky trick by the owners. I refuse to up my offer because do not think bungalow is worth it. Lots to do in this bugalow & probably overpriced anyway. Told all my colleagues which I have many. They are all discusted at Kings & would never use them now. So Kings have a very bad name. Some more bad reports on here also i notice. NO SURPRISE HERE. I have had to put 1 star to write a review. Really its minus 100 STARS. No stars here. Avoid Kings estate agents like CORONA VIRUS & THE PLAGUE . KEEP YOUR DISTANCE 2000 METRES AT LEAST. VERY UNPROFESSIONAL FIRM. AVOID. AVOID. .AVOID. Kings have made a response but they have had to. This to make them look good on here . I don't believe the tail. Many others don not either. My answer is still the same. UNTRUSTWORTHY. AVOID. AVOID. AVOID.NegativeProfessionalism
I am sorry you feel this way regarding your recent experience with Kings, we understand your frustration. Unfortunately, we are bound by property law to report any offers received to the owner of the property and they ultimately make a decision, in addition when a survey is done it remains the property of the person who paid for it and can’t be released to any other party.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kings has 323 reviews across its two offices, rated 4.2 out of 5 overall: 323 on Google.
Hatfield has the most, with 194 reviews rated 4.2 out of 5, followed by Redcar with 129.
