5/5
TrustpilotThe staff at Keenan's are extremely…
The staff at Keenan's are extremely knowledgeable about the properties and gave an honest assessment of the situation, taking into account our specific set of circumstances.
Trusted Agent profile · Greater Manchester
Verified
Keenans estate agents in Burnley, Swinton, Rossendale and 1 more
★★★★★
1,571 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,571 reviews on two platforms, rated 4.4 out of 5 overall.
Our offices
Keenans's four offices, most reviewed first. Each has its own page.
- Keenans Estate Agents Burnley21 Manchester Road, BB11 1HG923 reviews · 414 on Google (4.3)46 in the last 90 days
- Keenans Estate Agents Swinton113 Chorley Road, M27 4AA797 reviews · 289 on Google (4.4)60 in the last 90 days
- Keenans Estate Agents Rossendale75 Bank Street, Rawtenstall, BB4 7QN765 reviews · 248 on Google (4.4)33 in the last 90 days
- Keenans Estate Agents Rochdale569 Bury Road, OL11 4DQ604 reviews · 95 on Google (4.7)32 in the last 90 days
Latest reviews from every Keenans office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleLewis and team rawtnestall made it very easy and smooth buying my property. Thanks
5/5
GoogleRating only, no written review.
5/5
GoogleCan not fault Callum at Keenans. Always come back quickly to any enquiry and really friendly and professional.
5/5
TrustpilotThe Rochdale branch where great
The Rochdale branch where great. The house sold in a matter of days and they kept us up to date with every step of the process. Everybody was helpful and supportive.
5/5
TrustpilotExcellent Communication and friendly
Excellent Communication and friendly, efficient and knowledgeable advisers. They go above and beyond to assist with problems and queries.
5/5
TrustpilotExcellent communication from staff
Excellent communication from staff. Always polite, friendly and very helpful
5/5
TrustpilotBurnley’s Super Team
What a great team! The team at Keenan’s Burnley have been fantastic! From the outset and approaching them to sell my property they have been informative, professional and supportive. I have been liaising with Chloe in the Burnley office who has been with me every step of step of the way. Would highly recommend for anyone wishing to buy, sell or rent.
5/5
GoogleFriendly staff
1/5
GoogleI get so many leaflets from this company. It’s very annoying.
4/5
GoogleEasy to navigate website. Good photographs of properties and a wide range available.
5/5
GoogleFabulous service getting house sold. Friendly efficient staff. Knowledgeable. Highly recommended
5/5
GoogleGlad I chose keenans,they were professional through out,always kept in contact and Aaron always gave me feedback and updated me every day to what was going on. 5 stars
1/5
GoogleAn estate agent who don't want to do any work. One example we didnt have a working shower the water was barely coming out. The shower was the only thing we had in the house when we were shockingly told cause its electric they couldn't fix it. We had to get someone to come look at it who told us the shower head was clogged (fixable). That was just one example. We had many all the same, we had to get someone else to come out to do they're job. We asked them to come out to us to look at the problems and they didn't. They continued on email. Shockingly bad truly, they don't care about the people. We were in a freezing cold house with no shower and they didn't help at all just left us.
1/5
GoogleViewed properties and submitted offers. They want you to go with their "mortgage advisor". I had my own i dont think they liked this. Ironicly the two properties I was interested in ended up going to auction? after I submitted offers!! I wouldn't Deal with them again thats for sure. Very annoying and Time wasting!!
1/5
GoogleAwful. Valued our house £20k lower than what we got, we went with a different agency. Unfortunately the house we were buying were selling with Keanans. Our purchase took 8 months to go through, with only 2 properties in the chain, nearly lost the sale of our house as our buyer was so frustrated. We could never get through on the phone to the guy we needed to speak to, given every excuse under the sun as to why he didn't answer / call back and when we did reach him he didn't remember previous conversation and hadn't actioned anything we had discussed. And we were told complete lies at some points. No one else in the office was able to deal with our requests either. They have a good sales pitch to get people to sign up with them, but the customer service after that point is terrible. I would be put off from buying a house again that was using them as an agent.
1/5
GoogleAwful experience thus far. Never return calls or respond to requests. I've made the same request to my Sales "Progressor" for weeks without the courtesy of a response or acknowledgement that he's even actioned it. Instead repeatedly get fobbed off whenever I do call. Currently waiting for a call back requested over 2 days ago...I'm not hopeful. The sooner the sale goes through the better. Just so I don't have to deal with Keenans again.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely fantastic to deal with from start to finish!!
4/5
GoogleVery professional, sold my house in half a day with Keenans, you can't say anything bad about that.
5/5
GoogleThe Keenans team have been brilliant. Sam and Lauren are amazing people and a great asset to the Keenans team, true professional’s. I can’t thank you enough.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Keenans is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Keenans
Which Keenans office has the most reviews?
Burnley has the most, with 923 reviews rated 4.3 out of 5, followed by Swinton with 797.
Where are the Keenans offices?
The four Keenans offices, by town:
- Burnley: 21 Manchester Road, Burnley, BB11 1HG
- Rochdale: 569 Bury Road, Rochdale, OL11 4DQ
- Rossendale: 75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
- Swinton: 113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Has Keenans won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
