Keenans Estate Agents in Blackburn and Clitheroe

★★★★★ 1/5

Trustpilot

Very Poor Property Management Service

As a quick summary, they are not managing anything after the contract is signed.I bought this buy-to-let property from Keenans, they are doing alright, therefore I do expect they will offer me the same level of service when using them to manage to let off the property.Their salesperson is passionate and impressive therefore I’m happy to sign the contract with them. But very unfortunate, I guess that salesperson is the only person who is passionate about their property management team. As agreed, they did quote all items that need repair or work to me, and I transferred the required amount in less than 12 hours, I think it’s reasonable to expect they will act quickly as they already received payment, not necessarily in days but at least within 1-2wks, and I waited for 6 weeks they still not complete the work (the work should take 3-4 day). Most importantly, I still have no clue about when they will complete the job.I called/sent emails to them numerous times, and I never get a direct reply to my question, I’ll call you back later is the only reply they use but they either do not call back / not answer your question directly.Maybe updating the status of work regularly is too difficult for them, but I believe it’s very basic when someone says they are managing something, let the customer know what to expect, and have no surprise. But their property management team failed to do so, I don’t know when the property can be let, what else needs to be done, how long will it keep unoccupied, and how many more bills I need to pay. Now it ends up in a lose-lose situation, especially during such a market situation which is out of the property to rent, but I must keep mine unoccupied and not get any rental income, and Keenan doesn’t get the commission too.I tried to look for a channel to complain, but it seems it's not available.

Jason · 27 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Outstanding service

Outstanding service It has been a pleasure doing business with you Chloe and the team. very professional staff. Stress free experience extremely supportive team.

Taseen · 26 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 1/5

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Poor lettings management

If you are a landlord - I would not recommend using keenans to manage your property.When my tenants handed in their notice - they didn't tell me or do anything about it so the property was empty a month longer than it needed to be.They never respond to emails to the enquiry inbox, and don't have any sort of processes in place to manage the property. For example when the property was empty they did not tell the utility companies my forwarding address to contact me so I've had to chase this up myself and risk having unpaid bills.They have caused me an undue amount of stress and I will leave them soon as they have broken their side of the contract numerous times and so I have no confidence they are looking after my property.Really poor service, incredibly stressful to deal with and overall disappointing experience.I have used other lettings agents in the past who are much better so I know they are not all as chaotic as this.

Em · 25 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Ella Walmsley

Ref 4335629 Epsom Way, AccringtonWhen I decided to put the house up for sale, Keenans was the first choice. My contact was Jonathon who maintained contact during the following two years while probate was being progressed.When probate was granted Ella took over the conveyancing and kept me up-to-date. The sale went through remarkably quickly. I met her three times and found her accommodating and efficient.My enquiries were dealt with promptly and accurately and it was a pleasure to talk with her.Although Ella had numerous clients constantly in attendance it always seemed she was working just for me.RegardsPat Thornton

Mrs · 20 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 4/5

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Very helpful

Very helpful, Ella kept me well informed throughout the process even reminding me politely that I had tasks to complete.

Karl · 11 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Great service throughout the process of selling the house

Great service throughout the process of selling the house. The whole team including Liam, Rob Ella and various others who helped with the viewings, the photographer, all were splendid. Nothing was too awakard, too difficult or not their responsibility. They listened to all my concerns and gave advice when appropriate. They were great acting on my behalf when the solicitors stopped taking my calls. If I had to sell again I would choose Keenans.

Clare · 3 July 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Spot on service from Ella Walmsley and…

Spot on service from Ella Walmsley and the team nothing was too much trouble excellent communication and a great service would recommend

Boyd · 28 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Google

I recently sold my property through Keenans, and it was a great experience throughout… Professional, knowledgable and extremely helpful - I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 22 June 2022 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

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5 star service from start to end of tenancy

Thank you Katie Hayden, Alex, and everyone in the Burnley team for making our experience of renting a really positive one. From start to end of tenancy, our queries were answered straightaway, our admin./payments done smoothly and fairly but most of of all, your attention to customer care is 100%. Thank you so much!

Ruth · 20 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Great experience

I had an excellent experience using Keenan's. I found them to be extremely responsive and helpful at all stages. My sale had a few ups and downs (not the fault of the agent), but Robert was brilliant and found us the right buyer.After the sale was agreed Ella dealt with our matter and was always helpful and called me back when requested. She provided all the information I needed that the solicitors weren't giving me!All in all they are highly recommend from me.

