Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
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Keenans's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have purchased houses from Keenans on two occasions. Both were introduced by James from the Swinton branch. Couldn’t be happier with the service, customer attention to detail and the purchase process from start to finish. Other agents that I have used fall short of the standard set by Keenans. Highly recommended
5/5
GoogleMyself and my partner viewed a couple of properties with Keenan’s recently and even though we didn’t buy anything from them all I can say is that from picking up the phone to speak to them and attending the viewings was a complete 5 star service. The office staff were helpful and friendly and the member of staff (Simon) who showed us round was very informative and knowledgeable about the properties and the area. Would definitely recommend to family and friends.
5/5
GoogleMany thanks to the team at Keenans for selling my home.They were extremely helpful, in particular Emma Doolan. Emma was fantastic from start to finish. She was honest and fair and had so much knowledge about the area she managed to drum up lots of interest quickly then proceeded to handle negations incredibly well indeed. Patient when needed yet firm also when the time arose to hurry a long slow buyers. Great experience
1/5
TrustpilotCompletely unhelpful and wasting time
They are not well organised and fully trained to do that job. I had few viewing of some properties based at Burnley with them .Finally I liked one of them and was going to rent it. I spoke to KEENANS ESTATE AGENT to sort out that , a lady who’s answered me said “ we need to talk to the landlord and will let you know “ . Although that scenario was a bit ridiculous but I accepted. THEN I HAVE NEVER RECEIVED ANY RESPONSE FROM THEM AND WHENEVER TRYING TO CONTACT THEIR NUMBER NO ONE ANSWER. Poor service!!Do not waste your time with them please.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GooglePopped in recently for information regarding property letting and to get advice on "Buy to Let" financial services. I found the team to be very forthcoming with both knowledge customer services skills.
1/5
GoogleNever use if you expect viewings. Clearly have every few staff that you can only ever get a viewing mid day mid week. Funny enough my most buyers have to work to get a mortgage!!
5/5
GoogleAfter not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.
1/5
GoogleRating only, no written review.
1/5
GoogleExtremely disappointed. Lack of interest. I get the feeling that they just wait for buyers to fall into their lap!
2/5
GoogleVery pushy. Get called of a girl asking questions about who i put my house up for sale with, how much did I pay etc and then another call weeks later asking more questions. I find it very intrusive and none of their business! Because i didn't instruct them
5/5
GoogleI could not have asked for a better estate agents to have sold my house with. They were professional, confident and always made sure i was comfortable and well looked after.
5/5
GoogleBought my first house with my partner through Keenan's a year ago and can highly recommend them to any first time buyers. All the staff were friendly and extremely helpful and took the time to explain the whole home buying process step by step whenever we had questions. Sam showed me around the house with my dad and was very professional and knowledgeable , and made sure we knew everything about the house before we left the viewing
5/5
GoogleA process which by nature is always stressful, was made so much easier in the capable hands of everyone encountered at the Swinton Branch, Thank You
5/5
GoogleSpoke with an estate agent here and he was great, very knowledgeable, friendly and accommodating.
5/5
GoogleA huge Thank you for your diligence and professionalism and genuine kindness throughout the sale of my mum and brother's home .All the staff at KEENANS swinton have been superb.Special thanks to Danny as our first contact for valuation and Jessica as the constant reassurer through the process to completion. Fully reccomend Keenans!!
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
Googleexcellant service
1/5
GoogleAwful service, complete con artists. Expect to do all the work yourself! BEWARE!!
5/5
GoogleI can't thank Keenan's enough for selling my mums house, her house was up with a different company for over a year could be more. And we decided to change to Keenan's and her house sold with in a couple off months, she only had 2 viewings and both liked the house. I would like to thank you again with your help. 5* service
5/5
GoogleGreat Estate Agents, can't praise these guys enough. We had a number of offers just weeks after I first went to see them. We were selling and looking to buy at the same time. Emily looked after us from day one and walked us through it all. She found us a new family home that we are super happy with! Garden space for the dogs, kids! The house even has an upstairs attic conversion (part of my brief) which works as an ideal playroom! Couldn't be happier, thank you guys!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
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