Trusted Agent profile · Nottingham

Verified

John Shepherd estate agents in Birmingham, Solihull, Derby and 4 more

4.2

★★★★★ Great

3,080 reviews across 11 offices and 4 platforms

johnshepherd.com

John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,611

Reviews on Google

All 11 offices

Yell logo

2.0 / 5

4

Reviews on Yell

Business-wide

Trustpilot logo

1,439

Reviews on Trustpilot

Business-wide

allAgents logo

26

Reviews on allAgents

Business-wide

Our offices

John Shepherd's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,599 reviews on Google only. Show every review

5/5

Google

After deciding to leave university to pursue my career in estate agency I didn't know were to look first but crux careers contacted me and helped me find my dream job, not only do they have amazing contacts and leads there staff prepare you for interviews and give you the confidence you need,highly recommend them!!! thank you Myles cant wait to start my job on Monday.

Freya · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Hi Freya, firstly well done on landing your first role in estate agency! We hope that you have many great years growing your property career. So pleased to have been able to help you get there. From Myles and the rest of the team here, good luck for your first day. You'll smash it !

5/5

Google

I have spoken to a few recruiters from different agencies over the last few weeks and none I have felt as comfortable talking to as I have with Myles, he is so helpful and has such a calming presence on the phone. You can tell Myles is very passionate about what he’s doing and works very hard, he was always quick with any updates and very on the ball through out the whole process. I appreciate how efficient and effective Crux Careers process is, even though I didn’t follow through with a job in real estate they helped me realise what I did want to pursue. I noticed they don’t just focus on filling a position they really want to help you find a career not just any job and help companies find someone passionate about the property industry. I appreciate all of Myles’ work and wish him all the best!

Meg · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Hi Megan, thank you so much for your review. We always strive to give the best service possible to both our clients and candidates and we take the time to try to match the right role to the right candidate. We wish you all the best in your career and if you need us in the future, it would be a pleasure to match you to a role within the property industry. Many thanks and good luck

5/5

Google

Myles was absolutely fantastic throughout the whole process. Friendly, professional and always made sure that I was happy with how everything was going. Quick to get back to me at all times and made the overall experience that much easier for me! Thanks Myles!

William · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Really appreciate your kind comments Will, glad we could help :)

5/5

Google

I was introduced to Crux careers through a friend and was absolutely amazed by the service. Myles White helped me find a job and get interviews the same week. I am now in a job that I absolutely love and started very quickly. The service I received was very professional and I was updated every step of the way. I highly recommend this company. Thank you Myles for your help!!

Lauren · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Hello Lauren! Thank you so much for your kind review. We are chuffed to hear that you love your new role! Thank you for the recommendation and best of luck for the future :)

5/5

Google

Lorenzo was extremely professional, friendly and helpful. He knew exactly what I was looking for and found me a perfect match for my job. Thank you and best wishes in your career.

Preeti · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Hello Prini. Many thanks for your feedback, We love to hear success stories from our candidates. From receiving your CV on Monday through to you being offered the role yesterday, you certainly proved yourself to be a fantastic candidate and we wish you all the best in your new job!

5/5

Google

Crux have filled a few positions for us now and there’s a reason we keep using them! They understand our company and ethos and are therefore really focussed on getting the right people for each role. Myles is always very helpful and responsive with plenty of proactive communication. Very happy to recommend their services!

Helen · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Thanks Helen for your fab review. It's always a pleasure to receive great feedback especially from one of our long standing clients. We enjoy sourcing the best candidates for one of the best agencies in the local area. Thanks once again for taking the time to leave a review.

5/5

Google

I recently went through Crux to try and find a role as a Lettings Negotiator and my recruiter Eliana was absolutely fantastic through the process, she got me in front of a brilliant estate agent and helped me present myself in the best way possible. She is a great recruiter, honest, kind, and she really does care, I would recommend to anyone!

Daniel · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Thank you Dan for your kind review. We are delighted to hear that you had a fantastic experience with Crux Careers. Eliana is a wonderful employee and she deserves this recognition. Many thanks and best of luck for the future!

5/5

Google

Myles was amazing help in finding me a career in property, always gave me so many options and continuous contact and support throughout the process! Would 100% recommend.

Tania · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Thank you Tania for your kind review! We really appreciate your feedback and are delighted that you have found a fantastic career in property. Do take care and please don’t hesitate to contact us in the future should you require support.

5/5

Google

I successfully found a position through Lorenzo. I found Lorenzo very professional in his approach and kept me informed and updated thoughout the recruitment process. A true asset to Crux Careers. Well done!

K · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Thank you for your kind review! Many congratulations to you on your new role! We are delighted that you felt well-supported and informed throughout the process. We wish you all the best in your new role and please don't hesitate to contact us in the future should you require our support. Very best wishes.

5/5

Google

I recently graduated from university and began looking for real estate opportunities in London. Lorenzo was there from the start and provided me with multiple opportunities resulting in final interviews for the positions. He was very professional, personable and was there every step of the way. I subsequently received a job offer which I could not have done without Lorenzo's guidance & support. I could not recommend Lorenzo more highly and I encourage anyone looking for a first class recruitment service to get in touch with him at Crux Careers

Azhaar · 16 July 2021 · John Shepherd Solihull

Agent replied · 16 July 2026

Hello Azhaar, Thank you so much for your review! We are delighted to hear about your positive experience with Lorenzo's support and guidance. We wish you all the best in your new role and please don't hesitate to get in touch in the future should you have any questions or require guidance. Good luck!

