4/5
TrustpilotHouse sale
From jonathan 1st selling the house to Lewis keeping me updated with the sale I can safely say I was very impressed with the service. I can highly recommend Keenans estate agents. Thankyou once again. Mr & Mrs Bullough.
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Keenans Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotWe were absolutely impressed with the…
We were absolutely impressed with the service provided by Keenans Estate Agents especially Ella. The whole process of buying a house, from the initial stage of viewing the property and to the final stages of completion went very smoothly due to Ella’s proactive approach and professionalism. Ella was very informative, polite, built good rapport, and always had time and patience to listen to what we had to say and answer any of our questions and queries. She would always update us on a weekly basis without fail in regards to any updates, on any progress made about the purchase and would guide us with anything we were unsure of. As we all know, house buying can be a very stressful and a difficult experience, but having a person like Ella being part of this process can make the whole experience an enjoyable one due to her customer orientated approach. Just wanted to say big thanks to Ella and to those who were involved in the process for all the help and support. Thank you, very much appreciated.
5/5
TrustpilotElla at Keenan's Accrington has been excellent.
We have just bought a house through Keenans, Accrington, All the staff have been very helpful and polite. Ella in particular has been most helpful, phoning on a regular basis whenever there's an update and often just to check in and make sure we were ok with the process and answer any questions we had. Would highly recommend. *****
5/5
TrustpilotI highly recommend the team at Keenans
I highly recommend the team at Keenans, especially Jack, Gemma and Chloe who have always been on hand to answer our questions and are really helpful, responsive and communicative - couldn't ask for more! Jack has been fantastic with the viewings and has really gone the extra mile to help us find the perfect property. Big thanks for all of your hard work!
5/5
TrustpilotGREAT ESTATE AGENTS
Andy from the Burnley branch has met me at two properties to view in the last week. He is extremely helpful, knowledgeable and friendly. Great service from the branch so far with calls answered and returned, text and email reminders for appts and follow up questionnaires. A great agents to deal with.
5/5
GooglePolite and courteous. The manager was a pleasure to speak to.PositiveResponsiveness, Professionalism
1/5
GoogleWere looking for a house akways looking online,whenever we have emailed to view on a property they have never rung back,very bad serviceNegativeProfessionalism
5/5
GoogleKeenans Accrington have provided a professional and friendly service in selling our property. I would highly recommend Keenans estate agentPositiveQuality, Value
1/5
GoogleI called to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move. So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans in If i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?! When asked for his name he pretends the line is breaking up and that he cannot hear me. NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING! I’ve heard negative feedback from sellers however this poor service i have witnessed myself. Unlucky Jonathan is unaware the call was recorded when he starts getting rude! I will be making a formal complaint! Avoid Keenans!NegativeQuality, Professionalism, Value
5/5
GoogleExcellent service provided by Keenan's Burnley office at a highly competitive price. Sale agreed within 24 hours of going on the market, series of back to back viewings conducted very professionally in a single evening by Jack and Lou. Faye particularly was very pro-active in chasing up issues during the sales process and keeping us informed of progress throughout.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAbsolutely brilliant…I have used…
Absolutely brilliant…I have used Keenans on multiple occasions. This time I would like to thank Alicja and Charlie for being superb! They made the whole experience so easy going…thanks guys!!
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Ella Walmsley & Keenan’s. Very professional in keeping me updated throughout & helpful when negotiating my purchase. Thanks for all your help Ella!
1/5
TrustpilotThe company discriminates against…
The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.
5/5
TrustpilotLewis Usher of Keenans was brilliant
Lewis Usher of Keenans was brilliant. We were the purchaser and not the seller but, despite this, he kept us up to date. Gave us lots of advice and support as we were new to the area. Couldn’t be more helpful. Five star service all the way.
1/5
TrustpilotWorst estate agency I been dealing…
Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
5/5
TrustpilotKeenans on point
Keenans on point, fast and friendly service. I was dealing with Gemma who was fantastic and a credit to the company.
5/5
TrustpilotLewis was fantastic from start to…
Lewis was fantastic from start to finish in purchasing our new home , would highly recommend Keenan’s Paul Charlesworth
5/5
TrustpilotVery pleased with the whole process of…
Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.
5/5
TrustpilotExcellent service in selling.
Excellent service from the Chorley branch in selling my Son's bungalow. The purchaser also sold their house through Keenans.No problems or delays.Thank you.
1/5
TrustpilotThey are the worst estate agents I’ve…
They are the worst estate agents I’ve every come across, communication is non existent to say the least, you complain and the manager shouts over the top of you! Do yourself a favour read the rest of the reviews before going anywhere near ! I really wish I had.
5/5
TrustpilotI recent purchased a house through the…
I recent purchased a house through the Accrington branch with Ella Walmsley acting as sales negotiator. I found her to be most professional much more so than either solicitors, she kept the process moving on and kept me informed regularly Well done Ella
5/5
TrustpilotThe team at Keenan's in Burnley are…
The team at Keenan's in Burnley are passionate and offer a very personalised service. Chloe and Jack are extremely professional and dedicated to getting you the best price for your property. Customer service second to none. Thank you all.
5/5
TrustpilotWe found the staff at keening very…
We found the staff at keening very lovely and very helpful in wot you needed to know about selling your house can't thank the team enough 😀
5/5
TrustpilotAbsolutely over the moon with the…
Absolutely over the moon with the service we received from Keenans during both the sale and purchase of our property.I mainly dealt with Sam,Gemma and Chloe who were all so helpful, knowledgable and friendly.I would definately recommend anyone use Keenans as they got us exaxtly what we wanted for house and kept us up to date at all times!
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Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
