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5/5
GoogleIβm the mother in law of the tenants- met Dan at the viewing- had a few complications with a prior viewing -and Dan was so sympathetic towards our urgent need to acquire a tenancy- he just took all the stress off our plate and really tried his best to help us get the property. Communication was really top tier on Dans part. Even though there were a few technical hitches from the online checks delts- the john shepherd Sutton cold field branch really standout out compared to the the city centre branch- Iβm sure my son inlaw will leave you a review to show his appreciation- but I had to leave mine too- because Dan- you were so welcoming and reassuring on our viewing on that boiling hot day! Thank you. π Roop.
R Β· 29 August 2026 Β· John Shepherd Sutton Coldfield
Agent replied Β· 1 September 2026
Thank you for sharing your experience Roop. We are so pleased to hear that Dan provided such helpful and professional support during your viewing. We apologise for any technical issues you encountered, but we are that Dan was able to support and alleviate any stress. Your kind words about our communication and local expertise mean a lot to us and we really appreciate you taking the time to share your recommendation for our team!
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5/5
GoogleVery good experience as a tenant, courteous and reliable - dealt with Eleanor.
John Β· 28 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 7 August 2026
Thank you for sharing your 5* Review! We would love to know who you dealt with so that we can recognise them directly. Please do kindly share their details and we will ensure this is shared and passed on.
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5/5
GoogleSatisfactory
Oladunmade Β· 28 August 2026 Β· John Shepherd Cannock
Agent replied Β· 2 September 2026
Thank you for your 5* review Oladunmade. We love to hear that you had a great experience working with our team. We appreciate your feedback and look forward to supporting you further.
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5/5
GoogleKevin was really good and helpful. He was really nice
Nidin Β· 28 August 2026 Β· John Shepherd Derby
Agent replied Β· 1 September 2026
Thank you for your kind words, Nidin. We are delighted to hear that Kelvin was both helpful and friendly. We appreciate your feedback and look forward to assisting you again.
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4/5
GoogleHelpful staff, assisting throughout the process, even through phone lines going down.
The goodlord system is not fit for purpose, but the estate agents were able to help as much as they could
Fitz194 Β· 28 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 29 August 2026
Thank you for taking the time to share your review. We are delighted to hear that your overall experience was a positive one and that our team was able to support you throughout the process. We are sorry to hear that you found Goodlord a little difficult to use. We really appreciate you highlighting this as feedback helps us identify areas where the customer experience can be improved. We will certainly take your comments on board and share them with the relevant teams. Thank you again for your feedback, and we wish you all the best moving forward.
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5/5
GoogleGreat communication and amicable service when trying to find a property to rent
Thanks Joe F !!
Tom Β· 28 August 2026 Β· John Shepherd Derby
Agent replied Β· 29 August 2026
Thank you for sharing your 5* review for Joe! We love to hear of your experience and are so pleased we were able to support in finding you a new property to rent!
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5/5
GoogleEllie was very helpful throughout the entire process, this is me and my partnerβs first flat together and she made everything feel very easy.
Eimonn Β· 27 August 2026 Β· John Shepherd Derby
Agent replied Β· 29 August 2026
Thank you for sharing your experience Eimonn. We love to hear that Ellie provided such helpful support during your first flat journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help. Wishing you the best in your new home.
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5/5
GoogleJoe F was really nice
Eden Β· 27 August 2026 Β· John Shepherd Derby
Agent replied Β· 28 August 2026
Thank you for your kind words, Eden. We are delighted to hear that Joe was so helpful and professional. Thank you again for sharing your feedback and we look forward to serving you again in the future.
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5/5
GoogleJoe F was absolutely amazing helping us organise our house
Boxing Β· 27 August 2026 Β· John Shepherd Derby
Agent replied Β· 28 August 2026
Thank you for taking the time to share your review. We love to hear that Joe provided amazing support in organising your house. It is wonderful to know we met your expectations. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
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5/5
GoogleAmazing customer service, thanks to the top g Joe farah
Piers Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 27 August 2026
Thank you for your kind words Piers. We are thrilled to hear you experienced amazing customer service and we appreciate your recognition of Joe's efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
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5/5
GoogleI had a viewing with Sam and it went really well, he was so kind and helpful. Thanks to him and the company, we got accepted for the house.
Maryam Β· 26 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 27 August 2026
Thank you for sharing your wonderful experience, Maryam. We are thrilled to hear that Sam was so helpful and kind during your viewing and you were able to get your application accepted. We really appreciate your review and if you need anything else, please don't hesitate to reach out to us. we are always here to help.
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5/5
GoogleKelvin was super helpful and friendly and understanding had a great experience signing everything smoothly with him.
