Every review we hold for the Redcar office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI live in France and found a property for sale through King's.
I wanted a little more information.
I phoned and was promised that a Mr King would ring me as he knew about the property.
Although I rang three times Mr King never bothered to ring me back.
This house has been listed for nearly two years for sale.
Do King's really want anyone to but their properties, or not.
I would be very careful before using this firm.
Jesse · 13 June 2025
Agent replied · 13 April 2026
Thank you for your review. As explained Mr King is not office based, the agent asked multiple times for the questions you had regarding the property and if they could help at all to resolve your queries. They also offered to go to the property and call you from the property, to answer your list of questions, which you declined.
★★★★★ 1/5
GoogleQuite possibly the worst Estate Agency in the UK.
Having dealt with multiple agencies as both buyer and seller, I can quite honestly state that this must be the worst.
When an agent or staff within the agency tells repeated lies;
1 Buyer is a cash buyer, yet he is refinancing a property to make the purchase.
2 He has his re-mortgage but is waiting for the cheque from the mortgage company.
3 He is going into his solicitor to exchange contracts but has not given the solicitor funds to do so.
4 Agency staff advise us that the client had exchanged contracts, our solicitor confirmed otherwise.
5 Contracts due to exchange two days later, buyer does not instruct solicitor to do so.
6 We instructed another agent as we assumed the sale was going to fall through, Kings called them and advised them that the property transaction had completed 5 days before it did.
Contracts exchanged and completed on same day, a surprise to say the least.
The agent (Andy King) did not keep us informed, lied or misinformed us on numerous occasions, his staff lied to us and another agent. You could not have a proper conversation with him, as he tried to talk over you or avoided your call.
Do your research and you will find more professional agencies in Redcar My top tip would be to avoid this one like the plague.
Harsh but fair.
Ian · 31 July 2019
Agent replied
I’m so sorry you feel that way. As you can appreciate we are dealing with your third party solicitor that you instructed yourself, after initially telling the office you wanted to conduct your own conveyancing. This cost you a fortnight before you instructed an online solicitor who were largely uncontactable, and never replied or had any knowledge of the local area. Due to the hold ups which were solely down to yourself, upon not instructing a local solicitor who could provide us with updates, in addition to long unnecessary delays with your instruction of a solicitor, I feel your review is very unfair as the whole transaction took less than 9 weeks.
We value our customers and always strive to have their best interests, I am also sorry that you have felt that I have talked over you, I do have issues with my hearing especially on my personal mobile when it is on hands free. I also do not answer my phone when I am doing valuations or with customers. I am pleased we have facilitated your sale. I am sorry that you have left this review regarding myself, and the girls in the office. Apologies if we have not met with your expectations, we always strive to give the best customer service, our fees are very reasonable and thank you for instructing us.
★★★★★ 2/5
GoogleNever mark their properties as under offer on Rightmove. Nor do they display EPC s. So you have find out the full address and then look up the property on the gov website. What time wasters.
Amazed to receive no feedback to this review. As an investor, I don't expect to waste my time researching properties just to find they have been under offer for some time. Many of King's properties have been 'on sale' for many months, even years. I won't be selling any of my portfolio through them, not will I even attempt to view any they have 'on sale'. The lack of EPC''s? Astounding.
Lynn · 8 July 2024
Agent replied · 20 June 2024
Thank you for your feedback. We don’t usually mark properties as SSTC straight away, but we do stop viewings and take interested customers contact information. We then mark the property as SSTC once we ensure the buyer is committed to buy the property and is progressing with the sale, this is usually common practice with most agents to protect the seller from losing any potential interest. In regard to the EPC’s we are sorry these haven’t loaded, we have contacted our feed provider and asked they look at this issue. We are more than happy to assist in the office with any information needed relating to properties we have on the market.
★★★★★ 5/5
GoogleHighly recommend this professional business.
From our first meeting with Andy viewing the property to all the help and support the whole team and family offered us in buying. They went above and beyond in their professional and friendly interventions to aid us every step of the way in our purchase.
Can't thank them enough. Would definitely use them again
Sarah · 13 December 2025
★★★★★ 5/5
GoogleFrom the very beginning of securing my first home, Andy was amazing! He helped me throughout the buying process as he has massive amounts of experience himself👌. The whole team are lovely, and I am so grateful for all they have done for me and my family 💖 Thankyou so much!!
Take care,
Beth
Elizabeth · 13 April 2024
★★★★★ 5/5
GoogleGreat friendly service and advice from Andrew calling to do valuation & putting the property up for sale . The whole team were lovely, kept me updated on any viewings & right up to the sale and the completion to the collection of keys . Would definitely recommend. Thank you Athalie
Athalie · 3 June 2024
★★★★★ 5/5
GoogleHaving never rented privately before I wasn't sure of the process and had a lot of questions but Chris made it so easy for me! She explained everything clearly and stayed in contact every step of the way, taking my calls even when she was run off her feet! I've had a few queries since I've moved in and Chris has dealt with them quickly, professionally, and with good humour. I can't recommend Kings, and especially Chris highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Julie · 25 August 2021
★★★★★ 2/5
GoogleMy experience in a nutshell.
