Trusted Agent profile Β· Nottingham

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John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

4.2

β˜…β˜…β˜…β˜…β˜… Great

3,055 reviews across 11 offices and 4 platforms

johnshepherd.com

John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,055 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,592

Reviews on Google

All 11 offices

Yell logo

2.0 / 5

4

Reviews on Yell

Business-wide

Trustpilot logo

1,433

Reviews on Trustpilot

Business-wide

allAgents logo

26

Reviews on allAgents

Business-wide

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Our offices

John Shepherd's 11 offices, most reviewed first. Each has its own page.

Awards

Industry awards

John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

Source: EA Masters winners lists, as published, linked by year.

Reviews on Google

Showing 1,580 reviews on Google only. Show every review

5/5

Google

I’m the mother in law of the tenants- met Dan at the viewing- had a few complications with a prior viewing -and Dan was so sympathetic towards our urgent need to acquire a tenancy- he just took all the stress off our plate and really tried his best to help us get the property. Communication was really top tier on Dans part. Even though there were a few technical hitches from the online checks delts- the john shepherd Sutton cold field branch really standout out compared to the the city centre branch- I’m sure my son inlaw will leave you a review to show his appreciation- but I had to leave mine too- because Dan- you were so welcoming and reassuring on our viewing on that boiling hot day! Thank you. πŸ™ Roop.

R Β· 29 August 2026 Β· John Shepherd Sutton Coldfield

Agent replied Β· 1 September 2026

Thank you for sharing your experience Roop. We are so pleased to hear that Dan provided such helpful and professional support during your viewing. We apologise for any technical issues you encountered, but we are that Dan was able to support and alleviate any stress. Your kind words about our communication and local expertise mean a lot to us and we really appreciate you taking the time to share your recommendation for our team!

5/5

Google

Very good experience as a tenant, courteous and reliable - dealt with Eleanor.

John Β· 28 August 2026 Β· John Shepherd Nottingham

Agent replied Β· 7 August 2026

Thank you for sharing your 5* Review! We would love to know who you dealt with so that we can recognise them directly. Please do kindly share their details and we will ensure this is shared and passed on.

5/5

Google

Satisfactory

Oladunmade Β· 28 August 2026 Β· John Shepherd Cannock

Agent replied Β· 2 September 2026

Thank you for your 5* review Oladunmade. We love to hear that you had a great experience working with our team. We appreciate your feedback and look forward to supporting you further.

5/5

Google

Kevin was really good and helpful. He was really nice

Nidin Β· 28 August 2026 Β· John Shepherd Derby

Agent replied Β· 1 September 2026

Thank you for your kind words, Nidin. We are delighted to hear that Kelvin was both helpful and friendly. We appreciate your feedback and look forward to assisting you again.

4/5

Google

Helpful staff, assisting throughout the process, even through phone lines going down. The goodlord system is not fit for purpose, but the estate agents were able to help as much as they could

Fitz194 Β· 28 August 2026 Β· John Shepherd Nottingham

Agent replied Β· 29 August 2026

Thank you for taking the time to share your review. We are delighted to hear that your overall experience was a positive one and that our team was able to support you throughout the process. We are sorry to hear that you found Goodlord a little difficult to use. We really appreciate you highlighting this as feedback helps us identify areas where the customer experience can be improved. We will certainly take your comments on board and share them with the relevant teams. Thank you again for your feedback, and we wish you all the best moving forward.

5/5

Google

Great communication and amicable service when trying to find a property to rent Thanks Joe F !!

Tom Β· 28 August 2026 Β· John Shepherd Derby

Agent replied Β· 29 August 2026

Thank you for sharing your 5* review for Joe! We love to hear of your experience and are so pleased we were able to support in finding you a new property to rent!

5/5

Google

Ellie was very helpful throughout the entire process, this is me and my partner’s first flat together and she made everything feel very easy.

Eimonn Β· 27 August 2026 Β· John Shepherd Derby

Agent replied Β· 29 August 2026

Thank you for sharing your experience Eimonn. We love to hear that Ellie provided such helpful support during your first flat journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help. Wishing you the best in your new home.

5/5

Google

Joe F was really nice

Eden Β· 27 August 2026 Β· John Shepherd Derby

Agent replied Β· 28 August 2026

Thank you for your kind words, Eden. We are delighted to hear that Joe was so helpful and professional. Thank you again for sharing your feedback and we look forward to serving you again in the future.

5/5

Google

Joe F was absolutely amazing helping us organise our house

Boxing Β· 27 August 2026 Β· John Shepherd Derby

Agent replied Β· 28 August 2026

Thank you for taking the time to share your review. We love to hear that Joe provided amazing support in organising your house. It is wonderful to know we met your expectations. If you need anything further, please don't hesitate to reach out to us, we are always here to help.

5/5

Google

Amazing customer service, thanks to the top g Joe farah

Piers Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 27 August 2026

Thank you for your kind words Piers. We are thrilled to hear you experienced amazing customer service and we appreciate your recognition of Joe's efforts. If you need anything further, please don't hesitate to reach out to us, we are always here to help.

5/5

Google

I had a viewing with Sam and it went really well, he was so kind and helpful. Thanks to him and the company, we got accepted for the house.

Maryam Β· 26 August 2026 Β· John Shepherd Nottingham

Agent replied Β· 27 August 2026

Thank you for sharing your wonderful experience, Maryam. We are thrilled to hear that Sam was so helpful and kind during your viewing and you were able to get your application accepted. We really appreciate your review and if you need anything else, please don't hesitate to reach out to us. we are always here to help.

