5/5
GoogleLily made moving house such an easy process. Nothing is too much trouble and she deals with queries quickly and efficiently. She is friendly in her approach and made everything easy and stress free.
Trusted Agent profile · Nottingham
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John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more
★★★★★
3,078 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,078 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,437
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
Our offices
John Shepherd's 11 offices, most reviewed first. Each has its own page.
- John Shepherd Birmingham33 Colmore Row, B3 2BS1,838 reviews · 433 on Google (3.9)202 in the last 90 days
- John Shepherd Solihull6/8 Drury Lane, B91 3BD1,677 reviews · 294 on Google (4.2)164 in the last 90 days
- John Shepherd Derby42 Queen's Rd, NG2 3DT1,638 reviews · 238 on Google (4.1)266 in the last 90 days
- John Shepherd RedditchThe Old Church, Ipsley Street, B98 7AA1,597 reviews · 198 on Google (4.6)168 in the last 90 days
- John Shepherd Cannock25/27 Wolverhampton Road, WS11 1AP1,545 reviews · 160 on Google (4.0)179 in the last 90 days
- John Shepherd Nottingham2 Gordon Road, West Bridgford, NG2 5LN1,501 reviews · 124 on Google (3.8)196 in the last 90 days
- John Shepherd Sutton Coldfield74B Walsall Road, B74 4QY1,447 reviews · 55 on Google (3.4)186 in the last 90 days
- John Shepherd Redditch (The Old Church)The Old Church, Ipsley Street, B98 7AA981 reviews · 76 on Google (4.2)156 in the last 90 days
- John Shepherd Royal Sutton Coldfield (Sutton Coldfield)Sutton Coldfield, B74 4QY955 reviews · 43 on Google (3.0)165 in the last 90 days
- John Shepherd Solihull (380)380, Stratford Road, Shirley, B90 4AQ875 reviews · 0 on Google155 in the last 90 days
- John Shepherd Solihull (6-8 Drury Lane)6-8 Drury Lane, B91 3BD862 reviews · 0 on Google156 in the last 90 days
Reviews on Google
Showing 1,599 reviews on Google only. Show every review
Google5/5
GoogleI have been working with Lily, Drew and Marilena to rent out a new apartment in Birmingham. Very pleased with how efficiently the process was dealt with. Many thanks to the team.
5/5
GoogleLily at the Birmingham colmore road branch was amazing! She was always quick with a response and made the application process as easy as she could! would definitely recommended to anyone looking in Birmingham to use herself and John shepherds services!
5/5
GoogleFrom Start to finish, Emilie and Maggie in the Birmingham City Centre office were professional and beyond helpful. Without their advice, knowledge and support I would have had a very different experience. I’m so glad I chose John Shepherd. If MD’s read this - I hope you know what a credit Maggie and Emilie are to your business!
5/5
GoogleI would like to thank Birmingham Letting Team (Drew, Lily and Megan) for their help in letting and managing my properties. They are very helpful, friendly and professional. All my enquiries are handled in a professional way and also update me if there is any problem.
5/5
GoogleGita Patel has managed our rental property in Birmingham for over five years. She is terrific! We live abroad, but working with her has been as easy as if we lived next door. She deals with any and all issues that may arrive quickly, efficiently and stress free.
5/5
GoogleI just wanted to say thank you to Debbie for being so helpful. I’ve been a John Shepherd tenant since 2013 and always find Debbie to be approachable, efficient, helpful and knowledgeable. She manages the relationship with the landlord who’s flat I live in very well. And if I need a repair it is actioned very quickly. Thank You.
5/5
GoogleI have recently moved into a property which is managed via John Shepherd. My point of contact Lily Johnson was extremely helpful in making the process of securing and moving properties absolutely seamless. Her levels of customer service are second to none and i cannot recommend this estate agents enough.
5/5
GoogleJohn, Lily and Megan were great in helping me with the move to my new flat. They responded quickly to any question I had and were very knowledgeable about anything I asked. The move in process was stress free - would definitely recommend!
5/5
GoogleIt is my first apartment, and I had a great experience with John Shepherd. Lily Johnson was my agent. She was wonderful; she assisted me throughout the moving process, even after and answered all of my questions. I am pleased.
1/5
GoogleRating only, no written review.
5/5
GoogleThank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.
5/5
GoogleGreat costumer support while renting apartment. Recommended for foreigners just arriving in the UK.
1/5
GoogleI had an appointment to visit an apartment, I had confirmation by message and the agent called me to confirm that I was coming, the day of the appointment, no one is there, I call the agency , he tells me that the apartment is rented ...
Agent replied · 3 June 2024
Thank you for your review. Having looked into this further it looks as though you had a viewing with a different branch within the company. Our system shows you were left a voicemail in the week to inform you that the apartment had now gone … More
4/5
GoogleLilly is very nice and helpful. The company are sometimes a bit slow but seem reasonable overall.
5/5
GoogleRenting a flat with them as our letting agents. Have sorted all problems swiftly, dealt with Lily who has been great.
5/5
GoogleI found the professionalism, courtesy and knowledge from Lily to be highly commendable. She is a real credit to the company and a pleasure to work with.
5/5
GoogleRecently let my apartment in Bham city centre using John Shepherd. First class service provided by the team and a big thankyou especially to Lily Johnson who was my main port of call throughout . Would highly recommend.
4/5
GoogleThe Customer care is very good at JS. I had the pleasure of dealing with Lilly who was super attentive to my questions and explained everything to me that was required. Very happy to be renting with them.
5/5
GoogleI am very grateful to Lily and her team, who has been exceptional throughout the entire process. She was approachable and replied to all my queries promptly. I had a tight schedule of moving in and her assistance helped me achieve this with ease :)
5/5
GoogleRating only, no written review.
5/5
GoogleDealt with Brendon who couldn’t be more help if he tried. Great staff overall easy from start to finish
5/5
GoogleJodie and the team have always been very helpful whenever I have called the office. Great communication and customer service.
5/5
GoogleFantastic team in Cannock . My move in went so quick and smooth . Thank you to all the staff and Brendan for your help moving in . The property is absolutely perfect. Highly recommended
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
Source: EA Masters winners lists, as published, linked by year.
Want John Shepherd to help?
Send John Shepherd a message.
Questions about John Shepherd
Which John Shepherd office has the most reviews?
Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,677.
Where are the John Shepherd offices?
The 11 John Shepherd offices, by town:
- Birmingham: 33 Colmore Row, Birmingham, B3 2BS
- Cannock: 25/27 Wolverhampton Road, Cannock, WS11 1AP
- Derby: 42 Queen's Rd, Derby, Nottingham, NG2 3DT
- Nottingham: 2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
- Redditch: The Old Church, Ipsley Street, Redditch, B98 7AA
- Redditch (The Old Church): The Old Church, Ipsley Street, Redditch, B98 7AA
- Royal Sutton Coldfield (Sutton Coldfield): Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
- Solihull: 6/8 Drury Lane, Solihull, B91 3BD
- Solihull (380): 380, Stratford Road, Shirley, Solihull, B90 4AQ
- Solihull (6-8 Drury Lane): 6-8 Drury Lane, Solihull, B91 3BD
- Sutton Coldfield: 74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Has John Shepherd won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