Becky - nice. Older guy who showed me round the property - really lovely.
Another member of staff I didn't quite trust, and feel they tried to waffle me into interepting Shale results a different way. It was only when I expressed a different view and expressed my concerns that they conceded the property may put buyers and future lenders off.
A few phone calls with this person and after lengthy debates, I didn't feel that I could buy a house from them. Too many suspected issues for me with the property that were being taken as not a problem. Perhaps if it was them spending 150k it might have become a "cause for concern"? That is obviously just my opinion and my intereptation on dealings with Kings, others may differ?
On a side note: As a property developer, I have used many different estate agents to sell and buy many properties in East Lincolnshire over the last 12 years. On the whole, they have been good or great. This is the first time I have used any in Redcar. All I can say is I am extremely underwhelmed with 2 out of the 3 estate agent used.
Paul · 30 July 2020
★★★★★ 5/5
GoogleJust to say thank you to Andrew and the team sold my house with in six weeks I had been trying to sell it for about eight months with no luck Andrew came out and give me some great Great and honest advice as he is very familiar with the area and knowledgeable Of the house prices And after a long lengthy conversation they put me in the right direction as the proof is in the pudding and my house has now been sold thank you again
Stephen · 1 September 2019
★★★★★ 5/5
GoogleFrom the very beginning of securing my first home, Andy was amazing! He helped me throughout the buying process as he has massive amounts of experience himself👌. The whole team are lovely, and I am so grateful for all they have done for me and my family 💖 Thankyou so much!!
Take care,
Beth
Beth · 9 July 2023
★★★★★ 5/5
GoogleHouse = Sold thanks to Kings. Fantastic. Really pleased with the service from start to finish. Andy was polite, professional, extremely helpful and honest. The whole team have been brilliant. Highly recommended.
Andrea · 7 August 2024
★★★★★ 1/5
GooglePrice agreed with the owners of 113 Castle Road Redcar. Bungalow taken off the market over 2 weeks ago. Survey completed. Which kings told me to email to them. I wonder why ? Phone call yesterday off Kings on the 10 11 2020 to say another party have put in a better offer. Kings say they had previously viewed the bungalow 3 weeks to a month ago like I did & have came back with a better offer. Hard to believe. Who's to know this was not a new offer ? Very unprofessional & a sneaky trick by the owners. I refuse to up my offer because do not think bungalow is worth it. Lots to do in this bugalow & probably overpriced anyway. Told all my colleagues which I have many. They are all discusted at Kings & would never use them now. So Kings have a very bad name. Some more bad reports on here also i notice. NO SURPRISE HERE. I have had to put 1 star to write a review. Really its minus 100 STARS. No stars here. Avoid Kings estate agents like CORONA VIRUS & THE PLAGUE . KEEP YOUR DISTANCE 2000 METRES AT LEAST. VERY UNPROFESSIONAL FIRM. AVOID. AVOID. .AVOID. Kings have made a response but they have had to. This to make them look good on here . I don't believe the tail. Many others don not either. My answer is still the same. UNTRUSTWORTHY. AVOID. AVOID. AVOID.NegativeProfessionalism
Ian · 25 August 2021
Agent replied
I am sorry you feel this way regarding your recent experience with Kings, we understand your frustration. Unfortunately, we are bound by property law to report any offers received to the owner of the property and they ultimately make a decision, in addition when a survey is done it remains the property of the person who paid for it and can’t be released to any other party.
★★★★★ 1/5
GoogleIve given one star because I have to in order to leave a review.
I contacted kings this morning via phone, the woman on the phone didn't seem to have a clue what she was doing, didn't know answers to any of my questions, so I thought I'll contact via Facebook got a reply asking to forward my number on I did and no one bothered to call me back, first impressions count and this certainly has, if this is the service they give I can only imagine how they manage their properties, this relates to the lettings team. disgusted.
Follow on from the owners reply - I was told I would be contacted an no one bothered to do so not even to advise me u were so called looking into this, don't try and dress this up, I called earlie in morning as well and the person who answered didn't seem to have a clue what she was doing on the most simplest of questions, and found her tone to be as though she couldn't be bothered, its not at all unjust this is the kings estate agents review regardless if it is selling or lettings, if you have an individual page for lettings ill happily move the review to that page otherwise this review is valid to my experience weather it be liked or not this is what reviews are for.NegativeResponsiveness, Professionalism
David · 25 August 2021
Agent replied · 20 June 2024
Thank you for taking the time to provide feedback, we do however feel this is unjust. Due to the nature of your enquiry being an unusual request we were unable to provide an instant decision. Your request was made in the early afternoon and attempts were made to contact the appropriate people in order to answer your questions.
