Trusted Agent profile · Lancashire
★★★★★
1,052 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,052 reviews on three platforms, rated 4.2 out of 5 overall.
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleFor your own sanity… use an alternative service. Ongoing issues for 6 months +. An absolute nightmare. DO NOT USE. *As a tenant in a private rented property, your tenancy agreement (which should be co-signed by you and your landlord before you move in) provides you with several rights: The right to live in a property that's safe and in a good state of repair*
5/5
GoogleKeenans and Lorraine in particular where really helpful and easy to deal with from start to finish. Even when we had buyers agreed and they back out late in the process Lorraine was quick to ensure new buyers where found in order for me to not loose out on the purchase of my new dream home. Would definitely recommend.
5/5
GoogleVery happy with there service cant fault them at all. Lorraine was fantastic . Thank you.
5/5
TrustpilotKeenan’s have been brilliant
Keenan’s have been brilliant.
5/5
GoogleI recently sold my house with Keenan’s Estate Agents, and I couldn’t be happier with the experience. Lorraine was absolutely fantastic, her dedication, professionalism, and effort in getting everything over the line were truly appreciated. She kept me informed throughout the process and went above and beyond to ensure a smooth sale. I highly recommend Keenan’s to anyone looking to buy or sell a property. Thank you, Lorraine, for all your hard work!
1/5
TrustpilotWarning for both buyers and sellers
Warning for both buyers and sellers - due to how sloppy and blatant liars these folks are, you are due to lose money along the way. We’ve placed an offer for a flat advertised as coming with a storage unit and parking, only to find out after the solicitors started their work that neither are actually included in the lease. We’ve informed them and there was no reply - no apologies, no attempts to renegociate, nothing. We actually had a red flag early on when two of the estate agents confirmed heating in the flat exists and is working, and only after we made it a condition to the offer to admit that they actually do not know if it works at all. Be careful, absolute time wasters
5/5
TrustpilotLorraine
I recently sold my house with Keenan’s Estate Agents, and I couldn’t be happier with the experience. Lorraine was absolutely fantastic, her dedication, professionalism, and effort in getting everything over the line were truly appreciated. She kept me informed throughout the process and went above and beyond to ensure a smooth sale. I highly recommend Keenan’s to anyone looking to buy or sell a property. Thank you, Lorraine, for all your hard work!
5/5
GooglePaula did a house viewing with us yesterday and all I can say is that she was absolutely brilliant. She was so knowledgeable about the property and answered every question we had. Really lovely and friendly too. Thoroughly recommended.
2/5
GoogleThe service offered seemed poor at best where it seemed that the negotiator had too many other tasks to deal with rather than keeping the client in the loop with regular updates. There was even a time that the information given a week apart was identical which did not fill me as the client with much confidence. There seemed no sense of urgency or drive from the negotiator which left me for weeks in the dark with little movement on the sale. I often said for a no chain sale to take just short of 6 months to go thru was baffling.
5/5
GoogleI purchased a house for sale with Keenan’s. Everyone involved was polite and helpful, returned calls when they said they would and kept me updated. Jack managed my purchase and I cannot fault his service. Never pushy with me and knew where the process was upto and when help from myself with solicitors etc was needed. Would highly recommend (I know you don’t get to choose who you purchase with but if this is the service when buying I’d anticipate equally good service when selling).
5/5
GoogleDecent service from Jack Banks when selling our house in Colne. Well communicated and made the process as easy as it could be, would recommend Keenans.
5/5
GoogleI have nothing negative to say about the service I received from Jack Banks at this Keenans branch. I was buying my first home and he called me very frequently to update me on everything that's happening with the sale. I have no experience with other estate agents as I'm a first time buyer, but I can honestly say the feedback I got from Jack on everything to do with the sale was just what I needed, when I needed it. I felt assured that I could call or email at any time to ask any questions and get a fast response. Got the keys a week ago and I'm very happy. Thank you Jack!
1/5
TrustpilotIf your registered disabled DON NOT GO…
If your registered disabled DO NOT GO TO VIEW. They look you up and down, they judge you, and say they will send a email to apply. But the email never comes they are very stuck up and think there above the rest. I will never deal with these again.