5/5

Google

Kelvin was super helpful and friendly and understanding had a great experience signing everything smoothly with him.

Laaiba Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 27 August 2026

Thank you for sharing your wonderful experience with us Laaiba. We are delighted to hear that Kelvin provided you with helpful and friendly support during the tenancy process. We appreciate your trust in us and look forward to supporting you again.

5/5

Google

Kelvin is a great sport. The only time I ever had an issue was with my door lock, having to walk all the way to the agency to have a contractor sent over, despite repeated phone calls to the agency. Kelvin ensured the process was sorted and was very friendly - certainly not the grumpy suit-and-tie kind of guy I was expecting to have to deal with - lovely dude!

Gb27tsbs Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 26 August 2026

Thank you for sharing your experience with us. We love to hear that Kelvin was able to support quickly and resolve any pending issues. We appreciate your recommendation and look forward to supporting you further.

1/5

Google

Pretty bad

VVCC Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 26 August 2026

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has only rated us 1*. This is not the level of service we aim to deliver and would love to have further feedback regarding your experience and how we can improve moving forward. As your review isn't directly linked to a property address or account name in our system, could you please contact me directly at laura.heaven@johnshepherd.com with your address or reference number? As soon as I have those details, we will be able to resolve any pending issues and look to rebuild your trust in us. We look forward to hearing from you.

5/5

Google

Kelvin Zakeyo was really helpful throughout the process πŸ‘πŸ» …

Airianosa Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 26 August 2026

Thank you for your kind words Airianosa. We are delighted to hear that Kelvin was so helpful during your experience. If you need anything further, please don't hesitate to reach out to us.

5/5

Google

Rating only, no written review.

Dibyayan Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 26 August 2026

Thank you for sharing your 5* review! We would love to know more about your experience and who you were dealing with directly so we can ensure they are recognised. Please do share your further feedback with us, we would love to hear it.

5/5

Google

We’ve had an ongoing issue with a debt in the wrong property name, one call to holly and this was resolved and closed on our end. Highly efficient staff member! Thanks again.

Sophie Β· 26 August 2026 Β· John Shepherd Derby

Agent replied Β· 20 August 2026

Thank you for sharing your experience Sophie. We are thrilled to hear that Holly provided you with such efficient support in resolving your issue. We really appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.

3/5

Google

Rating only, no written review.

Lauren Β· 25 August 2026 Β· John Shepherd Derby

Agent replied Β· 26 August 2026

Hi Lauren, Thank you for taking the time to share your review. We are sorry to hear that it is only 3 stars and would love to know how we could improve our experience moving forward. Please do share your further feedback with us!

5/5

Google

Very helpful whenever I call. Jenna G has been extremely helpful in sorting out my property for a new tenant. She is conscientious, seems to really care about my case and gets good results for me every time with contractors. Can highly recommend her and the whole team. Thanks so much!

Clare Β· 25 August 2026 Β· John Shepherd Cannock

Agent replied Β· 26 August 2026

Thank you for your kind words Clare. We are pleased to hear that Jenna has been so helpful in managing your property. Our team is dedicated to providing reliable guidance and tailored support, and it's wonderful to know that you feel cared for. We appreciate your recommendation and look forward to continuing to assist you.

5/5

Google

Rating only, no written review.

Elizabeth Β· 25 August 2026 Β· John Shepherd Nottingham

Agent replied Β· 26 August 2026

Thank you for sharing your 5* review with us! We would love to hear more from you about your experience and who you were dealing with so that we can recognise their great work! Thank you again.

5/5

Google

Really grateful for all of Chino’s help! He went above and beyond to understand my situation, found similar properties for me, arranged same-day viewings and was always quick to reply, even on weekends. Really appreciate his effort, patience and support throughout. Would definitely recommend him!

Kashish Β· 25 August 2026 Β· John Shepherd Nottingham

Agent replied Β· 25 August 2026

Thank you for sharing your experience Kashish. We are delighted to hear that Chino provided such professional and helpful support throughout your journey. We truly appreciate your recommendation and look forward to assisting you again in the future.

5/5

Google

Kelvin and Francois gave great customer service and were incredibly helpful.

Vishali Β· 24 August 2026 Β· John Shepherd Derby

Agent replied Β· 25 August 2026

Thank you for your kind words Vishali. We are thrilled to hear that Kelvin and Francois provided you with such professional and helpful service. Our team strives to offer reliable guidance and local expertise to all our customers. We appreciate your feedback and look forward to assisting you again in the future.

5/5

Google

kelvin has helped me move in. he is so good he deserves a promotion

Laura Β· 24 August 2026 Β· John Shepherd Derby

Agent replied Β· 25 August 2026

Thank you for sharing your experience Laura. We love to hear that Kelvin provided such helpful support during your move. We appreciate your kind words and will ensure this is passed on to him for recognition. If you need anything else, please feel free to reach out to us.

5/5

Google

Ellis was fabulous and made the key collection process super easy! Brilliant customer service

Orla Β· 24 August 2026 Β· John Shepherd Nottingham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about John Shepherd

Which John Shepherd office has the most reviews?

Birmingham has the most, with 1,822 reviews rated 4.3 out of 5, followed by Solihull with 1,675.

Where are the John Shepherd offices?

The 11 John Shepherd offices, by town:

Has John Shepherd won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.

Reviews may appear on more than one platform.

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