We acknowledge that you were not updated of the progress of your request the same afternoon, prior to the office closing, however we were still awaiting replies. We followed this up with you first thing the next morning however there was no reply and a message was left.
We are therefore surprised and saddened by you feeling that our response time wasn’t reasonable, given that the entire timeline was less than 5 working hours.
★★★★★ 1/5
GoogleIve given one star because I have to in order to leave a review.
I contacted kings this morning via phone, the woman on the phone didn't seem to have a clue what she was doing, didn't know answers to any of my questions, so I thought I'll contact via Facebook got a reply asking to forward my number on I did and no one bothered to call me back, first impressions count and this certainly has, if this is the service they give I can only imagine how they manage their properties, this relates to the lettings team. disgusted.
Follow on from the owners reply - I was told I would be contacted an no one bothered to do so not even to advise me u were so called looking into this, don't try and dress this up, I called earlie in morning as well and the person who answered didn't seem to have a clue what she was doing on the most simplest of questions, and found her tone to be as though she couldn't be bothered, its not at all unjust this is the kings estate agents review regardless if it is selling or lettings, if you have an individual page for lettings ill happily move the review to that page otherwise this review is valid to my experience weather it be liked or not this is what reviews are for.
David · 10 March 2021
Agent replied
Thank you for taking the time to provide feedback, we do however feel this is unjust. Due to the nature of your enquiry being an unusual request we were unable to provide an instant decision. Your request was made in the early afternoon and attempts were made to contact the appropriate people in order to answer your questions.
We acknowledge that you were not updated of the progress of your request the same afternoon, prior to the office closing, however we were still awaiting replies. We followed this up with you first thing the next morning however there was no reply and a message was left.
We are therefore surprised and saddened by you feeling that our response time wasn’t reasonable, given that the entire timeline was less than 5 working hours.
★★★★★ 5/5
GoogleGreat service, very professional and knowledgeable, can't recommend highly enough.
Steven · 22 June 2026
★★★★★ 1/5
GoogleWe were selling through Kings. We lost our sale and were never notified of updates.
When we deviced to go to another agent, Andy was extremely rude.
Would never use them again.
A · 30 July 2019
Agent replied
We have searched through all of our records and this definitely did not happen, Google are investigating this malicious review.
★★★★★ 1/5
GoogleWe were selling through Kings. We lost our sale and were never notified of updates.
When we deviced to go to another agent, Andy was extremely rude.
Would never use them again.
P · 29 July 2019
Agent replied
We have searched through all of our records and this definitely did not happen, Google are investigating this malicious review.
★★★★★ 5/5
GoogleGreat service. Thank you Katie for having to deal with my awkward buyer. And thanks once again for responding quickly to my requests.
Dougy · 3 June 2024
★★★★★ 5/5
Google5 Star Review. Wish I could give more. Fabulous experience. Really lovely friendly staff. We contacted Andy who without doubt filled us with confidence. Our house was listed on a Wednesday afternoon and we had 3 appointments on the following morning. The first person that viewed bought at asking price. No messing, survey done the next week and contracts exchanged 4 weeks later.. Great work and a very very happy customer.
Video · 13 April 2024
★★★★★ 5/5
GoogleWas in need of a new place to rent at quite short notice and Kings provided a very pleasant and seamless experience. Would recommend
Jonny · 13 November 2025
★★★★★ 5/5
GoogleThroughout our experience of arranging a viewing, making an offer, and proceeding with our first house purchase, Natalie and Becky were both excellent. They kept us fully up to date - even when our original solicitor didn't. Overall a very friendly and professional service - thank you Kings!
Stephen · 30 July 2021
★★★★★ 5/5
GoogleFrom opening the door you are met with friendly smiles. The staff are very welcoming and friendly. So helpful and knowledgeable. Couldn’t thank them enough for all their recent help!
Karen · 13 August 2025
★★★★★ 5/5
GoogleAbsolute best estate agents! I’ve rented with them for two years and honestly could not fault them Chris and everyone in the office go above and beyond really friendly and genuinely want to help 🙂thank you so much! …
Rebecca · 29 January 2025
★★★★★ 5/5
GoogleI have bought two houses with Kings estate agents after been a tenant, they have helped me greatly! The team responded to my requests within a reasonable time frame and will go above and beyond to help. The team are professional and have a huge span of knowledge on the things I required. Staff took the time to listen to me and what I wanted, at what could have been a stressful time, they were polite and both sales completed smoothly and hassle free. I would recommend buying or renting from them to anyone, fantastic service!PositiveResponsiveness, Quality, Professionalism, Value
Lee · 21 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
