Trusted Agent profile · Nottingham
Verified
★★★★★
3,077 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,077 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,436
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Showing 1,599 reviews on Google only. Show every review
4/5
GoogleSo far so good. First time as a landlord and simple advice and guidance has been given to me as needed, the photos and information posted are accurate. Details have only just been posted online, fingers crossed for a fast rental and good tenants.
5/5
GoogleI would highly recommend this branch. Brendan from the initial viewing was very supportive, informative and kept me up to date during the process. I have recently moved into my property and could not be happier with it or the service I received from John Shepherd Cannock.
5/5
GoogleRating only, no written review.
5/5
GoogleBrendan from the Cannock branch was very helpful and informative through the whole process :)
5/5
GoogleVery happy with the service. Brendan helped and dealt with everything. Would recommend them to friends and family.
5/5
GoogleJohn Shepard at Cannock dealt with everything really well. Especially when dealing with Brendan and the office manager Marilena. I would say it was the smoothest process I've ever had.
5/5
GoogleI would definitely recommend this agency, one of the best ones I have dealt with. Brendan is very professional, he made the renting process smooth and kept me informed at all times during the progress of my application.
5/5
GoogleI would like to give a massive thank you to Sam and Adrian who kept me sane during my house move. They guided me all the way through a very difficult time. Nothing was too much trouble. So grateful to them. Love you guys xx
5/5
Googlewe dealt with the Cannock branch, Brendon was awesome, very informative and knew what he was talking about followed with a very straight forward process. viewing to moving in less than 3 weeks! by far the best letting agents i have ever used!
5/5
GoogleTim, Faye and Sade are a brilliant, friendly and helpful team. I have used the company several times and would not hesitate to recommend the service.
5/5
GoogleKatie was fantastic in keeping us updated and in the loop throughout the whole process. Our viewing with Chris was fantastic too. Very professional and very human company.
5/5
GoogleExcellent customer service supplied by Steve who was friendly and helpful in my hour of need. He was able to provide reassurance on timelines for rentals when our house purchase fell through. Would recommend to anyone
1/5
GoogleRating only, no written review.
1/5
GoogleAppalling managing agents. We are a family of 5, who unfortunately suffered a water leak from the apartment above. Massive water leak, the apartment was wet, electrics were turned off, no emergency lighting was supplied even though we …
1/5
Googleabsolutely not serious, it seems like they are not even interested in renting their properties. i went to the one in the city center (Colmore Row) more than once, asking for …
5/5
GoogleDrew, Lilly, Megan and Charlotte, have been amazing, from initial contact about viewing the appartment after seeing on-line, to acutally moving in, was quick and hassel free. …
1/5
GoogleVery disappointing customer service. We rented a flat in a centre of Birmingham - quite expensive to be honest and the quality of the service we have received from John Shepherd was very poor, especially when we needed help with a few …
1/5
GoogleTook 3 attempts to contact over 3 days, final voicemail expressing my disgust at lack of contact prompted a call back. Viewing arranged efficiently by Sade with 48 hours notice on a property that we were very interested in, Arrived at scheduled time to be told by the lovely embarrassed couple that the house had sold 24 hours earlier! No call or e mail to explain and a waste of both parties time!
5/5
GoogleWe can say nothing but positive things about the Solihull branch of John Shepherd, the staff are friendly, professional and efficient and we would recommend them to anybody.
5/5
GoogleDipul and neena have been fantastic throughout the letting process, showing us around different properties to suit our requirements. Couldn't recommend them enough! - A very pleased customer!
Thank you for your kind words Sumaya, we really do appreciate it and we were pleased to have been able to assist you.
5/5
GoogleRating only, no written review.
Thank you very much for your review Jodie.
5/5
GoogleGreat staff and service, they are always kind and willing to help! This agency is really trustworthy.
Thank you for your kind words Ruijie, we are really pleased that you have enjoyed your stay at one of our properties too.
5/5
GoogleRating only, no written review.
Thank you very much for your review Declan.
5/5
GoogleRating only, no written review.
Thank you very much for your review Anamaria.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,837 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
