Trusted Agent profile · Nottingham
Verified
★★★★★
3,055 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,055 reviews on four platforms, rated 4.2 out of 5 overall.
1,592
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,433
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
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John Shepherd's 11 offices, most reviewed first. Each has its own page.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 1,580 reviews on Google only. Show every review
5/5
GoogleWork with holly at John Sheperd great person very well organised
Thank you for taking the time to share your review Wayne. We really appreciate your feedback for Holly and will ensure that this is shared across to her for recognition. We appreciate your feedback and look forward to assisting you again.
5/5
GoogleMohammed is good
Thank you for sharing your 5* Review with us! We love to hear your feedback for our team and will ensure this is passed on.
5/5
GoogleMuhammad was very polite and informative
Thank you for your kind words Daniel. We are pleased to hear that Muhammad was both polite and informative. Our team strives to provide reliable guidance and helpful support. We appreciate your feedback and look forward to assisting you again.
5/5
GoogleHolly was amazing in helping me get my deposit back! Thank you so much fantastic customer service and very professional!
Thank you for sharing your experience Stephen. We are thrilled to hear that Holly provided you with such helpful and professional support in getting your deposit back. Thank you for the recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
GoogleHolly was really friendly and helpful upon visiting the branch to collect keys for a changeover thank you!
Thank you Ashleigh for your review, we love to hear your lovely feedback for Holly and will ensure that this is passed on for recognition.
5/5
GoogleI had a very positive experience with Sophie at John Shepherd Estate & Letting Agents. She was professional and helpful throughout the process. Communication was also excellent. I would happily recommend Sophie and John Shepherd to anyone looking for a reliable and professional letting agent.
Thank you for sharing your positive experience Hany. We love to hear that Sophia has been professional and helpful every step of the way throughout your journey with us. Our team strives to communicate openly and offer reliable guidance, and it's wonderful to know you felt that. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
Googlekelvin zakeyo is amazing at his job. he’s helped me a lot deserved promotion
Thank you for your kind words Ayoyimika. We are thrilled to hear that Kelvin has been so helpful throughout your journey. We appreciate your recognition and will ensure this is passed on directly.
5/5
GoogleMohammed was so lovely, massively helpful with the whole process!
Thank you for your kind words Jaimee. We love to hear that your experience working with Mo was positive, supportive and helpful. Wishing you all the best in your new home and we are here for any support that you need.
5/5
GoogleMohammad was amazing, really good knowledge and was really personable. We really enjoyed our experience.
Thank you for your kind words Matthew. We love to hear that your viewing experience with Mo was positive and enjoyable. We hope that we can support you in finding your new home and look forward to assisting you again.
5/5
GoogleExcellent service from Freya at John Shepherd. Throughout our tenancy, she was always friendly, approachable and professional. Any questions or queries were handled promptly and efficiently, and we always felt well informed and supported. A big thank you to Freya, as well as the wider John Shepherd team, for their continued support and professionalism throughout our tenancy. It was very much appreciated.
Thank you for taking your time to share your 5* review Dilawar. We are thrilled to hear that Freya provided you with professional and helpful support throughout your tenancy. We appreciate your recognition and look forward to assisting you again in the future.
5/5
GoogleI've found the process for gaining a tenancy for a flat via John Shepherd very easy, with each step being explained well. Katie has also been very helpful throughout, which is great as I'm a first-time renter, which has meant the process has been relatively stress-free and straightforward.
Thank you for sharing your experience, Max. We are delighted to hear that the tenancy process was easy and stress-free for you and that Katie supported you every step. If you need anything further, please don't hesitate to reach out to us, we are always happy to help.
1/5
GoogleAvoid John Shepherd at all costs. Very unprofessional service! My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had. When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed. Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout. After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement. The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work. Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.
Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has fallen short of expectations, this is certainly not the level of service we aim to deliver. We appreciate you bringing this to our attention and would appreciate the opportunity to discuss this further with you so that we can get it resolved at the earliest opportunity and improve our trust and service moving forward. Please do reach out to us directly so we can help and support, we look forward to hearing from you.
5/5
GoogleI had a great experience renting through the team, especially Sophia Oliver and Sam Thornton. They were both extremely helpful, professional, and supportive throughout the whole process. Sophia was always responsive and made everything straightforward, while Sam was friendly and helpful during the viewing and arrangements. They made the whole renting experience smooth and stress-free. I really appreciate their excellent customer service and would highly recommend them to anyone looking for a reliable and professional letting team.
Thank you for sharing your wonderful experience, Mohamed. We are thrilled to hear that Sophia and Sam provided you with excellent customer service and was able to support throughout the renting process. We appreciate you taking the time to share your recognition and look forward to supporting you again in the future.