Laaiba Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 27 August 2026
Thank you for sharing your wonderful experience with us Laaiba. We are delighted to hear that Kelvin provided you with helpful and friendly support during the tenancy process. We appreciate your trust in us and look forward to supporting you again.
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5/5
GoogleKelvin is a great sport. The only time I ever had an issue was with my door lock, having to walk all the way to the agency to have a contractor sent over, despite repeated phone calls to the agency. Kelvin ensured the process was sorted and was very friendly - certainly not the grumpy suit-and-tie kind of guy I was expecting to have to deal with - lovely dude!
Gb27tsbs Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for sharing your experience with us. We love to hear that Kelvin was able to support quickly and resolve any pending issues. We appreciate your recommendation and look forward to supporting you further.
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1/5
GooglePretty bad
VVCC Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has only rated us 1*. This is not the level of service we aim to deliver and would love to have further feedback regarding your experience and how we can improve moving forward. As your review isn't directly linked to a property address or account name in our system, could you please contact me directly at laura.heaven@johnshepherd.com with your address or reference number? As soon as I have those details, we will be able to resolve any pending issues and look to rebuild your trust in us. We look forward to hearing from you.
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5/5
GoogleKelvin Zakeyo was really helpful throughout the process ππ» β¦
Airianosa Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for your kind words Airianosa. We are delighted to hear that Kelvin was so helpful during your experience. If you need anything further, please don't hesitate to reach out to us.
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5/5
GoogleRating only, no written review.
Dibyayan Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Thank you for sharing your 5* review! We would love to know more about your experience and who you were dealing with directly so we can ensure they are recognised. Please do share your further feedback with us, we would love to hear it.
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5/5
GoogleWeβve had an ongoing issue with a debt in the wrong property name, one call to holly and this was resolved and closed on our end. Highly efficient staff member!
Thanks again.
Sophie Β· 26 August 2026 Β· John Shepherd Derby
Agent replied Β· 20 August 2026
Thank you for sharing your experience Sophie. We are thrilled to hear that Holly provided you with such efficient support in resolving your issue. We really appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
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3/5
GoogleRating only, no written review.
Lauren Β· 25 August 2026 Β· John Shepherd Derby
Agent replied Β· 26 August 2026
Hi Lauren, Thank you for taking the time to share your review. We are sorry to hear that it is only 3 stars and would love to know how we could improve our experience moving forward. Please do share your further feedback with us!
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5/5
GoogleVery helpful whenever I call. Jenna G has been extremely helpful in sorting out my property for a new tenant. She is conscientious, seems to really care about my case and gets good results for me every time with contractors. Can highly recommend her and the whole team. Thanks so much!
Clare Β· 25 August 2026 Β· John Shepherd Cannock
Agent replied Β· 26 August 2026
Thank you for your kind words Clare. We are pleased to hear that Jenna has been so helpful in managing your property. Our team is dedicated to providing reliable guidance and tailored support, and it's wonderful to know that you feel cared for. We appreciate your recommendation and look forward to continuing to assist you.
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5/5
GoogleRating only, no written review.
Elizabeth Β· 25 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 26 August 2026
Thank you for sharing your 5* review with us! We would love to hear more from you about your experience and who you were dealing with so that we can recognise their great work! Thank you again.
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5/5
GoogleReally grateful for all of Chinoβs help! He went above and beyond to understand my situation, found similar properties for me, arranged same-day viewings and was always quick to reply, even on weekends. Really appreciate his effort, patience and support throughout. Would definitely recommend him!
Kashish Β· 25 August 2026 Β· John Shepherd Nottingham
Agent replied Β· 25 August 2026
Thank you for sharing your experience Kashish. We are delighted to hear that Chino provided such professional and helpful support throughout your journey. We truly appreciate your recommendation and look forward to assisting you again in the future.
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5/5
GoogleKelvin and Francois gave great customer service and were incredibly helpful.
Vishali Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for your kind words Vishali. We are thrilled to hear that Kelvin and Francois provided you with such professional and helpful service. Our team strives to offer reliable guidance and local expertise to all our customers. We appreciate your feedback and look forward to assisting you again in the future.
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5/5
Googlekelvin has helped me move in. he is so good he deserves a promotion
Laura Β· 24 August 2026 Β· John Shepherd Derby
Agent replied Β· 25 August 2026
Thank you for sharing your experience Laura. We love to hear that Kelvin provided such helpful support during your move. We appreciate your kind words and will ensure this is passed on to him for recognition. If you need anything else, please feel free to reach out to us.
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5/5
GoogleEllis was fabulous and made the key collection process super easy! Brilliant customer service
Orla Β· 24 August 2026 Β· John Shepherd Nottingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.