1/5

Google

I was shocked upset and disgusted by the way I was spoken to by the so called lettings manager.Alisha . she was extremely rude and would not do me the curtesy of listening When I tried to explain the problem ...which I was trying to resolve....she should not be in that position dealing with clients if this is the way she speaks to them ...I expected so much more from John Shepherd ...NegativeProfessionalism

Dianne · 14 July 2021 · John Shepherd Solihull

4/5

Google

Very pleased with our experience. Carly and Faye were very professional throughout our engagement with JSL, and were always willing to help and assist without any delay.PositiveResponsiveness, Quality, Professionalism, Value

Eleanor · 14 July 2021 · John Shepherd Solihull

5/5

Google

Rented our house while overseas for the past three years. Our letting manager Fiona Morgan, was the consummate professional, taking care of absolutely everything from maintenance to tax issues. Most impressive was the end of the tenancy when Fiona attended to every detail, taking a genuine interest in our welfare as we returned to our home. Cannot recommend too highly!PositiveResponsiveness, Quality, Professionalism, Value

Peter · 13 July 2021 · John Shepherd Solihull

5/5

Google

After living in The Netherlands for the last 3 years, I was moving home for a new job. I found a property and Clare in Lettings was so so helpful and managed to get everything sorted, nice and smoothly ready for me. Emails were answered …

Tyronne · 8 July 2021 · John Shepherd Cannock

5/5

Google

I have just been using John Shepherd Lettings as a tenant starting a new lease. My transaction was handled by Ailish who I found to be professional, efficient, friendly and (when faced with issues entirely outside her control) patient and helpful. A very easy experience.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 1 July 2021 · John Shepherd Solihull

5/5

Google

I am in the process of purchasing a house through John Shepherd and my experience to date has been fantastic. We initially had a different agent who unfortunately left shortly after we reserved the property but the transition to Jack (our current agent) has been seamless. Jack is extremely knowledgeable and supportive. The purchasing process involves a lot of legal requirements which Jack has been really helpful in chasing with both sides to speed up the process. He is available 24/7 and responds to any correspondence the same day. Jack has helped to keep us sane throughout this process and has been invaluable to us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Elisabeth · 1 July 2021 · John Shepherd Solihull

5/5

Google

Excellent service from beginning to end when purchasing a property. Thoroughly recommend. Callum helped us throughout brilliantly.PositiveResponsiveness, Quality, Professionalism, Value

Raj · 25 June 2021 · John Shepherd Solihull

5/5

Google

Rickie Westwood is very professional and always responded to my enquiries the next day due to time difference. Very smooth and happy throughout the whole transaction.PositiveResponsiveness, Professionalism

Hi · 15 June 2021 · John Shepherd Solihull

5/5

Google

John Shepherd Solihull lettings is very professional and helpful. The agents, Carly and Faye in particular, are always very patient, responsive and efficient. Jonathan carried out an efficient video property inspection during the lockdown, so that the potential issues can be identified and reported in time.Their support makes my living in Solihull more smooth.PositiveResponsiveness, Quality, Professionalism

Gen · 11 June 2021 · John Shepherd Solihull

1/5

Google

Called office TWICE to re arrange an appointment for a valuation after it had to be cancelled due to lockdown. No one ever got back to me? ( that was 3 weeks ago)NegativeResponsiveness

John · 28 May 2021 · John Shepherd Solihull

5/5

Google

Hi have just moved into a rented property and I am very happy with the whole process. From the virtual viewing to getting the keys I had good communication and reassurance from John Shepard. I would like to thank them for making the move happen so quickly and making the whole experience very easy.PositiveResponsiveness, Quality, Professionalism

Sam · 28 May 2021 · John Shepherd Solihull

5/5

Google

Thanks for your support Emilie! You’ve been professional in helping with getting started with one of the biggest purchases I’ve had to make to date! By far the best estate agent I’ve dealt with. Good quality service and prompt response.PositiveResponsiveness, Professionalism

Sonia · 26 May 2021 · John Shepherd Birmingham

5/5

Google

Great service provided by Rickie and Alish at Solihull. I have just started renting property via their branch. They were very accommodating as I viewed property 3 times. Also everything that needed to be done at the property was arranged in a very efficient manner. Both Rickie and Alish very helpful and approachable. They made whole process stess free. I was very impressed and would recommend their services. Thanks guys.

Ruth · 26 May 2021 · John Shepherd Solihull

5/5

Google

Have been a Landlord with John Shepherd for well over 20 years and very much appreciate their assistance particularly at the present time not only coping with the Covid-19 problem but the constant changing regulations concerning letting property. I am so fortunate to have the support of Carly Nichols, Regional Portfolio Manager and her colleagues at Solihull. Well done Carly

Diane · 26 May 2021 · John Shepherd Solihull

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.

EA Masters winners in one year, the group and its branches: 2020.

EA Masters by year, 2020

Source: EA Masters winners lists, as published, linked by year.

Want John Shepherd to help?

Send John Shepherd a message.

What do you need help with?

John Shepherd will use your details to contact you about this. See our privacy notice.

Questions about John Shepherd

Which John Shepherd office has the most reviews?

Birmingham has the most, with 1,838 reviews rated 4.3 out of 5, followed by Solihull with 1,679.

Where are the John Shepherd offices?

The 11 John Shepherd offices, by town:

Has John Shepherd won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent