5/5
I e joyed it
Agent replied · 15 August 2026
Thank you for sharing your 5* Review with us however we would love some more context around your feedback and what services we were able to support you with. We look forward to hearing from you.

Trusted Agent profile · Nottingham
Verified
★★★★★
3,059 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,059 reviews on four platforms, rated 4.2 out of 5 overall.
1,596
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,433
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,584 reviews on Google only. Show every review
5/5
I e joyed it
Thank you for sharing your 5* Review with us however we would love some more context around your feedback and what services we were able to support you with. We look forward to hearing from you.
5/5
I’m really happy with my new place. I’m already really enjoying the space and settling in well. The property was delivered exactly as shown on the website, which I really appreciated. The whole process has been smooth and straightforward. I’m very happy with my new home and would definitely recommend the agency.
Thank you for sharing your wonderful experience James. We are delighted to hear that you are enjoying your new home and that the property met your expectations. We would love to give a shout out to our team members so please do share who you were speaking with so that we can recognise their great work. Thank you again and if you ever need anything, please feel free to reach out to us.
4/5
I struggled with the whole referencing process as I'm a luddite. But I was constantly encouraged and supported well throughout the challenge by good professional staff.
Thank you for sharing your experience Michael. We are glad to hear that our professional staff provided you with helpful support throughout the process. We would love to recognise our team members so please do kindly share further detail on who you have been dealing with so that we can pass your feedback on! Thank you again and we look forward to continuing to support you.
5/5
Mohammed was fantastic!!
Thank you for sharing your review with us Kate! We are thrilled to hear that Mohammed provided fantastic support. If you need anything further, please don't hesitate to reach out to us.
5/5
Really good service from Mohammed
Thank you Connie for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
5/5
Mohammed was really nice at the viewing White helpful
Thank you Chiagozie for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
5/5
Great service from Mohammed!
Thank you Saanya for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
5/5
Mohammed did great on the viewing , thank you!
Thank you Ashmi for taking the time to share your 5* review following your viewing with Mohammed. We are pleased to hear of your experience and if you need any further assistance, please feel free to reach out to us.
5/5
thank you too katie walters for booking me in and Mohammed ibrahim for doing an amazing viewing( im taking that apartment)
Thank you for taking the time to share your review with us. We are thrilled to hear that you found the apartment and had a great viewing experience. Our team strives to provide professional and reliable guidance, and it's wonderful to know … More
5/5
Mohammed was great st the viewing
Thank you for sharing your feedback for Mohammed! We love to hear great feedback for our team and will ensure this is shared with him directly.
5/5
Mohammed was great at his viewing, Absolutely spectacular !!!
Thank you for sharing your feedback for Mohammed! We love to hear great feedback for our team and will ensure this is shared with him directly.
5/5
I needed to be let into my house to move in as i moved in later than my housemates and Joe Farrar was kind enough to come and let me in and also waited and locked the house for me it was greatly appreciated and he was very kind.
Thank you for sharing your experience with us Freya. We are glad to hear that Joe was so helpful in supporting you when you were locked out and we were able to resolve this quickly. We thank you for your recommendation and look forward to supporting you further.
5/5
Katie Walter helped me find and move into the perfect property, highly recommend
Thank you for your kind words Duncan. We are thrilled to hear that Katie provided you with reliable guidance in finding your perfect property. Our team is dedicated to offering professional and helpful support, and we appreciate your recommendation.
1/5
Rating only, no written review.
Thank you for sharing your review however we are sorry to see that it was only 1 star. Please kindly reach out to us so we can discuss further and review together how we can move forward positively.
5/5
Really helpful and polite. He phoned back when the line dropped out which was proactive. Really clear and he was very helpful!
Thank you for sharing your review with us. We would love to know who you were dealing with so that we can recognise them directly and share your feedback with them. We appreciate your recommendation and look forward to continuing to support you.
5/5
Was in a hurry to find a good place, and Katie Walters has been an absolute delight to work with. Responsive and helpful, she did everything from setting up a viewing to finalising the contract as fast and smoothly as possible. Would definitely recommend using John Shepherd for housing-related concerns
Thank you for sharing your wonderful experience with us Zohair. We love to hear that Katie provided you with such professional and helpful support throughout the process and we were able to support quickly in finding you a new home. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
Our agent Joe Farrar was very patient and forgiving with us and made everything as easy as possible, could not have done it without him.
Thank you for sharing your experience Ellis. We are delighted to hear that Joe provided such patient and helpful support throughout your move. We really appreciate your recommendation and look forward to continuing to support you.
1/5
The property manager we had was pretty much useless. We asked for an additional pair of keys to be cut to save us having to plan when the other person was going to be in which we were told we would have to pay for - turns out there was a …
Thank you for sharing your experience with us, Jay. We sincerely apologise for the lack of communication and support you experienced. It is disappointing to hear that we fell short of the high standards of service we aim to provide for all … More
1/5
Hard to get answer or support from the team
Thank you for taking the time to share your review however we are sorry to hear that it is only 1* and that you are struggling to get answers or support from our team. As your review isn't directly linked to a property address or account name in our system, we do require some further details to support you. Please do reach out to us directly with some further information so we can assist you moving forward.
5/5
Can honestly say these guys have been spot on. Communication has been key. Keeping me updated on repairs, job progress & completion. Aarti is a pleasure to deal with. Friendly & professional 👍 …
Thank you for your kind words Lee and for sharing your 5* review! We are delighted to hear that our communication and updates on repairs made your experience positive. Aarti truly embodies our commitment to being professional and helpful. We appreciate your trust in us and look forward to assisting you again.
5/5
Kelvin at John Shepherd provided excellent service when we came to collect our keys. He was friendly, professional, and very helpful throughout the process. He took the time to answer our questions and made everything straightforward and stress free. Really appreciated his great customer service and positive attitude. Thanks again, Kelvin!
Thank you for sharing your 5* review with us. We are delighted to hear that Kelvin provided you with great customer service throughout. We appreciate your kind words and look forward to assisting you again in the future.
5/5
Kelvin Zakeyo was very professional and helpful definitely recommended.
Thank you Samuel for taking the time to share your 5* review for Kelvin. We will ensure your feedback is shared directly with him.
5/5
Katie has been extremely helpful and easily accessible making the process of moving into my new apartment much easier.
Thank you for your kind words Rachana. We are delighted to hear that Katie was so helpful and supportive during your move. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
5/5
Kelvin Zakeyo at John Shepherd was fantastic throughout our move-in process. He was helpful, responsive, and made everything run smoothly from start to finish. Would definitely recommend!
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John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,822 reviews rated 4.3 out of 5, followed by Solihull with 1,675.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.