4/5
They are very co-operative. Always they entertain the request. But their response to repair something is bit late. After returning back to India. They have cleared all my security deposit. They are very transparent.

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3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
4/5
They are very co-operative. Always they entertain the request. But their response to repair something is bit late. After returning back to India. They have cleared all my security deposit. They are very transparent.
5/5
Drew and Lily have done a great job in letting our city centre flat. They have been helpful and professional throughout the process and given good objective advice when needed. I will certainly use them again in future
5/5
Rating only, no written review.
5/5
Helpful friendly staff.
5/5
Very helpful and great service from staff
5/5
Very helpful, friendly staff who do their best to accommodate clients in terms of visits, maintenance and questions - would recommend!
5/5
Brilliant team helping me get my new flat. I dealt with Lily in lettings. She was great and dealt with everything quickly! She was really friendly. I definitely recommend π β¦
5/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
An extremely professional company offering exceptional levels of service. All of the staff are professional, efficient and friendly. Always happy to help - first class.
5/5
Not only a lovely lady, Jane's warm and friendly approach instantly engages staff and gets them onside. Her wealth of industry experience coupled with her enthusiasm and innovative ideas, are the perfect combination for any business looking to grow and develop.
5/5
Having been in business for 11 years, social media has always been a scary subject. Believe me when I say that we have tried many people who have all seemed absolutely ace in getting our messages out. That is until we tried Katie - we β¦
1/5
Appear personable. 1 star only given, because our solicitors tell us that they did not carry out important instructions at time of completetion. Why this happened I don't know. John Sheperds have not even responded with a full explanation, the only response was from one of their sales persons. I would not use them again.
4/5
Great service, helpful, straight forward.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.