★★★★★ 4/5
GoogleIt’s been easy to work with Sophia in the lead up to renting our property. She’s been responsive and addressed all my questions.
Hopefully it will continue to go smoothly renting our property through them.
Ben · 30 July 2026 · John Shepherd Nottingham
Agent replied · 31 July 2026
Thank you for your kind words Ben. We are pleased to hear that Sophia has been helpful and responsive in your journey to rent your property. We appreciate your recommendation and please reach out if you have any further questions as we move forward together.
★★★★★ 5/5
GoogleKudos to the entire team of John Shepherd student lets especially Kelvin, Francois and Joe for helping my tenants with not just viewing but also booking them. They were always approachable even during their out out of office hours.
Love working with them and hope to continue with the smooth booking process and guidance
Hitansh · 30 July 2026 · John Shepherd Derby
Agent replied · 1 August 2026
Thank you for your 5* review for our Student team including Kelvin, Francois and Joe. We love to hear that everything went smoothly and we were able to support every step of the way. We appreciate your recommendation and look forward to continuing to work with you
★★★★★ 5/5
GoogleGreat experience and service - we were with Rahim throughout our tenancy and he was always there when we needed him for anything!
Mason · 30 July 2026 · John Shepherd Derby
Agent replied · 30 July 2026
Thank you for sharing your wonderful experience Mason. We are delighted to hear that Rahim provided such reliable guidance and support throughout your tenancy. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleSophia has been amazing in helping us liaise with the landlord to allow us to make some changes to our rental so it's more of a long term home! She has been so speedy and concise and got us an amazing result in quick time. Highly recommend her and the company! Thank you so much Sophia ❤️
Lara · 29 July 2026 · John Shepherd Nottingham
Agent replied · 30 July 2026
Thank you Lara, for your wonderful feedback. We love to hear that Sophia has been so helpful and supportive and provided you with speedy and professional support throughout to help you create a long-term home. We really appreciate you taking the time to share your recommendation and wish you all the best.
★★★★★ 5/5
GoogleAlysha was a great help with my son's move, very polite and professional, amazing young lady.
Veronica · 29 July 2026 · John Shepherd Nottingham
Agent replied · 29 July 2026
Thank you for your kind words, Veronica. We are delighted to hear that Alysha provided such professional and helpful support during your son's move and able to provide you with such a great experience. We appreciate you taking the time to share and if you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
GoogleKatie has been a brilliant agent finding us our perfect flat! Highly appreciated her help!
My · 28 July 2026 · John Shepherd Derby
Agent replied · 29 July 2026
Thank you for sharing your review. We love to hear that Katie provided you with helpful support in finding your perfect flat and it's wonderful to know we met your expectations. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
★★★★★ 5/5
GoogleIt was a good one, and katie was very helpful
Fahad · 27 July 2026 · John Shepherd Derby
Agent replied · 27 July 2026
Thank you for sharing your 5* review for our team!
★★★★★ 5/5
GoogleSophia at John Shepherd did a great job, persisting until she found me some good tenants at the reduced rent.
James · 27 July 2026 · John Shepherd Nottingham
Agent replied · 27 July 2026
Thank you for your kind words, James. We are delighted that Sophia was able to support you with your rental and find you good tenants. We appreciate your recommendation and look forward to supporting you again in the future.
★★★★★ 5/5
GoogleI am so pleased with the service I received from Katie at John shepherd state agent.It was a remarkable service.Katie got great approach and did a lot in helping me to rent this property.In short I am too grateful to her willingness ,attitude and help.It is too good to invest in good staff such as Katie
Mhammed · 24 July 2026 · John Shepherd Derby
Agent replied · 27 July 2026
Thank you for sharing your review with us. We are thrilled to hear that Katie provided such professional and helpful service in assisting you with your rental. We appreciate your recognition of Katie's efforts and commitment to our client and look forward to supporting you again in the future.
★★★★★ 5/5
GoogleWhen locked out, the operator was lovely and then Aarti came to open my door in 15 mins. Thank you!
Leah · 22 July 2026 · John Shepherd Derby
Agent replied · 23 July 2026
Thank you for sharing your experience, Leah. We are glad that we were able to support you quickly and that Aarti was available to be on hand. We appreciate taking the time to share your review and we remain here for any support that you need.
★★★★★ 5/5
GoogleKatie was really helpful throughout the whole process. She was always quick to respond, kept me updated, and made everything much easier. Thank you for all your help!
Fatima · 22 July 2026 · John Shepherd Derby
Agent replied · 23 July 2026
Thank you for sharing your experience, Fatima. We are delighted to hear that Katie was so helpful and communicative throughout the process. Our team strives to provide reliable guidance and support, ensuring everything is as smooth as possible. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 1/5
GoogleI wished i could give them a 0 star. They have misled me during viewing about the property which led on me signing a contract based on false pretence. introduced me to a dodgy landlord who has not only made my life hell during that short 4 weeks tenancy but has now ghosted me to refund my deposit and my rent and they are denying having any responsibility with it. Although they know I would not have taken that tenancy if they did not vouch for that landlord. Forced to now involve courts to hold them accountable for their bad practices. Just avoid even the properties they claim to manage they are very useless, i had a hot water issue once , took them 5 days to fix it and it was during winter time. Just avoid or take extra caution when signing with them.
Armelle · 22 July 2026 · John Shepherd Birmingham
Agent replied · 10 July 2026
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the difficulties you have encountered and understand your frustration. We would appreciate the opportunity to investigate this matter further and address any outstanding concerns. Please contact us directly so we can discuss your experience in more detail and work with you towards a resolution. We look forward to hearing from you.
