John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

★★★★★ 5/5

Google

The sales side of this company has been great. Tom and Sophie were quick to organise a valuation and helpful in the negotiation stage right through to completion.

Jones · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

I was really impressed with Fiona from the Solihull office, assisting me in my recent boiler breakdown . There was no delay in getting temporary heaters and the immersion heater fixed whilst we waited for a new boiler. Thank you Fiona

Laura · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

A very big thank you to Fiona Morgan who recently checked me out of a property I was renting through John Shepherd . My deposit was returned without delay. Great service.

Lucy · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

I will be highly recommending John Shepherd to friends and family. I would just like to take the time to comment on how professional and efficient Rhi has been throughout this process. She is a true asset to the company.

Alex · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

Great service, especially from their property manager Carly at Solihull, always chipper and happy to help. My enquiries have always been responded to in a timely fashion and I feel confident in the ability demonstrated by the team there.

Stuart · 4 April 2020 · John Shepherd Solihull

★★★★★ 1/5

Google

I have called the agency three times. A gentleman took my name and the number, told me that they will call me back. He said the same thing each time I phoned ' I got all the details I will call you back'. When i called the property yesterday. Opps, it is already rented. Seriously? Then why you did you misinform me? I wouldn't work with this agency. I have read many negative comments and i also felt the vibe of lacking the sense of responsibility and organizing.

Esra · 4 April 2020 · John Shepherd Solihull

★★★★★ 1/5

Google

If you rent a property through this company make absolutely sure you take your own photos of the property and go through their inventory with a toothpick as when you come to leave you will be charged for everything that even has a speck of dust on it even if it was dirty when you moved in. I also had to wait weeks for a fob to open the gates to the carpark even though I was paying for secure parking. I was charged 210.00 for cleaning even though the place had been cleaned well and was FAR CLEANER than when I moved in. The an extra 60.00 for a 'checking out fee' Basically DO NOT expect your deposit back. They even charged for the clock battery and one light bulb even though I had relaced all the rest with new and left spares!! Cheeky! Fair play though. Great money making scam. Maybe someones mum is the 'cleaning services' they use!!

Sarah · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

Thanks to Fiona Morgan on the property management team! I reported my boiler had stopped working and within two days it's been repaired and working again! Really professional and understanding even when I wasn't the friendliest individual.

Anthony · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

John Shepherd were great to deal with when me and my partner were looking for a new flat, we dealt with Rhianne and another lady who were so helpful and more than once went out of their way to help us. a bugbear of mine and my partners were how slow some other estate agents had been to get back to us, usually weeks and sometimes not getting back to us at all, Rhianne would regularly email us back within about half an hour of our question and made setting everything up so easy I'd highly recommend

Jack · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

The team at John shepherd solihull have been great with our purchase. We had a lot of problems with delays from our solicitors and they all individually helped us out to contact them and help the process of the house buy as efficiently as they could. They constantly stayed in touch with us and followed up the solictor on our behalf and stayed in contact with both parties so we always knew what was going on. Special thanks to Danielle and Gurdev who really reassured us throughout the process. I would highly recommend them!

Manisha · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

John Shepard’s were the agents who I was buying my property from. Arranging a viewing was very easy, Tom was very helpful and communicated well in the early stages. All the team communicated well with each other, Always honest and reassuring with lots of experience of the buying/selling process. Exceptional communication, always got back to you. Thank you to the John Shepard team

Aaron · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

Dare I say I had the upmost pleasure of dealing with John Shepherd, being let down by other letting agencies in the past I was blown away by the customer service I received from Carly at their Solihull branch. She has been a pleasure to deal with, from her attentive emails right to her warm welcome. When asked "do you have any questions", there is nothing we could think of, everything was covered in concise detail. Would definitely recommend. Thank you Carly!!

Rachael · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

We had a viewing with John Shepherd recently. The house wasn’t the right one for us, but the experience of dealing with the estate agents was great. Tom got back to us very quickly and managed to accommodate our limited availability. He was also really helpful on the viewing itself. His knowledge on the property was excellent, but it was his knowledge of the local area that really impressed us. Great experience, very professional.

Craig · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

I rented a property with John Shepherd (Solihull) for almost 2 years. We actually had a really good experience and maintenance requests were dealt with in a timely manner. Upon checking out we received our full deposit back (minus the check out fee) though we did spend 2 full days cleaning the property to make sure it was faultless!

Jennifer · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

John Shepherd was recommended to me by a friend as I was a first time buyer and needed all the help I could get. I spoke to Sophie over the phone and she advised me that it would be better if i came in to do a property search with her in person. She made me feel calm, confident in her abilities and at ease with the whole experience. I was very impressed that someone so young could be so polite and professional, even when i decided later that i didn't want to go ahead. You should be proud to have someone like her in your office.

Clementine · 4 April 2020 · John Shepherd Solihull

★★★★★ 5/5

Google

I had a very easy and pleasant moving in process with the help of Lily. I had a unique situation where moved out of my old flat early whilst awaiting to find a new one and I was helped a lot during this process to ensure I was moved in as quickly as possible.

Henoc · 2 April 2020 · John Shepherd Birmingham

★★★★★ 1/5

Google

Rating only, no written review.

Manoj · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

Amazing service from Charlotte!! (And of course the team) Thanks a million!!

Daniel · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

Thank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.

Vladimir · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

Very Good service from moving in till Move out. Would like to thank both Charlotte and Gita from John Shepherd, who closely work with me. More professional and structured.

Manimaran · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

I’ve carried out work as a contractor for John Shepherd Lettings for over 10 years and during that time I’ve built up a good working relationship, wouldn’t hesitate to recommend Debbie and everyone in the property management team at Birmingham

Matt · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

I am a contractor to John Shepherd and have worked for them for many years my experience with them has been good especially Debbie who is efficient, professional and pleasant to work for which is rare to find. All the letting staff i would recommend as well.

Tim · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

The process of renting out two properties with John Shepherd was made very easy with Lily and Drew who were very helpful and good communication was maintained throughout.

Joshua · 2 April 2020 · John Shepherd Birmingham

★★★★★ 5/5

Google

I had a positive experience using John Shepherd. Megan helped me greatly throughout the process and remained easy to contact and always willing to help in a timely manner. Debbie also was extremely easy to contact and very helpful. Overall a good experience!

Jaden · 2 April 2020 · John Shepherd Birmingham