Chris · 20 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Bought my house from Keenan's and right…

Bought my house from Keenan's and right from the start the service was first class. Nothing was too much trouble and when there were some issues with the house the communication was excellent. I have to mention Chloe who was always extremely helpful and lovely to deal with. She kept me well informed throughout the process and always had time to talk to me. Chloe has excellent customer service skills and will go far.

Julie · 19 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Five stars not enough

If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.

Lorraine · 14 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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No faults

We have just completed on a house with Keenan’s and cannot fault them at all.The people we dealt with were Ella, Richard, and Sam. They were all very friendly and kept us up to date each step of the way and seemed really happy to help us with everything.

Shannon · 1 June 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

From start to finish - great job!

From start to finish, Keenans were great. My sale fell through twice and Keenans helped get it back on track within a few days each time and get new offers in! Their responsiveness was great as well. I would definitely recommend Keenan's services.

Sami · 12 May 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Looked after by Keenans Rawtenstall…

Looked after by Keenans Rawtenstall Office and could not be happier. We got a other quotes for a property we are selling but Keenans gave us, what we considered to be the most realistic and Sam who came to do the valuation was really friendly and knowledgeable.The standard of communication from Aaron and James has been excellent around arranging viewings etc. We had a number of offers within less than a week of the house going on the market which were then well managed by Miannah who secured a sale above our asking price and kept us infomed as she negotiated with the potential buyers.I would recommend Keenans as they made the whole process user friendly and stress free.

Miss · 22 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 1/5

Trustpilot

Terrible company tried getting address…

Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh

Andy · 21 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Outstanding service from start to finish!

Keenans came to me very highly recommended, as the best estate agents to use when selling a house in the Blackburn area. I was not disappointed. From start to finish, the service which they provided was exemplary, and far superior to that which I received from the solicitor who dealt with the contract and conveyance, which was as hands-off as Keenans were hands-on. Everyone I dealt with throughout the entire process was helpful, efficient and courteous, and the whole experience was better than I ever imagined that it could be. From initial valuation to eventual sale, everything happened seamlessly, with the full asking price being achieved without any apparent hassle.So, an excellent outcome! I am able to recommend Keenans wholeheartedly, and without reservation of any kind. They are a fully professional outfit in every respect.

Colin · 19 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Fantastic service from Keenan’s Burnley…

Keenan’s Burnley have been outstanding throughout the whole process. I cannot thank Jack the estate agent & Gemma & Chloe in the office enough for all their help & support with helping me find my forever home.Jack has gone above & beyond with viewings & is very informative and thorough. He answered all the questions we had & was very professional throughout. Thank you all so much for making this process as smooth & enjoyable as possible.

Beth · 14 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Our experience was faultless and the…

Our experience was faultless and the team couldn’t have been more helpful.

Mrs · 14 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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House Sale

We used the Keenans branch in Accrington for the sale of our property. The service we received from start to finish was excellent. They kept us informed and guided us through every stage of the process. A special thanks to Robert and Liam.

J · 12 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Emily Bradley Absolutely Superb!!

Emily Bradley has been absolutely superb in every aspect of the sales progression of our property! When said she would get back to you she did. When we didn't understand something the buyers solicitors asked for, she kindly and patiently explained, reassured and advised us on how best to move forward. She has always kept us regularly updated. Her pleasant and cheerful demeanor combined with her knowledge of the business, expertise in communication with ourselves, the buyers and the solicitors ensured that the sale went through as quickly and efficiently as possible! Emily has been an absolute pleasure to deal with! Thank you so very much!!

Jude · 6 April 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Emily Bradley made the sale of my house stress free

Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀

Jean · 30 March 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

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Nicky was exceptional

This was quite a stressful experience until Nicky became involved to assist the sale through to completion. Really driven and motivated and had her work cut out with the poor conveyancing service we had. Her communication was faultless and we were informed at every step of the process. Her wonderful personality shone through and it was always a pleasure to speak with her. Note to Keenans, use this lady as a perfect example of customer service . Thanks for everything Nicky!

Alan · 21 March 2022 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

House Purchase

Keenan's have been brilliant throughout the whole house buying process. Chloe was a star, she kept me thoroughly updated and let me know of any issues straight away. Chloe also helped us with negotiations with the vendor. We had a great experience. Highly recommended.

Tracy · 10 March 2022 · Keenans Estate Agents Blackburn