★★★★★ 5/5
GoogleFantastic company, very professional and a solid no nonsense service. Very easy to use and understand from start to finish. Can't fault any of the team I dealt with.
James · 21 July 2026 · John Shepherd Redditch
★★★★★ 1/5
GoogleIf you're looking for a student letting agency that treats communication as an optional extra, then John Shepherd might be exactly what you're after. …
Montanah · 19 July 2026 · John Shepherd Derby
Agent replied · 20 July 2026
Thank you for your review however we are disappointed to hear of your experience. Please do feel free to reach out to us directly so that we can discuss this further with you and work together to resolve any pending issues and rebuild your trust in us moving forward. We look forward to hearing from you.
★★★★★ 5/5
GoogleI had a fantastic experience with John Shepherds in West Bridgford. The whole process of securing our new property was handled incredibly quickly and efficiently, which made everything so much less stressful.
The team were always fast to act, welcoming, and genuinely friendly throughout. Their professionalism and clear communication really stood out, and it made a big difference during what can often be a stressful time.
I’m truly impressed with the level of service we received and can’t thank the team enough for all their help. A special shout-out to Sophia, who was absolutely wonderful and went above and beyond to support us every step of the way. She made the whole experience so easy and positive, and we’re very grateful!
Charlotte · 16 July 2026 · John Shepherd Nottingham
Agent replied · 8 July 2026
Thank you so much for sharing such a lovely review and your wonderful experience. We are so pleased to hear that Sophia and our team provided quick and efficient support during your property journey. Our goal is to offer reliable guidance and maintain clear communication, so it's great to know that Sophia made a positive impact and went above and beyond for support. We appreciate your kind words and wish you all the best in your new home. If there is anything further that we can help you with, please do let us know.
★★★★★ 5/5
GoogleThese guys, inparticular Ashley are by far the best estate agents we've worked with. Communication is top level, we always know where we're at and most importantly they keep you updated and don't leave you in the dark. They actually care …
Jonny · 15 July 2026 · John Shepherd Redditch
★★★★★ 1/5
GoogleVery unfortunate that I have to share a bad experience with this company, especially as I had such high expectations…
Poor customer service and internal planning!
Rung a week ahead of time to book a property viewing, but received no email confirmation. This meant the planned viewing did not take place, thankfully after chasing up via the phone, they rearranged for a different time the same day, to which we confirmed our attendance for. Upon arrival, the estate agent was nowhere to be found, and after waiting for 15 minutes outside, I again called the company.
I was then informed that the estate agent did not have keys to access the property at all, as the current tenant was not present, and that the viewing was to be cancelled 15 minutes after the arranged start time…
I understand that these things can happen but it is extremely frustrating as I booked time off work, was in direct contact with John Shepard at multiple points throughout the day, and that the was the viewing was cancelled as I was stood outside the property waiting for the estate agent (not to mention this was quarter of an hour after the agreed time). And I was offered no alternative viewing time, very
disappointed and frustrated.
Huge shame - John Shepherd appears to have lovely properties available but I cannot risk booking time off work to have my time wasted, and I am now extremely reluctant to book any further viewing as I have good reason to believe they will be cancelled as I am stood looking at the front door!
Jazz · 13 July 2026 · John Shepherd Derby
★★★★★ 1/5
GoogleRating only, no written review.
Sammy · 13 July 2026 · John Shepherd Sutton Coldfield
Agent replied · 14 July 2026
Thank you for sharing your review however we are sorry to see that it was only 1 star. Please kindly reach out to us so we can discuss further and review together how we can move forward positively.
★★★★★ 5/5
GoogleGood and Prompt service.
Srinivasulu · 11 July 2026 · John Shepherd Redditch (The Old Church)
Agent replied · 11 October 2026
Thank you for sharing your 5* review with us!
★★★★★ 3/5
GoogleLomond handled the tenancy process for our new apartment. The application and referencing were done through their online systems, and we successfully moved in on our agreed date.
Wagner · 11 July 2026 · John Shepherd Redditch (The Old Church)
Agent replied · 11 October 2026
Thank you for sharing your experience and review with us. We are so pleased to hear that the application and referencing process was smooth for your new apartment and we wish you all the best in your new home. We remain here for support if there is anything you need. Thank you again!
★★★★★ 5/5
GoogleMain Birmingham office with staff and managers super helpful...
Arla · 11 July 2026 · John Shepherd Birmingham
Agent replied · 13 July 2026
Thank you for your kind words, Arla. We really appreciate your time to sharing your review for our Birmingham team! Your feedback means a lot to us, and we look forward to assisting you again.
★★★★★ 3/5
GoogleLomond handled the tenancy process for our new apartment. The application and referencing were done through their online systems, and we successfully moved in on our agreed date.
Wagner · 8 July 2026 · John Shepherd Redditch
Agent replied · 9 July 2026
Thank you for sharing your experience and review with us. We are so pleased to hear that the application and referencing process was smooth for your new apartment and we wish you all the best in your new home. We remain here for support if there is anything you need. Thank you again!
★★★★★ 5/5
GoogleThe staff here have been informative, helpful and friendly throughout the entire process. They have been prompt at getting back to any queries and the entire process has been very smooth. Thank you Elisha & Megan for making my move an easy one 🙂 …
Tasmine · 7 July 2026 · John Shepherd Birmingham
Agent replied · 8 July 2026
Thank you for sharing your lovely review with us for Megan and Elisha. We are delighted to hear that our team was helpful and communicative throughout your move. Elisha and Megan truly appreciate your recognition of their efforts and we look forward to supporting you again in the future.
★★★★★ 5/5
GoogleGood and Prompt service.
Srinivasulu · 7 July 2026 · John Shepherd Redditch
Agent replied · 8 July 2026
Thank you for sharing your 5* review with us!
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