1/5
GooglePoor experience from start to finish. Looking at the reviews below this seems to be a pattern for other renters. Here are the things from my experience. 1. Viewing was haphazard with the agent not sure on what was and wasn't included in the property and even which space was mine vs neighbours. Knowledge of the property was poor. 2. I recieved a barrage of emails and calls trying to sign you up to anything and everything utilities, insurance policies, deposit schemes and more normally the same email in 3 different forms 3. On my first day the place was filthy, thick dust, a stained orange sink, black mould in the bedroom, cobwebs in curtains and corners, dirty oven, overgrown plants alongside a leaking shower dripping through the floor below over electrical cables. This was reported via the snagging process and pictures sent but the response was that this was for me to just deal with it. Fortunately the landlord provided his separate contact details to help patch over the shower issue and my family helped deep clean 4. Throughout my stay any snags and maintenance issues weren't dealt with by the agent at all so I ended up speaking to the landlord directly 5. Towards the end viewings become an issue, they sometimes tried to give 15mins notice, or showed up with no notice and forced their way in...or on a number of occasions I believe from my neighbours they did viewings whilst I was out leaving external doors unlocked and plugging in my personal fridge which had been defrosting. 6. In the middle of my let they changed their payment method which was communicated through a totally new email with no follow up communication which looked suspicious and unprofessional given the number of scams out there and the amount of money involved 7. At check out this is where it ramped up. They specialise in finding any and all snags to try and get as much money from your deposit as possible. I paid for a deep clean from a proffesional service and initially there were some gaps but for you to judge here are some Example snags for me were smears on the bathroom mirror, fluff in the sink, smears on the hob, shower needed deep clean (despite us all knowing it was being ripped out that weekend as it had leaked throughout my rental period). I brought a cleaner back to fix these issues and two others (greasy extractor and carpet stain) but the stain still didnt meet their standard 8. I was informed about the issues a full week after checking out and given a couple of days to fix them. When the full deposit amount was finally agreed to be returned (with help from the landlord who weighed in to support me) it took a further 11 days, lots of chasing and threat of legal action for them to return my deposit which meant nearly a full month to get this back.
Thank you for sharing your experience, Jonny. We sincerely apologise for the poor condition of the property and the lack of communication that you have received from you. We have clearly fell short here and would love to rectify the situation and rebuild your trust in us. Please reach out to us directly so we can discuss your concerns further and work towards a resolution. We look forward to hearing from you.
5/5
GoogleI can’t thank Sophia & Eleanor for their guidance and support through the lettings process. As a first time renter, their patience with me has been greatly appreciated walking me through each step of the process. They communicated with me efficiently and really put any of my concerns at ease. I would highly recommend John Shepherd, especially Sophia & Eleanor, as a letting agent.
Thank you Dominic for your kind words and your lovely review. We really appreciate you taking the time to share such lovely feedback and we are so pleased to hear of your experience working with Sophia and Eleanor and that they were able to support you at every step through your journey. We appreciate your recommendation and look forward to helping you again in the future.
5/5
GoogleIt was a pleasure working you guys
Thank you for sharing your 5* review with us - we are so pleased to hear of your experience. We would love to know who you were dealing with directly so that we can ensure they are recognised for their great work! Please do let us know and if we can be of any further support or assistance, please don't hesitate to reach out to us.
5/5
GoogleKelvin and chino was amazing really helpful. They deserve to be managers at this point. And a raise
Thank you for your kind words Zack. We are thrilled to hear that Kelvin and Chino provided such helpful support throughout your experience with us and we will ensure this gets shared for recognition!
5/5
GoogleMohammed was a true professional and timely with his appointment and outlook
Thank you for your kind words Avinash. We are pleased to hear that Mohammed was both professional and timely during your appointment and able to support in your house move. We appreciate the recommendation and look forward to continuing to support you.
5/5
GoogleI e joyed it
Thank you for sharing your 5* Review with us however we would love some more context around your feedback and what services we were able to support you with. We look forward to hearing from you.
5/5
GoogleI’m really happy with my new place. I’m already really enjoying the space and settling in well. The property was delivered exactly as shown on the website, which I really appreciated. The whole process has been smooth and straightforward. I’m very happy with my new home and would definitely recommend the agency.
Thank you for sharing your wonderful experience James. We are delighted to hear that you are enjoying your new home and that the property met your expectations. We would love to give a shout out to our team members so please do share who you were speaking with so that we can recognise their great work. Thank you again and if you ever need anything, please feel free to reach out to us.
4/5
GoogleI struggled with the whole referencing process as I'm a luddite. But I was constantly encouraged and supported well throughout the challenge by good professional staff.
Thank you for sharing your experience Michael. We are glad to hear that our professional staff provided you with helpful support throughout the process. We would love to recognise our team members so please do kindly share further detail on who you have been dealing with so that we can pass your feedback on! Thank you again and we look forward to continuing to support you.
5/5
GoogleMohammed was fantastic!!
Thank you for sharing your review with us Kate! We are thrilled to hear that Mohammed provided fantastic support. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleReally good service from Mohammed
Thank you Connie for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
5/5
GoogleMohammed was really nice at the viewing White helpful
Thank you Chiagozie for your 5-star review! We are thrilled to hear about the great service you received from Mohammed. We will ensure this is shared with him for recognition.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 1,822 reviews rated 4.3 out of 5, followed by Solihull with 1,675.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