5/5
GoogleVery quick to find a buyer thank you. Ellie Sevgi was brilliant during this period and readied reassured me all the way. Thanks to Harry who took over to do the sale. Also great service, kept on top of everything. Great work guys.
5/5
GoogleKeiran Beech handled the complicated and extremely stressful sale of my new house. He was fantastic at helping me understand the process and was very empathetic when there were changes to my circumstances. Keiran did everything he could, dealing with horrendously incompetent solicitors, dealing with questions and queries and constantly trying to keep the sale moving. Thankyou, Keiran!
1/5
GoogleWould not recommend
1/5
TrustpilotThere was no option to give Zero Stars...
Keenans replied to my prior review saying "Compliance" was an issue when it was not.All Compliance issues were sorted up to 24 October.As for Valuation, another reason Keenans gave for withdrawing under criticism? Never discussed Valuation in four weeks of dealing with Keenans.A bizarre and unexplained sequence of events if ever. Buyer beware...
Nick What may appear to be a simple exception to yourself, has potential legal and financial consequences to ourselves, which we are not willing to forgo our accreditation to accommodate. We do have a choice as to who we wish to represent and sadly on this occasion we have chosen not to market your home. No amount of public slander is going to make us change our mind on that matter. We wish you the best of luck with the future marketing of your property and hope you find someone that can represent you accordingly.
5/5
GoogleFantastic service from everyone I have had the pleasure of speaking to. I have rented via Keenans and am now hopefully purchasing a property with them. Great team of people working there. Could not recommend more highly. Update - the purchase of my new property has gone through. Kieran was our point of contact and I cannot thank him enough, he went above and beyond throughout the whole process.
1/5
TrustpilotThis company is a shambles
This company is a shambles! Incompetent staff who can not co ordinate themselves unfortunately resulting in court action being commenced!Please avoid lettings at all costs
5/5
GoogleI’ve had the pleasure of working with Patrick from Keenan’s as he manages my property, and I couldn’t be more grateful for his support. He is consistently helpful with any issues that arise, always quick to respond, and handles every situation with professionalism and care. Patrick is not only polite and approachable, but he also goes above and beyond to ensure everything runs smoothly. His dedication and attention to detail make him a true asset to the Keenan’s team. Thank you, Patrick, for your hard work and exceptional service!
1/5
TrustpilotNot responding to enquiry’s
I’ve enquired on a few properties for sale as I have just got my mortgage certificate and looking to purchase my first house I was recommended to use Keenan’s however after phoning and leaving a voicemail, messaging on whattsapp and leaving an enquiry on right move no one’s got in touch with me at all.
5/5
TrustpilotPatrick Jones
Patrick Jones, Property Manager from the rental team has been superb. Responsive, helpful and providing excellent client service. Really impressed.
1/5
Trustpilotthe worst estate agents going
the worst estate agents going, unprofessional, rude and lies, we have enquired about several properties and always get told there are no more viewings or they have several offers, we enquired about a property this week and got told it was still available and they would get someone from the Rochdale office to call us back this never happened we just got an email back saying there was offers on the property always excuses from this company, the staff are rude tell lies and never return your calls, i feel that we are being discriminated against because we have had to complain, the owners of this estate agents need to get things sorted as i am now considering going to the ombudsman about them, the managers always cover things up. i will guarantee if i am lucky enough to get a reply they will use there famous words WE DON'T SEEM TO HOLD YOUR CONTACT DETAILS OR NO RECORD OF YOU. If a owner would like to contact me please reply with your email and i will contact you directly
5/5
TrustpilotKennans have been absolutely amazing
Kennans have been absolutely amazing in supporting me selling my house. Keenans sold my house on the first day of viewings, I am absolutely thrilled. They put me completely at ease throughout the process and have been very supportive. Sending my special thanks to Harry, Jack and Niomi!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackburn has the most, with 953 reviews rated 4.2 out of 5, followed by Clitheroe with 600.
