5/5
GoogleAdam and Abigail have been fantastic in dealing with. They have made my buying process easy and simple. They kept me informed each step of way. I would definitely recommend anyone buying or selling their property to use Kenaans.
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Keenans Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat from start to fibish. Very helpful with the stress of selling a house. At times they acted on my behalf when I was unable to contact the solicitor. A really good team, proactive and always ready to listen and advise. The kind of team I want on my side if I had to do it again.
1/5
GoogleWhere do I begin. Keenans are liars. If your selling a property through them then please avoid. They will not get the best price for you. All they are after is a quick turnaround and put pressure on the sellers in accepting an offer which in this instance they were old and vulnerable. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size of the deposit of 70%. Why should that matter when I had a mortgage in principle agreed for the remaining amount. I then spoke to the vendors directly who informed me that Keenans had put them off from accepting my offer despite it being the highest. The poor vendors were old and had been lied to by both Robert and the branch manager Jonathon about my financial situation. I will be taking this matter up with the property ombudsman as Keenans should not be allowed to conduct their business like this.
1/5
GoogleWorst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything. Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
5/5
GoogleElla Walmsley, in the sales progression department was simply fantastic regarding the sale of our property. She chased up all parties and provided updates regularly. I have to admit I never thought we would complete but Ella’s positive attitude and persistence meant that we finally sold our house. Well done and thank you Ella!
5/5
TrustpilotNot just Good but Outstanding.
From the outset the process of selling my late daughters house was handled to perfection by this most professional company. With the team from Keenans which included James, Aaron, and Nicole who were involved with us from the outset we never at any point doubted that we had made the right choice in picking this company to handle and coordinate the sale. Informed, thorough, enthusiastic, and caring sums up our overall experience in dealing with each of them along the way. Obviously they are all up there with the best and we are more than happy to provide our feedback for others to read. Margaret & Michael Blackhurst.JP
5/5
TrustpilotBrilliant service…
The team made life easy from start to finish, kept us informed and sorted everything out. just what we needed
5/5
TrustpilotKeenans Rochdale couldn’t have been…
Keenans Rochdale couldn’t have been better! Everything from the day we asked for our valuation to the day of completion was really smooth and Ella and all of the team kept us up to date throughout. Special shout out to James who was fantastic and restored our faith that good estate agents do exist! The valuation and viewings were so easy to arrange and he was brilliant at explaining everything. Would definitely recommend!
3/5
TrustpilotRefused a second viewing
We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.
5/5
TrustpilotBurnley's Super team
From the experience of selling my mum's house ( which went superbly) I contacted Keenan's super Burnley team to sell my own property with land.Once again the super team of Chloe, jack, Gemma, Lou, Andy, Faye swung into action.What could have been a tricky sale was dealt with professional expertise. Gillian and I would always recommend this team.Once again Team Burnley "Thanks from Steve and Gillian.
5/5
TrustpilotRecent Purchasers
We recently purchased a property through Keenans. It was great to have a designated sales progression contact to assist us with the transaction. We found all the staff we encountered to be helpful, polite and knowledgeable.
5/5
TrustpilotTeam Keenans Accrington
Keenans Accrington, communicated well. They responded quickly to enquiries both by email and by telephone. Their manner was pleasant, friendly and professional. We would recommend this Estate Agent to anyone buying or selling a property.
5/5
TrustpilotExcellent customer service from Lewis…
Excellent customer service from Lewis at the Accrington branch house sold within two days, didn’t even need to put up a sale board, is that a record?Kept us calm during stormy waters which happens during house sales.
1/5
GoogleWhere do I begin. Keenans are liars. If your selling a property through them then please avoid. They will not get the best price for you. All they are after is a quick turnaround and put pressure on the sellers in accepting an offer which in this instance they were old and vulnerable. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size of the deposit of 70%. Why should that matter when I had a mortgage in principle agreed for the remaining amount. I then spoke to the vendors directly who informed me that Keenans had put them off from accepting my offer despite it being the highest. The poor vendors were old and had been lied to by both Robert and the branch manager Jonathon about my financial situation. I will be taking this matter up with the property ombudsman as Keenans should not be allowed to conduct their business like this.
1/5
TrustpilotLettings staff at the chorley branch…
Lettings staff at the chorley branch are rude and patronising.
5/5
TrustpilotFantastic overall experience from all…
Fantastic overall experience from all the team at Burnley and Accrington.Our house was sold within 3 days.The rental and sales team were so professional and efficient.We especially would like to thank Alex at Burnley lettings, Gemma at Burnley sales and Faye at Accrington.We would highly recommend this Company.
5/5
TrustpilotCustomer service above and beyond
I recently bought and sold properties using Keenans. Liam in Keenans, Clitheroe went above and beyond providing a very positive experience. Liam provided excellent customer service keeping me up to date throughout the process. He was professional and empathetic, understanding my need to complete as soon as possible. Thanks Liam,Kind regards Julie
5/5
TrustpilotJames Aaron and Nicole thankyou
When James came round to value my house he was so enthusiastic and told me my house would sell quickly which it did, and Nicole and Aaron were always there at the other end of the phone to help me. This was a massive move for me and there help was appreciated Thankyou for everything.
5/5
TrustpilotBEST IN THE BIZ
CHLOE A*JACK A*BEST IN THE BUSINESS.
5/5
TrustpilotElla
Ella - super expedition in dealing with queries, obtaining of documents and communication. Extremely professional at all times. Cannot say enough good things about this exceptional and examplary agent.
5/5
TrustpilotAbsolutely brilliant service
Absolutely brilliant service. A difficult combination of sale and purchase but Ella has been fantastic. Always available for an update and to chase things up when necessary. We cannot thank Ella enough for her personal attention throughout this all rather stressful time. She is without doubt an assent to the company. Would totally recommend Keenans to our friends and family
5/5
TrustpilotA fantastic service
Ella was incredibly efficient - all of her communication was well-informed and clear. She called regularly and we could not have asked for better service. Thank you Ella!
5/5
TrustpilotOutstanding service all round
Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!
5/5
TrustpilotSold two houses and bought one
Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.
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Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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